UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Computer & Printer Troubleshooting, Repair & Moves

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Submitted by sues on Fri, 2012-06-29 14:01
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Service Description: 

UW Information Technology provides troubleshooting, repair and moves of desktop computer hardware and software, printers and associated peripherals.

Service Options: 

There are two types of repair services available.

For departments: One is a fee-based service for departments with a UW budget number, provided by the 

The Computer Maintenance Group provides and facilitates repairs of desktop computers, printers, and associated peripherals. Services include:

  • Hardware repairs for PC and Macintosh systems, and printers
  • Software operating system and application installation and troubleshooting
  • System migration and data transfer
  • Data recovery (very limited in-house abilities); can facilitate for client with external recovery specialist
  • Spare parts and upgrades
  • Computer & printer relocation and setup

For students, faculty, and staff: The second is a free drop-in service for faculty, staff, and students, known as Computer Vet.

The Computer Vet is a free help-desk service offered to UW students, faculty, and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal, and infected computers blocked from UW network access.

The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers.

For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center

How to Order: 

Computer Maintenance Group

Contact:  http://uw.edu/itconnect/cmg
Phone: 206-543-7865

Computer Vet
Email: lsthelp@uw.edu
Phone: 206-897-1999

 

Availability: 
Computer Maintenance Group
Services are available to UW departments at the UW Seattle campus and nearby facilities, as well as at Harborview, UW Tacoma and UW Bothell. 
 
Services are not available to UW faculty, staff, and students for personally owned equipment unless the repair will be covered by a UW budget or it is covered under warranty by one of the vendors Computer Maintenance Group (CMG) offers warranty service for. CMG is a warranty service provider for Apple computers and HP PC’s and HP Printers.
 
Computer Vet
Services are available at the Technology Help Desk in Odegaard Undergraduate Library. The computer must be able to boot into Windows or OS X.

 

Price: 
Rate effective July 1, 2012 for FY2013.
 
Computer Maintenance Group
Current time and materials labor rate is $135 per hour. Parts are charged at cost.
 
Computer Vet
No charge

 

Additional Information: 

 

Service Level Description: 
Computer Maintenance Group (CMG)
CMG responds to general requests within one (1) business day. Expedited response may be possible upon request at additional cost.
 
Computer Vet
Services are provided on an as-available basis.

 

Support Information: 
Computer Maintenance Group
Business Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday
 
Computer Vet
Service is only available in-person at the Technology Help Desk in Odegaard Undergraduate Library during library hours (see http://lib.washington.edu/about/hours/ougl.html)

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2012-02-17
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