UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Emergency Preparedness

MediaAMP

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Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

Canvas Learning Management System

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Your rating: None
Brief Service Description: 
Learning management system for facilitating courses and engaging students online
Service Description: 

Canvas is a cloud-based, modern Learning Management System (LMS) that allows for easy publishing of course materials, simplified course management, seamless course calendaring, communication and collaboration with students, and efficient grading.

Service Options: 
Optional services for schools or departments in the UW Canvas LMS include the following:
  • Administrative roles for school or departmental support staff
  • Custom integration of third-party tools or service
Eligibility: 

UW Faculty; UW staff; UW students; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center

How to Order: 

Available online at http://canvas.uw.edu

Availability: 

Available 24 hours a day, 7 days a week

Price: 
No charge for use of Canvas LMS by UW faculty, staff, and students. 
 
Some optional services are provided for a fee. Please contact help@uw.edu if you are interested in custom integration of third-party tools or services.
Service Level Description: 

UW Information Technology responds to requests/queries in two business days, if not sooner. Operational 24 hours a day, 7 days a week. 

 

Support Information: 

Web: http://uw.edu/lst/help

Email: help@uw.edu

Phone: 206-221-5000 (options 4) Monday - Friday 9:00a.m. to 5:00p.m.

Walk-in help: Odegaard Building Room 230

  • Monday - Friday 8:00 a.m. to 10:00 p.m.
  • Sunday 12:00 p.m. - 10:00 p.m.

Workshops: View the schedule and register at http://uw.edu/lst/workshops

 

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000 (option 4)

  • Monday - Thursday 8:00 a.m. - 10:00 p.m.
  • Friday 8:00 a.m. - 6:00 p.m.
  • Sunday 12:00 p.m. - 10:00 p.m.

 

Maintenance
Last Review Date: 
Thu, 2014-12-11
Keywords: 
<p>course management, canvas, learning management, online courses, distance learning, web tools, lms</p>
Notes: 
<p>12/11/14: Updated price and service options per&nbsp;REQ0107408 -Michelle</p>

Lecture Capture

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Your rating: None
Brief Service Description: 
Cloud-based, campus-wide, lecture capture and presentation recording software
Service Description: 

Panopto is replacing Tegrity and is a cloud-based, lecture capture presentation recording service that allows for easy recording and reviewing of courses, lectures and presentations. Panopto is designed to make the lecture capture process easy. Recordings in Panopto are viewable on most browsers and mobile devices. We recommend creating all new recordings in Panopto as Tegrity will be retired on March 20, 2015.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; Anyone with a UW NetID.

How to Order: 
Availability: 

Available 24 hours a day, 7 days a week.

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of Panopto or Tegrity by UW faculty, staff, and students.

Service Level Description: 

Operational 24 hours a day, 7 days a week.

Enquiries will be responded to within 2 business days, if not sooner.

Support Information: 

Web: http://www.washington.edu/itconnect/learn/tools/panopto and http://uw.tegrity.com

Email: help@uw.edu

Phone: 206-221-5000

Support staff are available 9:00 a.m. - 5:00 p.m., Monday - Friday.

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000, 9:00 a.m. - 5:00 p.m., Monday - Friday.

 

Maintenance
Last Review Date: 
Thu, 2014-12-11
Keywords: 
<p>lecture capture; presentation recording;</p>
Notes: 
<p>7/27/12: Greg is making some style edits to the SharePoint entry today. Mary added this entry to Drupal to prepare for content. Tammy will add to Drupal once Greg is finished. I added &quot;Tegrity&quot; as the URL path name, but should it be LectureCapture instead?</p> <p>11/9/12: added Teaching and Learning category; added that to this service ~ Mary</p> <p>3/17/14: Updated email address for contact to help@uw.edu as per single point of contact project -Michelle</p> <p><span>5/14/14: Added Laura Baldwin as new Service Manager -Michelle</span></p> <p>07/10/14: Updated to include info on Panopto -Michelle</p> <p>12/11/14: Changed Tegrity retire date as per&nbsp;REQ0109856 -Michelle</p>

UW Emergency Notification

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Your rating: None
Brief Service Description: 
Mass notification including telephones, text messaging, email, and an outdoor public address system
Service Description: 

During emergencies, effective communication requires using a variety of methods and tools to "get the word out."  The UW Emergency Notification system includes:

UW Alert: A self-subscribing program where faculty, staff, and students can sign up to be alerted to emergencies on campus

UW Outdoor Alert: An outdoor public address system

Service Options: 

UW Alert
UW Alert was developed to disseminate official information during emergencies or crisis situations that may disrupt the normal operation of the UW or threaten the health or safety of members of the UW community.

