UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Television and Video

MSCA (Microsoft Collaborative Applications)

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Your rating: None
Brief Service Description: 
A UW-wide offering of select Microsoft Office 365 services for collaboration and sharing.
Service Description: 
UW Microsoft Collaborative Apps offers the following Office 365 services for use with an eligible UW NetID: 
  • UW SharePoint Online (MySite):
    • 25GB storage for files and other data.
    • UW SkyDrive Pro: store, share and sync documents up to 2GB.
    • Office Web Apps: create, view and distribute Word, Excel, PowerPoint and OneNote documents. (Access Web App is currently unavailable.) 
    • Site mailboxes hosted on Exchange Online provide an additional 5GB of storage for email and attachments per site. 
    • SharePoint Sites for creating up to 2,000 Intranet web sites for collaboration and sharing.  
    • Social network that allows you share knowledge and start conversations. 
  • UW Lync Online:
    • Instant messaging with the UW Community and with others around the world via Lync open federation. 
    • Online meetings with up to 250 participants from the UW community, outside federated Lync organizations or anonymous. 
    • Desktop and application sharing.  
    • Real-time presence information, available to a wide range of applications like SharePoint and Outlook. 
    • Integrated with UW Exchange Local.
  • HIPAA Business Associates Agreement established between UW and Microsoft.
  • FERPA protections are included in the agreement with Microsoft. 

This service is enabled for current students, faculty, staff and clinicians.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW clinicians; For Shared NetIDs and sponsored NetIDs, accounts will be available upon request.

How to Order: 
These services are enabled by default for all current students, faculty, staff and clinicians. Shared NetIDs can be enabled for the service by the request of current faculty, staff or clinicians by sending a request to help@uw.edu.
Availability: 

24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

The Service Level Agreement (SLA) with Microsoft guarantees 99.9% uptime.

Support Information: 
Limited support for service activation questions is available from the UW Information Technology Service Center. Questions regarding the use and features of the service should be directed to Microsoft. 
 
More details about UW Lync can be found at
 
More details about UW SkyDrivePro (UW SharePoint Online) can be found at http://www.washington.edu/itconnect/wares/online-storage/skydrive-pro/.
Contact for More Information: 

UW Information Technology Service Center 
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu 
Phone: 206-221-5000 
Business Hours: http://uw.edu/itconnect/help

Maintenance
Last Review Date: 
Sat, 2014-07-12
Keywords: 
<p><span id="part1">email, calendar, microsoft, office 365, O365, Lync, chat, presence, collaboration, storage, link, lynk, MSCA, conference, sky drive, sharepoint, HIPAA, HIPPA, FERPA, skydrive</span></p>
Cost: 
<p><span id="part1"><strong>This service is included in the Technology Recharge Fee.</strong></span></p>
Notes: 
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p> <p>10/07/13:&nbsp; Created new service entry.&nbsp; <span id="part1">DRAFT entry. Heidi Stahl will draft as of 10/4/13.</span></p> <p>10/08/13:&nbsp; Updated FERPA statement.</p>

MediaAMP

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Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

Videoconference Studios

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Your rating: None
Brief Service Description: 
Studios for connecting local meetings and presentations with others worldwide
Service Description: 

Videoconferencing allows you to meet face to face with people across the state or around the world without leaving the University of Washington. It is easier and more cost-effective than traveling, and you can supplement your presentations by showing printed documents and computer programs such as PowerPoint presentations.

Odegaard Videoconference Studio (http://uw.edu/lst/learning_spaces/video_conferencing/ougl_videoconference_studio.html)

  • Location: Odegaard Undergraduate Library, 320
  • Capacity: 16
  • Layout: Stadium-style seating
  • Hours: By reservation only

Health Sciences Videoconference Studio (http://uw.edu/lst/learning_spaces/video_conferencing/hs_videoconference_studio.html)

  • Location:  Health Sciences, T239
  • Capacity: 35
  • Layout: Configurable
  • Hours: By reservation only
Eligibility: 

UW faculty, UW staff, UW researchers

Availability: 

Reservations are accepted on a first-come, first-serve basis at: http://uw.edu/lst/learning_spaces/vid_conf_res.html

Videoconferencing Studios are available during regular building hours only.

Price: 

Rates effective July 1, 2011 for FY2012.

