Decision Support Services
Access, Permissions and Connectivity
Data Support (SQL)
Data Definitions and Metadata
Reports/Business Intelligence Development
General Questions, Training and Communications
UW staff, UW academic units, UW administrative units
See Memo Of Understanding: http://www.washington.edu/uwit/im/ds/docs/MOU-DSS.pdf
Servers are monitored 24 hours a day, 7 days a week. Data loads are monitored daily and resolution of issues are managed during business hours.
Support questions should be sent to the UW Information Technology Service Center.
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Business Hours: http://uw.edu/itconnect/gethelp
Some support inquiries will require referral from the UW Information Technology Service Center to staff who are available only during UW business hours (8:00 a.m. - 5:00 p.m., Monday - Friday).