If you are a UW student, staff, or faculty member, you can use these forms for requesting technical support for ESRI products.
The University of Washington's site license with ESRI does not allow individual users to contact ESRI for technical support of any kind; all support requests must come from only designated individuals at the UW (currently Luke Rogers, Rob Norheim, and Phil Hurvitz). If you try contacting ESRI directly for technical support, they will refuse to support you. If you try to contact Luke, Rob, or Phil directly for support they will likely ignore your request and forward you to this site. If you are dissatisfied with the support you receive, you may want to consider filling the empty 4th UW spot in the technical contact list.
If you need technical support for ESRI products at UW, there are a few options: