Category Archives: Leadership

Change as strength

While introducing Bsquare CEO Jerry Chase as the April 22 Leaders to Legends Breakfast speaker, Dean Jiambalvo described the tech leader as an “accomplished executive with decades of experience leading public and private companies through times of transition and growth.” With the theme of “transition and growth” clearly in mind, Chase spent his time at the podium discussing the importance of listening to customers, company adaptability, and the burgeoning “internet of things” industry.

Watch his full lecture below.

Want a better board? Recruit more women directors

Now that more than 20 countries have adopted quotas for women on corporate boards, the number of companies with women directors is growing worldwide. To identify the impact that women directors make on boards, Foster adjunct professor Cate Goethals and global management consultant Susan Bloch recently completed the Better Boards Project, an international study of more than 100 board members.

The study builds on research by Credit Suisse, McKinsey, and Catalyst that concluded public companies with women directors outperformed all-male boards on several financial dimensions, including stock price, return on equity, and better average growth. For the Better Boards Project, Goethals and Bloch explored the distinctive qualities that women directors brought to the table and the relationship between board effectiveness and women’s contributions.

Study highlights
The directors interviewed overwhelmingly believe that the contribution of women makes majority-male boards more effective. Specifically:

  • Women provide the broad diversity of perspective critical to robust governance practice
  • Female directors are more likely to fully explore the implications of decisions through their implementation stage and insist upon discussing standards of ethics and accountability
  • Women are more likely to build relationships among board members and with management
  • They ask more and different questions to fuel deeper discussions and better-considered decisions
  • Women are more likely to probe the human dimensions of policies—their effects on employees, customers, and other women
  • Inside the boardroom, female directors are generally more collaborative, listening carefully and facilitating contributions from others

Many directors expressed enthusiasm for bringing more of the right women onto their boards, but noted challenges locating qualified candidates.

Creating a pathway for potential women board members
Several countries, including Norway, France, India, and the United Arab Emirates, have passed legislation mandating a percentage of women serving on public boards. Still, there are remarkably few female directors—about 11 percent of all board members around the world and markedly less in some countries and sectors.

The number of women on public boards is closer to 20 percent in the U.S., and growing as companies actively seek qualified women directors. The percentage of new female nominees to S&P 500 directorships has doubled in the last seven years to 30 percent—almost one in three new board members is a woman. The primary problem boards face is locating and nominating eligible women directors.

To respond to this recruitment gap, Goethals, Foster market researcher Andrea Bowers, and Executive Education staff Lisa Loucks and Ann Koziol launched a new program to help prepare talented professional women for board service. The Women Board Directors Development Program will be offered June 18-19 at the Foster School of Business.

The program will feature sitting directors Colleen Brown (American Apparel, Newport Board Group), Connie Collingsworth (Premera Blue Cross, Banner Corporation), and Betsy Berkeimer Credaire, (Women Corporate Directors, Los Angeles/Orange County, author of “The Board Game”) joining Goethals to share their personal board experiences.

The Women Board Directors Development Program will help participants:

  • Deepen knowledge of board roles and responsibilities, including financial reporting, corporate strategy, CEO performance, and regulatory compliance
  • Understand the best professional pathways to influential boards
  • Develop a detailed personal action plan for securing the right board seat and advancing board service
  • Learn proven techniques for becoming known to nominating committees
  • Understand the board interview and onboarding process
  • Hear from sitting board members how they found their best voice at the table

For more information and to register, visit www.foster.uw.edu/women-on-boards

For more information about the Better Boards Project, visit http://www.betterboardsproject.com/ or contact Cate Goethals.

Foster Global Leadership Summit in photos

The UW Foster School of Business hosted a Global Leadership Summit in Taipei, Taiwan ROC on April 10, 2015. The purpose of the Summit was to host a high level forum in Taiwan in an effort to reach out to business leaders in the region and engage them in a meaningful dialogue on strategies in innovation and leadership. The Summit included presentations by Dean James Jiambalvo, Professors Michael Johnson and Matthew O’Donnell as well as panelists representing Chairmen and CEOs from Taiwan Cement Group, Chungwha Telecom, CTCI Group, Walsin Lihwa, Costco Taiwan, and The Boeing Company. Attendees were mostly from Taiwan, but also included participants who traveled from S. Korea, China, India, and the Philippines. See photos of the event below.

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Developing the ability to develop – UW students get a taste of CLST’s approach to leadership development

students in workshop
Students in CLST workshop discussing their development plans


This post was written by staff members from the Center for Leadership and Strategic Thinking

What can undergraduates do to develop their leadership while at UW?

