UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Nebula Managed Desktop Services

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Submitted by tomnash on Wed, 2009-03-25 09:57
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Service Description: 

The Nebula Managed Desktop Service is a system of networked personal computers, centrally managed and supported by UW Information Technology (UW-IT).  It offers services to both Windows and Mac OS X workstations.

Nebula Managed Desktop makes available such services as:

  • Network file services, including both shared and unshared directory space
  • Groups management for sharing files based on the UW Groups service
  • Backup and emergency restore of file services
  • Operating system updates including hot fixes, security patches and enhancements
  • Account services to provide directory permissions
  • Virus updates
  • Detailed workstation reporting

Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain.

Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

 

Service Options: 

Nebula Managed Desktop Service Options

Basic Windows Desktop
 

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • File service with UW Groups management
  • Standard software suite
  • Security (patching, anti-virus)
  • Power management

Basic Macintosh Desktop
 

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • AdmitMac drive mounting software (not required for OSX Lion)
  • File service
  • Power management

UW Exchange
UW Exchange is offered in conjunction with the Basic Windows Desktop or Basic Macintosh Desktop packages. It provides calendar and email functions integrated with popular Microsoft applications such as Word and Excel. With UW Exchange, you can also manage your contacts and tasks.

On-demand User Support
Includes advanced consulting services and on-site support to meet your specific needs.

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number.

How to Order: 

Email nebula@uw.edu or call 206-221-5000.

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 
Rates effective July 1, 2011 for FY2012.
Rates are charged per computer subscribed to the service.
 
Type of Service Cost Per
Basic Windows Desktop $41.20 Month
Basic Macintosh Desktop $41.20 Month
UW Exchange $8 Month
On-demand
User Support		 $113.80 Hour

 

Additional Information: 

See http://uw.edu/itconnect/wares/nebula/services.html

Service Level Description: 

Nebula Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: nebula@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email nebula@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2012-02-17
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