UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Wired Network Services

Service Description: 

Rates for this service are for FY15

Service Description:

  • On Campus: Wired Network Services are delivered via an extensive physical network infrastructure deployed throughout the UW campus. Typically, departments access this service by plugging their network devices into an activated data wallport within their building.  Basic service includes full research and commercial Internet connectivity via data wallport connections at speeds of 10/100/1000Megabits per second. (1000Mbps is not available in some portions of campus.)  
  • Off Campus: UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. Contact the Real Estate Office directly by emailing uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. Other off-campus groups may contact UW-IT directly at help@uw.edu for provisioning solutions and costs.
  • Additional network services are available to supplement the Basic Services.
  • Customers must abide by UW Acceptable Use Policy.
  • For a description of Wireless Network Services and cellular networks see Wi-Fi Wireless Services.

 

Basic Services Components:

  • Wired Network Internet Service: Connections to UW-IT provisioned data wallports support wired network access to UW campus, Internet, and various research networks; 10/100/1000 Mbps data speed options are available to the wallport as building wiring permits. Basic rate includes up to 2 ports per capita. Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Centralized Redundant Router Connectivity: All campus network connections aggregate at central routing centers. Within these routing centers, network equipment supporting connections to campus buildings is dually connected to the campus network core routers providing routing redundancy via Virtual Router Redundancy Protocol (VRRP).
  • Address Assignments: Static or DHCP address assignments within UW-IT managed IPv4 address space are available - address allocations are based on demonstrated need.
  • IPV6 Addresses: IPv6 address allocations are available within UW-IT managed IPv6 address space. Addresses may be statically assigned or assigned via Stateless Address Autoconfiguration (“SLAAC”)
  • Domain Names:  Register domain names under washington.edu and uw.edu.
  • DNS:  Domain Name Service (“DNS”) name reservation for using UW domain names under washington.edu and uw.edu.
  • Security:  UW’s centralized Intrusion Prevention System (IPS) aids in protecting UW’s network accessible resources.
  • Local Network Addresses: Local UW campus network addresses used with Network Address Translation (NAT) for off-campus access allows full network functionality while efficiently managing scarce ipv4 addresses.
  • Monitoring: UW-IT’s Network Operation Center provides 24x7x365 monitoring of UW-IT owned network equipment; in addition to business hour support, on-call engineering staff are available for off-hours emergencies. 
  • Standard Infrastructure Equipment Refresh:  UW-IT regularly and systematically replaces and, as required, upgrades aging central network infrastructure with a goal of consistently providing reliable and effective services.

 

Service Options: 

Enhanced Service Options:

  • End-User/Department Driven Upgrades: For network infrastructure required beyond the basic service provided by UW-IT (e.g., additional dataports, expanded Wireless Network access, additional switches), UW-IT can design, quote, install, and operate these upgraded services while assuring consistency with UW-IT network standards.
  • Managed Firewall:  Use UW Managed Firewall (subnet level)  https://www.washington.edu/itconnect/connect/uw-networks/firewall/
  • External Domain Name: Acquire and use external domain name registrations that are not under washington.edu or uw.edu.
  • Wake on LAN: With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets.  
  • High-performance and reliability Network solutions: Engage UW-IT for solutions engineered using UW-IT supported operational models.
  • Custom Solutions: Engage UW-IT for solutions engineered to meet your needs.
  • Off-Campus Locations & UW Wired Network Connections: Obtain UW network service for off campus locations.  Connection options and costs are dependent on location. Advanced planning with the UW Real Estate Office and UW-IT is strongly recommended as some solutions may take several months to install. UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate Office will help fill out the online Request Form (see “How to Order” below) for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

 

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; Harborview Medical Center; UW Medicine, University of Washington Medical Center; UW Physicians Network; UW Medicine Neighborhood Clinics.  Some services must be ordered with a UW Budget number.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: 24x7, 7 days a week

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

For off-campus services, please complete this Request Form - log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password
Availability: 

UW’s Wired network services design strives to provide services 24 hours a day, 7 days a week except for planned maintenance, upgrades, and outages. The system has multiple levels of redundancy to minimize disruptions due to equipment problems.  

 

Price: 
Basic services included in the Technology Recharge Fee.
 
  • For departments/services covered by the Technology Recharge Fee, there is no per port monthly charge however there is a one-time $137 per port installation charge.
  • For departments/services not covered by the Technology Recharge fee, there is a $15.73 per port monthly charge and a one-time $137 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
Self-Sustaining rates effective July 1, 2014 for FY2015.
 
  • $137 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
  • Managed Firewall (subnet level) https://www.washington.edu/itconnect/connect/uw-networks/firewall/ 
    • $657.12 one-time installation fee
    • There is no monthly recurring fee for this service
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
    • VRRP between central routing centers: approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Subnet VPN (Virtual Private Network)
    • $299.48 Monthly per VPN
  • Wake on LAN.  Standard configuration is offered at no charge.  Customized solutions available at prevailing hourly rates.
  • Custom engineering consulting and designs available at prevailing hourly rates.
  • Communication Infrastructure
    • A site evaluation is required for estimates - costs and service delivery timing can vary widely depending on the location and services needed.
      • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
      • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
  • Off Campus Connectivity Solutions. Cost varies by location and solution.
 
Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Off campus service availability also depends on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored for interruptions and outage resolution 24x7.  
 
Ethernet Ports - installations, moves, adds or changes: 7-10 business days.
 
 
Support Information: 

To request service or report service outages/problems:  email: help@uw.edu or call 206-221-5000.

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-31
AttachmentSize
Private Address Routing Sept202013.pdf293.09 KB
RFC1918 Address Space Use Policy Sept202013.pdf264.59 KB
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