If You Think Your Computer is Infected
If your computer seems to be doing things like opening windows or shutting down, or other things that you don’t intend to do on purpose, your computer might have a virus.
First, unplug the network cable from the back of your computer and then contact Nebula at 1-5000 x2 to alert them for support.
Even if your VirusScan application is not notifying you that you have a virus, it’s better to be safe and get expert help. Nebula staff will guide you through further troubleshooting and may choose to reimage or replace your computer.
Standard Anti-Virus Software
The UW provides Sophos anti-virus software for all UW units at no charge. It is installed for you on your UW computers.
Did you know you can install Sophos for free on your home computer, too? See the UWARE Sophos page for downloading details.
- Keep your Nebula computer powered on and connected to the network at all times when possible, in order to allow “virus definition” updates to get installed automatically. (Please restart your computer at least once per week, though, for best operation.)
- Do not open unsolicited email attachments from sources you don’t trust or expect.
- Do not click web links within unsolicited email messages from sources you don’t trust or expect.
- Never install applications from a web pop-up window. Many “malware” applications disguise their installation prompts as system messages that tell you that your computer needs an update. Don’t be fooled. If you didn’t directly intend to install an application, do not proceed. Contact Nebula for assistance if you don’t know how to proceed to avoid installing something unintended.
UW Technology provides this page of information and links about viruses which may help. Please read: http://www.washington.edu/computing/security/virus.html
Nebula Virus Support Information
Nebula provides this page with information and links regarding virus protection. Please acquaint yourself with it here: http://www.washington.edu/nebula/virus.html.
Phishing is when someone creates a web site that is made to look like a legitimate web site, but it’s actually only set up to collect your personal information like username and password when you attempt to log in. They then might use it to log into the real web site with your username and password.
If you receive any email message that appears to be from a bank or store that tells you to click a link to log into your account, do not follow that link! If you need to log into a web site, go to the site on your own in your web browser to make sure you are accessing the real site.