UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Data Networking

Virtual Private Network (VPN) Service

0
Your rating: None
Brief Service Description: 
Virtual Private Network to campus resources
Service Description: 

Rates for this service are for FY15

 
The Virtual Private Network (VPN) provides a way for users on- or off-campus to access restricted campus resources.  Features include: 
 
  • Encrypts traffic between client computer and VPN server
  • Access control via UW NetIDs and UW Groups 
  • Works with Windows, Mac OS, iOS and other operating systems and devices that support SSTP or PPTP
 

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number

How to Order: 
Email help@uw.edu or call 206-221-5000.
Availability: 
The Virtual Private Network Service is intended to be available at any time; brief outages may occur for maintenance or server problems.

 

Price: 
  • The VPN Service is sold in 'chunks' of up to 36 users at $36.50/chunk/month, with a 1-chunk minimum.  
  • Charges for each 'chunk' will appear on your Technology Services & Equipment bill as a 'Nebula Managed Desktop', equal to the number of storage 'chunks' requested. 
  • The UW Group that has been granted VPN access will be monitored twice a year and you will be notified of billing adjustments if your usage significantly exceeds the budgeted amount. 
Additional Information: 

Instructions for set-up and management are available on our wiki page.   Assistance with these duties is provided via consulting services; email help@uw.edu and reference "VPN" in the subject line. 


 

Service Level Description: 

UW-IT responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: help@uw.edu 
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html 
Contact for More Information: 
Email help@uw.edu or call 206-221-5000
Maintenance
Last Review Date: 
Mon, 2014-08-11
Keywords: 
<p><span>VPN, virtual private network, connectivity</span></p>
Notes: 
<p>8/11/2014 Per REQ0017536 - LH&nbsp;</p>

Managed Firewall Service

0
Your rating: None
Brief Service Description: 
Managed Firewall Service
Service Description: 

UW-IT offers centralized, managed network firewall service as a for-fee add-on to a campus department's wired network connection. A network-based firewall plays an important part in a multilevel, multilayer security strategy that should also include other elements such as backup, anti-virus software, host-based firewalls, intrusion detection, and vulnerability scanning.

Firewalls use rules to define what traffic may travel to and from your designated network subnet(s). An example of a common firewall rule is one that allows only traffic to port 80 and 443 on a web server, but blocks access to any other ports in order to help protect the server operating system from unauthorized access. A wide variety of rule options are available.

Eligibility: 

UW faculty; UW staff; UW researchers; UW academic units; UW administrative units

How to Order: 

Service details are contained in this catalog entry. When ready to order, first read and understand the policies and procedures listed under "UW-IT and Customer Responsibilities" below. Then fill in and submit the Request Form.  You will be asked for details regarding your network, budget number, etc.

For further questions and information:
Email: help@uw.edu
Phone 206-221-5000

Availability: 

Service is available 24 hours a day, 7 days a week with the exception of upgrades, maintenance, and outages. Service is monitored 24x7 for interruptions and outage resolution.

Price: 

There is a one-time installation fee of $657.12. There is no monthly recurring fee for this service.

Additional Information: 

UW-IT and Customer Responsibilities

Customer’s acceptance of the Firewall Service constitutes acknowledgement and acceptance of the following:

UW-IT responsibilities:

  •     Functionally integrate the centralized firewall appliance/utility into the UW Campus Wired Network.
  •     Operate, maintain, upgrade, and monitor the firewall appliance/utility, 24x7  (excluding planned outages, maintenance windows, and unavoidable events).
  •     Prepare and deploy firewall rules per the customer-defined functionality.


