UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Developer Tools

MediaAMP

0
Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

Enterprise Web Services and Events

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Your rating: None
Brief Service Description: 
Web services and event messages for enterprise level business data
Service Description: 
Enterprise Web Services are a set of consistent, secure, REST Web services that enable UW developers to integrate applications and Web pages with essential UW business systems. Event messages are published for significant changes in business data and may be subscribed to by client applications. 

 

Service Options: 
Enterprise Web Services are fully documented in the UW Web Services Registry (http://webservices.uw.edu). They include:
  • Student Web Service (SWS)
  • HR/Payroll Web Service (HRPWS)
  • Financial Web Service (FWS)
  • Person Web Service (PWS)
  • Space Web Service
  • ID Card Web Service
Enterprise Events will eventually be documented in an Event Registry. They include:
  • Course Enrollment/Registration Event
  • Course Available Event
  • Section Add/Drop Event

 

Eligibility: 

public Web Service resources (e.g. course) are available to any application or Web page including non-UW entities. Other Web services and events are available only to applications which have been granted explicit access by UW Data Custodians.

How to Order: 

Available Web services and documentation on how to obtain access to them are listed in the UW Web Services Registry at: http://webservices.washington.edu

 

Until an Event Registry becomes available, contact ci-ais@uw.edu to request subscription to or information about one of the automated business events.

Availability: 

Most Web services and events are available 24 hours a day, 7 days a week.

Price: 

No charge.

Additional Information: 

The On The ROA blog discusses UW Web Services: http://blogs.uw.edu/ontheroa/

Service Level Description: 

See individual supporting Web service and event  documentation to receive specific details on Service Level.

Support Information: 
Contact for More Information: 
Maintenance
Last Review Date: 
Wed, 2013-07-10
Keywords: 
<p>Web Service Event</p>
Notes: 
<p><span id="part1">2/10/12: Changed service manager to Gary Prohaska; added HR/Payroll in Service Description; modified Internal Teams; added Editor; no other changes</span></p> <p><span>6/27/13 - Title change, service manager to Rubert Berk</span></p>

MyUW

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Your rating: None
Brief Service Description: 
Your personal portal to UW Web services
Service Description: 
MyUW is the enterprise portal for accessing commonly-used University of Washington resources and services via the Web.
 
MyUW provides relevant and personalized content for users that supports their goals at the UW based on their relationship to the university.
 
MyUW is accessible via Web browser. Additionally, a mobile-optimized version of MyUW is available for students and provides them personalized, on-the-go information, relevant to their studies, including course schedules, instructor information, class locations, required texts and more.
 
Users can also customize the full-site version of the MyUW enterprise portal by including or excluding the content listed, adding their own favorite links in a custom content box on any MyUW page, and using drag and drop to move the content boxes to different locations on the page.
 
In addition, campus units can develop content for publication on the full-site version of MyUW. See information under "How to Order" about publishing content on MyUW.
Service Options: 

MyUW Class is a service found under the Teaching tab in MyUW. This service provides class lists for instructors. 

Eligibility: 

Anyone with a UW NetID

How to Order: 
Web: http://myuw.washington.edu
Email: help@uw.edu
Phone: 206-221-5000

To arrange for publication of your campus unit's content on MyUW, please send an email to
Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service and servers are monitored for interruptions.

Planned maintenance for a system upgrade is generally one to two times per year from 8:00 a.m. - 10:00 a.m. on a weekend.

For unplanned outages, the system is restored as soon as possible.

 

Support Information: 
UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2013-06-12
Keywords: 
<p>&nbsp;Web portal, ESS</p>
Notes: 
<p>add this service to the new Teaching and Learning category ~MM 11/9/12</p>

Linux Shell Environment

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Your rating: None
Brief Service Description: 
Accounts on clustered Linux servers with a standard suite of applications
Service Description: 

UW Information Technology provides UW faculty, staff, and students access to standard applications and tools to meet various computing needs.  Customers can create accounts that give them access to clustered Linux servers that support various functions including:

  • Email
  • Programming and scripting
  • Interactive gateway to campus resources
  • User installed software

Related services are available in Web Publishing for Faculty, Staff, Students, Departments, and Courses

 

Service Options: 

See Service Level Description for quota information.

