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UW Technology Service Catalog
Services offered by UW Technology to the University of Washington community
UW Emergency Notification
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Submitted by tomnash on Wed, 2009-03-25 08:57
Service Description:
During emergencies, effective communication requires using a variety of methods and tools to "get the word out." The UW Emergency Notification system includes:
UW Alert: A self-subscribing program where faculty, staff, and students can sign up to be alerted to emergencies on campus
UW Mass Notification: A system that departments or groups can use to quickly notify their teams
UW Outdoor Alert: An outdoor public address system
How to Order:
UW Alert:
https://www.washington.edu/alert/signup/index.php
UW Mass Notification and UW Outdoor Alert:
Email: help@uw.edu
Phone: 206-221-5000
Eligibility:
Varies by service option
Service Options:
UW Alert
(Eligibility: UW faculty, staff, and students)
UW Alert was developed to disseminate official information during emergencies or crisis situations that may disrupt the normal operation of the UW or threaten the health or safety of members of the UW community.
UW Alert is offered on a voluntary, self-subscription basis for current UW faculty, staff, and students at UW Bothell, UW Seattle, UW Tacoma, and UW Medicine.
UW Alert delivers messages to subscribers on a "best effort" basis to email and to Short Message Service (SMS) text-capable wireless devices, such as many cellular telephones.
UW Mass Notification
(Eligibility: UW academic and administrative units)
UW Mass Notification enables UW departments and groups to deliver time sensitive alerts and messages to their teams via telephones, cell phones, Short Message Service (SMS) text messages, email, pager, and fax.
UW Outdoor Alert
(Eligibility: UW faculty, staff, and students)
UW Outdoor Alert is a public broadcast system for communicating quickly and effectively in the event of a disaster or emergency. The broadcast towers also include emergency phones with direct two-way communication with the UW Police Department.
Availability:
Hours available: 24 hours a day, 7 days a week
Exception:
UW Alert and UW Mass Notification:
There is a scheduled weekly maintenance window every Friday, 9:00 p.m. to 12:00 a.m., when service may not be available.
Price:
UW Alert and UW Outdoor Alert
No charge
UW Mass Notification
Pricing for this service is still in the planning stages. Please contact help@uw.edu for more information.
Additional Information:
UW Alert:
http://www.uwalert.org
Service Level Description:
Technology Business Continuity (TBC) provides support 24 hours a day, 7 days a week (24/7) for activating alerts and troubleshooting/resolving problems.
For more routine requests and issues, TBC will acknowledge them within one (1) working day and address them during business hours, Monday - Friday, 8:00 a.m. - 5:00 p.m.
Support Information:
All aspects of this service are supported by Technology Business Continuity (TBC). TBC coordinates with outside service providers on service-related issues as needed.
UW Technology Services
Technology Business Continuity
Email: tech-tbc@uw.edu
Phone: 206-897-3727
Contact for More Information:
Email help@uw.edu or call 206-221-5000.