Customer Responsibilities:

  •     Designate up to two specific staff (name, title, contact information) who are authorized to define firewall rules and request changes (“Customer’s Authorized Firewall Contact(s)”). If staff roles/responsibilities change, it is Customer’s responsibility to update UW-IT as to the current authorized staff for firewall services. The authorized staff will:
    • Clearly define the desired function of the firewall rules.
    • Review UW-IT prepared rules and, once applied, confirm they are operating as expected.
  •     Requests for firewall policy rule changes will only be accepted from Customer’s Authorized Firewall Contact(s).  Firewall policy rule change requests should be submitted to help@uw.edu. A minimum of two business days advance notice is required for policy rule change requests to be reviewed.
  •     Provide a 24x7 point of contact who will receive firewall service outages notifications, outage reports, and with whom UW-IT can coordinate emergency maintenance. This should include, but is not limited to, the designated authorized staff.
  •     Report firewall related problems to help@uw.edu.
  •     It may be the case that customer will or should deploy firewall services to comply with regulations, standards, and/or policies (e.g., security requirements associated with funding agencies or federal privacy regulations). Knowledge of regulations, standards, and/or policies that apply to customer, and compliance therewith, is customer’s sole responsibility. UW-IT will create rules to meet customer’s stated requirements. It is customer’s responsibility to assure that those rules and the resulting performance of the firewall service comply with any applicable regulations, standards, and/or policies by which customer must abide.
     
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored 24x7 for interruptions and outage resolution.
 

Support Information: 

To report service outages, email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2014-04-25
Keywords: 
<p>Firewall</p>
Notes: 
<p>8/13/13: Original entry created.&nbsp; Pricing information added in afternoon.</p> <p>8/15:&nbsp; Link to request form added.&nbsp; Published.</p> <p>3/14/14:&nbsp; Added note that service is not available at this time.</p> <p>4/25/14:&nbsp; Removed note that service is not available as it is now!</p>

Wi-Fi Wireless Service

0
Your rating: None
Brief Service Description: 
Basic Wi-Fi wireless network service provides Wi-Fi connectivity in covered areas to the UW Campus, Internet and various research networks. Covered areas include the majority of indoor spaces on the Seattle, Bothell and Tacoma campuses as well as UW Medicine locations.
Service Description: 
  • Wireless connectivity to UW Campus, Internet, and various research networks via Wi-Fi 802.11a/g/n and 802.11ac where available.
  • Addressing via dynamic DHCP address assignments within registered UW IP address space.
  • 24x7x365 monitoring of network equipment, including business hour maintenance, support and off-hours emergencies.
  • Authentication with a valid UW NetID is required to access non-UW resources.
  • Encrypted, guest Wi-Fi access is available to users from participating institutions via the eduroam service.
  • UW faculty, students and staff with valid UW NetID receive encrypted, guest Wi-Fi access when visiting other participating eduroam institutions.
Service Options: 

Basic Wi-Fi Network services described above.

Self-sustaining (enhanced) Wi-Fi Network services may include:

  • Encrypted Wi-Fi Access
  • Support for Voice over IP on Wi-Fi
  • Private addressing and Network Address Translation (NAT)
  • Wi-Fi coverage expansion to new areas of existing buildings
  • Wi-Fi coverage expansion to new outdoor areas
  • Wi-Fi coverage added to new construction/renovation
  • Advanced troubleshooting to support specific equipment or a specific use beyond basic network and Internet connectivity.
  • Custom engineered solutions.
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/help

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

Availability: 

Service is available 24 hours a day, 7 days a week, and 365 days a year with the exception of upgrades, maintenance, and outages.

Price: 

Basic services included in the Technology Recharge Fee.

Self-sustaining services

  • Additional WiFi Coverage
    • Costs vary and require a design coordinated by UW-IT specific to the site and building construction, however on average each AP covers 2,400 square feet or 20 users, whichever is greater. The square footage covered can vary substantially based on building construction types.
    • The cost per AP varies from $800-$2,500+ and consists of the following:
      • New cat5e cable, pathway, and labor (varies based on building conditions): $200-$1,700+
      • Wired port activation charge: $137
      • Indoor WiFi AP: $400
      • Indoor WiFi AP (high capacity): $525
      • Outdoor WiFi AP: Varies
Service Level Description: 

Service is monitored for interruptions and outage resolution 24x7x365.

Support Information: 

To report service outages, email help@uw.edu or call 206-221-5000.