UW Alert is offered on a voluntary, self-subscription basis for current UW faculty, staff, and students at UW Bothell, UW Seattle, UW Tacoma, and UW Medicine.

UW Alert delivers messages to subscribers on a "best effort" basis to email and to Short Message Service (SMS) text-capable wireless devices, such as many cellular telephones.

UW Alert notifications are also available on Facebook and Twitter.

UW Outdoor Alert
UW Outdoor Alert is a public broadcast system for communicating quickly and effectively in the event of a disaster or emergency. The broadcast towers also include emergency phones with direct two-way communication with the UW Police Department.

Eligibility: 

UW faculty, staff, and students

How to Order: 

UW Alert:
http://uw.edu/alert/signup

UW Alert Facebook:

http://www.facebook.com/UWAlert

UW Alert Twitter:

http://twitter.com/#!/uwalert

UW Outdoor Alert:
Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Hours available: 24 hours a day, 7 days a week  

UW Alert Exception:
There is a scheduled weekly maintenance window every Saturday, 9:00 p.m. to 12:00 a.m., when service may not be available. Other maintenance windows may be scheduled on an ad hoc basis.

Price: 
This service is covered in part by the Technology Recharge Fee and in part by central funding.
Additional Information: 
Service Level Description: 

UW Information Technology (UW-IT)provides support 24 hours a day, 7 days a week (24/7) for activating alerts and troubleshooting/resolving problems.

For more routine requests and issues, UW-IT will acknowledge them within one (1) working day and address them during business hours, Monday - Friday, 8:00 a.m. - 5:00 p.m.

Support Information: 

Most aspects of this service are supported by UW-IT, which coordinates with outside service providers on service-related issues as needed.

UW Information Technology
Email: uwalert-help@uw.edu
Phone: 206-221-2000

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2012-02-27
Keywords: 
<p>UW Alert,&nbsp;mass notification, emergency communication, disaster,&nbsp;crisis communication, outdoor alert, emergency phone, blue phone, outdoor broadcast system, public address system, code blue phones, Talk-a-phone</p>

Tools for UW Emergency Responders

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Your rating: None
Brief Service Description: 
Enhanced emergency telephone communications
Service Description: 

In the event of a disaster or other large-scale event, Priority Communications can be used by UW staff to help in response and recovery activities.  These include:

Priority Communications: Enhanced access to telephone service using the federal Government Emergency Telecommunications Service (GETS) and/or Wireless Priority Service (WPS) programs

 

Service Options: 

Priority Communications
Government Emergency Telecommunications Service (GETS) provides personnel a high probability of completion for their phone calls (i.e., land line) when normal calling methods are unsuccessful. It is designed for periods of severe network congestion or disruption. Users receive a GETS calling card to access the service. This card provides access phone numbers, Personal Identification Numbers (PIN), and simple dialing instructions.  

Wireless Priority Service (WPS) is a method of improving connection capabilities for a limited number of authorized cell phone users. In the event of congestion in the wireless network, an emergency call using WPS will wait in queue for the next available channel.  

UW Information Technology serves as the UW point of contact for these programs, and will order and help implement them for UW units.

 

Eligibility: 

UW academic units, UW administrative units

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service, if desired, is paid for by the customer:

Priority Communications

  • Government Emergency Telecommunications Service (GETS): The federal government charges for usage when you make calls using a GETS card. For pricing details, see http://gets.ncs.gov/cost.html.
  • Wireless Priority Service (WPS): WPS features are an add-on cost to a basic cell phone subscription. Each carrier may set its WPS fees up to a cap set by the federal government. For pricing details, see http://wps.ncs.gov/cost.html.

 

Additional Information: 

Priority Communications
For Government Emergency Telecommunications Service (GETS):
http://gets.ncs.gov/

For Wireless Priority Service (WPS):
http://wps.ncs.gov/

Service Level Description: 

These products and services are designed to be available 24 hours a day, 7 days a week.

UW Information Technology will acknowledge service requests within two (2) business days.

Support Information: 

Email help@uw.edu or call 206-221-5000.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2013-03-19
Keywords: 
<p>GETS (Government Emergency Telecommunications Service),&nbsp; WPS (Wireless Priority Service), SEMOC, radios,</p>
Notes: 
<p>3/19/2013 - This service entry was accidently deleted but then readded today</p>