UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

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MediaAMP

Submitted by marymulv on Tue, 2012-11-20 15:49
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Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA compliant)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Tue, 2012-11-20
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>

UW Central File Storage Service for Users - The U Drive

Submitted by marymulv on Tue, 2012-10-30 11:23
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Brief Service Description: 
U Drive - UW Central File Storage
Service Description: 

U Drive provides Faculty, Staff and Students a file storage location that is accessible from anywhere on the Seattle, Tacoma and Bothell campuses, including the campus WiFi network. An initial storage quota of 5GB* is provided, and additional space may be purchased with a UW budget number.

U Drive files are available via the network in real time, from any computer on campus, both personal and institutionally owned. Windows, Mac and Linux computers are supported. Off campus, users will be able to access their files via standard internet protocols such as Secure File Transfer Protocol (SFTP). No additional software is needed to sync files, and desktop software (such as SPSS or Adobe products) can open and save files directly from the U Drive from campus.

U Drive files are backed up, and self-service file restore functionality is provided.

*The 5GB quota is subject to change based on review of actual usage.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers

How to Order: 

Students: U Drive is automatically activated for all students: http://uw.edu/itconnect/wares/udrive

Faculty/Staff: U Drive must be activated via the UW NetID Service Manage Page. Follow these steps from your browser to activate this service:

1. Navigate to your Manage your UW NetID Resources Web page

2. Click on "Computing Services"

3. Check the box next to "Central File Storage"

4. Click on "Subscribe" to activate your storage

 

Availability: 

Service is available 24 hours per day 7 days a week. Support is available during business hours (see Support below).

This service may experience periodic outages for maintenance, service, or unexpected incidents. It is therefore recommended that systems and services integrating with the U Drive service be designed to tolerate brief periods of unavailability.

Price: 

There is no additional charge for up to 5GB storage.

For students, funding for this service is provided by the Student Technology Fee (STF).

For faculty and staff, funding is provided by the Technology Recharge Fee (TRF).

Additional quota can be purchased with a UW budget number at a rate of $0.35 per GB per month.

Service Level Description: 

U Drive is targeted as an always available service with minimal downtime. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution. User support is available during business hours only.

Support Information: 

Documentation: http://uw.edu/itconnect/wares/udrive

Support: help@uw.edu

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Phone: 206-221-5000

Business Hours: http://uw.edu/itconnect/gethelp

 

Contact for More Information: 

Email help@uw.edu for service inquiries.

To receive updates about this service, subscribe to "central-file-storage-announce" by going to:

https://mailman1.u.washington.edu/mailman/listinfo/central-file-storage-announce

Maintenance
Last Review Date: 
Tue, 2012-10-30
Keywords: 
<p>U Drive; UDrive; Central File Storage</p>

Shared Scalable Compute Cluster for Research (Hyak)

Submitted by marymulv on Fri, 2012-09-21 14:52
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Brief Service Description: 
Hyak is an on-campus platform for scalable scientific computing
Service Description: 

Hyak is a shared, high-performance computer cluster dedicated to research computing at UW. Participating academic units (sponsors) invest in a common high-performance infrastructure, while individual users fund the purchase of compute nodes and supplemental storage configured according to their specific requirements. The system design guarantees users immediate access to their own nodes as well as allowing users fair access to idle CPUs throughout the cluster. Hyak infrastrucutre is deployed in Islands (sub clusters), each supporting ~500 compute nodes. All Islands share a common job scheduler, high performance scratch storage, and login/data-mover nodes with high speed external network links.

https://wiki.cac.washington.edu/download/attachments/51429607/SSC@UW+Postcard+-+5x7+-+Front.jpg

Hyak provides:

  • Low latency (<= 3.5µs) 10Gbs connections among all nodes in each Island
  • 300Gbs or more of bandwidth between Islands
  • 100GB of capacity of shared high-speed scratch space for each node
  • 500GB of capacity in the lolo Archive File System for each node
  • 50GB of capacity in the lolo Collaboration File System for each node
  • Multiple 10Gbs network connections to campus, the Internet, and lolo
  • Ssh-protocol access (ssh, scp, sftp, etc.) from all locations
  • Two-factor authentication, using your UW NetID and a hardware token
  • Red Hat Enterprise Linux operating system
  • Full Intel software development environment, and other dev tools
  • Several high-level software tools, including Mathematica and R
  • Support for single-node virtualization, including MS Windows

Hyak is an excellent option for research groups requiring a fast, convenient, flexible, and cost effective alternative to operating their own scalable, high performance computing resource.

Hyak is part of an integrated, scalable scientific computing infrastructure operated by UW-IT, including the lolo Archive and Collaboration File Systems, and a high performance research network, supporting fast data transfers among these systems and between them and the campus and the Internet.

Service Options: 

Customers may purchase between one and more than 100 compute nodes and between 22TB and more than 1PB of storage. Compute nodes and storage subsystems are available in a wide variety of configurations.

Customers may install and use nearly any software they like, including commercial applications, provided they are supported by the Hyak operating environment.

Customers may configure one or more of their nodes for interactive use. Nodes in this configuration support one job queue to support fair share scheduling in which each user's job priority is a function of their recent use of the system.

Customers may assign one or more users as group admins with the authority to add and remove user access to the system and modify job priorities.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW academic units; Researchers at UW and UW affiliates associated with a sponsord academic unit

How to Order: 

Email help@uw.edu and include the service name "Hyak" in the subject line.

