Leadership

Symposium explores healthcare crisis from every angle

Friday, November 2nd, 2012

Does the American healthcare industry require reform or revolution?

According to Brereton “Gubby” Barlow, CEO of Premera Blue Cross, it’s going to take a radical economic disruption to stem the runaway costs of an industry that threatens to swamp the US economy.

Barlow was the keynote speaker of the inaugural Symposium on Creating a Sustainable Healthcare System, co-hosted by Premera, one of the region’s largest healthcare insurers, and the University of Washington Foster School of Business Executive MBA Program.

The event, held October 26 at Seattle’s Bell Harbor International Conference Center, approached the overarching theme of “Economic Disruption in Healthcare” from every possible angle.

And there are many angles.

Paint it black

Barlow painted the big picture, specifically the ominous rise in health care costs as a component of the United States economy. The Congressional Budget Office reports that health care accounts for 18 percent of the nation’s GDP currently, and projects that it will account for a third of the economy by 2035 and continue climbing at a hastening clip.

“If left unchecked,” Barlow said, “health care and interest are going to bankrupt the economy.”

His solution is simple in concept if difficult in practice: clarify costs and coverage, and give consumers the power and responsibility to make their own choices.

This concept has been introduced in new high-deductible health plans that offer low premiums and tax-free healthcare savings accounts, but also impose greater out-of-pocket expenses. Barlow cited a Milliman study finding 50 percent less health spending on consumers in these new plans over traditional plans.

“We need to shelter patients from financial devastation,” he said. “But we also have to get consumers to have real skin in the game. It’s worked well in every other walk of economic life, from food to cars to computers.

Barlow emphasized that the shift of decision power in healthcare from the supply side—physicians, hospitals, government, insurers—to the demand side—consumers—is both necessary and inevitable.

“In health care finance and delivery, we’re still in the mainframe era: complex, sophisticated, extremely expensive,” said Barlow, a member of the Foster School’s Advisory Board. “Yet I’m optimistic that this is going to change for one simple reason: with health care, as with computers, when consumers get directly involved, costs will come down.”

Other perspectives

After Barlow’s keynote, the symposium program embarked on a more granular examination of the forces currently at work in the healthcare system—from Medicare to network integration to innovations in healthcare delivery—culminating in a panel focused on how to reconcile the issues.

Topics and speakers included:

“Challenges in Hospital Financing”
Edward Kim, Vice President of Goldman Sachs, Healthcare and Higher Education Group

“Economic Challenges in Biopharmaceutical R&D”
Roger M. Perlmutter, MD, Former Executive Vice President of R&D, Amgen

“Purchasing Innovation in Healthcare”
James C. Robinson, PhD, Director of the Berkeley Center for Health Technology

“Economic Impact on Provider Groups”
Lloyd David (EMBA), Executive Director/CEO, The Polyclinic

“Economic Forces in Network Integration”
Rodney F. Hochman, MD, Group President, Providence Health & Services

“New Breed Health System: Adapting Strategy to the Evolving Market Environment”
Megan Clark, Senior Consultant, Health Care Advisory Board

“Impact and Challenges of Medicare”
James C. Capretta, Fellow, Ethics and Public Policy Center

A panel attempting to reconcile these diverse issues consisted of Brian Ancell, executive vice president of Healthcare Services & Strategic Development at Premera; Don Brunell, President of the Association of Washington Business; Dan Fulton, President & CEO of Weyerhaeuser; Rod Hochman, Group President of Providence Health & Services; and Johnese Spisso, Chief Health System Officer at UW Medicine.

Founding a symposium

The symposium was devised and driven by current Foster EMBA student Dr. John Henson, a neurologist and Associate Chief Medical Director at the Swedish Neuroscience Institute. Sparked by the numerous healthcare industry questions of his EMBA classmates, Henson saw an opportunity to organize a panel rich in knowledge and experience and found a willing partner in Premera, which helped draw more than 350 participants to the symposium.

Additional sponsors were Point B Consulting, the Association of Washington Business, the Seattle Metropolitan Chamber of Commerce, Seattle City Club, the Washington Policy Center, and Providence Health & Services.

Leadership is aggressive listening

Friday, October 5th, 2012

Guest post by Julius Ekeroma, TMMBA 2014
He attended the MBA “Perspectives on Leadership” Speaker Series. The speaker was Phil Condit, former Chair and CEO of The Boeing Company.

