UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Email, Calendaring, and Productivity Tools

UW Google Apps

Submitted by kpilcher on Fri, 2009-08-14 14:45

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Brief Service Description:

A UW-branded cloud service provided by Google that includes email, calendaring, and other collaboration tools

Service Description:

This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Google Apps account.

UW Google Apps offers the following through the Google Apps for Education program:

UW Google Email: Ad-free email with over 25 GB of storage, with continued use of your @u.washington.edu or @uw.edu email address
Google Calendar: Schedule meetings, create events, and share calendars
Google Docs: Create, store, share, and collaborate on documents, spreadsheets, and presentations online
Google Sites: Create Web sites and incorporate photos, videos, calendars, and more
Google Talk: Instant messaging and computer-to-computer voice calling

More information, including applicable policies, can be found online at http://uw.edu/googleapps

Service Options:

Several additional applications are available through UW Google Apps. These applications are not included in the core services of Google Apps for Education and require a separate End User License Agreement (EULA). UW Google Apps currently offers these additional applications:

Picasa
Blogger
YouTube
Google Maps
Voice
Analytics
Moderator
Webmaster Tools
Google Bookmarks
Google Books
Google Code

For more information, visit our Additional Apps for UW Google Apps page:
http://www.washington.edu/itconnect/teamwork/googleaddapps.html

Eligibility:

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students.

UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Google Apps service.

How to Order:

Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Google Apps" tab on the left.

Availability:

Google indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services.

Service Level Description:

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information:

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Google.

More details can be found at http://uw.edu/googleapps.html#help

Contact for More Information:

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance

Last Review Date:

Thu, 2012-04-26

Keywords:

Google, Google Apps for Education, gmail, email, calendaring, shared calendaring, calendar, photos, share documents, alumni email, IM, chat, instant messaging, student, docs, sites, talk

UW Windows Live

Submitted by kpilcher on Fri, 2009-08-14 14:32

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Brief Service Description:

A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.

Service Description:

UW Windows Live offers the following services through the provided Microsoft Account:

IT Academy: Learn about Microsoft's products through this excellent e-learning tool
SkyDrive: Store, access, and share your files anywhere online with 7 GB of storage
Office Web Apps: Use Word, Excel, Power Point, or One Note from your web browser

More information can be found online at http://uw.edu/windowslive

Service Options:

None

Eligibility:

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Windows Live service.

How to Order:

Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Windows Live" tab on the left.

Availability:

Microsoft indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services.

Service Level Description:

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information:

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Microsoft.

More details can be found at http://uw.edu/windowslive.html#help

Contact for More Information:

Maintenance

Last Review Date:

Thu, 2012-09-06

Keywords:

Microsoft, UW Windows Live, cloud, Live, <a href="mailto:Live@Edu">Live@Edu</a>, Workspaces, SkyDrive, photos, share documents, student, Live ID, LiveID

Virtual Email Domain

Submitted by kpilcher on Tue, 2009-07-28 11:52

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Brief Service Description:

Forward email from all addresses at your domain to addresses at another domain

Service Description:

The Virtual Email Domain Service is offered by UW Information Technology to UW units that need to have their own email domain without having to operate their own email systems. The service allows a mapping of email addresses such that email to <user>@domain and <list>@domain will be routed onwards.

UW Information Technology maintains the servers that route the mail, but the unit must provide the technical expertise to maintain email routing configuration files.

Obtaining (registering and maintaining) the domain name is the unit's responsibility. (Contact help@uw.edu for information and assistance in registering a washington.edu domain.)

Service Options:

None at this time

Eligibility:

UW academic units, UW administrative units, UW affiliated organizations

How to Order:

Email: help@uw.edu
Phone: 206-221-5000

Availability:

After service initiation and setup, redundant servers (deployed in separate data centers) provide 24 hours a day, 7 days a week domain aliases and forwarding services. Access for unit staff to maintain their configuration files is also available 24 hours a day, 7 days a week.

Price:

Rates effective July 1, 2011 for FY2012.

One-time setup fee: $131.33
Monthly service charge: $30

Additional Information:

Email forwarding is provided for individuals and distribution lists. Forwarding destinations need not be to UW, and addresses need not match UW NetIDs. Spam and virus protection is not included.

Service Level Description:

Virtual Email Domain service is an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week for disruptions, and on-call staff are available for outage resolution. UW Information Technology system administrators will manage and resolve any email reliability problems arising from third party greylisting, blacklisting, other anti-spam measures, or relay operations.

