Email Support and FAQ

What is the difference between an interest and a group?

Interests are your public facing subscriptions. They allow your constituents to opt into or out of different types of messages.  examples include: Columns Magazine, Bothell Buzz, and iSchool Events.

Groups allow you to target specific populations, rather than every constituent who is subscribed to an interest.  Examples include: Class of ’62 Reunion, Alumni in Orange County, and Donors Over $10K.

Click here for info on identifying IDs for your interests and groups.

How do I create my message?

Click here for a walk-through to create your message from beginning to end.

My message is approved, how do I setup the message delivery?

Click here to view a PDF all about sending your message.

How can folks sign up to receive my messages?

Click here to view a PDF all about Convio email signup management.

Also see the UW Marketing resources on Email templates and best practices.

How can folks manage their own subscriptions?

Click here to view a PDF all about Convio email subscription management.

Why can’t I sign up a UW mailman listserv to receive my messages?

Convio treats every email address as an individual. If anyone on that list decides to opt out, it opts out everyone. UW-IT can help you to extract email addresses from a Mailman list and those addresses can be uploaded to a Convio group via our list loading process.

My question isn’t answered on this page, what next?

Check out our other support pages in your left hand nav-tree. If you still cannot find what you are looking for, email us.