UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Tools for UW Emergency Responders

Service Description: 

In the event of a disaster or other large-scale event, Priority Communications can be used by UW staff to help in response and recovery activities.  These include:

Priority Communications: Enhanced access to telephone service using the federal Government Emergency Telecommunications Service (GETS) and/or Wireless Priority Service (WPS) programs


Service Options: 

Priority Communications
Government Emergency Telecommunications Service (GETS) provides personnel a high probability of completion for their phone calls (i.e., land line) when normal calling methods are unsuccessful. It is designed for periods of severe network congestion or disruption. Users receive a GETS calling card to access the service. This card provides access phone numbers, Personal Identification Numbers (PIN), and simple dialing instructions.  

Wireless Priority Service (WPS) is a method of improving connection capabilities for a limited number of authorized cell phone users. In the event of congestion in the wireless network, an emergency call using WPS will wait in queue for the next available channel.  

UW Information Technology serves as the UW point of contact for these programs, and will order and help implement them for UW units.



UW academic units, UW administrative units

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000


Hours available: 24 hours a day, 7 days a week


This service, if desired, is paid for by the customer:

Priority Communications

  • Government Emergency Telecommunications Service (GETS): The federal government charges for usage when you make calls using a GETS card. For pricing details, see http://gets.ncs.gov/cost.html.
  • Wireless Priority Service (WPS): WPS features are an add-on cost to a basic cell phone subscription. Each carrier may set its WPS fees up to a cap set by the federal government. For pricing details, see http://wps.ncs.gov/cost.html.


Additional Information: 

Priority Communications
For Government Emergency Telecommunications Service (GETS):

For Wireless Priority Service (WPS):

Service Level Description: 

These products and services are designed to be available 24 hours a day, 7 days a week.

UW Information Technology will acknowledge service requests within two (2) business days.

Support Information: 

Email help@uw.edu or call 206-221-5000.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Last Review Date: 
Tue, 2013-03-19
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