UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

UPS to Support Campus Switches

Service Description: 

This service provides backup power support using Uninterruptable Power Supplies (UPS) to UW Information Technology maintained network switches that provide network connectivity to departmental equipment. This UPS service is intended to provide backup power to switches serving critical equipment adversely affected by power outages.

Service Options: 

The type and number of UPS installed will be determined by UW-IT. 

The customer will provide a list of the network ports needing protection. This will allow UW-IT to determine which UW-IT switches require UPS support and the type of UPS needed.

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medicine Neighborhood Clinics

How to Order: 

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)

Online Help Form: http://www.uw.edu/itconnect/help

Email: help@uw.edu

Phone: 206-221-5000

Business Hours: http://www.uw.edu/itconnect/gethelp

Availability: 

Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Costs are recovered for this service by recharging for the labor time and materials costs.

The current rate for labor is $82.76 per hour.  A typical UPS configuration and installation is 4 hours of labor.

Materials and parts are charged at cost. A typical UPS is $1200.00.

Repair and maintenance of the UPS equipment is also billed at time and materials rates.  The typical maintenance schedule for a UPS battery replacement is 3 years.

Additional Information: 

Facilities work may extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are processed.

Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.

The customer will:

  • Insure the equipment (if desired). University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased, or borrowed by University departments. You can find more information here: http://f2.washington.edu/treasury/riskmgmt/insure/EIS
     
Support Information: 

To report service outages, email netops@uw.eduor call 206-221-6000.

Contact for More Information: 

Email help@uw.eduor call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-06-17
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