UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Virtual Email Domain

Service Description: 

The Virtual Email Domain Service is offered by UW Information Technology to UW units that need to have their own email domain without having to operate their own email systems. The service allows a mapping of email addresses such that email to <user>@domain and <list>@domain will be routed onwards.

UW Information Technology maintains the servers that route the mail, but the unit must provide the technical expertise to maintain email routing configuration files.

Obtaining (registering and maintaining) the domain name is the unit's responsibility. (Contact help@uw.edu for information and assistance in registering a washington.edu domain.)

Service Options: 

None at this time


UW academic units, UW administrative units, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

After service initiation and setup, redundant servers (deployed in separate data centers) provide 24 hours a day, 7 days a week domain aliases and forwarding services. Access for unit staff to maintain their configuration files is also available 24 hours a day, 7 days a week.

Rates effective July 1, 2014 for FY2015.

  • One-time setup fee: $116.40
  • Monthly service charge: $25
Additional Information: 

Email forwarding is provided for individuals and distribution lists. Forwarding destinations need not be to UW, and addresses need not match UW NetIDs. Spam and virus protection is not included.

Service Level Description: 

Virtual Email Domain service is an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week for disruptions, and on-call staff are available for outage resolution. UW Information Technology system administrators will manage and resolve any email reliability problems arising from third party greylisting, blacklisting, other anti-spam measures, or relay operations.

Standard Internet email protocols are supported. Total message size limits are 60 million bytes maximum.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: washington.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: washington.edu/itconnect/help

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Last Review Date: 
Sat, 2015-05-02
Your rating: None