Barbee, Golob and Haugo Receive Medical Staff TLC Award

Medicine Residents, Lindley Barbee, Anna Golob, and Adam Haugo Were the Recipients of the June Medical Staff Teamwork Leadership and Caring Awards.

They were nominated based on a patient compliment letter, which stated:

"My mother recently hospitalized at the UW for several days while she was here visiting from Louisiana. My mother and I were very impressed with the care she received throughout her stay, from the Emergency Department through discharge. All staff and providers were very respectful and courteous.

The physicians took their time with my mother when asking her questions and had excellent bedside manner; they never seemed rushed (although I am sure they had very busy schedules). Everyone involved in her care had a patient and family centered approach. My mother noted that there was excellent communication among her different care providers at the UW (physicians, nurses, therapists, and pharmacist) and was impressed that they took the time to call her primary care physician and pharmacy in Louisiana.

I was very impressed with the ED attending who came out to meet me at the registration desk and personally give me an update on my motherís condition and the efficient care and frequent communication provided by the resident throughout her ED course (unfortunately I cannot remember their names, but I was truly impressed). Drs. Vaughan (attending), Haugo and Golob (residents) took over her care once she was admitted.

As per above, they were very thorough, had excellent bedside manner and interpersonal communication. My mother really appreciated that Dr. Haugo pulled up a chair and sat at her bedside to ask her questions with such patience. I was impressed that Dr. Golob made sure to call me with an update after what was surely a busy night on call. My mothers nurse (Erin) was excellent all around, made sure nothing fell through the cracks, and kept me informed (and never lost her patience despite my mother frequently pulling off her oxygen saturation monitor and bending her arm where the IV was prompting all of her machines to alarm almost constantly). Her occupational therapist (Julia) and physical therapist (unfortunately we cannot remember her name) were absolutely key in getting her back on her feet with their cheerful demeanors and positive encouragement.

My mother stated that this was the best care she had ever received in any hospital."
Congratulations Lindley, Anna, and Adam! Way to go! To submit a nomination for the Medical Staff TLC Award send a story describing excellent care, service, leadership, and teamwork via email to medirect@uw.edu, or via a webform: https://catalysttools.washington.edu/webq/survey/mollsnow/65659.