Convio List Loading

Advancement Training & Support provides the service of loading email lists for Convio Center administrators.


  1. Submit the form below.
  2. After submitting the form, you will receive an email confirmation with a link to securely upload your list or lists associated with this request.
  3. Please use that link to upload your list in the form of a spreadsheet (acceptable formates are .xls. .xlsx or .csv).  Please do no send your list as an email attachment.
  4. ATS staff will create a HelpDesk work order according to the details of your request.
  5. Upon completion of your list load, ATS staff will send a confirmation that the list has been loaded.

Processing Time

Please submit your request with at least three work days’ notice.  We will attempt to process emergency requests but cannot guarantee loading in faster than three days.

If you want to send your message on: Request your load on or before the preceding:
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday

Data Requirements

Your list needs to be an Excel or comma separated values (csv) file and contain the following information in separate columns:

  • First name (one name only per cell – e.g., not “John and Mary”)
  • Last name
  • Email address (one address only per cell)
  • Advance IDs, if available

Using clean data techniques will allow us to load your lists faster and with fewer errors. 

  • Please consult this Load Spreadsheet Best Practices Excel file for providing spreadsheets that Convio will accept in a load.
  • If you have questions regarding your data, or would like to learn some Excel skills that will help you transform your spreadsheet into a loadable format, we’d love to help!
  • Contact us at 1-3947 or

Interest and Group IDs

To find your Interest ID and Group ID, please see the Interest & Groups page.  This page also contains instructions for creating your own new Interest Categories and Group Names.

Convio List Load Request Form

Interest ID (4-5 digit number), if adding to an Interest Opt-In group:

Interest Name:

Group ID (4-6 digit number), if adding to an existing Email List group:

Group Name:

Loading Options (required)

Date Email to be Sent (required):

Additional Comments:

Submitted by (required):

Email (required):

Phone (required):

Convio Center. (required):

Complete file name(s) of spreadsheet(s) to be loaded for this request (required):