Jennifer Turns
Assistant Professor
Technical Communication
University of Washington
jturns@u.washington.edu
Tracey S. Wagner
wagners@copper.net
Kristen Shuyler
University of Washington
kshuyler@u.washington.edu
Moving Toward Knowledge-building Communities in Informational Web Site Design
In this paper, we describe how a knowledge-building community perspective can lead to a framework for designing an informational website for learners. We illustrate the framework through our work on the Arthritis Source, an informational website helping learners-at-large acquire information about arthritis. The resulting framework provides one means of addressing challenges that arise in the design and development of such informational websites.
Note: The full manuscript of this entry was submitted for consideration by the IEEE Transactions on Professional Communication in September of 2003.