That’s what over 150 undergraduates came to a Leadership Conference on a recent Saturday to learn about. Hosted by Delta Sigma Pi (a professional co-ed business fraternity)* in conjunction with the Center for Leadership and Strategic Thinking, the one-day conference gave attendees a real-world perspective on what they can do now to develop the leadership skills that will be vital to their professional success. The conference included representatives from companies such as Accenture, PepsiCo/Frito Lay, Boeing, Microsoft and Target.

CLST’s role in the event was to help students build their Developmental Readiness, their willingness and ability to develop when faced with challenging leadership situations. (It’s worth noting that the students certainly demonstrated their willingness to develop by showing up to a leadership conference early on a sunny Saturday morning.)

Research on leadership development has shown that only about 30% of leadership is hard-wired, while the other 70% can be developed, and that the extent to which one develops through experiences differs from person to person. In other words, facing a similar challenge, a person with higher developmental readiness might thrive and grow while another struggles and gives up. Further, this ability to develop can itself be developed. CLST’s goal was to help catalyze this process.

In a workshop format, CLST coaches helped participants craft a plan for working on an aspect of their developmental readiness, including specific actions they could take on a daily basis. Sienna Landry, a member of Delta Sigma Pi who helped organize the event, said that the attendees “have absolutely walked away from this conference with a new sense of how they can impact their leadership styles.”

The event was a huge success, and the fraternity plans to hold it again next year. This collaboration with Delta Sigma Pi is a great example of how CLST is reaching out to UW undergraduates to help develop critical leadership skills during their time at UW.

*Delta Sigma Pi is a professional fraternity organized to foster the study of business in universities; to encourage scholarship, social activity and the association of students for their mutual advancement by research and practice.

MBA leaders experience transition under pressure

This post was written by staff members from the Center for Leadership and Strategic Thinking

MBA studentsOn Friday March 13, the Center for Leadership and Strategic Thinking (CLST) and Foster MBA Association (MBAA) celebrated the upcoming leadership transition as elected 1st year students prepare to take over the reins from soon-to-graduate 2nd year students. This event is part of our year-long Leading Across Boundaries (LAB) workshops series. The theme chosen for this half-day event was to Transition under Pressure.

MBA studentsWorking in four parallel teams of six to eight students, each team was charged with designing a giant Rube Goldberg machine! Teams consisted of both 1st and 2nd year students. Machines were required to involve at least 4 transfers of energy from one “mini” machine or component to the next culminating in a final machine that would drop a weight into a cup. Armed with an array of materials including dominoes, mouse traps, springs, and marbles, second-year students were instructed to work on the upstream portion of the machine and first-year students were instructed to work on the downstream or terminal portion of the machine. Midway through the event, the facilitators transferred a key player from each team to another team and added design requirements. The purpose of this challenge was three-fold:  1. To focus on how well, under extreme time pressure, the 1st and 2nd year MBAs coordinated the effort and communication needed to make all parts of the machine connect and work as one; 2. To examine how well teams adapted to unexpected and disruptive changes in their structure and resources; and 3. To observe how leadership emerged and was shared to achieve the team’s objectives.

MBA studentsFollowing the ending of the game competition, feedback about how the teams worked to achieve their goals was provided by the judges – CLST’s Bruce Avolio and Chelley Patterson; 2012 alumnus, former MBAA Executive Vice President, and co-founder with CLST of the LAB series, Colin Beazley; and Director, Full-time MBA Student Affairs, Sigrid Olsen.

Many thanks to outgoing MBAA Executive Vice President, Soleil Kelley, for keeping the LAB tradition alive and for all his thought- and leg-work putting together this Rube Goldberg event! And now we move on to working with the new MBA leadership on the next LAB event as we move into the Spring quarter…

Watch video of the event below:

 

L.A.B. sessions enable MBA students to discuss topics of interest with business and community leaders while  developing their own leadership skills. The sessions are sponsored by MBAA and CLST. Visit CLST’s website to learn more.

The honor and privilege of leadership

For B. Kevin Turner, Microsoft’s Chief Operating Officer, leadership is the greatest privilege in life. On Wednesday, April 1, Turner provided a thorough discussion on the lessons he learned about being a leader, interweaving stories from his years of experience with companies like Walmart and Microsoft. Topics ranged from the necessity of self-awareness and continuous self-improvement in leaders, to the significance of simplicity in all businesses.

Watch the full presentation below:

Celebrating 45 years of Executive Development

On Thursday, March 5, 2015, the Executive Development Program (EDP) at the Foster School of Business celebrated 45 years of advanced business education. Alumni representing over 40 organizations attended the event, from established companies like Microsoft, Nordstrom, and Boeing, to numerous startups created by Seattle entrepreneurs.

Founded in 1970, under the name “The Management Program,” EDP is designed to help individuals improve their understanding of the big picture of business. The program begins and ends with strategy and touches on every aspect of business in between. “It tells you how all these things fit together,” said Professor Charles Hill.

