UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

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Wireless Services

Submitted by lwright on Mon, 2013-02-11 15:38
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Brief Service Description: 
Basic wireless network service provides Wi-Fi connectivity in covered areas to the UW Campus, Internet and various research networks
Service Description: 
  • Wireless connectivity to UW Campus, Internet, and various research networks via Wi-Fi 802.11 g/n and 802.11a/n where available.
  • Addressing via dynamic DHCP address assignments within registered UW IP address space or via private addressing and Network Address Translation (NAT).
  • 24x7x365 monitoring of network equipment, including on-call engineering staff for off-hours emergencies.
Service Options: 

Basic Wireless Network services described above.

Self-sustaining (enhanced) Wireless Network services may include:

  • Encrypted Wi-Fi Access
  • Support for Voice over IP on Wi-Fi
  • Wireless coverage expansion to new areas of existing buildings
  • Wireless coverage added to new construction/renovation
  • Advanced Wireless troubleshooting to support specific equipment or a specific use beyond basic network and Internet connectivity.
  • Custom engineered solutions
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

Availability: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages.  Service is monitored for interruptions and outage resolution 24x7.

Price: 

Basic services included in the Technology Recharge Fee.

Self-sustaining services

  • Additional Wi-Fi Coverage
    • Costs vary and require a design coordinated by UW-IT specific to the site and building construction, however on average each AP covers 2,400 square feet or 20 users, whichever is greater.  The square footage covered can vary substantially based on building construction types.
    • The cost per AP varies from $800-$2,500+ and consists of the following:
      • New Cat5e cable, pathway, and labor (varies based on building conditions): $300-$1,700+
      • Wired port activation charge:  $137
      • Indoor Wi-Fi AP (300Mbps): $370
      • Indoor Wi-Fi AP (450Mbps): $685
      • Outdoor Wi-Fi AP: Varies
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.

Support Information: 

To report service outages, email netops@uw.edu or call 206-221-6000.  Facilities work may extend the timeframe for service delivery.  Estimates for both the charges and the timeframe will be provided before service orders are placed.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-02-11
Keywords: 
<p>Wi-Fi, Network, AP, Access Point</p>
Notes: 
<p>New service added 2/11/13.</p>

UPS to Support Campus Switches

Submitted by marymulv on Wed, 2011-08-03 10:54
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Brief Service Description: 
Provide backup power support for network switches critical to departmental network connectivity
Service Description: 

This service provides backup power support using Uninterruptable Power Supplies (UPS) to UW Information Technology maintained network switches that provide network connectivity to departmental equipment. This UPS service is intended to provide backup power to switches serving critical equipment adversely affected by power outages.

Service Options: 

The type and number of UPS installed will be determined by UW-IT. 

The customer will provide a list of the network ports needing protection. This will allow UW-IT to determine which UW-IT switches require UPS support and the type of UPS needed.

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medicine Neighborhood Clinics

How to Order: 

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)

Online Help Form: http://www.uw.edu/itconnect/help

Email: help@uw.edu

Phone: 206-221-5000

Business Hours: http://www.uw.edu/itconnect/gethelp

Availability: 

Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Costs are recovered for this service by recharging for the labor time and materials costs.

The current rate for labor is $84.27 per hour. A typical UPS configuration and installation is 4 hours of labor.

Materials and parts are charged at cost. A typical UPS is $1200.00.

Repair and maintenance of the UPS equipment is also billed at time and materials rates.  The typical maintenance schedule for a UPS battery replacement is 3 years.

Additional Information: 

Facilities work may extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are processed.

Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.

The customer will:

  • Insure the equipment (if desired). University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased, or borrowed by University departments. You can find more information here: http://f2.washington.edu/treasury/riskmgnt/insure/EIS
     
Support Information: 

To report service outages, email netops@uw.eduor call 206-221-6000.

