OMA&D Academic Counseling Services

May 7, 2019

UAA IT is hiring a Tech Support Student Assistant!

Undergraduate Academic Affairs (UAA) shapes, advances and
stewards a world-class undergraduate academic experience for students at the
University of Washington. Staff, faculty and students in UAA deepen and enrich
the learning experience for all undergraduates, recognizing and supporting the
unique learning path of each individual student and the commitment of each
academic program to excellence in learning and teaching. Some of the many
departments within UAA include First Year Programs, Undergraduate Academic
Advising, Carlson Leadership and Public Service Center, Undergraduate Research
Program, Dream Project and Honors Program. UAA IT within UAA supports the 19
departments within UAA by providing technical support and IT consulting

At the University of Washington, diversity is integral to
excellence. We value and honor diverse experiences and perspectives, strive to
create welcoming and respectful learning environments, and promote access,
opportunity and justice for all.

As part of our commitment to the student experience, UAA
will review each student employee’s academic progress via GPA reviews. The
intent of these grade checks is to offer our student employees holistic support
and connect students to resources and academic support services should the need
arise. These reviews will begin after you complete your first quarter of
employment. GPA reviews have no impact on your selection for the position or
your standing as an employee once you begin employment.

Job Description

UAA seeks an hourly student assistant (undergraduate or
graduate). This Tech Support Student Assistant has general duties to provide
day-to-day basic tech support to the staff. In addition, the Tech Support
Student Assistant will be responsible for preparing new PC and Mac workstations
and deploying workstations to clients.  

Specific Duties

  • Provide basic tech support for UAA staff
  • Set up and deploy workstations to UAA staff
  • Work on additional projects with UAA Computing staff to include: networking, application troubleshooting, lab imaging, and hardware configuration.
  • Assist with tasks related to the distribution of computing equipment and the rendering of services related to computing, including inventory and software licensing
  • Provide assistance to faculty and staff on software questions, printer problems, AV/projection systems and other hardware concerns

Minimum Qualifications

  • Dedicated to providing excellent customer service and support
  • Independent, self-starter with good problem-solving skills
  • Ability to set up, configure, install and troubleshoot Windows/Mac Workstations
  • Hardware installation experience (hard drives, RAM, video cards, etc.)
  • Familiarity with Microsoft Office, Google Apps
  • Familiarity with Firefox, Chrome, and Internet Explorer
  • Must be willing to work between 10 to 19.5 hours / week
  • Must be able to lift a computer workstation (~20lbs)

Preferred Experience

  • Familiarity with computer imaging and deployment of images

Learning Competencies

Academic Affairs hopes to provide student employees with a meaningful work
experience. Some intended learning competencies that will be developed in this
position include:

  • Customer service and
    interpersonal skills
  • Experience working in
    a professional environment
  • Experience working with
    an issue tracker / ticketing system
  • Resourcefulness and
    the ability to synthesize information
  • Time management and
    the ability to plan, organize and prioritize work
  • Building and fostering
    collaborative relationships in a diverse workplace
  • Experience with computer
    disk imaging / image deployment
  • Increased ability to
    troubleshoot problems with Windows / Mac operating systems
  • Increased ability to
    troubleshoot common computer hardware issues
  • Increased aptitude
    with Microsoft Office products


This position will report to Josh
Gibbs, Director, UAA IT.

Job Hours and Pay rate:

Up to 19.5 hours/week M-F.
Starting salary will be based on experience but be will be at minimum,

Work hours will be scheduled at
times that are mutually agreeable and during the normal work hours of
8:00am-5:00pm, Monday through Friday. The schedule is based upon workload, the
student’s class schedule and other academic responsibilities. Ideal candidates
can give at least one academic year commitment. During academic breaks, hours
can increase if there is a business need. Job location is in Mary Gates Hall.

How to Apply:

Please apply via Handshake to job #2708786 Tech
Support Student Assistant.  Submit your cover letter and resume by May
17th 5:00pm