FAQ

General FAQ

How can I receive services at your clinic?
When is the clinic open?
Do I need a referral my primary care physician to be seen in the clinic?
What do services cost?
How do I pay for services?
Does your clinic accept credit cards for payment?
Do you bill insurance companies?
 

Speech & Language Services FAQ

Once my registration form is received, how long does it take before I am contacted?  
Can I be turned down for service?
How long is the waiting list?
 

Audiology and Hearing Aid Services FAQ

What is an Audiologist?
What is the difference between a doctor of Audiology and a medical doctor?
Once my registration form is received, how long does it take before I am contacted?
What audiology services do you provide?
Will I be seen by only students?
Are your prices different because you are a University clinic?
How can I find out what style of hearing aid would best suit my hearing loss?
What hearing aid supplies and batteries do you sell?
What kind of hearing protection do you offer?
What Hearing aid Brands do you sell?
How long does it take to get hearing aids?
Are hearing instruments covered by Insurance?
What can I do if I can’t afford hearing aids?
What is Audiologic Rehabilitation and how can I benefit from this service?
What other devices are there that may help with hearing loss?
Can I demo an ALD before purchasing?
 

General FAQ

How can I receive services at your clinic?

You can:

Call the clinic at (206) 543-5440 and request a registration form for services
Download an registration form from this website
Come by the clinic in person and pick up a registration form.

When is the clinic open?

We are open 8:00 am to 5:00 pm Monday thru Friday. The clinic is open during the four academic quarters of the year, and closed for holidays and vacation breaks observed by the University of Washington.

The Hearing Aid Fitting and Dispensing program maintains “on-call” office hours during vacation breaks.

Do I need a referral my primary care physician to be seen in the clinic?

You can be seen at the clinic without having a referral from an outside clinic or doctor's office. However, if you are submitting a claim to your insurance company and a referral is required for reimbursement, it is your responsibility to obtain the referral.

What do services cost?

Our fees reflect the fact that we are a teaching clinic and as such, we are able to provide excellent care at affordable rates. Please contact the Clinic Office for our complete fee schedule.

How do I pay for services?

Services can be paid for using cash, check, Visa, Master Card, or American Express. We appreciate payment at the time of service. Please speak with our office manager if you have questions regarding paying for services.

Does your clinic accept credit cards for payment?

Yes. We accept Visa, Master Card, and American Express.

Do you bill insurance companies?

At this time we do not bill insurance companies. When services are paid in full by cash, check, or credit card, the clinic will issue an Itemized Insurance Statement that you can submit to your insurance company for reimbursement to you.

Speech & Language Services FAQ

Once my registration form is received, how long does it take before I am contacted?  

Once your registration form is received, it is assigned to the clinical supervisor coordinating services in your area of need. You will be contacted within 1-2 weeks by that clinical supervisor to discuss your specific needs. If you have not been contacted within 2 weeks, please call the clinic at 206-543-5440 to confirm that your registration form has been received. Every effort is made to meet your clinical needs in a timely manner.

Can I be turned down for service?

When your registration form is received it is reviewed by a clinical supervisor who will discuss your needs with you, and then assign your case to a student clinician. However, in some cases, the clinical supervisor may suggest that the client would be better served elsewhere in the community and will make appropriate referrals.

How long is the waiting list?

The length of the waiting list is specific for each area of services. Please contact us for more specific information. Every effort is made to meet your clinical needs in a timely manner.

Audiology and Hearing Aid Services FAQ

What is an Audiologist?

Audiologists are the primary health-care professionals who evaluate, diagnose and manage hearing loss and balance disorders in adults and children. Most audiologists earn a doctor of audiology (AuD) degree. Some audiologists earn a doctor of philosophy (PhD) or doctor of science (ScD) degree in the hearing and balance sciences. Audiologists must be licensed or registered for practice in all states, the District of Columbia, and Puerto Rico. Audiologists evaluate and diagnose hearing loss and vestibular(balance) disorders, prescribe, fit, and dispense hearing aids and other amplification and hearing assistance technologies, are members of cochlear implant teams, perform ear- or hearing-related surgical monitoring, design and implement hearing conservation programs and newborn hearing screening programs provide hearing rehabilitation training such as auditory training and listening skills improvement, assess and treat individuals, especially children, with central auditory processing disorders and assess and treat individuals with tinnitus (noise in the ear, such as ringing).

What is the difference between a doctor of Audiology and a medical doctor?

The Doctor of Audiology (Au.D.) is an advanced clinical doctoral degree from an accredited university graduate program and is the standard credential for audiologists entering the profession. Educational programs emphasize the application of basic hearing science and technology and provide advanced professional and clinical training.
  
A Medical Doctor (MD) in the United States has undergone an extensive post-graduate education and clinical training. An Ear, Nose and Throat (ENT) physician has completed medical training, including a residency in otolaryngology and offers medical and surgical treatment of disorders of hearing and balance.

Once my registration form is received, how long does it take before I am contacted?

Our audiology scheduler will contact you within a week of receiving your registration information. If you have not been contacted within one week, please call the clinic at 206-543-5440 to confirm that your registration form has been received. Every effort is made to meet your clinical needs in a timely manner

What audiology services do you provide?

We offer a range of services which includes standard diagnostic testing, aural rehabilitation, and hearing aids and related services. We also offer custom hearing protection for musicians as well as recreational and industrial applications.

Will I be seen by only students?

Our graduate clinicians learn best practices in assessment and management of hearing loss. We are the primary in-house training facility where students receive 100% supervisions by experienced audiologists who are licensed and certified. Because of the dual purpose of providing quality care to our patients and a supportive training environment, patients can be sure of receiving thorough and careful service.

