Faculty
Thomas L. Jackson
Clinical Associate Professor
PhD
Indiana University, 1987
Business, Business Economics
Business, Business Economics
MBA
Indiana University, 1984
Business
Business
JD
Indiana University, 1976
Law
Law
BA
Indiana University, 1973
Philosophy
Philosophy
Department of Health Services Program Affiliations:
- Master of Health Administration Program
Dr. Jackson is currently a principal in a management consultancy devoted to transforming healthcare by implementing the "A3" process, pioneered at Toyota, which combines evidence-based problem solving and leadership development. His interests include implementation of lean management and total quality in organizations, both large and small, in healthcare. He has authored four books on hoshin kanri (aka strategy management, the "balanced scorecard", and goal deployment).
Contact Information
2424 NE 24th AvenuePortland, OR 97212
(voice) 503-880-8622
t.jackson@ronaconsulting.com
Teaching Interests
The development of new and innovative educational approaches in the areas of process improvement and oriented quality management systems for the healthcare industry through implementation of the 'Lean Management Philosophy'.
- HSMGMT 568
(Executive MHA Program)
Quality Process Management - HSMGMT 568
Quality Process Management
Research Interests
lean management, total quality, A3 process