Phil Condit was an absolutely excellent speaker tonight. He was asked to speak on the topic of communication and narrowed it down to a more specific topic: aggressive listening.

I heard a quote once before that said, “Behind every successful leader is a multiplicity of great mentors.” Phil truly was one of those inspirational leaders. One of the biggest issues Phil emphasized tonight is that top leaders fail due to their philosophy of “My way or no way at all.” Phil says a good leader is one that listens to his team and his people; takes in what they say and determines a plan of action. Under each leader are a whole slew of intelligent and talented people. If you don’t use their knowledge, there is no reason to hire them.

My key takeaways from tonight:

  1. If you have a big decision to make, use the pros and cons from the people to support your account. If you don’t involve your team in your big decisions, yet you hear their feedback, they’ll frown down upon you–to point of even losing their respect.
  2. Listen intently and interact with your speakers. Show them a sense that you care of their issues. Value who they are and they will do the same of you.
  3. Being a good listener is not a skill that comes naturally: it is a skill you have to think about.
  4. If you’re willing to listen to your people, they’ll start telling you things they normally wouldn’t tell anyone — good and bad.
  5. Kick yourself! Be an aggressive listener. Listen to the people and what they have to offer before you say, “Here’s our direction.” Every team has skilled people — as a leader, use them.
  6. Every great leader has a moral compass. Be sensitive to the people. As a leader, your job is the success of the enterprise, not your personal success.

Phil concluded that as a leader, once in a while you need to be alone and reflect on yourself as a leader. Reflect on how people perceive you as a leader. Are you leading in a good way or bad? Have you done your job well? Have you sincerely met the expectations of the people? Are you an effective leader?

The next speaker is Colleen Brown, CEO of Fisher Communications, on November 1. Learn more.

Emer Dooley TEDx video: Entrepreneurship education – an oxymoron?

Wednesday, June 27th, 2012

University of Washington Foster School of Business lecturer and alumna Emer Dooley (MBA 1992, PhD 2000) recently gave a TEDx lecture on entrepreneurship. Her topic? Top five skills we can learn from entrepreneurs who build successful, enduring companies.

“That great business philosopher Confucius said, two thousand years ago, ‘What I hear, I forget. What I see, I remember. But what I do, I learn.’ And that’s what entrepreneurship education is all about,” says Dooley.

Watch the 17-minute video and catch lecture highlights below.

Top 5 skills  of a successful entrepreneur:

  1. Do something. Try something. Many successful entrepreneurs have been fired or let go from a former employer and have to act quickly to pay bills. So they start a business without having written a formal business plan, but have a sketch on the back of a napkin.
  2. Beg, borrow or convince people to give or loan resources. Entrepreneurs must figure out how to get resources, assistance and seed funding.
  3. Embrace surprise. Juggle the unexpected and shift gears quickly by seizing opportunities.
  4. Minimize the downside of risks. Great entrepreneurs do not take huge risks. They reside in a state of “heads I win, tails I don’t lose too much” in starting a new business.
  5. Be an effectual thinker. Through entrepreneurial education, emerging entrepreneurs learn to realize they are the pilot-in-command. They are running and starting a business and by trying a business idea out, they may fail. But they will learn from mistakes and can continue moving forward.

More entrepreneurship advice, insights from Emer Dooley’s TEDx lecture:

“Entrepreneurial thinking is a way of looking at and thinking about problems, but very much about doing something about problems.

“There’s this myth about entrepreneurship. Who pops into your brain? It’s Gates or Bezos or Richard Branson. But there is no one type of person that’s an entrepreneur. When I think about the characteristics of an entrepreneur, they can be incredibly gregarious. They can be really shy. They can be these big, big picture thinkers or they can be these obsessive control freaks.

“If you’re a loud-mouth like Ted Turner, it’s natural. You’ll start CNN. If you’re a geek and you’re afraid to approach girls directly, what are you going to do? Start Facebook. If the only way to be an entrepreneur was to be born one, Colonel Sanders would never have started Kentucky Fried Chicken when he was in his 60s and on Social Security.

“There’s the strategic approach or the entrepreneurial or affectual approach. An affectual entrepreneur is someone who thinks they can affect their own world. What can I do with the resources I have at hand? Not, what is the end goal and how do I get there?”