Are your prices different because you are a University clinic?

Our prices are at par with other established practices in the Puget Sound area.

How can I find out what style of hearing aid would best suit my hearing loss?

You can schedule a hearing aid consultation, which is provided at no charge. You will need a current audiogram (within six months) for the consultation. If you do not have a current audiogram, a hearing evaluation can be completed at the time of the visit, but please make the front desk aware when scheduling your appointment, so that enough time is allowed.

What hearing aid supplies and batteries do you sell?

We offer all sizes of batteries used with hearing aids. We offer a wide range of assistive devices to help with TV, telephone, individual and group communication settings. We will evaluate your individual needs to find the best products for your situation.

What kind of hearing protection do you offer?

We offer a variety of hearing protection, including musicians’ earplugs and monitors, as well as protection for industrial applications, which come in custom and non-custom styles.

What Hearing aid Brands do you sell?

We work with most of the major brands of hearing aids. The hearing aids we provide have the latest technology available. We help our patients understand the current technologies available on the market and our recommendations are based on the communication needs and other factors expressed by our patients.

How long does it take to get hearing aids?

From the consultation, it will take 1 to 2 weeks to fit your hearing aids depending on the hearing aid style and our schedule. Hearing instruments that require a custom shell or earmold typically take two weeks. You will start a trial period at the time of your fitting. Trial periods are required by law and are a minimum of 30 days.

Are hearing instruments covered by Insurance?

You may have a hearing aid benefit from your insurance that covers a portion of the cost, however, consumers are usually responsible for paying most of the hearing aid cost. Medicare does not provide a hearing aid benefit. Supplemental insurance for Medicare recipients may have a hearing aid benefit. Check with your individual insurance carrier to determine coverage. We do not bill insurance plans at this time; however, when hearing aids are purchased, the front office will provide you with a detailed invoice for billing your insurance.  Just like prescription drugs, sales tax does not apply to personal hearing aids.

What can I do if I can’t afford hearing aids?

There are sources that can assist in purchasing hearing aids, including low-cost loans. We work closely with the Northwest Lions Foundation assisting people with hearing loss obtain hearing aids. Please contact the Northwest Lions Foundation and request sponsorship. When you are approved for sponsorship by them, you will be referred to our clinic (or another clinic in your area) for hearing aid fitting services.

What is Audiologic Rehabilitation and how can I benefit from this service?

Audiologic Rehabilitation (AR) focuses on the unique communication needs of individuals living with hearing loss. While digital technology has contributed to greater satisfaction from hearing aids and cochlear implants, we know that technology does not solve all communication challenges. Graduate student clinicians, along with their clinical supervisor, will work with you to troubleshoot challenging communication situations and guide you towards successful interactions. Audiologic Rehabilitation provides extra time that you may need to improve your ability to understand in all listening environments. Services include: Auditory Training; Communication Strategy Training; Communication Partner Training; Educational Outreach; Assistive Listening Device (ALD) Consultation; and Lipreading/Speechreading Therapy.

What other devices are there that may help with hearing loss?

Assistive listening devices (ALDs) can be used with or without hearing aids/cochlear implants to help the person with hearing loss achieve better speech understanding and to help them become alerted to sounds in their environment. Listed below are a few examples of such devices:

FM System: An FM system provides benefit in situations where background noise and/or distance impede the listener’s ability to understand what a speaker is saying. A microphone placed near the speaker’s mouth transmits the signal (speech) to a receiver worn by the listener via an FM radio signal. This significantly improves the person’s ability to understand speech in challenging listening environment such as meetings, restaurants, family gatherings and conferences.

Pocket Talker: A Pocket Talker is a personal amplifier that provides volume for individuals who typically do not wear hearing aids and lead a relatively quiet lifestyle. The individual wears a pair of headphones or earbuds and adjust the volume on a hand-held device. The communication partner speaks into a microphone on the device. It is important to note that Pocket Talkers are not “fine-tuned” to the individual’s hearing loss, but provide a set amount of volume to the ears.

Infra-Red system: An infra-red system is similar to an FM system in that it improves one’s ability to understand speech when background noise and distance are contributing obstacles. The difference is that the signal is transmitted between the microphone and receiver via an infra-red light beam. This particular system works beautifully while watching television as the person with hearing loss can adjust the volume at ear level while the person without hearing loss can set the volume on the television at a comfortable listening level.

Alarm Clock: Individuals with hearing loss may have difficulty waking to their alarm. When this is the case a special alarm can awaken the person one of three ways: by emitting a very loud tone; by shaking the bed or pillow; or by flashing a bed-side lamp. And for that particularly deep sleeper, all three methods can be used!

Smoke Alarm: Many individuals with high-pitched hearing loss may not be alerted to a typical home smoke alarm if they are in a deep sleep. Smoke alarms can be purchased that have a transmitter inside of them that transmit a signal to a bed-side receiver. The receiver will awaken the person by shaking the bed or by flashing a strobe light.

Amplified Telephones: Sometimes the volume control on home telephones is not enough. Amplified telephones can be purchased that provide extra volume for those who need it.

Can I demo an ALD before purchasing?

Yes, we are happy to demonstrate how a particular device works before you decide to purchase it. It‘s best to contact our office for an appointment so we can ensure a proper amount of time is scheduled. You are under no obligation to purchase the ALD from us at that time. Should you decide to purchase from us you will be provided a 30 day trial period in which to determine its effectiveness.