Advancement Training & Support

ATS

ATS (Advancement Training & Support) provides computer and network support to these staff in partnership with UWIT’s Nebula group, each unit communicating with the other to meet your computer needs.  See the pages linked to at left for specific information and assistance.

Our Mission

ATS is dedicated to empowering University Advancement staff in the use of technology through:

  • A computer training program principally focused on the use of the alumni/donor database, Advance, and the direct email marketing and event registration system, Luminate Online (aka Convio)
  • Access to, training and technical support for the Advance system, its web reporting portal, and Luminate Online
  • Locally networked data and application systems serving Central Development, Alumni & Constituent Relations, Advancement Services and the greater University Advancement community
  • Partnership with UWIT’s Nebula service to provide personal computing solutions for central University Advancement day to day work
  • Transactional and bulk alumni/donor data processing in support of individual requests, projects and broad-based engagement tracking

By providing these services, our goal is to promote the technical independence and expertise of our colleagues so that they may best support the University of Washington and its mission.

Let us know how we’re doing!
Leave general feedback about our support (log in with your UW NetID).
Leave feedback about a specific work order (log in with your UW NetID).
You may also direct concerns to Chris McEwen.

Hours
8:00 – 5:00 Weekdays

What we offer
Advance Training
Advance User Support
Convio Training and Support
Advance Biographic Updates
Computer Support to Central Advancement Staff

Contact Us:
Email: advhelp@uw.edu
Phone: (206) 221-3947
Fax: (206) 685-8911
Campus Box 359504

If you are unable to  work due to a computer problem, you may text page us.  Click here.

UW Tower – Washington Commons (aka S Building), 1st floor
4333 Brooklyn Ave. NE
Seattle, WA  98195-9504

Who we are:

Photo of Chris McEwenChris McEwen
Director, Advancement Training & Support
Rebecca Schwartz
Training Manager
Photo of Brent CiesligaBrent Ciesliga
Advancement Training & Support Specialist
Photo of Tuan VoTuan VoTechnology Infrastructure Manager Photo of Louis TamLouis TamNetwork & Systems Administrator
Photo of Lesley ReeceLesley Reece
Technical Analyst
Vacant
Data Control Technician 3
Photo of Lisa MarkerLisa Marker
Data Control Technician 3

Computer Emergency?

If you are unable to work because of a computer or Advance problem, you can reach us via text message using this form:

Your Name*:

Email*:

Phone*:

Briefly state your issue (140 characters):

Texts are monitored Monday – Friday, 8:00 AM – 5:00 PM

·         A computer training program principally focused on the use of the alumni/donor database, Advance, and the direct email marketing and event registration system, Luminate Online (aka Convio)