UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Web Publishing and Collaboration Tools

MSCA (Microsoft Collaborative Applications)

0
Your rating: None
Brief Service Description: 
A UW-wide offering of select Microsoft Office 365 services for collaboration and sharing.
Service Description: 
UW Microsoft Collaborative Apps offers the following Office 365 services for use with an eligible UW NetID: 
  • UW SharePoint Online (MySite):
    • 25GB storage for files and other data.
    • UW SkyDrive Pro: store, share and sync documents up to 2GB.
    • Office Web Apps: create, view and distribute Word, Excel, PowerPoint and OneNote documents. (Access Web App is currently unavailable.) 
    • Site mailboxes hosted on Exchange Online provide an additional 5GB of storage for email and attachments per site. 
    • SharePoint Sites for creating up to 2,000 Intranet web sites for collaboration and sharing.  
    • Social network that allows you share knowledge and start conversations. 
  • UW Lync Online:
    • Instant messaging with the UW Community and with others around the world via Lync open federation. 
    • Online meetings with up to 250 participants from the UW community, outside federated Lync organizations or anonymous. 
    • Desktop and application sharing.  
    • Real-time presence information, available to a wide range of applications like SharePoint and Outlook. 
    • Integrated with UW Exchange Local.
  • HIPAA Business Associates Agreement established between UW and Microsoft.
  • FERPA protections are included in the agreement with Microsoft. 

This service is enabled for current students, faculty, staff and clinicians.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW clinicians; For Shared NetIDs and sponsored NetIDs, accounts will be available upon request.

How to Order: 
These services are enabled by default for all current students, faculty, staff and clinicians. Shared NetIDs can be enabled for the service by the request of current faculty, staff or clinicians by sending a request to help@uw.edu.
Availability: 

24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

The Service Level Agreement (SLA) with Microsoft guarantees 99.9% uptime.

Support Information: 
Limited support for service activation questions is available from the UW Information Technology Service Center. Questions regarding the use and features of the service should be directed to Microsoft. 
 
More details about UW Lync can be found at
 
More details about UW SkyDrivePro (UW SharePoint Online) can be found at http://www.washington.edu/itconnect/wares/online-storage/skydrive-pro/.
Contact for More Information: 

UW Information Technology Service Center 
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu 
Phone: 206-221-5000 
Business Hours: http://uw.edu/itconnect/help

Maintenance
Last Review Date: 
Sat, 2014-07-12
Keywords: 
<p><span id="part1">email, calendar, microsoft, office 365, O365, Lync, chat, presence, collaboration, storage, link, lynk, MSCA, conference, sky drive, sharepoint, HIPAA, HIPPA, FERPA, skydrive</span></p>
Cost: 
<p><span id="part1"><strong>This service is included in the Technology Recharge Fee.</strong></span></p>
Notes: 
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p> <p>10/07/13:&nbsp; Created new service entry.&nbsp; <span id="part1">DRAFT entry. Heidi Stahl will draft as of 10/4/13.</span></p> <p>10/08/13:&nbsp; Updated FERPA statement.</p>

MediaAMP

0
Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

Lecture Capture

0
Your rating: None
Brief Service Description: 
Cloud-based, campus-wide, lecture capture and presentation recording software
Service Description: 

Panopto is replacing Tegrity and is a cloud-based, lecture capture presentation recording service that allows for easy recording and reviewing of courses, lectures and presentations. Panopto is designed to make the lecture capture process easy. Recordings in Panopto are viewable on most browsers and mobile devices. We recommend creating all new recordings in Panopto as Tegrity will be retired on March 20, 2015.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; Anyone with a UW NetID.

How to Order: 
Availability: 

Available 24 hours a day, 7 days a week.

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of Panopto or Tegrity by UW faculty, staff, and students.

Service Level Description: 

Operational 24 hours a day, 7 days a week.

Enquiries will be responded to within 2 business days, if not sooner.

Support Information: 

Web: http://www.washington.edu/itconnect/learn/tools/panopto and http://uw.tegrity.com

Email: help@uw.edu

Phone: 206-221-5000

Support staff are available 9:00 a.m. - 5:00 p.m., Monday - Friday.

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000, 9:00 a.m. - 5:00 p.m., Monday - Friday.