At the event, Dean Jim Jiambalvo talked about how the program had a major impact on the Foster school, specifically the quality of the faculty. “Executives have a higher standard, and they drove us to meet those standards,” Jiambalvo said. Often, executives enrolled in EDP want to know how to immediately apply what they just learned. “It impacted my teaching for a long time,” said Jiambalvo.

Bill Ayer discusses leadershipBill Ayer, former Alaska Airlines CEO and a long supporter of the Foster School, provided a keynote address on leadership, sharing numerous lessons and pieces of advice as he talked about his experience in a challenging industry. Among the numerous takeaways of the speech, Ayer discussed the primacy of the customer, as well as the importance of decisive action: “The perfect plan will never be perfect,” he said.

Over the course of the keynote, Ayer listed eight lessons he wanted to pass on to other executives:

  1. Get the right people on board
  2. Create a sense of urgency
  3. Focus on one to two big ideas at a time
  4. Always have metrics, what you measure is what gets done
  5. Focus on what you can control over the long-term
  6. Be totally and completely customer focused
  7. Don’t confuse being popular with doing the right thing
  8. Develop strategic partnerships

Mamtha Banerjee shares her experienceThe evening ended with an invitation for EDP alumni to share their experiences about the program. One alumna, Mamtha Banerjee, founder and CEO of MagicFlix, talked about how EDP helped her become more than a technical expert, giving her the business skills to take part in strategy and decision making. “The best part was really the case studies—getting everyone’s point of view from different industries,” Banerjee said.

Reflections on the Japanese healthcare system

This post was written by Management Professor and Center for Leadership & Strategic Thinking Executive Director Bruce Avolio.

Bruce AvolioMy trip to Japan this past week, brought me first to Kyoto, then to Osaka and Tokyo. Kyoto is the City of Temples and Shrines, over a thousand, much of which are all in wonderful condition. The purpose of my trip, was to do a keynote presentation to senior Japanese leaders in the healthcare field, on the transformation that is underway in healthcare around the globe. I also conducted a day-long workshop for middle to senior leaders in the healthcare industry, more focused on advancing leadership development in individuals, teams and organizations.

If you have never been to Japan, go! The Japanese are perhaps the best hosts on earth. They delight in making things easy for you and showing you their country.

Intermingled among the work related events, we had opportunities to visit very interesting shrines where Shoguns sat in court governing regions of the nation back in the mid 1800s. We learned about their culture and styles of leadership. One style that was very disconcerting to me, as I am always late to everything, was that if you were late to a meeting with the Shogun, by a minute, and that was after traveling months to get there, it was time to say goodbye to your comrades. There were very strict codes of behavior in terms of who sat where in meeting the Shoguns, and even more strict
when meeting the Emperor.

In advance of my trip, I read up a lot on the Japanese healthcare system. Like most modern systems, it was based on Bismarck’s model in Germany of a more centrally controlled system. But unlike say Canada and the U.K., the primary involvement from government is in setting prices for everything from 4 stitches to an MRI. The costs are kept very low, such as $105 for a night in a hospital, any hospital.

BookScanCenter_2In the USA, that would be comparable to a hotel on the freeway for one night, certainly not our top hospitals, where rooms run into the thousands per night. The rigid cost structure is transparent, and everyone has to follow it, no exceptions. So, it is hard to run a healthcare business in Japan and be profitable, but everyone is covered, and the quality of care is good, based on Japan having the highest life expectancy rate, and lowest infant mortality rate in the world among other statistics. The Japanese can get into see their doctors usually in a day or two, and that can include top specialists. Japanese typically go to their physicians regularly resulting in better preventative care. And there are few if any lawsuits, and no one goes bankrupt in Japan due to medical bills.

Yet, all is not perfect of course. The system is struggling financially with low costs and an increasingly older population. Moreover, while I was in Japan, there was a series of stories of a surgeon who had killed a number of patients over a several year time span, and it appeared many knew he was incompetent, but challenging a senior physician is difficult to do in a culture like Japan. One article termed it a problem with leadership, that should have intervened to stop this surgeon. I would add a problem with organizational culture, not unlike we see in the US in terms of similar incidents.

In the end, we started some potential fruitful relationships between our school and the healthcare leaders in Japan, and going back to Japan in the near future, seems like a great possibility. Between the hospitality, food and beautiful cities and countryside, it seems like a great place to strike up a collaboration.