After 11 years of teaching entrepreneurship to UW business, engineering and computer science students, Emer Dooley now serves as strategic planner, board member and faculty advisor for the UW Center for Innovation and Entrepreneurship.

Alumnus is Pirq-ing up the daily deals market

Monday, June 4th, 2012

Maybe James Sun was never the hiring type.

More of a job creator, the 1999 BA graduate of the University of Washington Foster School of Business has been one busy entrepreneur since being the last contestant “fired” on national television by Donald Trump in the season six finale of “The Apprentice.”

Sun’s latest venture is Pirq, a clever twist on the buzzing “daily deal” industry that was pioneered by Groupon.

James Sun (Foster BA 1999) is a serial entrepreneurPirq’s innovation is a smart phone app that identifies instant deals offered by businesses—initially restaurants—near your location or destination. Simply activate the virtual coupon and redeem on the spot for up to 50% off the total bill. Instant gratification.

Sun says it’s a win-win. Customers pay no upfront charge, endure no waiting period, swallow no pre-purchased coupons that never get used. And businesses get the opportunity to offer more targeted deals and the flexibility to avoid being crushed by oversold daily deals.

“Pirq shifts the way we discover and get deals by letting our smart phones help us find instant, relevant savings wherever we are—in a way that benefits both consumers and businesses,” said Sun.

UW alumni exclusive deals

Pirq recently raised $2 million in venture capital funding and is expanding rapidly from its home market of Seattle. Sun, the company’s CEO, has been busy making exclusive partnerships with a variety of organizations. The newest is with the University of Washington Alumni Association, announced in May 2012.

UWAA members have only to enter their member number when downloading the free Pirq app to become eligible for exclusive offers unavailable to the general public. What’s more, Pirq will donate 10 percent of the proceeds from each member transaction to support the UWAA.

“Pirq is an innovative business founded by a UW alum, and it provides our members with relevant benefits they can access through their phones while generating support for the UWAA,” said UWAA executive director Paul Rucker, in an interview with GeekWire. “Members will absolutely enjoy saving money with Pirq and… we’re thrilled to be working with Pirq.”

Life after Trump

Given his adventures since “The Apprentice” wrapped, you’d be hard-pressed to argue that Sun would have been better off as a foot soldier in Trump’s gold-plated, real-estate empire.

After his televised dismissal, Sun leveraged his new-found celebrity to launch and host his own international TV show. “Sun Tzu: War on Business,” a co-production of the BBC, MediaCorp and CCTV, was broadcast in 20 nations across Asia in 2009-10. In each episode, Sun counseled motivated-but-struggling entrepreneurs on lessons from “The Art of War,” the iconic writings of the ancient Chinese general and philosopher Sun Tzu.

Returning to business of his own making, Sun founded GeoPage, a location-based search company that helps people find restaurants, hotels and attractions in their vicinity. GeoPage built the platform upon which Pirq now operates.

Sun also is an active angel investor and strategic advisor to a number of start-ups. He serves on the board of United Way of King County and the King County Scoutreach Program, as well as Seeyourimpact.org, an organization that solicits micro-donations to support children in the developing world.

Columns magazine recently named Sun one of the UW’s “Wondrous 100 Alumni,” and he recently judged the Foster School Business Plan Competition.

Former Schwab CMO and “mad woman” illuminates “talk to Chuck” case study in MBA advertising class

Monday, May 21st, 2012
 
It’s Thursday afternoon, and in one of the University of Washington Foster School of Business classrooms, former Charles Schwab Chief Marketing Officer Becky Saeger was talking to MBA students about the experience of digging deep to revitalize a major brand. As the architect and marketing protagonist of the integrated “Talk to Chuck” campaign platform, Saeger had plenty to offer the students on this Harvard Schwab Case.

Former Schwab CMO Becky Saeger (middle) with Associate Dean Dan Turner and Senior Lecturer Elizabeth Stearns

She discussed the importance of the big picture marketing process. From there the focus was on the decision metrics, advertising strategy and execution, and ultimately how that contributed to Schwab’s overall brand objectives.

Saeger’s also great in her capacity as guest lecturer, which was her role in Marketing 540, taught by Elizabeth Stearns, senior lecturer. Saeger brings to life the lay of the land at Schwab. The year was 2004 and the CEO who hired her was replaced by Charles “Chuck” Schwab himself, reclaiming his role as CEO of the $4.2 billion company he founded in 1971. Saeger reinforced the problem as described in the Harvard case, on the potential for losses and eroding customer loyalty, as the company struggles to fulfill its promise to the individual investor.

