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School of Public Health
PhD Program in Health Services
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Alumni Profile

Susan Hernandez (2015)

Susan Hernandez (2015)

Susan earned her MPA in Health Policy and Management from New York University in 2008. She currently works as a Research Assistant for Dr. Paul Hebert examining patient-aligned care teams, patient-centered medical home model of primary care, at the Veteran’s Association (VA). She previously worked as a research assistant on two projects for Dr. Doug Conrad: 1. evaluating the success of state and regional payment-reform efforts; and 2. patient-centered care innovations. In 2013, Susan was an invited participant in TEDMED Live event held in Washington, D.C. and had an exclusive interview. She is also bilingual in Spanish and English. Susan was formerly a trainee on the Agency for Healthcare Research and Quality (AHRQ) grant.

Susan was awarded an Agency for Healthcare Research and Quality (AHRQ) R36 Dissertation Award for her project "A First Look at PCMH for Minority Veterans: Implementation and Utilization." The goal of the proposed study is to examine the role of race in the implementation of the Patient-Centered Medical Home (PCMH) program in Veterans Administration (VA) hospitals.

Susan worked closely with her Chair, Dr. Paul Hebert, to complete her dissertation "Assessing organizational characteristics for effective patient-centered health system reform and innovation" before graduating in 2015.