Category Archives: Consulting

Picatti Brothers | reflections on the Business Certificate Program

Doug_PicattiDoug Picatti, Vice President of Business Development and Co-Owner of Picatti Brothers, Inc. based out of Yakima, Washington, reflects on the value of the Business Certificate Program offered in Yakima by the Consulting & Business Development Center.

I am Doug Picatti, the Vice President of Business Development and an owner of Picatti Brothers, Inc., an 86-year-old multi-company electrical and pump contracting family business in Yakima, WA.  During the Spring of 2014, I and six of my team members attended the UW Foster School’s Business Certificate Program.

First, I’d like to thank the staff and excellent educators from the UW Foster School of Business, Domex Superfresh Growers, the Kershaw family, the Educational Service District 105 and most importantly, my fellow classmates whose enthusiasm and participation made this program a success!

Picatti Brothers has 5 core values that guide our culture.  Our first is knowledge.  Our people and team must be knowledgeable to create quality solutions to exceed our customer’s goals.  Continued education is important to our success.  Expanding the capabilities of our people, our leadership team and ultimately our company is of paramount importance to us.

Picatti Brothers will be 90 years old in 2018.  We have set some very aggressive goals for this very special anniversary.  In order to meet these goals, we need to continue to learn and grow our people’s capabilities.  I was excited after learning about this program and felt this was a great opportunity to develop the skills and knowledge of our management team to effectively lead our company to the next level.

This six-week program taught techniques, skills and experiences from some of the brightest minds within the University of Washington.  The case studies were interesting, relevant and helpful.  In short, this program and its people were truly world class!

Ultimately, this class helped us learn to be better leaders.  Leadership is more than just having skills and knowledge.  Leadership coalesces the passions and purpose of people to achieve a common vision.  It is about inspiring ourselves and others to achieve a unified goal.

Mindy Grossman, the CEO of HSN said it well when she said “If you are inspired, if you are excited, and you are part of something, you are probably going to be successful, because you are doing what you love.”  Because of this program, we’ve made some great new leaders who will make our companies and ultimately our community successful!

Inaugural Client of the Year Award

Guest post by Michael Verchot, Director of the Consulting & Business Development Center.

Craig Dawson

For nearly 20 years the Consulting and Business Development Center has been providing student consulting services and business education programs for owners and managers of small businesses across Washington. For the first time ever, we recognized a business that has successfully used more than one of our programs to grow their profitability and their number of employees.

At our Minority Business Awards banquet earlier this month, we recognized Retail Lockbox as the inaugural recipient of our Client of the Year Award.

2014 marks the 20th anniversary of the founding of this company. What started as a simple lockbox company offering one service has grown into a firm offering lockbox, merchant services, and document management services. They have private sector, public sector, and nonprofit clients in the healthcare, telecommunications, utilities, insurance, and property management industries.

When they first connected with the center their revenues were slightly more than $2 million.

Three times in the last 12 years the company has worked with student teams from the Center to develop five-year strategic plans. The owners of the company credit these five-year plans with providing the framework they’ve needed to grow their sales to close to $6 million and add more than 50 employees. They’ve also used the Center’s week-long Minority Business Executive Program to improve the strategic decision making of their top executives.

Because of how Retail Lockbox has grown by leveraging resources from the Consulting and Business Development Center they’ve become one of the most vocal advocates for the center and they’ve encouraged other businesses to become engaged in their programs.

Why a career in consulting is for me

Megan Sevigny (BA 2015) reflects on her experience as a summer student consultant with the UW Consulting & Business Development Center.

At the beginning of this summer I had a small panic attack, which I am told is fairly common among incoming college seniors: I was certain I was making all the wrong life choices, and that I would be floundering helplessly after graduation. Fortunately, I didn’t have much time to wallow in my panic because I almost immediately started as a summer student consultant with the Consulting & Business Development Center. Luckily for me, my internship was the perfect tranquilizer for my panic attack because it led me to realize that not only do I want to pursue a career in consulting after college graduation, but I am being well prepared to pursue that goal with confidence.