Standard Internet email protocols are supported. Total message size limits are 60 million bytes maximum.

Support Information:

Contact for More Information:

Email: help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Tue, 2012-02-28

Keywords:

email, domain, email alias, email domain, managed email, forwarding, subdomain, vanity

Alpine and Web Alpine Email Software

Submitted by tomnash on Wed, 2009-03-25 09:57

Email, Calendaring, and Productivity Tools

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Brief Service Description:

Email client that supports UW IMAP mail

Service Description:

For information about how to use Alpine or Web Alpine for email at the UW, go to "Electronic Mail at the UW" at http://uw.edu/itconnect/email. The remainder of this information is for those who want to install Alpine as an email service.

Alpine is a fast, easy-to-use email client that is suitable for both the inexperienced email user as well as for the most demanding of power users. Alpine is based on the Pine® Message System, which was also developed at the University of Washington. Web Alpine is a Web-based version of Alpine.

Eligibility:

UW faculty; UW staff; UW students; anyone who would like to install Alpine and Web Alpine

How to Order:

To get more information about Alpine and to download the software, go to:
http://uw.edu/alpine

Availability:

The software is available for download at any time.

Price:

No charge.

Service Level Description:

Alpine (and Web Alpine) is open source software released under the Apache License, Version 2.0. The software is provided on an 'as-is' basis.

Support Information:

The UW is no longer actively developing Alpine and Web Alpine. However, the UW-sponsored electronic mailing list Alpine-Info covers features, bugs and workarounds, usage, installation, customization and more pertaining to the Alpine software. While unmoderated, it is intended primarily for discussion of matters of interest to systems/email administrators, developers, trainers, user support personnel, and others involved with Alpine messaging on a 'technical' level. For information on how to be added to or removed from the list, see Subscribing to the Alpine-Info mailing list (http://uw.edu/alpine/alpine-info/subscribing.html).

Contact for More Information:

Web: http://uw.edu/alpine

Maintenance

Last Review Date:

Tue, 2012-02-14

Keywords:

Alpine, Web Alpine, Pine, WebPine, email, software, open source

Notes:

10/1/2010 - Removed all information related to UW faculty, staff, and students. Entry is now written for the UW department or external entity that would want to use the software as an email service.

UW Events Calendar

Submitted by Anonymous on Wed, 2009-03-25 09:57

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Brief Service Description:

UW events of interest to the UW community and the public

Service Description:

The UW Events Calendar lists events of interest to the general public as well as to the immediate UW community. The UW Events Calendar is available on the Web at: http://myuw.washington.edu/cal/

Authorized UW staff can make entries in the UW Events Calendar.

People who use the UW Events Calendar can filter views based on kinds of events (e.g., Arts, Lectures, Deadlines), and may subscribe to calendars via RSS, or export calendar events for import into other software packages.

Service Options:

None at this time

Eligibility:

UW faculty, UW staff, UW students, General public

How to Order:

The UW Events Calendar is available online at http://myuw.washington.edu/cal/

UW staff can be authorized to enter events into the UW Events Calendar by contacting Bob Roseth, roseth@uw.edu, 206-543-2580.

Availability:

Available 24 hours a day, 7 days a week.

Price:

This service is included in the Technology Recharge Fee.

Service Level Description:

Occasional maintenance windows may be scheduled.

Support Information:

Support for people entering and maintaining data in the UW Events Calendar is provided by Bob Roseth in the Office of News and Information (roseth@uw.edu).

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Fri, 2010-06-04

Keywords:

calendar, events, campus

Notes:

8/14/10: Changed Service Rep from Janice Granberg to Tom Lewis

Departmental Calendars

Submitted by Anonymous on Wed, 2009-03-25 09:57

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Brief Service Description:

Customizable departmental events calendars

Service Description:

Departmental calendars use the same software as the UW Events Calendar to build unit-specific calendars that are available at a unique Web address. These departmental calendars can be customized to match a departmental identity.

A department may advertise a set of specific departmental events meant to serve the members of a department.

Another use is to offer a branded view of a filtered set of events (such as the Arts) from the UW Events Calendar.

People who use departmental calendars can export calendar events for import into other software packages.

Service Options:

None at this time

Eligibility:

UW faculty, staff, and students in the department

How to Order:

UW units can request departmental calendars by sending an email message to help@uw.edu.

Availability:

Available 24 hours a day, 7 days a week. Occasional maintenance windows may be scheduled.

