Use this form for requesting technical support for ESRI products.
The University of Washington's site license with ESRI does not allow individual users to contact ESRI for technical support of any kind; all support requests must come from only designated individuals at the UW (currently Luke Rogers, Rob Norheim, and Phil Hurvitz). If you try contacting ESRI directly for technical support, they refuse to support you. If you want technical support for ESRI products, there are a few options:
If you do not include a sufficiently detailed explanation of your problem in the command, error, supporting file, or additional explanation, your request will be IGNORED. You will need to provide information in the form "I did X, and expected Y, but got Z."