 

Maintenance
Last Review Date: 
Thu, 2014-12-11
Keywords: 
<p>lecture capture; presentation recording;</p>
Notes: 
<p>7/27/12: Greg is making some style edits to the SharePoint entry today. Mary added this entry to Drupal to prepare for content. Tammy will add to Drupal once Greg is finished. I added &quot;Tegrity&quot; as the URL path name, but should it be LectureCapture instead?</p> <p>11/9/12: added Teaching and Learning category; added that to this service ~ Mary</p> <p>3/17/14: Updated email address for contact to help@uw.edu as per single point of contact project -Michelle</p> <p><span>5/14/14: Added Laura Baldwin as new Service Manager -Michelle</span></p> <p>07/10/14: Updated to include info on Panopto -Michelle</p> <p>12/11/14: Changed Tegrity retire date as per&nbsp;REQ0109856 -Michelle</p>

Google Collaborative Applications

0
Your rating: None
Brief Service Description: 
A UW-branded cloud service provided by Google that includes email, calendaring, and other collaboration tools
Service Description: 

This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Google Apps account.

UW Google Apps offers the following through the Google Apps for Education program:

  • UW Google Email: Ad-free email with 30 GB of storage, and continued use of your @u.washington.edu or @uw.edu email address
  • Google Calendar: Schedule meetings, create events, and share calendars
  • Google Docs: Create, store, share, and collaborate on documents, spreadsheets, and presentations online
  • Google Sites: Create Web sites and incorporate photos, videos, calendars, and more
  • Google Talk: Instant messaging and computer-to-computer voice calling

More information can be found online at http://www.washington.edu/itconnect/connect/email/google-apps

Service Options: 

Several additional applications are available through UW Google Apps.  These applications are not included in the core services of Google Apps for Education and require a separate End User License Agreement (EULA).  UW Google Apps currently offers these additional applications:

  • Picasa 
  • Groups
  • Wallet
  • User Managed Storage
  • Blogger 
  • YouTube 
  • Google Maps 
  • Voice 
  • Analytics 
  • Moderator 
  • Webmaster Tools
  • Google Bookmarks
  • Google Books 
  • Google Code
  • Lucidchart (3rd party App)

 

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Google Apps service. 

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Google Apps" tab on the left.

 

Availability: 

Google indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Google.

More details can be found at http://uw.edu/googleapps.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>Google, Google Apps for Education, gmail, email, calendaring, shared calendaring, calendar, photos, share documents, alumni email, IM, chat, instant messaging, student, docs, sites, talk</p>

UW Windows Live

0
Your rating: None
Brief Service Description: 
A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.
Service Description: 
This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Windows Live account.

UW Windows Live offers the following services through the provided Microsoft Account:

  • IT Academy: Learn about Microsoft's products through this excellent e-learning tool
  • SkyDrive: Store, access, and share your files anywhere online with 7 GB of storage
  • Office Web Apps: Use Word, Excel, Power Point, or One Note from your web browser
     

More information can be found online at http://uw.edu/windowslive

Service Options: 

None

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Windows Live service.

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Windows Live" tab on the left.
Availability: 

Microsoft indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Microsoft.

More details can be found at http://uw.edu/windowslive.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2012-09-06
Keywords: 
<p>Microsoft, UW Windows Live,&nbsp;cloud, Live, <a href="mailto:Live@Edu">Live@Edu</a>, Workspaces, SkyDrive,&nbsp;photos, share documents,&nbsp;student, Live ID, LiveID</p>

UW SharePoint

0
Your rating: None
Brief Service Description: 
Browser-based collaboration and document-management tool
Service Description: 

Rates for this service are for FY15

UW SharePoint is a Web application platform that solves customer needs for team collaboration, business process improvement, and Web publishing. The current version of UW SharePoint is SharePoint 2010.

As a platform, UW SharePoint can be used in a number of ways to provide value to those using it. UW SharePoint can help:

  • Improve collaboration capability between individuals, teams, departments, and schools
  • Provide a robust document management, file sharing, and Web publishing platform that is well integrated with existing Microsoft Office applications
  • Improve business processes within departments, schools, and colleges through enhanced business intelligence, customized process workflows, electronic Web-based forms, and controlled records management
  • Reduce the number of emails, email attached documents, and printed materials shared between individuals and teams
  • Provide for an efficient and extensive UW enterprise search platform that can be finely tuned for security, and has the capability to include internal and external Web properties and individual user profiles
  • Support business critical digital-media processing, metadata management, data warehousing applications, and custom business process workflows with a minimum of custom code development
Service Options: 

Site Collections are groups of sites that are provisioned to a department or group of departments. They have a 5 GB disk quota and are administered by at least one responsible individual who acts as a primary support contact for the collection's users. The quota for a Site Collection can be increased for an additional fee.

MySites are personal sites available to individual users (limited to staff, faculty, and special exception UW NetIDs).  These have a 100 MB disk quota.  

Eligibility: 

UW faculty, UW staff

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week, with maintenance windows on Sundays from 8:00 a.m. - 10:00 a.m.

Price: 

Site Collections: New site collections incur a one-time $200 setup fee.  The standard fee for ongoing service is $68.70 per month for a 5 GB site. Additional 5 GB storage blocks are available for $68.70 per 5 GB. A valid UW budget is required. Additional license fees may be required.