Contact for More Information: 

Email help@uw.eduor call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2012-04-03
Keywords: 
<p>UPS, switch, power, backup, outage, electrical, network, downtime, Uninterruptible, Power, Supply</p>
Cost: 
<p>Bill current labor rates for&nbsp;Access Services&nbsp;team.</p> <p>Price includes travel time.</p> <p>Add cost of 1 hour of labor for NDT-EDGE to move power cord of switch from building power to UPS during afterhours maintenance window.</p>
Notes: 
<p>When surveying closet to determine if UPS can be used, take into account space and power requirements of UPS. Also take into account distance of UPS from switch to check if&nbsp;a power strip will be required.</p>

Wired Network Services

Submitted by tomnash on Wed, 2009-03-25 09:57
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Brief Service Description: 
Wired network connectivity
Service Description: 

Basic network connectivity that offers various options per the customers' requirements.  Includes network engineering, network and security operations, and Internet connectivity.  

For a description of wireless and cellular network connectivity see Wireless Services.
 
Basic Networking services include:
  • Wired connectivity to UW campus, Internet, and various research networks; 10/100/1000 Mbps to the wall port as building wiring permits. Basic rate limited to 2 ports per capita.  Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Dual router uplinks within the same routing center for router redundancy via Virtual Router Redundancy Protocol (VRRP).
  • Best effort Class of Service priority.  UW campus backbone networks are upgraded as needed based on aggregate traffic levels.
  • Static or DHCP address assignments within registered UW IPv4 address space based on demonstrated need.
  • IPv6 address allocations from registered UW IPv6 address space.  Addresses may be assigned statically or via Stateless Autoconfig (SLAAC).  Additional IPv6 information.
  • DNS name reservations.
  • Domain name registrations under washington.edu and uw.edu.
  • UW campus-level Intrusion Protection/Prevention/Detection system (IPS & IDS).
  • Local UW campus addresses (p172 addresses) with Network Address Translation (NAT) service in place for off-campus access.
  • 24x7x365 monitoring of core and edge network equipment ("to the wall port"), including on-call engineering staff for off-hours emergencies.
  • Customers must abide by UW Acceptable Use Policy.

 

Service Options: 

Basic Network services described above.

Self-sustaining (enhanced) Network services may include:

  • Unplanned wiring, switch, and wireless upgrades or network expansion
  • Managed, subnet-level firewall
  • Router redundancy between routing centers
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) between UW-IT routing centers, for diversity across the entire campus.  Costs vary depending on the connection speed desired, actual type/model of equipment for your location, and the facilities available at the location.  See Price section below for rates.
  • With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets. See Price section below for rates.  *** As of April 15, 2013, the service option for WoL is temporarily unavailable.  Wake on LAN is expected to be available again in July 2013.  We apologize for the inconvenience. ***
  • Custom engineered solutions

 

Eligibility: 

UW faculty, UW staff, UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units.  Those associated with the following medical groups should email UW Medicine IT Services at mcsos@uw.edu for service: UW School of Medicine, Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW  Neighborhood Clinics, UW Physicians,  Airlift Northwest, and clinicians.
 

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.
Availability: 

Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.  

 

Price: 

Basic services included in the Technology Recharge Fee.

  • For departments covered by the Technology Recharge Fee, there is no per port monthly charge. $137 per port installation charge.
  • For departments not covered by the Technology Recharge fee, there is a $13.00 per port monthly charge. $137 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

Self-Sustaining rates effective July 1, 2012 for FY2013.

  • $137 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
  • Managed subnet firewall
    • $2700.00 Installation and hardware 
    • $48.55 Monthly per firewall
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
  • Subnet VPN
    • $272.25 Monthly per VPN
  • VRRP approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Wake on LAN
    • Labor for setting up this service is billed in half-hour increments of $56.39 per half hour. Most installations do not exceed the first half hour of work. Future change requests from the customer (adding or removing servers or subnets) will be billed at the same rate. Work is performed by UW-IT during regular business hours unless off-hours work has been authorized and scheduled in advance.
  • Custom engineering consulting available at prevailing hourly rates.
 

