UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Shared File Service

Service Description: 

Rates for this service are for FY15

 
Shared File Service (SFS) provides UW-managed campus file storage that is available to Faculty and Staff.  It provides low cost shareable storage, suitable for smaller storage needs, with the following features: 
  • CIFS/SMB access from UW campus subnets.  (Can also be accessed via the VPN Service, which provides remote systems with a UW campus IP address. 
  • SFTP access from any internet location. 
  • User self-service file restores via “snapshots” 
  • Disaster recovery backups in two geographically separate regions (Seattle and Spokane).  Per-file restores from tape are not available. 
  • Easy allocations of additional space as demand requires.  Pricing is the same as for U Drive enlargement 
  • Access controlled via UW NetIDs and UW Groups 
 

Permissions
Permissions are limited to Read/Write for a single group per folder, full granular ACLs are not supported currently.

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number

How to Order: 
Email help@uw.edu or call 206-221-5000.
Availability: 
The Shared File Service is intended to be available at any time; brief outages may occur for maintenance or server problems.
Price: 
  • Shared File Storage is sold in 'chunks' of 105GB at $0.35/GB or $36.50/chunk/month, with a 1-chunk minimum.  
  • Charges for each "chunk" will appear on your Technology Services & Equipment bill as a "Nebula Managed Desktop", equal to the number of storage "chunks" requested. 
  • File space usage will be monitored twice a year and you will be notified of billing adjustments if your usage significantly exceeds the budgeted amount. 
 
Additional Information: 
This service is considered FERPA compliant by the UW Registrar's office (due to the process used for data release), but has had no other formal third party data security or privacy compliance audits.

Intended to provide low-cost storage for small storage needs. For large scale file services, please consider a separate managed server (fully managed or hosted) or lolo collaboration solution.

Instructions for set-up and management are available on our public wiki site.  Assistance with these duties is provided via consulting services; email help@uw.edu and reference "SFS" in the subject line.  
Service Level Description: 

UW-IT responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: help@uw.edu 
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html 
Contact for More Information: 
Email help@uw.edu or call 206-221-5000
Maintenance
Last Review Date: 
Mon, 2014-08-11
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