UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Standard Managed Servers

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Submitted by tomnash on Wed, 2009-03-25 09:57
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Service Description: 
UW-IT currently manages over 1000 servers for various owners and functions.  Our Standard Managed Server service is designed for UW departments, leveraging UW-IT's expertise to match your needs with our current and most common choices for hardware, software, and system management. 

Standard Managed Server offers a simple, efficient solution when you need servers deployed and managed. The service includes a 1 hour consultation to gather requirements and provide a cost estimate.  Upon approval UW-IT will purchase, configure, install and manage your server in a physically secure, environmentally controlled data center facility.

For more complex or customized computing needs beyond the scope of UW-IT's Standard Managed Server service, our Consulting service may be able to help develop a custom solution.

 

Service Options: 
The list below contains common technology options that can be deployed as part of this service.  Please ask if there are other items of interest.
  • Server environment:
    • Virtual systems are our preferred solution, but physical systems also available
    • Located on-premise (UW-IT Data Center), in the cloud (Linode)
    • If a physical is required, Dell is the preferred manufacturer.  Systems are typically ordered with a 5 year warranty.
    • Server support options:
      • Nightly backups
      • Off-site backups and vaulting
      • High availability clusters
      • System monitoring
      • 24x7, business hours on-call system support
      • Security - confidential, restricted, or public data
  • Operating Systems:
    • RHEL6 64bit, Windows 2008 R2, Windows 2012
    • Level of support: none, patches only, scheduled maintenance
  • Application Software:
    • Account management: Local, UW NetID
    • Authentication: UWWI, Pubcookie, Shibboleth, Kerberos
    • Web servers:
      • IIS
      • Apache
    • Databases:
      • Microsoft SQL Server
      • MySQL
      • Oracle
      • PostgreSQL
    • Applications and Languages:
      • PHP
      • Tomcat
      • Samba
      • Request Tracker (RT)
      • Java
      • Python/Django
      • Ruby/Rails
      • Git
      • Mercurial
      • Subversion
    • Level of support: UW-IT manages, customer manages

 

Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW affiliated organizations; Need an approved UW budget number

How to Order: 
Service details are contained in this catalog entry. To request a consultation, please submit this Request Form. You will be asked for details regarding your server needs, budget number, etc.
 
If you are prompted to log into the Request Form, enter <"NETID\"> followed by your UW NetID user name in the user name field e.g., <"NETID\jdoe">, followed by your UW NetID password in the password field.  Tip: Be sure to use the backslash "\" instead of the forward slash "/”. 


For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

 

Availability: 
The availability model for each server can be tailored based on needs and costs.  Many server and application configurations requiring high availability can be supported. Lower availability can also be provided at a lower cost.

 

Price: 
Rates for this service are variable and will be provided as part of the initial consultation phase. Rates include 3 components:
  • direct costs to vendors (server hardware, licensed software, certificates, etc.)
  • hourly costs to manage (hours for system design, system administration, application administration, etc.)
  • costs to use other UW-IT services ( data center, backups, virtual servers, etc.)

Rates are adjusted on an annual basis.

Below are some examples of pricing for Managed Servers in quantity 1.   Actual hours and charges can vary.  A Managed Server is typically provisioned in "units" or "slices" of virtual servers, called "High Availability Virtual Machines" (HA-VM).  Total Cost of Ownership (TCO) for Windows/VMWare solution is higher than a Linux/XenServer solution due to licensing costs and the cost of using enterprise storage and SAN infrastructure for shared storage.

  • Windows HA-VM "Slice" = 1 vCPU, 2GB RAM, 50GB disk - $110 per month
  • Unix HA-VM "Slice" - 1 vCPU, 2GB RAM, 50GB disk = $22 per month
  • Engineering time = $128.97/hour
  • Database admin time = $143.57

 

Windows Web Server:  IIS

One time setup charges 10 hrs:  design, build, and configure system ($1,289.70)
Monthly recurring charges: 1 HA VM Slice ($110.00)
  2 hrs system admin ($257.94)

Windows Database Server:  MS SQL Server

One time setup charges: 10 hrs:  build and configure system ($1,289.70)
  8 hrs:  database admin ($1,148.56)
Monthly recurring charges: 2 HA VM Slices ($220.00)
  2 hrs:  system admin ($257.94)
  8 hrs:  database admin ($1,148.56)

Unix Web Server:  Apache

One time setup charges: 8 hrs:  build and configure system ($1,031.76)
Monthly recurring charges: 1 HA VM Slice ($22.00)
  0.5 hrs:  system admin ($64.49)


Unix Database Server;  RedHat running MySQL

One time setup charges: 8 hrs:  build and configure system ($1,031.76)
  4 hrs:  database installation ($574.28)
Monthly recurring charges: 2 HA VM Slices ($44.00)
  1.5 hrs:  system admin & database system maintenance ($192.89)

 

Additional Information: 

For any additional information, including Frequently Asked Questions, please view our web site.
 

Service Level Description: 
Specific service level items are negotiable and limited by the support hours being billed. 
 
For a typical Standard Managed Server UW-IT will:
  • Provide server specification and setup services
  • Provide setup and installation of approved software (for approved software list, see Service Options)
  • Provide OS license
  • Provide systems administrative functions including:
    • Providing ongoing operating system updates, patches and security hot fixes
    • Monitoring server performance and health
    • Providing hardware maintenance and repair (or arranging for vendor replacement), providing servers are under warranty
    • Bill service charges to a UW budget number
    • If physical hardware is required, UW-IT will additionally:
      • Arrange for the purchase and installation of all hardware
      • Tag server hardware with a generic asset tag and send all relevant paperwork to the customer
      • Provide necessary infrastructure, including:
        • Secured, climate controlled, data-center location
        • Server rack space
        • Electrical circuits
        • Network connectivity
The customer will:
  • Verify that this service meets all of the business continuity, security, and data management requirements that apply to the planned use of the service.  Please contact us if you require additional information about the service's design, operation, or management in order to help verify that this service will meet your needs.
  • Install, support and upgrade custom application software
  • Resolve any application problems for custom applications
  • Provide any application-level monitoring for custom applications
  • Provide UW-IT with permanent system root/ admin privileges
  • Perform server reboots and shutdowns only with prior UW-IT approval
  • If the optional data backup service is not selected, then the Customer is responsible for data backups
  • If a physical server is provided, the customer may wish to insure the equipment.  University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management.  This program provides optional, low cost coverage for equipment owned, leased or borrowed by University departments.  You can find more information here:  http://f2.washington.edu/treasury/riskmgmt/insure/EIS

 

Support Information: 

To report an issue with an existing Standard Managed server, please provide the server name and utilize one of the following methods for contacting the Service Center: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Note: When calling the Service Center outside of regular business hours, a voicemail can be left or, where applicable, it is possible to follow phone prompts to be connected to after-hours support.

 

Contact for More Information: 

Email help@uw.edu (include "Managed Server" in the subject line) or call 206-221-5000.
 

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Last Review Date: 
Thu, 2013-04-04
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