UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

NOTICE: The catalog currently reflects FY 2012 rates. To see a summary of FY 2012 rates and a comparison to FY 2011 rates see FY 2012 Self-Sustaining Service Rates (effective July 1, 2011).

Mobile Technology

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Submitted by tomnash on Wed, 2009-03-25 08:57
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Service Description: 

UW Information Technology provides support for all models of smartphones.

Service Options: 
Smartphones supported include:
  • Android Devices
  • BlackBerry Devices
  • iPhone Devices
  • Windows Mobile Devices
  • Palm Devices
Effective July 1, 2010, UW Information Technology no longer provides centralized cellular phone billing and equipment ordering services.
Eligibility: 

UW faculty, UW staff, UW Medical Center

How to Order: 
 
Smartphones:
http://uw.edu/itconnect/phones/smartphones.html
Availability: 
Smartphone service is based on specific vendor coverage. Customers should review the vendor coverage before ordering service and equipment.
Price: 

Rates effective July 1, 2011 for FY2012.

 
Rates vary according to plan selected and whether you are in or out of the service provider area. Vendor charges are passed through to the customer based on plan offerings. UW Information Technology rates are as follows:
 
  • Smartphone Setup: $116 one-time charge per phone
  • Basic Smartphone Support (iPhone, WinMobile, etc.): $22 monthly charge
  • BlackBerry Support - Exchange: $33 monthly charge
  • BlackBerry Support - NotifyLink: $64 monthly charge
Additional Information: 

http://uw.edu/itconnect/phones/smartphones.html

 
Effective July 1, 2010, UW Information Technology no longer provides centralized cellular phone billing and equipment ordering services.
Service Level Description: 

There is a 7-day lead time after receipt of UW budget number.

 
Smartphone cellular service is available 24 hours a day, 7 days a week in the provider service area. Roaming charges apply outside the provider area. Support is available 8:00 a.m. - 5:00 p.m., Monday - Friday.
Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2011-07-05
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