Facilities work may extend the time-frame for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-01
Keywords: 
<p>Wi-Fi, Network, AP, Access Point, Wireless, Hotspot</p>
Notes: 
<p>New service added 2/11/13.</p> <p>correct url for business hours per Jan&nbsp;`MM 7/17</p> <p>7/1/14: Updated as per Shane&#39;s RT ticket 2287913. GCD</p>

Wired Network Services

0
Your rating: None
Brief Service Description: 
Wired network connectivity
Service Description: 

Rates for this service are for FY15

Service Description:

  • On Campus: Wired Network Services are delivered via an extensive physical network infrastructure deployed throughout the UW campus. Typically, departments access this service by plugging their network devices into an activated data wallport within their building.  Basic service includes full research and commercial Internet connectivity via data wallport connections at speeds of 10/100/1000Megabits per second. (1000Mbps is not available in some portions of campus.)  
  • Off Campus: UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. Contact the Real Estate Office directly by emailing uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. Other off-campus groups may contact UW-IT directly at help@uw.edu for provisioning solutions and costs.
  • Additional network services are available to supplement the Basic Services.
  • Customers must abide by UW Acceptable Use Policy.
  • For a description of Wireless Network Services and cellular networks see Wi-Fi Wireless Services.

 

Basic Services Components:

  • Wired Network Internet Service: Connections to UW-IT provisioned data wallports support wired network access to UW campus, Internet, and various research networks; 10/100/1000 Mbps data speed options are available to the wallport as building wiring permits. Basic rate includes up to 2 ports per capita. Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Centralized Redundant Router Connectivity: All campus network connections aggregate at central routing centers. Within these routing centers, network equipment supporting connections to campus buildings is dually connected to the campus network core routers providing routing redundancy via Virtual Router Redundancy Protocol (VRRP).
  • Address Assignments: Static or DHCP address assignments within UW-IT managed IPv4 address space are available - address allocations are based on demonstrated need.
  • IPV6 Addresses: IPv6 address allocations are available within UW-IT managed IPv6 address space. Addresses may be statically assigned or assigned via Stateless Address Autoconfiguration (“SLAAC”)
  • Domain Names:  Register domain names under washington.edu and uw.edu.
  • DNS:  Domain Name Service (“DNS”) name reservation for using UW domain names under washington.edu and uw.edu.
  • Security:  UW’s centralized Intrusion Prevention System (IPS) aids in protecting UW’s network accessible resources.
  • Local Network Addresses: Local UW campus network addresses used with Network Address Translation (NAT) for off-campus access allows full network functionality while efficiently managing scarce ipv4 addresses.
  • Monitoring: UW-IT’s Network Operation Center provides 24x7x365 monitoring of UW-IT owned network equipment; in addition to business hour support, on-call engineering staff are available for off-hours emergencies. 
  • Standard Infrastructure Equipment Refresh:  UW-IT regularly and systematically replaces and, as required, upgrades aging central network infrastructure with a goal of consistently providing reliable and effective services.

 

Service Options: 

Enhanced Service Options:

  • End-User/Department Driven Upgrades: For network infrastructure required beyond the basic service provided by UW-IT (e.g., additional dataports, expanded Wireless Network access, additional switches), UW-IT can design, quote, install, and operate these upgraded services while assuring consistency with UW-IT network standards.
  • Managed Firewall:  Use UW Managed Firewall (subnet level)  https://www.washington.edu/itconnect/connect/uw-networks/firewall/
  • External Domain Name: Acquire and use external domain name registrations that are not under washington.edu or uw.edu.
  • Wake on LAN: With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets.  
  • High-performance and reliability Network solutions: Engage UW-IT for solutions engineered using UW-IT supported operational models.
  • Custom Solutions: Engage UW-IT for solutions engineered to meet your needs.
  • Off-Campus Locations & UW Wired Network Connections: Obtain UW network service for off campus locations.  Connection options and costs are dependent on location. Advanced planning with the UW Real Estate Office and UW-IT is strongly recommended as some solutions may take several months to install. UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate Office will help fill out the online Request Form (see “How to Order” below) for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

