Title: Designing Procedures that Work
Speaker: Dr. Hans van der Meij, University of Twente
Date & Time: 4:30 PM, Wednesday, April 25, 2012
Location: Allen Auditorium, Allen Library, UW Seattle campus
People often experience difficulties when trying to accomplish a procedural task such as formatting a text, assembling a cupboard, or preparing a dish called Kong Bao Chicken. Part of their problem stems from lack of high quality instructions. In this talk I will advance a set of guidelines for the design of instructions that assist users in achieving their goals. My dual aim is to offer theory-based or empirically-tested guidelines (akin Fleming & Levie’s “Instructional message design”), and to advance these guidelines in a manner that takes the reader no more than one or two minutes to digest these (akin Parker’s “One minute designer”). In my talk I will present a subset of the guidelines whose usage I will illustrate across tasks and media such as paper, online help and video.