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

http://myuw.washington.edu/cal/ucalrsrc/info/deptcalendars.html

Service Level Description:

Occasional maintenance windows may be scheduled.

Support Information:

Support for departmental calendars is provided 8:00 a.m. - 5:00 p.m., Monday - Friday, by the MyUW team by contacting the UW Information Technology Service Center.

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Tue, 2012-02-14

Keywords:

calendar, departments, events

Notes:

8/24/10: Changed Service Rep from Janice Granberg to Tom Lewis 1/27/12: Changed Service Rep from Tom Lewis to Janice Granberg who is the Service Manager, per Service Catalog meeting 1/27/12 2/14/12: Added "Occasional maintenance windows may be scheduled" in Availability section.  Updated reviewed date and next review date.  Updated Internal Team names. 2/16/12:  Fixed link for Get Help 3/19/12:  Changed Service Rep to Karin Roberts

Email Forwarding and Filtering

Submitted by Anonymous on Wed, 2009-03-25 09:57

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Brief Service Description:

Set up delivery options for your UW Email

Service Description:

Holders of UW email addresses get many services that control routing and delivery of email.

By default, UW Information Technology filters viruses and some spam sites for all email users.

All users can set email forwarding to a different address. Users of UW Email (UW Deskmail) can create automated vacation messages, write custom filters and rules for email delivery, and control filtering of spam email through Email Delivery Manager. Users of other email services like UW Exchange, UW Gmail, and UW Windows Live should refer to the documentation for those services to find out about message handling options.

Owners of devices that send email (like certain copiers or medical imaging machines) can authorize those devices to send email over the UW network.

Service Options:

Email Delivery Manager (vacation messages, junk mail filtering, and custom rules) for UW Email (UW Deskmail)
Email forwarding
SMTP authentication exceptions

Eligibility:

Email Forwarding: Anyone with a UW NetID, depending on the NetID service options selected;

Email Delivery Manager: Users of the UW Email (UW Deskmail) service;

SMTP authentication exceptions: UW faculty; UW staff

How to Order:

Web: http://uw.edu/itconnect/email/uwemail.html#manage
Email: help@uw.edu
Phone: 206-221-5000

Availability:

Hours available: 24 hours a day, 7 days a week

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

Managing Your Email:
http://uw.edu/itconnect/email/uwemail.html#manage

How UW Email Works:
http://uw.edu/itconnect/email/uwemail.html

You may also be interested in the Virtual Email Domain service and the Web Publishing service (for URL Forwarding information).

Service Level Description:

Systems are monitored 24 hours a day, 7 days a week for disruptions.

Support Information:

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Tue, 2012-02-21

Keywords:

email, forwarding, filtering, rules, infrastructure, SMTP submission

Email Lists

Submitted by Anonymous on Wed, 2009-03-25 09:57

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Brief Service Description:

With controlled access, automatically distribute and archive email to subscribers

Service Description:

Email lists make it easy to share email with a group of people. Messages sent to the list address are forwarded to the email address of each person subscribed to the list.

Service Options:

None at this time

Eligibility:

UW faculty, UW staff, UW students

How to Order:

Information about starting an email list:
http://uw.edu/itconnect/email/mailman/owners

Information about subscribing to an email list:
http://uw.edu/itconnect/email/mailman/subscribers

Create a course email list:
Go to MyUW (http://myuw.washington.edu), select the Teaching tab, then click on MyUWClass.

Availability:

Hours available: 24 hours a day, 7 days a week, once your email list is established.

Email lists may take up to 2 business days to be created; Instructor Class Lists take an additional day to have the students automatically subscribed.

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

Electronic mailing lists (email lists, also known as discussion groups) offer a highly efficient way to both disseminate information to a large number of people and hold long-distance discussions among many people. They are commonly used by UW students, faculty, and staff to communicate.

Email lists may be established for UW students, faculty, or staff who need a list to further their work at the University of Washington. Staff ownership and use of email lists is subject to the approval of their departments and supervisors.

All email lists must have at least one owner who is a current UW student, faculty, or staff. Additional owners do not have to be affiliated with the UW. All email list owners (including owners not affiliated with the UW) must have a valid UW NetID.

Service Level Description:

Setting up a Mailman list gives you an email address of the form <listname> @u.washington.edu A special computer server processes mail sent to this address, screening it according to rules established for the list. It then distributes a copy of the message to every list member. List owners can manage their lists, adding and deleting list members and making changes to how the list operates via an administrative Web page set up for their list.