 

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; Harborview Medical Center; UW Medicine, University of Washington Medical Center; UW Physicians Network; UW Medicine Neighborhood Clinics.  Some services must be ordered with a UW Budget number.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: 24x7, 7 days a week

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

For off-campus services, please complete this Request Form - log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password
Availability: 

UW’s Wired network services design strives to provide services 24 hours a day, 7 days a week except for planned maintenance, upgrades, and outages. The system has multiple levels of redundancy to minimize disruptions due to equipment problems.  

 

Price: 
Basic services included in the Technology Recharge Fee.
 
  • For departments/services covered by the Technology Recharge Fee, there is no per port monthly charge however there is a one-time $137 per port installation charge.
  • For departments/services not covered by the Technology Recharge fee, there is a $15.73 per port monthly charge and a one-time $137 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
Self-Sustaining rates effective July 1, 2014 for FY2015.
 
  • $137 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
  • Managed Firewall (subnet level) https://www.washington.edu/itconnect/connect/uw-networks/firewall/ 
    • $657.12 one-time installation fee
    • There is no monthly recurring fee for this service
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
    • VRRP between central routing centers: approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Subnet VPN (Virtual Private Network)
    • $299.48 Monthly per VPN
  • Wake on LAN.  Standard configuration is offered at no charge.  Customized solutions available at prevailing hourly rates.
  • Custom engineering consulting and designs available at prevailing hourly rates.
  • Communication Infrastructure
    • A site evaluation is required for estimates - costs and service delivery timing can vary widely depending on the location and services needed.
      • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
      • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
  • Off Campus Connectivity Solutions. Cost varies by location and solution.
 
Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Off campus service availability also depends on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored for interruptions and outage resolution 24x7.  
 
Ethernet Ports - installations, moves, adds or changes: 7-10 business days.
 
 
Support Information: 

To request service or report service outages/problems:  email: help@uw.edu or call 206-221-5000.

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-31
Keywords: 
<p>Internet, Ethernet, wifi, wireless, firewall, Gibraltar, FWSM, Tipping Point, IPS, IDS, p172, DNS, DHCP, IP, TCP/IP, MetroE, ET, Domain name, Network Solutions, Registrar, monitoring, Vpn, Firewall, Port</p>
Notes: 
<p>Network Operations works with Customer Services to complete domain registration requests when URL forwarding or masking is requested.</p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>6/20/12:&nbsp; Updated to FY13 rates</p> <p>7/25/12:&nbsp; Added information for IPv6</p> <p>2/11/13:&nbsp; Revised to be Wired Network Services (was UW Network Connectivity).&nbsp; Wi-fi entry also added 2/11/13 to complement the Wired Network Services entry.</p> <p>4/12/13:&nbsp; WoL temporarily unavailable.&nbsp; Updated eligibility list for Medicine customers.</p> <p>6/26/13:&nbsp; Added second link for temporary firewall unavailabilty</p> <p>6/28/13:&nbsp; Updated rates and used Core rate for WoL pricing</p> <p>7/18/13:&nbsp; Removed underlining from URLs; standardizing fonts will take more time.&nbsp; Saving but not publishing at this time, 08:26.</p> <p>7/18/13:&nbsp; Changed firewall references to https://www.washington.edu/itconnect/connect/uw-networks/firewall/</p> <p>8/13/13:&nbsp; Updated information for firewall service and charges</p> <p>8/16/13:&nbsp; Update WoL pricing</p> <p>9/20/13:&nbsp; Attached p172 and RFC1918 documents.&nbsp; Adjusted Basic Networking services section and Additional Information section.</p> <p>12/09:&nbsp; Added text in Service Level Description denoting installation delays due to heavy volume.</p> <p>12/23:&nbsp; Installation delays are now 11 days out but expected to return to normal on 12/27.</p> <p>12/27:&nbsp; Removed extended service delivery time.</p> <p>07/10/14: Updated as per annual update process - MM</p> <p>07/15/14: Got finalized rate information and updated - MM</p> <p>07/20/14: Updated FY15 text per REQ0002445 - GD</p> <p>7/28/14: Remove the statement &quot;Note: A of Decemer 1, 2013, we are currently experiencing a large volum of requests. Service request are curenly scheduling 14-19 business days out. This note wil be updated as the status chage.&quot;</p> <p>7/30/14: Updated description, service options, pricing etc. &nbsp;per Jan&#39;s email note dated 7/29/14 -- LH</p> <p>&nbsp;</p>

