UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Nebula Managed Desktop Services

Service Description: 

Rates for this service are for FY15

 
The Nebula Managed Desktop Service is a system of networked computers centrally managed and supported by UW Information Technology (UW-IT).  It offers services to both Windows and Mac OS X computers.
 
Nebula Managed Desktop makes available such services as:
  • Network file services, including both shared and unshared directory space 
  • Groups management for sharing files based on the UW Groups service 
  • Backup and self-service restores of file services 
  • Operating system updates including hot fixes, security patches and enhancements 
  • Centralized software deployment to the desktop 
  • Hard drive re-imaging that lays down standard Nebula-supported software 
  • Virtual Private Network (VPN) provides secure connection to restricted campus services 
  • Training room for Nebula and client use  
 
Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain. 
 
Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.
  • Operating system updates including hot fixes, security patches and enhancements 
  • Centralized software deployment to the desktop 
  • Hard drive re-imaging that lays down standard Nebula-supported software 
  • Virtual Private Network (VPN) provides secure connection to restricted campus services 
  • Training room for Nebula and client use  
Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain. 
 
Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

 

Service Options: 

Nebula Managed Desktop Service Options

 
Windows
  • Basic account management 
  • Basic helpdesk support 
  • File service with UW Groups management 
  • Standard software suite: MS Office; Adobe Reader; anti-virus software  
  • Security (patching, anti-virus) 
  • Power management 
 
Macintosh
  • Basic account management 
  • Basic helpdesk support 
  • AdmitMac drive mounting software (not required for OSX Lion or newer) 
  • File service 
  • Power management 
 
UW Exchange can be supported on the Basic Windows Desktop or Basic Macintosh Desktop. 
 
Consulting Services
Includes advanced consulting services and on-site support to meet your specific needs. Available separately from the desktop management service.

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number.

How to Order: 

Email nebula@uw.edu or call 206-221-5000.

Availability: 
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Price: 
 
Type of Service Cost Per
Basic Desktop $36.50 Computer per Month
Consulting Services $109.00 Hour

 

Service Level Description: 
Nebula Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible. 
Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: nebula@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email nebula@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-08-13
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