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UW Technology Service Catalog
Services offered by UW Technology to the University of Washington community
Computer Repair
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Submitted by tomnash on Wed, 2009-03-25 08:57
Service Description:
UW Technology provides troubleshooting and repair of desktop computer hardware and software, printers, and associated peripherals.
How to Order:
Computer Maintenance Group
Email: cmg@u.washington.edu
Phone: 206-543-7865
Computer Vet
Email: help@u.washington.edu
Phone: 206-221-5000
Eligibility:
UW faculty, UW staff, UW students
Service Options:
There are two types of repair services available.
For departments: One is a fee-based service for departments with a UW budget number, provided by the Computer Maintenance Group. The Computer Maintenance Group provides and facilitates repairs of desktop computers, printers, and associated peripherals. Services include:
- Hardware repairs for PC and Macintosh systems, and printers
- Software operating system and application installation and troubleshooting
- System migration and data transfer
- Data recovery (very limited in house abilities); can facilitate for client with external recovery specialist.
- Spare parts and upgrades
For students, faculty, and staff: The second is a free drop-in service for faculty, staff, and students, known as Computer Vet. The Computer Vet is a free help-desk service offered to UW students, faculty and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal and infected computers blocked from UW network access. The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers. For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.
Availability:
Computer Maintenance Group
Services are available to UW departments at the UW Seattle campus and nearby facilities. Special coverage at UW Tacoma and UW Bothell campuses are possible on a case-by-case basis. Services are not available to UW faculty, staff, and students for personally owned equipment unless the repair will be covered by a UW budget or it is covered under warranty by one of the vendors Computer Maintenance Group offers warranty service for (Apple).
Computer Vet
Services are available at Catalyst Computing Commons locations in Odegaard Undergraduate Library and Mary Gates Hall. The computer must be able to boot into Windows.
Price:
Computer Maintenance Group
Current time and materials labor rate is $79 per hour. There is a markup for parts costing up to $250. (No markup for parts in excess of $250.)
Computer Vet
No charge
Additional Information:
Computer Maintenance Group
http://www.washington.edu/itconnect/wares/fixing.html
http://www.washington.edu/computing/computervet/
Service Level Description:
Computer Maintenance Group (CMG)
CMG responds to general requests within one (1) business day. Expedited response may be possible upon request at additional cost.
Computer Vet
Services are provided on an as-available basis.
Support Information:
Computer Maintenance Group
Business Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday
Computer Vet Service is available on a walk-up basis in the Catalyst Commons in two locations:
- Mary Gates Hall room 131, 8:00 a.m. - 6:00 p.m., Monday - Friday
- Odegaard Undergraduate Library during library hours (see: http://lib.washington.edu/about/hours/ougl.html )
Contact for More Information:
Email help@u.washington.edu or call 206-221-5000.