Megan Sevigny
Student consultant Megan Sevigny (BA 2015) with Justin Christensen from RE Powell after presenting her final recommendations to the company.

In June, I contracted with a convenience store chain, an athletic club, and a distillery all from the lower Yakima Valley and the Tri-Cities to perform consulting projects through the center. My clients could not have been more different, but this diversity was what made my work so exciting, educational, and enriching. I grew up in the Yakima Valley and it was especially meaningful to me to work so close to home and to see local business owners bringing their ideas and passion for what they do to the community.

I can’t even begin to explain everything I learned about financial statements, liquor manufacturing, survey design, and athletic club member personas this summer. My family and friends are just about done with me explaining to them the inner workings of convenience stores and no one wants to come grocery shopping with me anymore because I spend far too long examining different products and what branding techniques they use. I have also developed a habit of interrogating any small business owners I happen across, about their career stories, passions for what they do, and their current business inner workings.

However, all these side effects, while not the healthiest for my social life, have proven to me that consulting is absolutely the direction I want to head after graduation. Furthermore, working and learning in the real world have shown me many of my own strengths and weaknesses and have served as a guide for which areas I want to focus my attention in my final year at school. My time working with the center has been incredibly valuable to me in so many ways. I made wonderful connections, learned so much about myself and my capabilities, and found some amazing support through the center and the business owners I worked with. I am eager to continue to build on my education and experiences and to move forward towards a career in consulting.

A consulting program grounded in experiential learning

Jacob Mager (BA 2015) reflects on his experience as a summer student consultant with the UW Consulting & Business Development Center.

This summer I had an amazing opportunity to work for the Consulting and Business Development Center as part of their Summer Consulting Program. I worked with three diverse businesses in the Seattle area: Plum Bistro—a vegan restaurant, McKinnon Furniture—a custom furniture manufacturer/retailer, and the CIDBIA—a non-profit dedicated to improving the business environment in Chinatown-International District. What I loved best about working with each of my clients was the true passion and excitement each owner displayed for their business. I completed a wide variety of task ranging from designing a floor plan, to orchestrating an employee meeting, to creating a branding strategy. This Program, although not my first consulting experience, challenged me to grow and learn like never before. I picked up valuable skills needed to move into a professional consulting career, and have highlighted what I consider to be some of my most important takeaways below.

Student consultant Jacob Mager (BA 2015) with Gary Strand of McKinnon Furniture after presenting his final recommendations to the company.
Student consultant Jacob Mager (BA 2015) with Gary Strand of McKinnon Furniture after presenting his final recommendations to the company.

Communication – I wrote emails, made phone calls, and presented ideas to my clients, advisors and manager. I was pushed to communicate more frequently, and because of the professional setting, more articulately than ever before. Each time I spoke clients I was expected to convey what I had completed, my plan moving forward, and to provide solid reasoning for every decision I made. This was much different than anything I’d experienced in class before, and although challenging, led me to greatly improve my verbal and written communication skills.

Relationships – I discovered the power of building close personal relationships in a professional setting. Because clients trusted me with sensitive information and were open about their concerns and goals, I was able to more efficiently address their needs and tackle additional problem areas. Ultimately, these close relationships not only made for a more enjoyable working experience, but motivated me to significantly increase both the quality and quantity of my work.

Work Ethic – As a student, it was both inspiring and empowering to get an opportunity to impact real life businesses. In doing so, I was compelled to provide thorough, quality work, and to put in the long, sometimes stressful hours needed. By being required to deliver results under deadline, just like you would in a real consulting position, I learned that long hours aren’t as hard as they seem when you feel your work has real value.

