UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Computer & Printer Troubleshooting, Repair & Moves

Service Description: 

Computer Maintenance and Support Service Ending June 30, 2014

UW-IT is retiring the Computer Maintenance and Support service (provided by the Computer Maintenance Group, CMG) on June 30, 2014. Here are the key dates:
  • June 12, 2014: CMG will stop accepting new service requests.
  • June 12 – June 30, 2014: UW-IT staff will focus on completing requests and decommissioning this service, and will respond to any questions you submit before June 12.
  • July 3, 2014: You will receive your final bill from UW-IT for CMG service.

Future Hardware and Software Support Options

Hardware Repairs

Please contact the vendor from whom you purchased your hardware.

Local Computer and Printer Repair Shops

Over the years UW-IT has worked successfully with the following local vendors:

  • Xerox Printers: Integrity Business Systems; PO Box 205, Hobart, WA 98025; 888-840-0844
  • HP Printer repair: CPR Computer and Printer Repair; 919 124th Ave NE, Bellevue, WA 98005; www.cprnw.com/hewlettpackard.htm; 1-800-955-4075
  • Computer Repair: Up Time Technology; 2408 N 45th Street, Seattle, WA 98103; www.uptimetech.com; 206-547-1817

UW Managed Print Services

In addition, UW Managed Print Services is available for a monthly fee, and includes equipment (a multi-functional devices that can copy, print, scan and fax), supplies (except paper) and service from Ricoh. See http://f2.washington.edu/mps/.

Why This Service Is Being Retired

The decision to retire the Computer Maintenance and Support service was reached through a partnership with and recommendation by the IT Service Management Board, one of three University-wide information technology (IT) governance boards that provide advice on IT strategy, services and priorities. This change is in keeping with UW-IT’s mission to provide technology services in line with the University’s priorities. 

Please send email to help@uw.edu if you have any other questions. 

Service Options: 
For students, faculty, and staff: Free drop-in service for faculty, staff, and students, known as Computer Vet.
 
The Computer Vet is a free help-desk service offered to UW students, faculty, and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal, and infected computers blocked from UW network access.
 
The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers.
For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians

How to Order: 
Computer Vet
Email: lsthelp@uw.edu
Phone: 206-897-1999

        
Availability: 
Computer Vet
Services are available at the Technology Help Desk in Odegaard Undergraduate Library. The computer must be able to boot into Windows or OS X.
Price: 
Computer Vet
No charge

 

Additional Information: 
Service Level Description: 
Computer Vet
Services are provided on an as-available basis.

 

Support Information: 
Computer Vet
Service is only available in-person at the Technology Help Desk in Odegaard Undergraduate Library during library hours (see http://lib.washington.edu/about/hours/ougl.html)

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-06-17
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