Hourly Consulting Rate: SharePoint experts are available for $91.71 per hour if any consulting beyond our standard support is desired.

MySites: There is no charge for MySites, which you can get without having a Site Collection.

Service Level Description: 

There are no current service level agreements in effect relative to the UW SharePoint.

UW Information Technology will attempt to perform any needed regular maintenance on the SharePoint server on Sundays from 8:00 a.m. to 10:00 a.m. Emergency maintenance may be performed at any time. Important business functions such as collaboration, document management, search, Web publishing, file sharing, and custom business workflows developed in SharePoint may be impacted during maintenance periods.

There are failover capabilities on the Web front-end servers, and the SQL database runs on a clustered pair of servers. Standardized backup procedures used for UW Information Technology-managed SQL databases will be followed for SharePoint content.

After a disaster, critical business systems/processes may be impacted by a loss of SharePoint services. Disaster response processes and emergency communications or messaging systems should not rely upon SharePoint.  

Support Information: 

UW SharePoint has a distributed support model.

Tier 1 (End User questions): Individual site users will contact each SharePoint site's owners/administrators for end-user support and training in using the application.

Tier 2 (Site Owner questions): Site owners contact the UW Information Technology Service Center, where their questions will then be escalated as appropriate.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

The SharePoint Community Site (https://sharepoint.washington.edu/community/Sharepoint) will host information on training, development, and design resources. A link to the Microsoft-provided SharePoint user training package is provided via this site.

SharePoint site collection owners who have SharePoint 'how to', best practice, and other general questions also can email sharepoint_tech@u.washington.edu. This list includes all UW SharePoint site owners/admins who are part of the UW SharePoint community.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>sharepoint, collaboration, web, microsoft, msca, MOSS, MySite, Site Collection</p>

Catalyst Web Tools

2
Your rating: None Average: 2 (3 votes)
Brief Service Description: 
Communication and collaboration applications for teaching, learning, and research
Service Description: 
The Catalyst Web Tools are a set of Web-based communication and collaboration applications designed for use in teaching, learning, research, and everyday work.

 

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; anyone with a UW NetID

How to Order: 
Available online at: http://catalyst.uw.edu
Availability: 
Available 24 hours a day, 7 days a week.
Price: 
This service in included in the Technology Recharge Fee.
 
No charge for use of the Catalyst Web Tools by UW faculty, staff, and students

 

Additional Information: 
Service Level Description: 
Operational 24 hours a day, 7 days a week.
 
Enquiries will be responded to within 2 business days, if not sooner.

 

Support Information: 
Email: help@uw.edu
Phone: 206-221-5000 (option 4)
Hours:
  • 8:00 a.m. - 10:00 p.m.  (Mon-Thurs)
  • 8:00 a.m. - 6:00 p.m. (Fri)
  • 12:00 p.m. - 10:00 p.m.  (Sun)

 

Contact for More Information: 
Email help@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Mon, 2014-03-17
Keywords: 
<div> web, collaboration, tools, education, teaching, learning, research, LMS, learning management, course management</div>
Notes: 
<p>added to teaching and learning category 11/9/12 ~mm</p> <p>3/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project</p>

K-20 Videoconferencing

0
Your rating: None
Brief Service Description: 
Extensive multipoint conferencing services that support ISDN and IP-based videoconferencing
Service Description: 

The Washington K-20 Educational Network provides extensive multipoint conferencing services supporting both ISDN and IP-based videoconferencing. This service allows multiple participants to connect to a videoconference using H323 based hardware devices and software. 

Service Options: 
K-20 supports the following devices/applications:
  • Most IP based H323 endpoints: Polycom, Cisco, Lifesize, etc.
  • H323 software applications: ◦Polycom PVX
    • Polycom M100
    • Polycom RealPresence (Desktop & Mobile)
    • LifeSize Softphone
    • Xmeeting
Participants can also join videoconferences using their telephone through dial-in access.
Eligibility: 

UW faculty, UW staff, UW students, UW researchers (must have access to appropriate videoconferencing endpoint)

How to Order: 

Email: help@uw.edu (include "MCU" in subject line)

Phone: 206-221-5000

Fax: 206-221-5001
Availability: 
K-20 videoconferencing resources are available on a first-come, first-serve basis with the exception that, if a conflict arises, instructional conferences take precedence over administrative conferences.          
 
The MCUs operate 24 hours a day, 7 days a week. 
Price: 
This rate is currently under review:
 
$50.00 per conference series up to 6 months
Additional Information: 

http://www.wa-k20.net/video_services.php?page=4b&rn0=on&sn3=on

All conferences scheduled on the K-20 Multipoint Control Unit (MCU) must be related to the educational mission of the University of Washington.