After completing this Program, I gained valuable skills and strengthened my conviction to choose a career as a consultant. I loved the diversity of my work and the opportunity to constantly learn. Each day was filled with new challenges, and knowing that my work would have a real impact kept me highly motivated. I became a better communicator, strengthened my work ethic, and learned how to build personal relationships within a professional context. I’m extremely grateful to have had this opportunity and know that it will greatly benefit me as I move forward into a career.

Having a real impact

Gabriel Heckt (BBA 2016) reflects on his experience as a summer student consultant with the UW Consulting & Business Development Center.

One of the most unique aspects of the Consulting & Business Development Center’s Summer Consulting Program, and one of the reasons I’m most grateful for having participated in it, is the amount of true creative freedom and independence that is given to  each summer consultant. When I was first reading the description for the position, which outlined a student simultaneously consulting with three small businesses and personally constructing recommendations that would really improve them, I was skeptical. Most short-term business opportunities for students that I had heard of up to that point seemed to involve repetitive grunt work without much room to manage oneself or have a real impact.

Student consultant Gabriel Heckt (BBA 2016) with client Tonyia Smith, owner of Silver Slice Bakery in Seattle.
Student consultant Gabriel Heckt (BBA 2016) with client Tonyia Smith, owner of Silver Slice Bakery in Seattle.

What I experienced this summer was widely different from that perception. As the first few days of orientation began to wrap up, I realized that each student consultant would be individually responsible for their businesses, and the strategies we would eventually present would be all our own. I had to build everything from the ground up: outlining my own projects, carrying out my own research, and forming my own recommendations. I received excellent training and ongoing support from the center and a professional consultant advisor, but ultimately the finished product that would be used by the companies would be my creation. Although this created considerable pressure to create effective recommendations that could be actually used by the companies, the reward of having a real, tangible impact on these small businesses was immense, and is another reason why this program really stands apart from others.

This summer I worked with a gluten-free bakery, a specialty hair care salon, and a clothing boutique, all with their own diverse backgrounds and challenges. I really enjoyed connecting with all of these businesses and getting to know the owners over the course of the program. Working with real people and their livelihoods required my best work to deliver solutions that really addressed the challenges outlined at the beginning. It was incredibly satisfying to hear these owners excited to put the strategies I had created into effect in order to help their businesses.

The wide range of challenges presented to me over the course of the summer pushed me to expand my knowledge of business and step outside my comfort zone. The fact that I had to simultaneously construct a public relations campaign, recreate a website, and streamline a business’s infrastructure meant I was constantly learning new skills, testing new strategies, and improving my time management by leaps and bounds.

The Summer Consulting Program was an amazing opportunity that I recommend every business student apply for. The combination of extensive responsibility, positive pressure to improve, and the tangible impact of my work really made it the most significant experience of my undergraduate business career thus far, and a key part of my journey to becoming a professional consultant.

“Is a career in consulting the right choice for me?”

Faith Katsman (BA 2015) reflects on her experience as a summer student consultant with the UW Consulting & Business Development Center.

As fall recruiting quickly approaches for full-time consulting positions, I reflect on my time as a summer student consultant with the UW Consulting and Business Development Center. When I initially applied for this program, I did not know what to expect. I was not sure what my scope of responsibilities would be, how much independent work I would be doing, if a manager would be telling me what to do every day, or what I would learn from the program. What I did know is that I was interested in a career in consulting, and this program could help me confirm or deny that interest.

Faith Katsman & Mike McKinney
Student consultant Faith Katsman (BA 2015) with Mike McKinney from McKinney Glass, Inc. after presenting her final recommendations to the Yakima-based company.

This summer, I worked with three very different clients in Yakima: a restaurant, an electrical contractor, and an auto-glass professional. Working with each client was a unique and invaluable experience. One aspect of the program that could not be duplicated in a classroom was directly interacting with the clients. Interacting with each client was not only fun for me, but also helped me grow personally and professionally. Hearing positive and constructive feedback from someone you are directly working with on a day-to-day basis was very rewarding.