Following Professor Stearns’ lead, Saeger asked as many questions as she answered. One interesting aspect of this class is that Stearns does not play the role of professor—but rather that of a marketing client. Students have formed teams acting as advertising agencies vying for Stearns’ business. There’s very little handholding – and that’s good, because as any marketing agency veteran will attest, clients expect initiative and brilliance. The students demonstrated considerable chutzpah—one memorable moment occurring when a student agency, Drapers’ Disciples, turned down Saeger’s request for an additional $50 million budget with their excellent ROI analysis.

In the end Saeger won out with exceptional rationale; moreover, she proved success.

This teaching model brings intense realism into the classroom, as do guests like Becky Saeger.  There was an exhilarating quality to the session, and an overwhelming sense that Foster MBAs are getting the best of rigor where it intersects relevance to their futures.

As a side note, there was some irony that the ‘agency’ challenging Saeger’s budget request was “Draper’s Disciples.” As it turns out, she began her career at Ogilvy & Mather in NY, where she made a name for herself with global brand campaigns for American Express, among other clients. A true Madison Avenue prodigy.

Clean-technology winners awarded $22,500 in 2012

Friday, March 30th, 2012

If our future will be driven by clean-tech innovation, universities are the laboratories for a green economy. University of Washington engineering and business teams won all five prizes at the 2012 UW Environmental Innovation Challenge, with 23 teams from 5 Pacific Northwest universities competing. Teams displayed prototypes and plans for clean-tech ventures that address market problems with forward-thinking, scalable solutions.

Recycled tires converted to highway barriers$10,000 Grand Prize = GIST
An alternative to concrete highway jersey barriers, Green Innovative Safety Technologies (GIST) is a start-up that revolutionizes a transportation sector with recycled technology. They take used tires that otherwise get dumped into landfills and convert them to highway barriers. Judges viewed a full-size prototype and 3-D animation demo of how their barriers increase safety. The team consists of three UW engineers who specialize in chemical, mechanical, environmental and civil engineering and a Foster School of Business MBA student.

“Last year alone in this country there were 300,000,000 used automotive tires thrown away with no good secondary purpose. That’s where we come in. The GIST solution uses proprietary, rubber-recycling technology,” says MBA student Ricky Holm. “We have designed a recycled alternative to concrete lane separation devices. Not only is our product environmentally friendly, it is more aesthetically pleasing, safer for vehicle occupants and it increases the safety of people living near highways.”

Wiancko Family Foundation’s Brad Parker, a judge, says, “GIST caught my attention from the beginning; anybody who can take discarded waste material and turn it into something productive is doing something fabulous.”

Sustainable housing for disaster relief$5,000 Second Prize = Barrels of Hope
Replacing post-disaster relief transitional housing with sturdy, long-lasting, sustainable shelter, Barrels of Hope, improves the lives of natural disaster victims.

“We’ve developed a safe, affordable, environmentally friendly house that can fit inside of a small rain barrel. Organizations such as USAID, American Red Cross, World Vision International and Habitat for Humanity raised nearly $4.5 billion for the relief efforts to Haiti after the earthquake struck in 2010. Unfortunately, there were no truly transitional and scalable shelter solutions at the time. Stuck with the next best option, nearly half of the 200,000 families who lost their homes in the earthquake are still living in the tents that they received nearly two years ago. Our houses are earthquake and hurricane-resistant. With disasters continuing to occur… it’s time that we change the way that we approach post-disaster response,” says Ryan Scott, MBA student.

The UW team of entrepreneurs consists of four MBA students and a civil engineering student and two consultants.

Three $2,500 Honorable Mentions = LumiSands, OmniOff, UrbanHarvest
Ambient-pleasing LED household lighting (invented by UW team LumiSands), a non-toxic alternative to Teflon cookware (invented by UW team OmniOff) and rooftop urban greenhouses (invented by UW team UrbanHarvest). Those are the product innovations designed by three University of Washington teams that each won $2,500.

The UW Environmental Innovation Challenge is sponsored by the UW Foster School of Business Center for Innovation and Entrepreneurship, UW College of Engineering, UW College of the Environment and UW Center for Commercialization.

Watch two videos below with demonstrations from winning teams GIST and UrbanHarvest.