Eligibility: 

UW faculty, UW staff, UW students

Availability: 

Linux shell services are available from any Internet connection.  Services are set up with a clustered server environment  so small system failures will not cause a service outage.   System is not designed for quick recovery from a major disaster.   Occasional downtime is scheduled for periodic upgrade of servers.

Price: 

This service is included in the Technology Recharge Fee for faculty and staff and funded by the Student Technology Fee for students.

A basic storage level of 1 GB is provided for faculty, staff, and shared accounts. Students are provided 300 MB of storage.

Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.

Additional Information: 

Introductory user information is provided at:
http://www.uw.edu/computing/unix/

Mailing Lists for this service

 

Service Level Description: 

Linux shell environment services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters.  UW Information Technology responds to queries within 2 business days.  Support is limited to ensuring centrally installed functions and software are operating. Data storage default for faculty, staff, and shared accounts is 1 GB. Additional space is available; see Price above.  Data storage for students is fixed at 300 MB.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-06-28
Keywords: 
<p>unix, uniform access, shell account, homer, dante, ovid, vergil</p>
Notes: 
<p>Made update to additional information re mailman lists 3/14/13</p>

MySQL Database Services

0
Your rating: None
Brief Service Description: 
Centrally installed MySQL database services
Service Description: 
UW Information Technology provides base level support for MySQL on centrally supported Linux systems.
Service Options: 
None at this time
Eligibility: 

UW faculty, UW staff, UW students, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 
Centrally supported Linux systems are typically available 24 hours a day, 7 days a week, except during scheduled maintenance windows.
Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 
Customer is responsible for all database administration. Customer support requests will be acknowledged within 2 business days. 
Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html
Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2013-06-11
Keywords: 
<div> database, DB, SQL,&nbsp;MySQL, ovid, vergil</div>
Notes: 
<div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> MySQL databases are on ovid and vergil.</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> &nbsp;</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> Link to Phase 1 Database Service Descriptions (for historical context only): <a href="https://wiki.cac.washington.edu/display/Svccat/Open+Source+Databases"><u><font color="#0000ff">https://wiki.cac.washington.edu/display/Svccat/Open+Source+Databases</font></u></a></div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> &nbsp;</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> &nbsp;</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> 6/11/13:&nbsp; No changes for FY14, but updated review date.</div> </div> <p>&nbsp;</p>

Version Control

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Your rating: None
Brief Service Description: 
Subversion, an open source version control system for software developers
Service Description: 

Rates for this service are for FY15

Version control for software developers. UW Information Technology uses Subversion (SVN), an open-source version control system with a wide variety of free clients (including Unix, Mac, and Windows). Subversion manages files and directories over time and can access its repository across networks. This allows it to be used by people on different computers. Backup of files and directories is included.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000     

Availability: 

Available 24 hours a day, 7 days a week except for planned maintenance. Service is available from any UW location.

Price: 

Rate effective July 1, 2014 for FY2015.

One-time setup fee: $262.66
Monthly recurring charge: $65.00

Service Level Description: 

Customer requests will be acknowledged within 2 business days.

Support Information: 

Support is available 8:00 a.m. – 5:00 p.m., Monday – Friday.
Requests for support should be sent to the UW Information Technology Service Center; this also includes support for new and changed requests.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu  
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>subversion, source version control, SVN, version control</p>
Cost: 
<p>Rates are based on FY2011 DS hourly rates ofn $131.33 per hour.</p>
Notes: 
<p>https://www.washington.edu/cactools/services/view.php?id=29</p> <p>6/11/13:&nbsp; Updated reviewed date; no rate change for FY2014 so I published this version.</p> <p>07/16/14: Updated FY15 rates and service manager -MM</p>

IMAP - UW Software Toolkit

0
Your rating: None
Brief Service Description: 
Software distributed by the UW under an open-source license
Service Description: 

IMAP (Internet Message Access Protocol) is a method of accessing electronic messages kept on a mail server. The IMAP - UW Software Toolkit is a set of software written at and distributed under an open-source license by the University of Washington.  While still available, the UW is no longer actively developing IMAP.

