UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Data Backups and Archives

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Submitted by Anonymous on Tue, 2009-05-12 16:24
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Service Description: 
UW Information Technology provides centralized data backup, and archival and tape storage solutions. Support for data encryption is also available.
 
Included in the Technology Recharge Fee is centralized data backup management of centrally managed UW applications and systems. 
 
Not included in the Technology Recharge Fee is centralized data backup management of departmental or individual applications and systems.
Service Options: 

The Tivoli Storage Manager (TSM) service includes automated data backup, with two tape copies being stored in geographically diverse locations.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Data can be backed up from most areas on or around the main UW Seattle campus assuming the site's infrastructure meets, or can be upgraded to meet, the necessary infrastructure requirements of the service.

Price: 
Rates effective July 1, 2012 for FY2013.
 
Charges vary depending on the service option and specific customer and system requirements. Charges include:
  • Monthly charge for data stored on tape: $.002 per GB per day per copy, for a total of two copies
  • No minimum cost

 

Additional Information: 

Tivoli Storage Manager (TSM) is storage management software that automates data backup and restore functions.

For stand-alone, offsite tape storage using Iron Mountain, please contact the information technology buying group with UW Procurement Services: http://f2.washington.edu/fm/ps/.

For Frequently Asked Questions please see the attached FAQ document.

 

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.washington.edu/itconnect/help/
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-04-26
AttachmentSize
TSM FAQ.pdf21.02 KB
TSM Backup Customer Letter.pdf19.1 KB
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