UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Data Backups and Archives

Service Description: 

Rates for this service are for FY15

 
UW Information Technology provides a data backup service for network-connected workstations and servers.  It is appropriate for cases in which the user requires incremental backups of daily changes to protect against the loss or corruption of individual files.  It may also serve as one component in a data disaster recovery plan.  Other use cases are supported as described below in the Additional Information section of this page.

Among the features of the service:
 
  • Microsoft Windows, Apple OS X, Linux and UNIX clients are available
  • Customers install and configure client-side software
  • Customers configure directories to backup
  • Customers perform file restores at will
  • Backups performed daily
  • Daily email notification of any failures or other errors
  • Most recent version of all files stored indefinitely until file is deleted from the host drive
  • Up to 6 previous versions are retained for 45 days
  • Deleted files are preserved for 60 days
  • Two copies of all files are preserved, each in a separate data center, each in a different seismic zone
  • Encrypted backups are a user-defined option

 

Service Options: 

Up to 10TB of data and/or up to 10 million files may be backed up per customer.  Larger amounts are possible with an engineering discussion.

Data encryption is available as a user-defined option and its use is encouraged for customers with sensitive data.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Online request form:    https://netman.cac.washington.edu/webforms/tsm

A UW-IT representative will contact you to follow up with details.

Availability: 

The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Maintenance windows are scheduled from 12:00pm to 5:00pm on the 3rd Thursday of every month. Quarterly maintenance windows will last from 9:00 a.m. to 9:00 a.m. the following morning. The backup service may be unavailable during these windows.

Planned maintenance that may result in downtime will be announced 24 hours in advance.
 

Price: 
Rates effective July 1, 2014 for FY2015
 
$0.06/GB/month.

Billing for the Data Backup service is calculated using the average daily data quantity, per GB, stored on tape during the month. This includes the active (current) versions of all files included in backup, plus up to 6 inactive (previous) versions. The redundant offsite copy of your data is free of charge.

Your monthly billing amount is determined by recording your total GB stored once each day. On the 1st of the month, we average those values from the preceding month, and multiply the rate ($0.06) by that average.

 

Additional Information: 

Backup Service User Documentation is also available.

UW-IT’s Archive service [http://depts.washington.edu/uwtscat/archivestorage] is also available. Pairing the Backup Service with an Archive provides an opportunity to reduce costs on data protection.

Standard files and databases, including Exchange, are supported.
 

 

Service Level Description: 

UW-IT Backup Service support typically responds to problem reports in one to four hours during business hours; critical problem response can be escalated via help@uw.edu, (206) 221-5000. Planned maintenance windows are published (8 hours during business hours on the 3rd Thursday of every month) and planned downtime is announced 24 hours in advance.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.washington.edu/itconnect/help/
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu (include the service name "BACKUP" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2014-07-14
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