 

 

 

 

Additional Information: 

p172 and NAT: http://uw.edu/itconnect/connecting/p172.html

 

Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.
Support Information: 
To report service outages, email netops@uw.edu or call 206-221-6000.
 
Facilities work may extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-02-11
Keywords: 
<p>Internet, Ethernet, wifi, wireless, firewall, Gibraltar, FWSM, Tipping Point, IPS, IDS, p172, DNS, DHCP, IP, TCP/IP, MetroE, ET, Domain name, Network Solutions, Registrar, monitoring</p>
Notes: 
<p>Network Operations works with Customer Services to complete domain registration requests when URL forwarding or masking is requested.</p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>6/20/12:&nbsp; Updated to FY13 rates</p> <p>7/25/12:&nbsp; Added information for IPv6</p> <p>2/11/13:&nbsp; Revised to be Wired Network Services (was UW Network Connectivity).&nbsp; Wi-fi entry also added 2/11/13 to complement the Wired Network Services entry.</p> <p>4/12/13:&nbsp; WoL temporarily unavailable.&nbsp; Updated eligibility list for Medicine customers.</p>

Off-Campus Communications Services

Submitted by tomnash on Wed, 2009-03-25 09:57
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Your rating: None
Brief Service Description: 
Provides phone and data connectivity for off-campus locations
Service Description: 

Off-Campus Communications Services allows groups physically located off campus to be connected to the UW phone and data networks. UW-IT can provide desktop phone service that provides 5-digit dialing to other UW numbers, as well as the Regional Calling Service that allows local dialing to most locations from Bellingham to Olympia.  In addition, customers can choose to be connected to the UW data network at various speeds using a UW-installed wired, wireless or combined connection.

Service Options: 

The following options are available with this service: 

Connectivity Options
These options enable direct access to the UW Network from the off-campus location. The high-speed options can be costly and can require 6-18 months to arrange. Advanced planning with the Real Estate Office and UW-IT is strongly recommended. Options include:

  • T1 Line and T1 Line Mileage

The T1 line is ideal for low bandwidth requirements. Each T1 line is 1.5Mbps. In general, a site may order up to four T1 lines for a total of 6Mbps before other options are explored. Mileage charges may apply based on which central office provides the T1 line. Allow three to four weeks for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
 

  • Qwest QMOE (Qwest Metro Optical Ethernet)

QMOE is a leased fiber service integrated with the UW Data Network. In general, QMOE connections will either be 20Mbps, 50Mbps, or 100Mbps, but other bandwidth options may be available such as 500Mbps and 1000Mbps. There is a minimum four-year term requirement. Allow at least three months for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
 

  • UW Metro Area Ethernet

UW Metro Area Ethernet is used to provide 1000Mbps connections. Allow approximately one year to provision because of dependencies for permits and coordination with the City of Seattle.
 

Communication Infrastructure
This includes cabling and telecommunication room(s). Site evaluations will determine requirements, options, and cost estimates and are often coordinated with the help of the Real Estate Office and the building's owner/manager.

Desktop Telephone Service
UW-IT telephone service features available on campus are also available off campus, with a few exceptions for locations outside of the Puget Sound area. Please see the detailed description for Telephone services.

Wired Ethernet Service
This allows for connectivity between workstations at the off-campus location at speeds up to 1Gbps. Wired Ethernet Service features available on campus are also available off campus. Please see the detailed description for UW Network Connectivity services. 

Wi-Fi Service 
This allows for connectivity between workstations at the off-campus location using 802.11a/b/g/n wireless technology. Please read the detailed UW Wireless Policy.

Other
Sites may optionally be furnished with the following services as needed:

  • UW-IT managed subnet-level firewall.
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability.
  • If the site cannot connect directly to the UW network, an IPsec VPN can extend UW data network connectivity through a secondary Internet Service Provider. UW telephone, wired, and Wi-Fi services may not be available with this connectivity option.
Eligibility: 

UW academic units; UW administrative units. UW Medicine and clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

If you already have UW-IT phone and data services at an off-campus location and need to add, disconnect, or change the service:

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate will help fill out the form below for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line.