Support Information:

Contact for More Information:

Email help@u.washington.edu or call 206-221-5000.

Maintenance

Last Review Date:

Fri, 2010-06-18

Keywords:

email lists, mailman, listserv, listproc, electronic mailing list, discussion groups

Notes:

1/27/12: Changed service rep from David Wall to Greg Koester, the service manager, per Service Catalog meeting 1/27/12

Bulk Email

Submitted by Anonymous on Wed, 2009-03-25 09:57

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Brief Service Description:

Send approved email to the UW community

Service Description:

It is possible to send an email message to a large, pre-defined population of the UW community. UW Information Technology offers this service under very specific conditions delineated below.

Messages can be targeted to pre-defined groups or to more specific groups defined by such criteria as organizational code, occupation class code, etc. Pre-defined groups include: students, undergraduate students, graduate students, employees, faculty, staff, or members of the UW community. We can only send mail to those people who have email addresses based on their UW NetID. There are people at the UW who choose to use other mail services, either departmental services or outside services, who will not be reached.

To prevent this service from being overused, all messages to large lists of UW community members must be pre-approved by someone at the Vice President or Vice Provost level.

For more information and an online request form to send a bulk email message, see http://www.uw.edu/computing/email/bulkemail/

Service Options:

None at this time

Eligibility:

UW faculty, UW staff

How to Order:

https://www.washington.edu/computing/email/bulkemail/bulkmail.cgi

Availability:

Bulk email requests are accepted 8:00 p.m. - 5:00 p.m., Monday - Friday.

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

http://www.uw.edu/computing/email/bulkemail/

Service Level Description:

Please allow at least 2 business days for your bulk email message to be approved and set up. If you are sending to a special list, allow 1 week for the recipient list to be retrieved and set up.

Bulk email is not guaranteed to be delivered to every person in a pre-defined group.

Bulk email is generally sent out during evening hours to avoid causing congestion in the email system during business hours.

Exceptions can be made for urgent messages.

Support Information:

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

Contact for More Information:

Email bulkmail@uw.edu.

Maintenance

Last Review Date:

Thu, 2010-06-03

Keywords:

bulk email, UW spam, mass mail

UW Email

Submitted by Anonymous on Wed, 2009-03-25 09:57

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Your rating: None Average: 3 (1 vote)

Brief Service Description:

Send, receive, and store email messages

Service Description:

UW Email is an email service that allows electronic messages to be read and sent with a wide variety of email programs, including Outlook, Outlook Express, Thunderbird, Mac Mail, Entourage, and Alpine. Web-based access is supported through Web Alpine.

Service Options:

See Service Level Description for quota information.

Eligibility:

UW faculty, UW staff.

How to Order:

Individuals who are eligible for the UW Email service must activate it before use. Activiation is done via a Web browser at the UW NetID Manage pages:

https://uwnetid.washington.edu/manage/?service/

Once the UW Email service is active, there are several ways to access it. For more about that, see:

http://www.washington.edu/itconnect/email/uwemail.html

Availability:

Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance.

Price:

This service is included in the Technology Recharge Fee.

A basic limit of 5 GB is included for faculty, staff, and 1 GB for shared accounts.

Additional data storage for this service is available for a fee. To increase your storage limit, go to the Manage Your UW NetID Resources page, where you can enter a budget number and set the amount. The rate is $0.76 per GB per month. Billing begins July 1, 2011.

Additional Information:

http://uw.edu/itconnect/email/uwemail

Note: Student use of UW Email ends

Effective June 30, 2011:

The UW Email service for all UW students ended June 30, 2011. All UW students use UW Windows Live or UW Google Apps or a third-party vendor of their choice for email.

Student Email Exceptions: Departments needing to grant students access to UW Email can contact
help@uw.edu for details

Service Level Description:

Data storage limit is 5 GB for faculty, staff, and 1 GB for shared accounts.

Effective July 1, 2011: Additional space is available; see Price above.

UW Information Technology responds to queries within 2 business days.

Support Information:

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Mon, 2013-02-25

Keywords:

IMAP, Alpine, Web Alpine, email

Notes:

2/25/13:  Removed reference to  <a href="http://uw.edu/itconnect/email/student_decom.html">ttp://uw.edu/itconnect/email/student_decom.html</a>  because this link has been removed.  See RT 1779892 for additional details. <div class="ExternalClass2E867596636749E7AEDC48F8C96B2754">  </div>