LemonAid: Selection-Based Crowdsourced Contextual Help for Web Applications


LemonAid is a new approach to help that allows users of web applications to find questions and answers from other users by selecting a label, widget, link, image or other user interface (UI) element.


Watch a brief demonstration of LemonAid - live on the UW Library site.
LemonAid UI

User interface: (1) the help button, which invokes the help mode; (2) a user’s selection; and (3) questions relevant to the user’s selection . (4) A search box where users can provide keywords to filter the results or ask a new question. (5) Answers linked to the selected question and (6) a link that allows a user to submit an answer for the selected question.

Publications

LemonAid: Selection-Based Crowdsourced Contextual Help for Web Applications.
Parmit K. Chilana, Andrew J. Ko, and Jacob O. Wobbrock. In Proceedings of CHI 2012, May 5-10, 2012, Austin, TX, USA.

Read More | LemonAidChi2012.pdf

A Multi-Site Field Study of Crowdsourced Contextual Help: Usage and Perspectives of End-Users and Software Teams
Parmit K. Chilana, Andrew J. Ko, Jacob O. Wobbrock, and Tovi Grossman. In Proceedings of CHI 2013, Paris, France (conditionally accepted).

People

Contact

If you have any questions or comments, please email us at lemonaid@uw.edu.