For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

When filling out this SharePoint Request Form, please log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password

 

Availability: 

Off-campus connectivity and troubleshooting is available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Connectivity Options

Connectivity Type Installation Charges Monthly Charges Other Charges
T1

$940 for a new install

$470 to add T1's

 Each T1 Line: $242.31

Monthly T1 Line Mileage (if applicable): $26.88 per mile

Out of Band Modem line: $36.81 per month
QMOE (Qwest) $470 + applicable facility charges (estimated facility charges ~$2,500 - $10,000)

20Mbps or 50Mbps: $1221.79

100Mbps: $2,052.14

 Out of Band Modem Line: $36.81 per month
UW Metro Area Ethernet 1000Mbps: $940 + applicable construction and facility charges (estimated construction and facility charges ~$30,000 - $250,000) Monthly Charge for 1000Mbps: $736.24  

Communication Infrastructure
A site evaluation is required for estimates because costs can vary widely depending on the location and services needed.

  • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
  • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
     

Desktop Telephone Service
See Telephone Service. Depending on the service address and the number of telephone lines, additional mileage charges may apply. An estimate will be provided once a service address is confirmed and evaluated.

Wired Ethernet Service
See UW Network Connectivity.

Wi-Fi Service
Costs can vary from $800 - $250,000 depending on approximate square footage, number of access points, and number of "general purpose" Wi-Fi users.

Managed Subnet-Level Firewall

  • Installation Charge for UW fiber connected site: $2,700
  • Monthly Charge for UW fiber connected site: $42.00 (includes one rule set change per month)
  • Installation Charge for T1 or QMOE connected site: $214
  • Monthly Charge for T1 or QMOE connected site: $16.92 (includes one ruleset change per month)

 Subnet ipSec Virtual Public Network (VPN)
Charges from a secondary Internet Service Provider (ISP)are arranged between the customer and the ISP. The following UW-IT charges also apply:

  • Installation Charge: Three hours of Network Engineering @ $120.50 per hour
  • Monthly Charge: $302.00
  • Monthly Charge for Out of Band Modem Line: $36.81
Additional Information: 

Requires a valid UW budget number.

Service Level Description: 

Service is dependent on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored by the UW Information Technology Network Operations Center. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Support Information: 

For technical network support you may contact: 

UW-IT Network Operations Center
Email: netops@uw.edu
Phone: 206-221-6000

For all other issues you may contact:

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-03-11
Keywords: 
<div> DS1, T1, Dark Fiber,&nbsp;MetroE, ET, Off-campus, Ethernet,&nbsp;DRKFBRPR, point-to-point, ETAR, VPN, Mbps, Bandwidth, QMOE, Qwest, connectivity, modem, speed, firewall</div>
Notes: 
<div> <p>Subnet VPN may also be referred to as the Campus Network VPN.</p> <p>The following information is linked from REO&rsquo;s FAQ page and still includes pricing information: <a href="http://www.washington.edu/itconnect/phones/policies.html#reloc"><u>http://www.washington.edu/itconnect/phones/policies.html#reloc</u></a>, <a href="http://www.washington.edu/itconnect/phones/graphics/data.pdf"><u>http://www.washington.edu/itconnect/phones/graphics/data.pdf</u></a>.&nbsp;</p> <div> We need to confirm what locations we can provide all telecom features</div> <div> We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.<span class="Apple-converted-space">&nbsp;</span></div> <div> &nbsp;</div> <div> 3/28/13:&nbsp; Per Mary Hoverson&#39;s request, RT 1817115, I changed references from &quot;UW Real Estate Office&quot; to &quot;Real Estate Office&quot;.</div> </div> <p>&nbsp;</p>