Working with the restaurant was especially interesting to me because I am passionate about cooking. Opening or investing in a restaurant in the future would be something I may be interested in. I was able to assist the restaurant by designing a new marketing plan to create a more loyal customer base. This afforded me the opportunity to look at the internal operations at a restaurant and some of what it takes to be successful. The owners were extremely dedicated to making sure everything was perfect, which I admired greatly. Working with them inspired me to continue to follow my dreams.

Each day throughout this internship was a challenge. I was encouraged to reach outside my comfort zones and think outside the box. Since I was given a lot of autonomy and not micro-managed, I had to stay organized and utilize excellent time-management skills to get my work done promptly, much like the real world will be. As this program comes to an end, I know without a doubt consulting is the right career choice for me. Each day at work was exciting for me, and I am sad to see it end so quickly. This internship has given me a great foundation to continue my desire to enter a career in consulting.

Congratulations 2014 Rotary Club of Seattle scholarship recipients

For the last 17 years, members from the Rotary Club of Seattle have mentored students from the UW Foster School of Business in their work to grow companies in underserved communities or those owned by people of color and women.  Nearly 2,000 UW business students have benefited from the mentoring they’ve received.

RotaryScholarship2014
2014 Rotary Club of Seattle Scholarship recipients (left to right) Jonathan Matson, Kelly Butler and Simran Singh.

This Program, provided by the UW Consulting & Business Development Center, also awards scholarships to participating students, which is funded by the Rotary Club.  The UW Consulting Center congratulates the recipients of the 2014 Rotary Club of Seattle Scholarship.

Kelly Butler, Senior
Studying Business Administration

Ellen Chang, Senior
Studying Philosophy 

Jonathan Matson, Senior
Studying Operations & Supply Chain Management

Simran Singh, Junior
Studying Information Systems

This year, more than 25 Rotarians volunteered nearly 900 hours of mentorship to students and their business clients.  This resource is vital to the success of our students’ work as they provide consulting services to their clients.

“The program offers a unique opportunity to work through ambiguous problems and develop creative solutions.  The stakes are significantly higher when your work has a real impact on real business,” states Jonathan Matson, whose student team consulted a local acupuncture company.

Jonathan’s Rotary mentors helped his team create a marketing plan for their client.  “The added dimension of managing a client relationship is another aspect that doesn’t exist in most of the work we normally do as students. This made the program much more rewarding from a student perspective”

“This is what makes this program a great learning opportunity!” explains Ellen Chang.  “You never know what to expect. Yet with the help from our mentors and advisors, we came out feeling comfortable to deal with uncertainty and a versatile working environment.”

Scholarship recipients were selected by their ability to demonstrated exemplary performance in the areas of team leadership, multicultural/cross-cultural communication, and application of business strategies for their client.

“This program can be thought of as a quarter-long internship,” says Simran Singh.  “When I go into job interviews today, I use this experience to showcase my skills in leadership, critical thinking, and ability to work within a team.”

Kelly Butler’s team helped develop a branding strategy for a local grocery store. “The UW Consulting Center offers an experience unlike any other offered at the Foster School. Students are given the opportunity to witness the struggles of business in the real world and are taught to think on their feet, dealing with day-to-day uncertainty beyond any case study or homework assignment. This program takes the material that other courses have taught in a vacuum, and applies it to reality; real people, real money, real risk.”

Bright ideas for Seattle City Light

SCL_WinnersSeattle City Light has been trying to shine a light on the issue of how to derive 15% of its energy from renewable sources by 2020. This deadline based on state legislation presents a clear goal, but not a clear solution. The utility is actively debating how to most effectively balance between hydro-power, wind and solar energies while being mindful of the interests of their various stakeholders. The Foster School of Business partnered with City Light to put teams of students to work on innovative solutions to this issue through the strategic management course.

This required capstone course for all graduating seniors features a customized case competition. Instructors and case writer Alex Murray, a Foster PhD student, worked closely with senior leaders at Seattle City Light to understand this strategic question. Using publicly available research, the case was created and then analyzed by nearly 250 students in 46 competing teams.