Videoconference Studios Fees
(Including technical testing and on-site support during the reservation)  

   *  UW Budget Number: $165 per hour
   *  Non-UW Budget Number: $330 per hour plus a 15.6% Institutional Overhead fee

Cancellation Fees
The following cancellation fee policy applies for all reservations:
   * Cancelling with more than five (5) business days advance notice: $82.50 per event or event series 
   * Cancelling with less than five (5) business days advance notice: 50% of reservation charge 
   * Cancelling with less than two (2) business days advance notice: 100% of reservation charge

Rescheduling Fees
The following fees apply to rescheduling videoconference dates and times for all reservations (must have new dates at time of request):
   * Rescheduling events with more than five (5) business days advance notice: $50 
   * Rescheduling events with less than five (5) business days advance notice: $100

Additional Information: 

http://uw.edu/lst/learning_spaces/video_conferencing/index.html

Policies

  • Reservations must be received at least 7 days in advance.
  • Support includes technical testing prior to videconference event.
  • Reservations do not include extra set-up time before your event, or extra time after. If you need additional time prior to or after your event, you must reserve it.
  • Support does not including booking of the far-end facilities.
  • Smoking is not permitted.
  • Eating and drinking are allowed in designated areas.
Service Level Description: 

Inquiries will be responded to within 2 business days, if not sooner.

Support Information: 

A Videoconference Consultant is available to assist you with the entire process, including help with technical coordination of the videoconference with the far-end site, material preparation, and operation of equipment on the day of the conference. We can also provide an initial demonstration of the capabilities of the studios and answer any questions you may have concerning your videoconference.  

Email: help@uw.edu
Phone: 206-897-1999, 9:00 a.m. - 5:00 p.m., Monday - Friday

Contact for More Information: 
Maintenance
Last Review Date: 
Mon, 2014-03-17
Keywords: 
<p>videoconference facilities, videoconference, videoconferencing, studio</p>
Notes: 
<p>03/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project. Updated contact person to Jason Smith as Service Manager.</p>

HuskyTV

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Your rating: None
Brief Service Description: 
Support for UW Seattle HuskyTV cable television
Service Description: 

Rates for this service are for FY15

HuskyTV is the cable television service for the University of Washington community.  

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Email: help@uw.edu

Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week.  

Price: 

Rates effective July 1, 2014 for FY2015.

Monthly recurring charge: $13.20 per outlet

One time installation charge: $137.00 per outlet

Installation of this service is dependent on building location and existing cabling facilities. Additional charge may apply for facilities work.

Additional Information: 

HuskyTV Information and Listings:

http://uw.edu/itconnect/tvvid/huskytv.html

Service Level Description: 

HuskyTV is supported by UW Information Technology and UWTV Engineering during regular business hours.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>cable TV, video on demand, CATV, head-end, digital cable, HDTV</p>
Notes: 
<p>UWTV provides: Engineering support, on-air operations, systems support, consulting, IT support and services, videoconferencing, webcasts, business development, business process systems, cable headend, CDID, Content Management System, database engineering and support, design build, desktop support, distribution captioning, duplication, electronic field production and hybrid digital radio.</p> <p>Note: 6/12/13 added this service back into the TV category. Not sure why it was no longer there. ~ MM</p> <p>6/21/13:&nbsp; Prepped new rate for FY14.</p> <p>07/16/14: Updated rate for FY15 - MM</p>

K-20 Videoconferencing

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Your rating: None
Brief Service Description: 
Extensive multipoint conferencing services that support ISDN and IP-based videoconferencing
Service Description: 

The Washington K-20 Educational Network provides extensive multipoint conferencing services supporting both ISDN and IP-based videoconferencing. The bulk of the scheduled conferences operate at 384 Kbps; 768 Kbps and higher speeds are available for special one-time events.

Service Options: 

None at this time

Eligibility: 

UW faculty, UW staff, UW students, UW researchers (must have access to appropriate videoconferencing endpoint)

How to Order: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Availability: 

K-20 MCU resources are available on a first-come, first-serve basis with the exception that, if a conflict arises, instructional conferences take precedence over administrative conferences.

The MCUs operate 24 hours a day, 7 days a week.

Price: 

$50.00 per conference series up to 6 months

Additional Information: 

http://www.wa-k20.net/video_services.php?page=4b&rn0=on&sn3=on

All conferences scheduled on the K-20 Multipoint Control Unit (MCU) must be related to the educational mission of the University of Washington.

Users planning to connect to the K-20 MCU via IP video (H.323) must register their endpoints with the K-20 Gatekeeper (http://www.wa-k20.net/h323.php?page=4b2a&rn1=on&sn3=on).

Service Level Description: 

Customer requests will be responded to within two (2) business days.

Support Information: 

Email: help@uw.edu (include "MCU" in subject line)
Support hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

Contact for More Information: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Maintenance
Last Review Date: 
Thu, 2014-07-17
Keywords: 
<p>Videoconference, videoconferencing, conferencing, K-20, network, multi-point</p>
Notes: 
<p>Service manager updated to Noah Pitzer</p> <p>7/17/14 Per Roland, remove annotation about the rate being under remove.&nbsp; Per Roland, the service is going thru a radical transformation as they move to a hosted solution with user self scheduling.&nbsp; However, that will not happen until sometime after the end of the year.</p>