ArcGIS Licenses for 2013 - 2014

If you’re either 1) getting warnings about your ArcGIS license expiring or 2) are running ArcGIS Server, ArcSDE or an ArcGIS License Manager then keep reading. All others can safely ignore.

Since it’s shorter let’s start with 2) If you use ArcGIS Server, ArcSDE or an ArcGIS License Manager and have not already received an email from me with instructions on how to update your licenses then contact me: Luke Rogers (lwrogers@uw.edu) and I’ll get you set up.

And now for 1) If you’re getting warnings about your ArcGIS license expiring then one of these is the case: a) you are using a license server that hasn’t been upgraded yet; b) you have “borrowed” a license from lic-arcgis.gis.washington.edu; or c) you are running version 9.x and need to update your license server.

HOW CAN I TELL WHICH APPLIES TO ME?

First let’s determine which version of ArcGIS you are using. If under Start > Programs > ArcGIS you have a “Desktop Administrator” then you are using the 9.x product. If instead you have under Start > Programs > ArcGIS an “ArcGIS Administrator” then you are using a 10.x product.

IF YOU HAVE 10.X

Open ArcGIS Administrator and the select Desktop and look at the value specified on the right for the License Manager. If the value is something other than 27004@lic-arcgis.gis.washington.edu or just lic-arcgis.gis.washington.edu then the license server administrator hasn’t upgraded the licenses yet. Hopefully they will soon but you might consider contacting your IT person or you can set the license manager to point to the UW license servers by selecting Change on the License Manager tab of the Desktop Administrator and setting your License Manager to 27004@lic-arcgis.gis.washington.edu;27004@storm.ess.washington.edu.

If the value is 27004@lic-arcgis.gis.washington.edu or just lic-arcgis.gis.washington.edu then we need to dig a little further. On the Desktop > Availability tab check to see what licenses you have available. If you see anything listed as Licenses = 1 and Available = Yes then you have borrowed a license from the campus license server. You can confirm this by looking for check marks in the boxes under Desktop > Borrow/Return. At this point there are two options: 1) update your licenses; or 2) wait till they expire and then borrow new ones.

  1. To update your licenses we’ll need to return the ones you have and you must be on a UW IP address to do it. If you can get to here: ftp://software.gis.washington.edu then everything should work. Open ArcGIS Administrator and go to the Desktop > Borrow/Return tab and uncheck all the boxes next to the borrowed features, then hit Apply. With any luck your borrowed licenses will be returned. If you get an error try changing the License Manager to 27004@lic-arcgis.gis.washington.edu. Sometimes specifying the port number (27004) helps the situation. After you have successfully returned your licenses check the boxes for the features you want again and hit apply. This should update your licenses to October 7th, 2014. If that doesn’t work you can wait till Tuesday the 8th (#2 below) or contact Luke (lwrogers@uw.edu).
  2. If you don’t do anything between now and Tuesday the 8th your licenses will expire. After October 7th either come to campus, dial-up or use a departmental VPN to connect to the UW network. Make sure you can start ArcGIS successfully. If you can, then you are connected to 27004@lic-arcgis.gis.washington.edu and can update your borrowed licenses. Follow the directions (https://depts.washington.edu/arcgis/pages/2011/01/05/arcgis-10-campus-licensing) after the part that says “After being approved borrow a license from the campus license server using the following process.” There is no need to fill out the request form as your machine has already been approved.

IF YOU HAVE 9.X

Open Desktop Administrator and then select License Manager and look at the value specified on the right for the License Manager. If the value is localhost or the name of your machine you have three options: 1) acquire a new 9.x license file for the license manager you are running locally; 2) switch over to using a campus license server; or 3) upgrade to a newer version of ArcGIS (like 10.2).

  1. If you want to keep using 9.x OFF-CAMPUS then request a new license file here: https://depts.washington.edu/arcgis/pages/2011/01/06/installing-arcgis-93-on-computer-will-be-remote-campus
  2. If you don’t need off-campus access to ArcGIS 9.x then switch over to using one of the campus license servers by selecting Change on the License Manager tab of the Desktop Administrator and setting your License Manager to 27004@lic-arcgis.gis.washington.edu;27004@storm.ess.washington.edu;27004@duwamish.lib.washington.edu
  3. Upgrade to ArcGIS 10.x. Get the software here ftp://software.gis.washington.edu/esri. Then set the license manager to arcgis.gis.washington.edu;27004@storm.ess.washington.edu;27004@duwamish.lib.washington.edu. If you need off-campus access follow the instructions here: https://depts.washington.edu/arcgis/pages/2011/01/05/arcgis-10-campus-licensing

If you open Desktop Administrator and the License Manager is set to some other machine name (something.washington.edu) then the license server administrator hasn’t upgraded the licenses yet. Hopefully they will soon but you might consider contacting your IT person or you can set the license manager to point to the UW license servers by selecting Change on the License Manager tab of the Desktop Administrator and setting your License Manager to 27004@lic-arcgis.gis.washington.edu;27004@storm.ess.washington.edu.

BUT NONE OF THOSE OPTIONS WORK FOR ME!

Contact Luke Rogers (lwrogers@uw.edu) and we’ll get something worked out.