The teams were charged with providing recommendations as to what Seattle City Light’s strategic position(s) should be regarding solar energy, including whether the utility should actively promote and develop its use or invest in other renewable energy sources; and how to most effectively market and price various solar projects, including a viability analysis of an existing Community Solar program.

The case study focused on short-term and long-term strategies to satisfy key stakeholders, encourage supporters and overcome detractors. As a publicly owned utility, Seattle City Light operates as a non-profit organization that must balance environmental, financial and social considerations in its decisions. The complexities of the case required a great deal of research and a thoughtful approach.

“The most challenging aspect (of the case) was hashing out with my team what view we were going to take,” case competition participant Cara Haas said. “(Many) of our meetings were solely focused on researching and discussing alternatives before we decided on our approach.”

Her team’s solution: a marketing program, Solar|Sea, to build awareness and support amongst the community and important constituents. The YDC Consulting team members Ken Luginbuhl, Ryker Young, Erin Hoffinger, Julia Kuhn, and Cara Haas attribute their success to the synergies they found in their ideas and team dynamics.

Hoffinger found the most valuable takeaways from the case competition experience centered on knowing “how to speak and pitch ideas to members of the executive board… and being able to think on your feet about (responses) with concrete numbers and analysis in order to answer questions.” These skills she and her peers will surely be able to put to good use as they enter the workforce in just a few short months.

The case competition proved to be another win-win for Foster School of Business students and a local organization. “Seattle City Light was pleased to partner with the Foster School of Business to examine one of the most complex and important issues the utility faces in the medium to long-term,” general manager and CEO Jorge Carrasco said. “It’s also an issue that confronts the industry as a whole. We were excited by the fresh ideas and perspectives the students brought to the table.”

MBAs sharpen consulting skills with local non-profits

ServiceCorp7MBAs at the Foster School are honing their consulting skills and giving back at the same time. The Net Impact Service Corps initiative matched teams of Foster students with local non-profits that needed assistance with a specific business problem. This year, 20 MBAs worked on projects with the YMCA and the Children’s Therapy Center, an organization that serves families of children with special needs.

Foster Net Impact, with the help of MBA Career Management, organized and brought together Social Venture Partners, McKinsey and Accenture around the Service Corps projects. Paul Shoemaker, executive director of Social Venture Partners (SVP) – an organization devoted to cultivating effective philanthropists and strengthening organizations that drive community change – provided preliminary contacts with local nonprofits needing strategic consulting help. Paul came to Foster to launch the Net Impact Service Corps initiative and discuss how MBA skills can be leveraged in ways that make a huge impact to nonprofits. McKinsey and Accenture played a key role in mentoring Foster students, helping them develop business models and consulting skills that were used in working with their clients.

ServiceCorp5During the course of the project, the MBAs attended seminars where Jun Kamata, a former McKinsey consultant now in charge of strategy at Nordstrom, presented models used by consultants on how to manage project workflow, manage client engagement, present data and make recommendations to clients. Mike Quinn of Social Venture Partners instructed students on how to navigate from the profit to non-profit world while building consulting skills with clients.

The student’s primary goal in working with each of the non-profits was to enhance their current effectiveness in the non-profit sector while also investigating opportunities to diversify the non-profits into opportunities that might support the core mission. For Children’s Therapy Center, the students helped the center develop a sales and marketing plan for products that would provide additional revenue opportunities for the organization. The students helped the YMCA develop a new donor strategy to increase annual funding.

As Jun Kamata, director of strategy at Nordstrom noted, this collaboration is a win for the nonprofits, for the students, and for the consulting firms. Nonprofits get needed help in developing their strategy and effectiveness, students get hands-on experience with some of the leading consulting firms in the world, and McKinsey and Accenture get the opportunity to mentor and engage with Foster students

ServiceCorp11According to Jon Botten, executive director of the Children’s Therapy Center, “We have been blown away by the commitment of the students! They asked probing questions, listened to our needs, generated quality ideas and delivered beyond our expectations. I can honestly say that we will be implementing many of their suggestions, and as a result, the children we serve will be that much closer to reaching their full potential.”

