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Project Team

Mike Crandall

Mike Crandall

Mike Crandall is a Senior Lecturer in the iSchool, and current chair of the Masters of Science in Information Management program. Prior to coming to the University of Washington, he was technology manager for the US Library program of the Bill & Melinda Gates Foundation. Prior to the foundation, Mike worked on search technology and knowledge organization for the intranet at Microsoft (MSWeb) and on information architecture and online library services at Boeing. He has served on the Dublin Core Metadata Board of Trustees since its inception in 2001, and is active in ASIS&T. He is interested in public access computing, ICT in developing countries, metadata and knowledge organization, social dimensions of knowledge transfer and large scale information systems.

Karen Fisher 

Karen Fisher

Dr. Karen E. Fisher teaches and conducts research on information behavior or social and cognitive aspects of how individuals need, seek, give and use information in different contexts. She is particularly interested in information behavior in everyday contexts, as well as in community and health settings. Her latest research focuses on how people seek and use community information as part of everyday life and is funded by the Institute of Museum and Library Services. Her other teaching and research areas include community analysis, qualitative research methods, and health service provider-patient communication. Assistant Professor Fisher has an MLIS (1991) and a PhD (1998) from the University of Western Ontario. From 1998-99 she held a two-year postdoctoral fellowship at the University of Michigan that she was awarded by the Social Sciences and Humanities Research Council of Canada.

Glen Holt 

Glen Holt

Dr. Glen Holt is the editor of Public Library Quarterly.  He writes a quarterly column on library economics in The Bottom Line and also writes regularly for the Net journal, LLN (Library Leadership Network) Bulletin.  In addition, Holt is the co-author, author and editor of six books and dozens of articles, more than a hundred of which are on library topics.  In 2003, he won PLA’s Charlie Robinson Award (2003) for innovation and risk taking in the profession, and is one of 30 library professionals who for nearly a decade developed worldwide library best practices as a member of Germany’s Bertelsmann Foundation’s International Network of Public Librarians.  Throughout his professional career, Holt has consulted with libraries and other non-profits along with for-profit companies like publishers, banks and real estate companies.  Dr. Holt directed St. Louis Public Library from 1987 until 2004.  Before that, he served as a teacher and administrator at Washington University in St. Louis and at the University of Minnesota Twin Cities.  Holt holds a BA from Baker University in Kansas and an MA and PhD from The University of Chicago. 

Leslie Holt 

Leslie Holt

Dr. Leslie Edmonds Holt is president and CEO of Holt Consulting.  She is associate editor of the Public Library Quarterly, received her MLS from The University of Chicago in 1975 and her PhD from Loyola University in 1984.  She has 25 years of experience working in public libraries including a decade-long term as Director of Youth Services and Community Relations at the St. Louis Public Library. She has taught at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign.  Dr. Edmonds Holt is a past president of ALSC and a recipient of an ALA Baber Award to research how children use online catalogs.  She has co-authored several books and published numerous articles on outcome measurements for youth services, library computer services for children, literacy and planning.

Joyce Aboussie 

Joyce Aboussie

Joyce Aboussie is the CEO of Aboussie & Associates, a strategic consulting firm dedicated to bringing a campaign mentality to a corporate world. Aboussie is also President of Telephone Contact Inc., one of Missouri’s largest voter contact, telemarketing and direct mail firms. She was the National Vice-Chair of Congressman Dick Gephardt’s 2004 Presidential Campaign and previously served as his National Political Director. Aboussie serves as Chairperson of ALSAC/St. Jude Children’s Research Hospital Board of Directors, and has been a member of the board since 1983. In 2006, the St. Louis Business Journal honored Joyce as one of the “Most Influential Business Women.” She has been named by both St. Louis Magazine and St. Louis Business Journal as one of "40 people under 40" who make a difference in St. Louis.


Kristin Lappin


Carol Landry
Research Assistant, PhD Student, University of Washington


Chic Naumer
Research Assistant, PhD Candidate, University of Washington

Samantha Becker 

Samantha Becker
Project Manager, MLIS/MPA Candidate, University of Washington


Expert Committee

Rick Ashton 

Rick Ashton, Urban Libraries Council

Rick Ashton is the Chief Operating Officer of the Urban Library Council. Prior to joining the Urban Library Council in 2007, Ashton served as City Librarian of the Denver Public Library (DPL) from 1985 to 2006. Under his leadership, circulation at DPL quadrupled, and the library won a $91.6 million bond issue to build a new 540,000 square foot Central Library and renovate and construct new branch libraries. From 2002 to 2004, DPL was ranked first among large public libraries by Hennen's American Public Library Ratings. Ashton has also held positions with the Allen County Public Library and the Newberry Library, and has taught at Northwestern University and the Graduate School of Library and Information Science at Dominican University. He holds a Ph.D. in History from Northwestern University and a MA in Librarianship from the University of Chicago.

Michael Barndt, Nonprofit Center of Milwaukee

Susan Benton, International City/County Management Association (ICMA)

John Carlo Bertot, Information Use Management & Policy Institute

Cathy Burroughs, NN/LM PNW, Libraries

Sarah Earl, IDRC Evaluation Unit

Wilma Goldstein, Small Business Administration

Carla Hayden, Enoch Pratt Free Library

Peggy Rudd, Texas State Library and Archives Commission

Ross Todd, Center for International Scholarship in  School Libraries

Center for International Scholarship in School Libraries Dr Ross Todd is associate professor in the School of Communication, Information and Library Studies at Rutgers, the State University of New Jersey. He is Director of the Center for International Scholarship in School Libraries (CISSL), at Rutgers University. CISSL fosters the transformative role of school libraries in 21st century schools, their integral role in the learning fabric of schools, and their role in ongoing school improvement and reform.. His primary teaching and research interests focus on adolescent information seeking and use. The research is multi-faceted, and includes: understanding how children learn and build new knowledge from information; how school librarians and classroom teachers can more effectively empower student learning; and how the development of digital, information and critical literacies through guided inquiry and constructivist learning approaches lead to deep learning. He has published more than 130 papers and book chapters and has been an invited speaker at many international conferences, most recently in Ireland, Netherlands, Sweden, Taiwan and Australia. Web page:

Bernard Vavrek, Center for the Study of Rural Librarianship