Off-Campus Communications Services

0
Your rating: None
Brief Service Description: 
Provides phone and data connectivity for off-campus locations
Service Description: 

Off-Campus Communications Services allows groups that are physically located off campus to be connected to the UW phone and data networks. UW-IT can provide desktop phone service that provides 5-digit dialing to other UW numbers, as well as the Regional Calling Service that allows local dialing to most locations from Bellingham to Olympia (for more information see http://www.uw.edu/itconnect/phones/longdistance.html#rcs). In addition, customers can choose to be connected to the UW data network at various speeds using a UW-installed wired, wireless or combined connection. 

 

Service Options: 
The following options are available with this service: 
 
Connectivity Options
 
These options enable direct access to the UW Network from the off-campus location. The high speed options can be costly and can require 6-18 months to arrange.  Advanced planning with the Real Estate Office and UW-IT is strongly recommended. Options include:
 
  • T1 Line and T1 Line Mileage:
    • The T1 line is ideal for low bandwidth requirements.  Each T1 line is 1.5Mbps. In general, a site may order up to four T1 lines for a total of 6Mbps before other options are explored.  Mileage charges may apply based on which central office provides the T1 line.  Allow three to four weeks for order processing, installation, and testing. An Out of Band Modem Line is required with this option. 
  • Qwest QMOE (Qwest Metro Optical Ethernet)
    • QMOE is a leased fiber service integrated with the UW Data Network. In general, QMOE connections will either be 20Mbps, 50Mbps, or 100Mbps, but other bandwidth options may be available such as 500Mbps and 1000Mbps. There is a minimum four-year term requirement. Allow at least three months for order processing, installation, and testing. An Out of Band Modem Line is required with this option. 
  • UW Metro Area Ethernet
    • UW Metro Area Ethernet is used to provide 1000Mbps connections. Allow approximately one year to provision because of dependencies for permits and coordination with the City of Seattle. 
 
 
Communication Infrastructure
 
This includes cabling and telecommunication room(s). Site evaluations will determine requirements, options, and cost estimates and are often coordinated with the help of the Real Estate Office and the building's owner/manager. 
 
Desktop Telephone Service
 
UW-IT telephone service features available on campus are also available off campus, with a few exceptions for locations outside of the Puget Sound area. Please see the detailed description for Telephone services.
 
Wired Ethernet Service
 
This allows for connectivity between workstations at the off-campus location at speeds up to 1Gbps. Wired Ethernet Service features available on campus are also available off campus. Please see the detailed description for WiredNetwork services.  
 
Wi-Fi Service 
 
This allows for connectivity between workstations at the off-campus location using 802.11a/b/g/n wireless technology. Please read the detailed UW Wireless Policy.
 
Other
 
Sites may optionally be furnished with the following services as needed: 
 
  • UW-IT managed subnet-level firewall. 
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability. 
  • In addition, if the site cannot connect directly to the UW network, an IPsec VPN can extend UW data network connectivity through a secondary Internet Service Provider. UW telephone, wired, and Wi-Fi services may not be available with this connectivity option.   
 
Eligibility: 

UW academic units; UW administrative units. UW Medicine and clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

If you already have UW-IT phone and data services at an off-campus location and need to add, disconnect, or change the service:

Email: help@uw.edu
Phone: 206-221-5000

 

UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate will help fill out the form below for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line.

