Dawg Prints Alerts

Pharos connection errors

almond — Mon, 26 Oct 2009 17:07:49 +0000

We experienced an interruption in the Dawg Prints services this morning. The servers failed to restart after a routine back-up of its files. This problem should be resolved now.

The Dawg Prints Alerts page was also down due to an unrelated issue. This has been resolved as well.

Please let us know if you continue to experience any problems. Thank you!

Natasha Outage – Printing Down in Libraries – UPDATED

ddrieck — Thu, 22 Oct 2009 21:30:33 +0000

All systems are now up and running.

We are currently experiencing issues with the Library and Copier printer server. We are restarting and services will be down between 2 and 3 minutes. We will update it post once the server is up and running.

Network Outages– UPDATED

ddrieck — Thu, 22 Oct 2009 17:30:26 +0000

The outage may have affected some copier functionality. If you are experiencing issues with your photocopier please restart the machine. If you continue to have issues please contact Dawg Prints Support at uwcshelp@u.washington.edu.

UW Technology Services has resolved this issue. Please let us know if you continue to experience any further problems.

The Publications Services building, which houses the Dawg Prints servers, is experiencing sporadic network outages. Printing services are being affected as a result. We are currently working with UW Technology to resolve this issue and will update this post as more information becomes available.

Dawg Prints services slow – UPDATED

almond — Wed, 30 Sep 2009 15:20:37 +0000

The following problems have been resolved. Please contact us at uwcshelp@uw.edu if you notice any further delays. Thank you!

There is a unusually long delay in the Pharos communication to Blackboard and Husky Card Account balances. This is most likely caused by the high traffic on the first day of classes.

After swiping a card at a print station, it takes about 10-15 seconds before a pop-up alert states that “acount balance is unavailable.” Users can proceed with a $5.00 balance for offline transactions. There is no indicator on the copiers.

The add-value stations appear to be unaffected.

System Outage Resolved Update

ddrieck — Mon, 28 Sep 2009 09:24:21 +0000

Update: Copiers or MFPs may need to be restarted.

We had a system outage for about 1 hour this morning at 1:10 am. The issue has been resolved and all services are now running normally.

Momentary Outages

ddrieck — Fri, 25 Sep 2009 17:46:58 +0000

Our vendor is currently working on troubleshooting several issues in our system. As a result you might experience temporary outages over the next hour lasting no more than two minutes. If you have any concerns please contact Dawg Prints Support at uwcshelp@u.washington.edu.

UPDATE: Our troubleshooting work has been completed and all systems should be working normally.

Newest Double Sided Packages Now Available

ddrieck — Fri, 25 Sep 2009 17:45:41 +0000

We are happy to announced that the newest double sided packages are now available for Windows 32-bit 2000/XP/2003/Vista/7 operating systems on our website, http://dawgprints.washington.edu. These duplex packages are set to flip jobs on long edge by default. We are currently working on providing the same functionality for 64-bit operating systems as well as Mac OS X and Linux. Please contact Dawg Prints support at uwcshelp@u.washington.edu if you have any questions.

Double Sided Printing Changes

ddrieck — Tue, 22 Sep 2009 00:19:09 +0000

Sept 21, 2009

Computing Lab Managers,

Please help us this Autumn quarter by switching your printing defaults to 2-sided. This will help us meet the requirements of House Bill 2287, which was recently signed by Governor Gregoire. The bill asks all state funded agencies to reduce their paper consumption by 30% over the next year. The bill also requires that state agencies use 100% recycled paper in all copiers and printers. A Purchasing Bid has just been accepted, and you will begin to see your Dawg Prints orders filled with 100% recycled paper in the next months.

In the Libraries and the 2 large labs on the Seattle campus (OUGL Commons and Mary Gates), the change to double sided will be released at the beginning of the Autumn quarter. We would like to ask all other labs on campus to follow their lead by implementing this change in your next image release. 2 sided print packages for your location will be available at the end of the week from our website, http://dawgprints.washington.edu.

Please notify our Dawg Prints support team (uwschelp@uw.edu) when you are able to re-image, and they will be able to add new pop-up windows notifying clients that their job has been sent 2-sided to prevent any confusion.

There will also be additional information on the Dawg Prints home page, the Dawg Prints Alerts site, various lab home pages, and the Access+ home page alerting users of this change. Please contact me if you have any questions.

Thank you,

Lonnie Eisenbarth
Manager, Dawg Prints
Creative Communications
University of Washington
Seattle, WA 98195
(206) 221-2429
lonniee@uw.edu

Dawg Prints Server Issues

ddrieck — Mon, 14 Sep 2009 18:31:13 +0000

We are currently experiencing issues with our servers and users may see intermittent problems with the sending and releasing of jobs. We are restarting our servers and should have full functionality within the next 10 minutes. Thank you for your patience.

Husky Card Site Issues [Updated]

ddrieck — Wed, 09 Sep 2009 20:26:50 +0000

Housing and Food Services has reported that the site used to add value to your Husky Card using debit/credit cards is currently experiencing issues. This problem appears to have started last week Friday and is expected to continue for several more days. We will update the alert page once we get more information from HFS.

Update: HFS has informed us that the Husky Card website is now up and running without issue.

Update (9/18/09): The Husky Card online site is currently down, as of 7:38 AM. Please check the below link for updates directly from HFS.

https://huskycard.hfs.washington.edu/webapps/portal/frameset.jsp