Dawg Prints Alerts

Print Services Outage

lonniee — Wed, 12 Jun 2013 16:14:59 +0000

Print services will be unavailable for the next few minutes. We will have services restored asap.

RESOLVED: Dawg Prints Service Currently Offline

ddrieck — Tue, 16 Apr 2013 16:55:10 +0000

We have been able to localize and resolve the issue. Printing should be working normally again. If you continue to see an error message please restart your print station to clear the message. Please contact Dawg Prints support if you continue to see errors.

We are experiencing network issues that are affecting Dawg Prints services. We are investigating the issue and will update Dawg Prints alerts when we know more. There is no ETA at this time.

RESOLVED: Dawg Prints Services Currently Unavailable

ddrieck — Sun, 14 Apr 2013 12:38:02 +0000

Dawg Prints services have now been restored and should be fully operational. A print release station restart may be necessary in order to get the station functioning again. Thank you for your patience during this outage. Please email Dawg Prints Support if you continue to have problems with your location.

Due to last night’s power outage we are currently having issues with Dawg Prints services and printing is unavailable. We are working to restore services as quickly as possible and will update this post when we have more information.

Partial System Interruption Affecting Transaction Processing

ddrieck — Wed, 27 Feb 2013 17:09:11 +0000

Some locations are reporting issues with releasing jobs using Husky or Dawg Prints Cards. These include Odegaard and UWT Library. We have currently tracked this issue to problems with the Husky Card system. HFS IT is working on a resolution and we will update the Alerts page once we know more.

RESOLVED: Dawg Prints Service Interruption

ddrieck — Sun, 17 Feb 2013 21:50:30 +0000

HFS has confirmed that their servers are once again operational. Dawg Prints services should be working normally. Please let Dawg Prints Support know if you continue to have problems.

We are currently experiencing issues releasing print jobs on all campuses. We believe these issues are related to issues with HFS servers and are currently investigating. We will update once we have more information.

COMPLETE: Short Outage of Dawg Prints Systems – Tonight @ 800PM

ddrieck — Fri, 18 Jan 2013 21:03:29 +0000

Configurations changes have been completed and all systems are up and running once again. Please contact Dawg Prints Support with any issues at uwcshelp@uw.edu.

There will be a short outage, no more than 10 minutes, tonight at 800pm, while we push out several necessary configuration changes to the print servers. Thank you for understanding.

Dawg Prints Systems Updated – Please Redownload Pharos Remote

ddrieck — Sat, 22 Dec 2012 01:59:21 +0000

Dawg Prints Support has just finished a minor update to several backend components of the Pharos system. This SP1 upgrade allows us to be up to date for the beginning of the school year. If you use Pharos Remote you will need to reinstall the client. Please find the installer here.

If you have any questions or concerns, please email Dawg Prints Support at uwcshelp@uw.edu.

Dawg Prints Systems Upgrade Complete

ddrieck — Sun, 16 Dec 2012 08:57:50 +0000

As of 1100pm the Dawg Prints system is completely up and running. All stations have been updated and patrons will be able to release jobs. Small scale tests immediately after the update did not reveal any major issues with sending and releasing jobs.

For those labs that use Pharos Remote to assist students you will need to download the newest version of the application. It can be found here.

If you have any problems or questions please email Dawg Prints Support at uwcshelp@uw.edu.

Dawg Prints Upgrade Now Beginning

ddrieck — Sun, 16 Dec 2012 04:44:29 +0000

We are now beginning the process of updating our servers and release stations. Printing services will be down system wide for the next 30 minutes. Patrons will be unable to release jobs until the Dawg Prints Station has been updated. We will provide a new post once this process has been completed.

Update: Dawg Prints Server Upgrade – Outages Expected – Weekend of December 14th

ddrieck — Tue, 11 Dec 2012 18:48:54 +0000

Update: The upgrade has been pushed back to the afternoon of Saturday, December 15th. Please see the original message below for further details.

On the evening of Saturday, December 15th, ~~Friday, December 14^th,~~ Dawg Prints Support staff will be performing an upgrade to the Pharos print server software. This upgrade is planned to take place around 5pm and print services will be intermittently disrupted while the upgrade takes place. The server upgrade is expected to take no longer than one hour.

After the print servers have been updated Dawg Prints staff will be updating the Dawg Prints Station kiosks located in each of your labs. We will be conducting these updates remotely throughout the weekend. Please do not turn off your printer or kiosk during the interim. We expect to have all the stations updated and working by Sunday ~~Saturday~~ afternoon at the latest. Users will not be able to release their jobs until the stations are updated. Please let us know if you plan to be open during the weekend and we will prioritize your location.

For the last several weeks we have been testing this new version and have found that it does not affect client machines. Any previously installed popups for Windows and OS X should function normally. If you have any popup or kiosk issues please email Dawg Prints Support at uwcshelp@uw.edu. We will be posting updates of our progress on this blog. Please check here before sending any requests.

Thank you for your patience and understanding, and if you have any questions or concerns please email us at uwcshelp@uw.edu.

Dawg Prints Support