For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

When filling out this SharePoint Request Form, please log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password

 

Availability: 

Off-campus connectivity and troubleshooting is available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Rates effective July 1, 2014 for FY2015

Connectivity Options

Connectivity Type Installation Charges Monthly Charges Other Charges
T1

$940 for a new install

$470 to add T1's

Each T1 Line: $266.54

Monthly T1 Line Mileage (if applicable): Varies

Out of Band Modem line: $40.49 per month

QMOE (Qwest) $470 + applicable facility charges (estimated facility charges ~$2,500 - $10,000)

20Mbps or 50Mbps: $1,343.97

100Mbps: $2,257.35

Out of Band Modem Line: $40.49 per month
UW Metro Area Ethernet 1000Mbps: $940 + applicable construction and facility charges (estimated construction and facility charges ~$30,000 - $250,000) Monthly Charge for 1000Mbps: $809.86  

Communication Infrastructure
A site evaluation is required for estimates because costs can vary widely depending on the location and services needed.

  • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
  • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
     
Desktop Telephone Service
Please see rate information here. Depending on the service address and the number of telephone lines, additional mileage charges may apply. An estimate will be provided once a service address is confirmed and evaluated.
 
Wired Ethernet Service
 
Wi-Fi Service 
Costs can vary from $800 - $250,000 depending on approximate square footage, number of access points, and number of "general purpose" Wi-Fi users. 
 
Subnet ipSec Virtual Public Network (VPN)
 
Charges from a secondary Internet Service Provider (ISP) are arranged between the customer and the ISP. The following UW-IT charges also apply:
  • Installation Charge: Three hours of Network Engineering @ $120.50 per hour
  • Monthly Charge: $299.48
  • Monthly Charge for Out of Band Modem Line: $40.49
 
Additional Information: 

Requires a valid UW budget number.

Service Level Description: 

Service is dependent on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored by the UW Information Technology Network Operations Center. Response time during off-hours may be slower due to decreased off-hours staffing levels.

 

Support Information: 
Email: help@uw.edu

Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-17
Keywords: 
<div> DS1, T1, Dark Fiber, Off-campus, Ethernet, DRKFBRPR, point-to-point, VPN, Mbps, Bandwidth, QMOE, Qwest, connectivity, modem, speed</div>
Notes: 
<div> <div> We need to confirm what locations we can provide all telecom features</div> <div> &nbsp;</div> <div> We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.&nbsp;</div> <div> &nbsp;</div> <p>Subnet VPN may also be referred to as the Campus Network VPN.</p> <p>The following information is linked from REO&rsquo;s FAQ page and still includes pricing information: <a href="http://www.washington.edu/itconnect/phones/policies.html#reloc"><u>http://www.washington.edu/itconnect/phones/policies.html#reloc</u></a>, <a href="http://www.washington.edu/itconnect/phones/graphics/data.pdf"><u>http://www.washington.edu/itconnect/phones/graphics/data.pdf</u></a>.&nbsp;</p> <div> We need to confirm what locations we can provide all telecom features</div> <div> We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.<span class="Apple-converted-space">&nbsp;</span></div> <div> &nbsp;</div> <div> 3/28/13:&nbsp; Per Mary Hoverson&#39;s request, RT 1817115, I changed references from &quot;UW Real Estate Office&quot; to &quot;Real Estate Office&quot;.</div> <div> 6/7/13:&nbsp; Fixed broken link to UW Wired Network Services.</div> <div> 6/10/13:&nbsp; Fixed another instance of broken link to UW Wired Network Services.</div> </div> <p><br /> 6/26/13:&nbsp; Added link to information on firewall being temporarily unavailable.</p> <p>7/12/13:&nbsp; Fixed help form URL</p> <p>3/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project/removed other contact information</p> <p>7/15/14 - Updated entry based on REQ0002453</p> <p>7/17/14 - &nbsp;Per Charles change mile pricing from $26.88 to Varies. LH</p> <p>7/17/14 - Per Michelle add &quot;<strong>Rates effective July 1, 2014 for FY2015&quot;</strong></p>