The Customer Service team provides superior customer support to alumni and friends of the University.
- Serve as the entry point for UW Alumni and friends of the University.
- Provide superior customer service to strengthen the relationship between UW Alumni and the University.
- Strategically use the Washington Commons to strengthen relationships between the University and its constituents, including alumni, donors and retiree’s of the UW.
- Number of customer service interactions with alumni.
- Number of positive comments and feedback on alumni member surveys.
- Usage of the Washington Commons space by University Advancement and External Relations.