UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Telephones

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Submitted by tomnash on Wed, 2009-03-25 09:57
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Service Description: 

A suite of telephone services is available to the UW community and includes such offerings as equipment, dial tone, fax and modem lines, voice messaging, global VoIP, and telecommuter VoIP, among others. See 'Service Options' for the complete list.

Service Options: 

The following are the telephone service options available:  

  • Campus Phone to Campus Phone (5 digit dialing)
  • Campus Telephone Services (PBX)
  • Digital Phone Equipment (multiple line)
  • Directory Listings - Seattle Metro and Community Directories; UW Directory
  • Emergency Phones
  • FAX Lines
  • Global VoIP (for use outside of Western Washington)
  • Modem Lines
  • Public Telephone Service
  • Regional Calling Service
  • Student Telephone Service in UW Seattle Residence Halls
  • Telecommuter VoIP (for use within Western Washington)
  • Voice Messaging
  • Toll Free Numbers
Eligibility: 

UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

Rates Effective July 1, 2012 for FY2013.

Telephone Lines (Dial Tone):

  • $4.05/month per line for departments that pay the per capita Technology Recharge Fee
  • $10.84/month per line for UW Medicine clinical operations, and external entities that do not pay the per capita Technology Recharge Fee
  • $13.56/month per line mileage surcharge for off-campus locations

Call Management Services (e.g., voice mail only telephone numbers, conference bridges, etc.):

  • $3.80/month per virtual telephone number

Telephone Sets:

  • $4.12/month per small multi-button phones (5-12 buttons)
  • $4.48/month per large multi-button phones (16-34 buttons)
  • $1.06/month per expansion module
  • $3.05/month per legacy telephone (e.g., weatherproof set)

Toll Free Numbers:

  • .06 per minute (for incoming calls only)

Voice Moves/Installs/Changes:

  • $137 one-time charge per line for technician installations/moves

Global VoIP (for use outside of Western Washington):
For Global VoIP, the customer must purchase the phone equipment for deployment since it will be leaving UW Information Technology's service area.

  • $236.50 per 4610 VoIP Phone (one-time charge)
  • Dial tone monthly charges apply (see above)

Telecommuter VoIP (for use within Western Washington):
For Telecommuter VoIP, the customer may lease the phone equipment, but is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work:
     UW Information Technology Service Center
     Attn: Supervisor or Manager
     UW Tower C-3000 (4333 Brooklyn Ave. NE)
     Box 359540
     Seattle, WA 98195-9540

The Telecommuter VoIP customer may choose between the 4610 and 4620 VoIP phones. The 4610 is smaller and best suited for the typical office worker, while the 4620 is larger with a larger screen useful for call-center agents.

  • $4.42 per 4610 VoIP phone (monthly recurring charge)
  • $4.81 per 4620 VoIP phone (monthly recurring charge)
  • Dial tone monthly charges apply (see above)
Additional Information: 

Phones: http://uw.edu/itconnect/phones

VoIP: http://uw.edu/itconnect/phones/telecommuter_voip.html

A basic dial tone service technical description is attached below.  

Service Level Description: 

Telephone Service

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime

UW relies on our partner vendors for telephony service (Qwest, Verizon, and other small telephone company vendors). 

Voice Messaging
Voice messaging is activated within two (2) business days of the request, provided a UW budget number is given by the customer. Once the voice mailbox is set up, the customer will receive instructions and a password via email.

Global VoIP and Telecommuter VoIP
Global VoIP and Telecommuter VoIP phones rely on the customer's residential Internet Service Provider (Comcast, Qwest, Verizon, or other ISP) to provide Internet access back to the UW network.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2012-10-11
AttachmentSize
Basic dial tone services 10 14 2012.pdf116.17 KB
UW Medicine Health System Telephony Standards.pdf695.61 KB
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