 

The IMAP - UW Software Toolkit includes the following:

  • c-client library: an API (application programming interface) used to build email clients and servers, including support for IMAP, POP3, SMTP and NNTP protocols, and for local mailbox file access on Unix and Windows
  • UW's POP2 (ipop2d), POP3 (ipop3d), and IMAP4rev1 (imapd) servers
  • mailutil: a utility program that helps manage email mailboxes (both local and IMAP/POP3/NNTP)
  • dmail: an MDA (Mail Delivery Agent) for use with procmail
  • tmail: an MDA for use with the system mailer (e.g., sendmail, postfix, etc.)
Eligibility: 

UW faculty, UW staff, UW students, General public

How to Order: 
Availability: 

The software is available for download at any time.

Price: 

No charge.

Additional Information: 
Service Level Description: 

The IMAP - UW Software Toolkit is provided as open-source software. The UW is not able to provide detailed support for this software and is no longer actively developing it. However, there is an active community of users who have mailing lists and support each other.

Support Information: 

The following mailing lists discuss IMAP and the use of the IMAP - UW Software Toolkit:

imap-protocol@u.washington.edu: for discussions about the definition and implementation of the IMAP specification

imap-use@u.washington.edu: for questions regarding general IMAP usage 

imap-uw@u.washington.edu: for questions about the IMAP software, including UW imapd, ipop3d, mailutil, and the c-client library

Maintenance
Last Review Date: 
Tue, 2013-06-11
Keywords: 
<p>IMAP, email, software, server, code</p>

UW Shared Web Hosting

0
Your rating: None
Brief Service Description: 
A suite of Web servers for the UW community
Service Description: 

The Web Publishing service provides:

  • a cluster of Web servers to make your information available to browsers
  • storage space for your Web pages
  • the ability to install Web applications like WordPress, Drupal and others
  • optional database services, site access control and other utilities

Your pages will be published and available at one of these URLs:

You can create your Web pages via a variety of desktop Web authoring tools, build pages using text editors, or install Web applications.

 

Service Options: 

 

Eligibility: 

UW faculty, UW staff, UW students, UW academic units, UW administrative units

How to Order: 
Availability: 

UW Shared Web Hosting services are available from any Internet connections.  Services are set up with a cluster server environment so that small system failures will not cause a service outage.  The service is not designed for quick recovery from a major disaster.  Occasional downtime is scheduled for periodic upgrade of servers.

Historically our service availability has been 99.9%. However, since the Web Publishing environment is shared, excessive use of the services by one or more users may degrade performance for others.

Price: 

The basic service is included in the Technology Recharge Fee for faculty and staff and is funded by the Student Technology Fee for students.

A basic disk storage allocation of 1 GB is included for faculty, staff, and shared accounts. Students are provided 300 MB of storage.

Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.  

UW Blogs Network is available at no additional cost.

URL Forwarding or URL Masking is $50 per URL per year.

Additional Information: 

For information on Web Publishing, see:
http://uw.edu/itconnect/web/ and http://uw.edu/itconnect/web/publishing/

For information on the streaming media options, see:
http://uw.edu/itconnect/web/streaming

For information on URL Forwarding and URL Masking, see:
http://uw.edu/itconnect/web/publishing/url-forwarding.html

Other customers who have considered this service have also looked at UW Google Apps, UW Windows Live, and Standard Managed Servers services. 

Mailing Lists for this service
 

Service Level Description: 

UW Shared Web Hosting services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters. UW Information Technology responds to queries within 2 business days. Support is limited to ensuring that centrally installed functions and software are operating. Data for storage for students is fixed at 300 MB.

UW-IT provides documentation to help customers use the UW Shared Web Hosting services. Customers provide their own ready-to-publish pages, install them on the servers, and install and operate any custom Web sites. UW-IT customer support is limited to assisting with server operational problems and clarifying documentation. Consulting may be available for a fee.

 

Support Information: 

Support information on using the servers is at http://uw.edu/itconnect/web/publishing/

Questions can be sent to the UW Information Technology Service Center.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Customer References: 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-02-11
Keywords: 
<p>Web, faculty, staff, students, departments, courses, publishing, URL forwarding, URL masking, ovid, vergil, shared, hosting</p>
Cost: 
<p>No charge for basic service.&nbsp; There may be charges if additional resources are requested.</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p> <p>9/7/12: Copied major edits from wiki site per Janice ~ Mary</p> <p>9/27: edits to Additional Information section per Janice ~ Mary</p> <p>2/11/13: Name change and additional information per Janice ~ Darlene<br /> &nbsp;</p>