High reliability, high integrity: Curtis Reusser on leadership

Curtis Reusser, CEO of Bellevue based aerospace manufacturer Esterline, addressed a packed crowd in Anthony’s Forum during the most recent Leaders to Legends Breakfast. While discussing his decades-long career in the engineering sector (he’s an alum of UW’s engineering school), Reusser delved into the mechanics of running a large, yet under the radar company, revealing everything from his approach to activist investors to decentralization. Watch the full lecture below:

New Year’s Resolution

Christina Fong’s four tips to becoming a more effective networker in 2015

Fong_Christina-05-cutAt the dawn of any new year, it’s human nature to take stock of our lives and plot measures to improve them—losing weight, exercising more, procrastinating less, or whatever the doctor orders. In this new year, however, you might consider addressing an area that can enhance your life, your career and your effectiveness as a leader: networking.

We asked Christina Fong, a senior lecturer in management and faculty member of the Foster School’s Center for Leadership and Strategic Thinking, to share some of the networking wisdom she imparts to Foster MBA students.

Foster Unplugged: Are effective networkers born or made?

Christina Fong: There is some research that indicates that your personality does affect the type of network that you tend to be in. That being said, no matter how introverted or extroverted or selfless or Machiavellian you may be, we all can improve our networking effectiveness.

Okay, then, let’s cut to the chase. What can we do in 2015 to become more effective networkers?

There are some specific behaviors we can improve upon. I’d categorize them into four actions:

  1. Meet new people at networking events.
  2. Diversify your network.
  3. Expand your conversation topics.
  4. Follow your passions (or, don’t try to fake it).

Isn’t meeting new people what networking events are for?

You’d be surprised.  Researchers who tracked the interactions of people wearing GPS-embedded nametags found that the vast majority of people at networking events and parties tend to talk only to people they already know. To make the most of a networking opportunity, I urge people to push themselves to break out of their circle of friends and acquaintances, and actually meet new people. Introduce yourself to someone you don’t know. Strike up a conversation with a stranger.

What do you mean by “diversifying” your network?

There’s a great historical illustration of the power of a diversified network in Malcolm Gladwell’s “The Tipping Point.” On an April night in 1775, two patriots rode from Boston to inform the nearby citizenry of an impending British attack. One, named William Dawes, had a limited social network that was largely insular: everyone knew everyone else. The other, Paul Revere, had much more expansive network of acquaintances, many of whom did not know each other. This diversity of connections enabled his message to disseminate widely and quickly (and won Revere immortal fame whilst Dawes was relegated to a historical footnote).

What can we learn from this? The most effective networkers are those who connect with others who are dissimilar to themselves. This means knowing people in different industries and walks of life, from different demographic backgrounds and of different ages. We especially encourage more senior executives to connect with younger colleagues.

What’s the point of expanding conversation topics? Shouldn’t networking be focused?

We tend to talk about school with our school friends, church with our church friends, and work with our work friends. But the most effective networkers are able to toggle between different domains of conversation with different people. A great example is the Silicon Valley venture capitalist Heidi Roizen who is famous for blurring the lines between personal and professional in her extensive and powerful network.

Passion is great, but don’t we sometimes have to attend events that don’t really excite us?

Maybe, but don’t expect to get much out of them. Many of our MBAs make the mistake of going to events they think they should attend or where high-powered people will be. But we don’t typically make meaningful connections at such events because we appear calculating as opposed to genuinely interested. When you follow your passion, your body language changes. Your enthusiasm and openness is incredibly attractive.

What’s the biggest misconception people have about networking?

That it needs to be self-serving, viewing people as instruments to our own objectives. Francesca Gino calls this “dirty networking,” and her studies show that it makes us feel literally contaminated. It is not sustainable. If you are trying to use your network only to help yourself, you are not going to be as successful as if you use your network to help other people. At Foster we talk a lot about the work of Adam Grant, author of “Give and Take.” One counterintuitive takeaway from his work: people who spend time giving to others can be more successful, over time, than those who take from their networks or try to broker a fair exchange of giving and taking.

How can you be a giver without being taken advantage of?

As Grant points out, the most successful givers schedule particular times that they dedicate to helping other people. They also develop some particular expertise to offer their network, some added value that complements the expertise of others. Finally, they recognize that helping others—in a controlled and intentional fashion—actually relieves their own stress, and makes them more productive, even during their busiest periods.

How does effective networking lead to more effective leadership?

You can’t be a leader by yourself. The most influential and effective leaders, especially in the long run, are those who build communities in which it’s easy for everyone to help everyone else. Connectors. Catalysts. Changing the way we think about networking—from how to use people to how to help people—is often a first step in becoming a better relational leader.

With some work, this is attainable to any personality type. Many of our MBAs enter the Foster School thinking I can either help myself or others. But the big “aha” moment is that these are not mutually exclusive. Helping others doesn’t mean you’re not helping yourself. Most of the time, our self-interests are aligned with helping others.

Christina Fong’s tips on networking are adapted from the Foster School’s LEAD, a leadership development course for incoming MBAs. Learn more here.