Foster students benefit too. John Czerniak, a first-year MBA who accepted a McKinsey summer internship, stated, “As a part of Net Impact’s Service Corps program, I have had the opportunity to work with some amazing people – including our client, Children’s Therapy Center, and Social Venture Partners, McKinsey, and of course, my Foster teammates. I have been able to use the skills and classroom experiences from my MBA to influence a real business decision for an organization making a big difference in peoples’ lives. In addition to the wonderful parts of the project, we have faced several challenges that only come with working on a real-world project. Working through these challenges with my team and client was one of the most valuable parts of my Foster experience thus far. As I go into consulting for my internship this summer, I’m confident that my Service Corps experience will serve me well in working with clients and solving complex business problems.”

Living your academia: marketing/management 445 class for undergraduates

Senior Ivette Aguilera reflects on her experience in the Marketing/Management 445 Class and Student Consulting Program.

Ivette Aguilera with Bill Low
Ivette Aguilera, BA 2014, with Bill Low, her Rotary Business Mentor at the Rotary Club of Seattle luncheon.

Throughout my time in Foster, I have lived through so many incredible experiences, including two study abroad opportunities to China and India, where I was able to see and experience major business practices that were very different when compared to the United States. I have also interned with PricewaterhouseCoopers, one of the Big Four accounting firms worldwide, and this coming summer will be my third summer internship with them.

Growing up, I first wanted to be a doctor.  I pictured myself analyzing patients, checking their symptoms, figuring out the root of their problems, and of course finding their cure. After watching shows like Grey’s Anatomy, House, and other medical television shows I realized that the concept of helping others was fantastic, but the idea of having physical contact with my patients was not so much—yet I still wanted to become a doctor and that is when consulting became a true interest of mine. My patients would not be human beings, but companies; I would not be checking for common colds or flus but for holes in company’s’ operation systems and pitch marketing plans to execute. I would be the doctor for businesses, Dr. Aguilera; which I believe has a nice ring to it.

Unfortunately, after multiple conversations with consultants, I soon realized that in order to be a great consultant you really need experience. It isn’t something you can’t pick up from a book; it is a learning process.  The Consulting and Business Development Center offers students the Marketing/Management 445 class that is specifically designed to help students develop the essential business skills by having them be consultants for a real life company. It is an opportunity to get real hands-on exposure and live your academia, instead of just reading about it.

Through this process I have learned how to interact with my client, how to manage a successful meeting, and I have gotten to know the resources of the University of Washington both on and off campus. One of our most valued resources being the Rotary Mentor assigned to each group. My team has the privilege of having Bill Low as our mentor, and I actually would like to take this opportunity to thank Bill for his mentorship. Just last week we were preparing a survey for our client’s customers.  Our team thought our survey had well thought out questions, but when we showed it to Bill he opened our eyes to see that the questions were way too broad.  In order to understand the client’s problems we had to develop much more specific survey questions. Let’s just say that from now on our team is thinking a lot more about the specific details for EVERY assignment.

As I said before, this coming summer I’ll be an intern with PriceWaterhouseCoopers’ Advisory Line of Service. At the end of the summer my performance review will determine if I get a full time offer starting January 2015. However, thanks to the Marketing/Management 445 class, I feel much more confident and prepared with what I am doing. What I’m learning this quarter will definitely give me a head start on my work this summer.

This class continues to challenge me in ways that significantly improve my consulting skills set. It has given me a chance to network with professionals who have passed down their wisdom, and more importantly it has allowed me to make mistakes and learn from them along the way. So thank you to the professors, the Consulting and Business Development Center, the mentors, and the Rotary Club of Seattle for allowing us, (the students) to make mistakes yet continue to learn from them.