UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

NOTICE: The catalog currently reflects FY 2012 rates. To see a summary of FY 2012 rates and a comparison to upcoming FY 2013 rates, see Technology Recharge Fee and Self-Sustaining Services (effective July 1, 2012).

UW Network Connectivity

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Submitted by tomnash on Wed, 2009-03-25 09:57
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Service Description: 

Basic network connectivity that offers various options per the customers' requirements.  Includes network engineering, network and security operations, and Internet connectivity.  

 
Basic Networking services include:
  • Wired connectivity to UW campus, Internet, and various research networks; 10/100/1000 Mbps where available. Basic rate limited to 2 ports per capita.
  • Wireless connectivity to UW campus, Internet, and various research networks; WiFi 802.11 b/g, and 802.11a where available
  • Static or DHCP address assignments within registered UW IP address space
  • DNS name reservations
  • Domain name registrations under washington.edu and uw.edu
  • UW campus-level Intrusion Protection/Prevention/Detection system
  • Local UW campus addresses (p172 addresses) with Network Address Translation (NAT) service in place for off-campus access
  • 24x7x365 monitoring of core and edge network equipment ("to the wall port"), including on-call engineering staff for off-hours emergencies
Service Options: 

Basic Network services described above.

Self-sustaining (enhanced) Network services may include:

  • Enhanced WiFi (e.g., encryption, 802.11n, VOIP)
  • Unplanned wiring, switch, and wireless upgrades or network expansion
  • Managed, subnet-level firewall
  • High-performance/reliability networks
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability.  Costs vary depending on the connection speed desired, actual type/model of equipment for your location, and the facilities available at the location.  See Price section below for rates.
  • With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets. See Price section below for rates.
  • External domain name registrations (not under washington.edu or uw.edu)
  • Custom engineered solutions
Eligibility: 

UW faculty, UW staff, UW students; UW students in residence halls. UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service 

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.
Availability: 

Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.  

The UW wifi network is only available in select locations.

Price: 

Basic services included in the Technology Recharge Fee.

  • For departments covered by the Technology Recharge Fee, there is no per port monthly charge. $146 per port installation charge.
  • For departments not covered by the Technology Recharge fee, there is a $12.00 per port monthly charge. $146 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

Self-Sustaining rates effective July 1, 2011 for FY2012.

  • $146 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
  • Managed subnet firewall
    • $2700.00 Installation and hardware 
    • $42.00 Monthly per firewall
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
  • VRRP approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Wake on LAN
    • Labor for setting up this service is billed in half-hour increments of $56.39 per half hour. Most installations do not exceed the first half hour of work. Future change requests from the customer (adding or removing servers or subnets) will be billed at the same rate. Work is performed by UW-IT during regular business hours unless off-hours work has been authorized and scheduled in advance.
  • Custom engineering consulting available at prevailing hourly rates.
 

 

 

 

Additional Information: 

p172 and NAT: http://uw.edu/itconnect/connecting/p172.html

Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.
Support Information: 
To report service outages, email netops@uw.edu or call 206-221-6000.
 
Facilities work may extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2011-12-20
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