Users planning to connect to the K-20 MCU via IP video (H.323) must register their endpoints with the K-20 Gatekeeper (http://www.wa-k20.net/h323.php?page=4b2a&rn1=on&sn3=on).

Service Level Description: 

Customer requests will be responded to within two business days.

Support Information: 

Email: help@uw.edu (include "MCU" in subject line)
Support hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

Contact for More Information: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Maintenance
Last Review Date: 
Tue, 2014-08-26
Keywords: 
<p>Videoconference, videoconferencing, conferencing, K-20, network, multi-point</p>
Notes: 
<p>Service manager updated to Noah Pitzer</p> <p>7/17/14 Per Roland, remove annotation about the rate being under remove.&nbsp; Per Roland, the service is going thru a radical transformation as they move to a hosted solution with user self scheduling.&nbsp; However, that will not happen until sometime after the end of the year.</p> <p>8/26/14 Made changes per REQ0028436</p>

UW Shared Web Hosting

0
Your rating: None
Brief Service Description: 
A suite of Web servers for the UW community
Service Description: 

The Web Publishing service provides:

  • a cluster of Web servers to make your information available to browsers
  • storage space for your Web pages
  • the ability to install Web applications like WordPress, Drupal and others
  • optional database services, site access control and other utilities

Your pages will be published and available at one of these URLs:

You can create your Web pages via a variety of desktop Web authoring tools, build pages using text editors, or install Web applications.

 

Service Options: 

 

Eligibility: 

UW faculty, UW staff, UW students, UW academic units, UW administrative units

How to Order: 
Availability: 

UW Shared Web Hosting services are available from any Internet connections.  Services are set up with a cluster server environment so that small system failures will not cause a service outage.  The service is not designed for quick recovery from a major disaster.  Occasional downtime is scheduled for periodic upgrade of servers.

Historically our service availability has been 99.9%. However, since the Web Publishing environment is shared, excessive use of the services by one or more users may degrade performance for others.

Price: 

The basic service is included in the Technology Recharge Fee for faculty and staff and is funded by the Student Technology Fee for students.

A basic disk storage allocation of 1 GB is included for faculty, staff, and shared accounts. Students are provided 300 MB of storage.

Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.  

UW Blogs Network is available at no additional cost.

URL Forwarding or URL Masking is $50 per URL per year.

Additional Information: 

For information on Web Publishing, see:
http://uw.edu/itconnect/web/ and http://uw.edu/itconnect/web/publishing/

For information on the streaming media options, see:
http://uw.edu/itconnect/web/streaming

For information on URL Forwarding and URL Masking, see:
http://uw.edu/itconnect/web/publishing/url-forwarding.html

Other customers who have considered this service have also looked at UW Google Apps, UW Windows Live, and Standard Managed Servers services. 

Mailing Lists for this service
 

Service Level Description: 

UW Shared Web Hosting services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters. UW Information Technology responds to queries within 2 business days. Support is limited to ensuring that centrally installed functions and software are operating. Data for storage for students is fixed at 300 MB.

UW-IT provides documentation to help customers use the UW Shared Web Hosting services. Customers provide their own ready-to-publish pages, install them on the servers, and install and operate any custom Web sites. UW-IT customer support is limited to assisting with server operational problems and clarifying documentation. Consulting may be available for a fee.

 

Support Information: 

Support information on using the servers is at http://uw.edu/itconnect/web/publishing/

Questions can be sent to the UW Information Technology Service Center.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Customer References: 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-02-11
Keywords: 
<p>Web, faculty, staff, students, departments, courses, publishing, URL forwarding, URL masking, ovid, vergil, shared, hosting</p>
Cost: 
<p>No charge for basic service.&nbsp; There may be charges if additional resources are requested.</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p> <p>9/7/12: Copied major edits from wiki site per Janice ~ Mary</p> <p>9/27: edits to Additional Information section per Janice ~ Mary</p> <p>2/11/13: Name change and additional information per Janice ~ Darlene<br /> &nbsp;</p>

UW Administrative Home Pages

0
Your rating: None
Brief Service Description: 
Web publishing environment for top-level administrative UW information
Service Description: 

A Web publishing environment for general information about the University of Washington with a consistent design is provided on a dedicated server (www.washington.edu).

This service provides a stable server environment supporting the latest Web technologies.

Eligibility: 

UW faculty, UW staff

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 

To use this service, you need an account on a supported host.
http://uw.edu/webguides/

Service Level Description: 

This service provides a clustered Apache server environment. For security, performance, and reliability, this server environment is set up to handle only http requests. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolutions. Both development and production environments are available and supported.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-06-07
Keywords: 
<p>web, publishing, pages, central, www.washington.edu</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p>