In 2010 the gavel dropped and a bottle changed wine racks at a Hong Kong auction. The price? $233,000, confirming that wine lovers wear different skins than the rest of us. Paul Zitarelli is one of them. His obsession has become his business.
This past October, Full Pull Wines, located in Seattle’s SODO neighborhood, celebrated its second anniversary. Prior to starting the business, Zitarelli (MBA 2009) was a passionate wine blogger. When he rhapsodized about a favorite vintage, readers demanded to know where that bottle could be bought. So he decided to sell it to them and uncorked the company.
Selling Washington wines was not an uphill battle. Already on the grape-dar of oenophiles, their growing reputation was sealed when the venerated Wine Spectator ranked a Columbia Crest 2005 Reserve Cabernet the #1 pick of the year in 2009. As for Zitarelli, he could immerse himself (figuratively speaking) in wine.
“Initially, the business was a lifestyle choice,” he admitted. “The part of wine business I liked had limited opportunity for MBAs. I thought my own business would provide the freedom to write more. That lifestyle choice has instead become my whole life.”
Full Pull Wines continues to grow without any marketing budget, relying on a highly targeted email list that has grown fivefold since launch. Mail recipients receive as many as five messages weekly, describing the week’s offerings. Purchases are shipped or may be picked up at the warehouse, which is what most customers prefer.
Customer Tiffany Stevens noted, “Full Pull brings the winery to you. At the warehouse I sample hard-to-find wines from some smaller wineries, an opportunity you just don’t get in the retail store. And, of course, Paul’s there to talk about what’s new.”
Zitarelli candidly admitted to being somewhat unprepared for events as they are unfolding, having spent more start-up time weighing the cost of failure rather than the contingency of success. That’s understandable. Overriding passion as a wine lover guided the first two years of Full Pull. Now, as he faces issues of expansion and hiring, the left brain that propelled him to an MBA degree is coming into play to take him to the next level.