Customer Service












The Customer Service team provides superior customer support to alumni and friends of the University.


  • Serve as the entry point for UW Alumni and friends of the University.
  • Provide superior customer service to strengthen the relationship between UW Alumni and the University.
  • Strategically use the Washington Commons to strengthen relationships between the University and its constituents, including alumni, donors and retiree’s of the UW.

Success Metrics

  • Number of customer service interactions with alumni.
  • Number of positive comments and feedback on alumni member surveys.
  • Usage of the Washington Commons space by University Advancement and External Relations.