Evaluation accounts are available upon request.

Availability: 

Outside scheduled maintenance, the system is designed to be available 24x7x365 with minimal unscheduled downtime. New equipment is typically deployed within six weeks of purchase.

Hyak is offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month (January, April, July, October), the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.

Other maintenance performed on Hyak is relatively rare, short (30-60 minutes), and does not impact running jobs. This type of maintenance is announced to the hyak-users list.

Price: 

Customers pay a one-time charge for equipment which UW-IT deploys and operates in Hyak on their behalf. No indirect costs are charged for equipment deployed in Hyak. Compute nodes are operated for three years, while storage may be operated for up to six years. Prices are updated roughly quarterly.

A full compute node price list is available HERE.

Sample prices for compute noes, including all supporting infrastructure are:

Model CPU (dual) GB RAM GB Disk Price
IBM HS23 E5-2650 64 600 $5,057.80
IBM HS23 E5-2650 256 600 $10,616.10
IBM HX5 E7-2870 640 50 $31,031.48

 

A full price list for supplemental storage is available HERE.

Sample prices for storage (including file servers, GPFS licenses, network connections, etc.) are:

Model Drive GB Drive RPM # Drives Usable TB Price
IBM DS3512 3,000 7200 48 96 $58,482.38
IBM DS3512 3,000 7200 192 384 $148,308.38
IBM DS3512 600 15,000 48 22 $52,275.08
IBM DS3512 600 15,000 192 86 $123,402.40

 

Additional Information: 

A more detailed description of the overall Hyak project is available HERE. Hyak User Documentation is also available.

Hyak infrastructure and operations are funded by various sponsors, each of which is entitled to a portion of the system's overall capacity. All customers deploying equipment in Hyak must receive the approval of their sponsor, typically their dean's office. UW-IT can manage the approval process. Academic units currently sponsoring Hyak are:

  • The College of Arts and Sciences
  • The College of Engineering
  • The College of the Environment
  • The iSchool
  • The School of Medicine, Baker Lab

Other academic units interested in sponsoring Hyak capacity must be approved by the Hyak Governance Board and are limited by available data center capacity. Sponsorships supporting 50 compute nodes or more cost $3,000 for each slot ($150,000 for 50 nodes). A slot is the system capacity necessary to support a single compute node for six years. Because Hyak compute nodes are deployed for three years, each slot supports two generations of compute nodes.

Hyak is a word in Chinook Jargon, meaning "fast." Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 

Hyak support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

 

Maintenance
Last Review Date: 
Wed, 2012-11-28
Keywords: 
<p>scalable scientific computing</p> <p>hyak</p> <p>lolo</p> <p>research</p> <p>cluster</p> <p>beowulf</p> <p>HPC</p>
Notes: 
<p>New service in catalog; service had been up for a couple years via eScience</p> <p>11/28/12:&nbsp; updated pricing, other minor font changes</p>

Shared Central File System for Research Archives (lolo Archive)

Submitted by marymulv on Thu, 2011-02-17 15:09
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Brief Service Description: 
Safe, long term storage of files which are rarely accessed (lolo Archive)
Service Description: 
The lolo Archive is a file-based repository appropriate for data which you rarely access but for which you want to ensure long-term safekeeping and fast, convenient retrieval.
 
 
 
 
The lolo Archive provides:
  • All files immediately and directly accessible by the customer
  • Two copies of all files on tape, each in a separate Seattle area data center
  • 10Gbs network connections to campus, the Internet, and Hyak
  • Fast uploads and downloads for large (>=100GB) files
  • Support for up to 10,000 files per TB of data stored
  • Direct access from Hyak login/data-mover nodes
  • Ssh-protocol access (ssh,scp,sftp,etc) from all locations
  • Standard UW NetID authentication
The lolo Archive is part of the integrated, scalable scientific computing infrastructure operated by UW-IT, including Hyak, the lolo Collaboration File Syste, and a high performance research network, supporting fast data transfers among these systems and between them and campus and the Internet.

 

Service Options: 
Storage may be purchased in 1TB increments up to 1PB or more.
Eligibility: 

UW researchers

How to Order: 
Email help@uw.edu and include the service name "lolo" in the subject line.
 
Evaluation accounts are available upon request.
Availability: 
The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.
 
Periodic Regular Maintenance is scheduled to match the Hyak system maintenance schedule.
 
Hyak will be offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month, the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.
Price: 
$190/TB/year = $15.83/TB/month
 
Storage may be purchased in 1TB increments. Each TB of capacity purchased requires a three year commitment. Billing is based on the storage allocated, not the capacity consumed. Billing is monthly.
 
1TB for 3 years = $570 ($190TB/year * 3 years)
 
Rates are updated on an annual basis on July 1st. Mid-year rate reductions are possible when customers purchase 200TB or more. Rates are the same for all customers.
Additional Information: 
 
Lolo User Documentation is also available.
 
lolo is a word in Chinook Jargon meaning "the whole thing" and "to carry," depending on the application of accents. Written in lower case, lolo also represents a binary string (decimal 10).
 
Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from the Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 
lolo Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.
 
Planned maintenance windows match the Hyak system (8 hours during business hours on the 2nd Tuesday of every month).
Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/computing/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp.html
Contact for More Information: 

Email help@uw.edu and include the service name "lolo" in the subject line

Maintenance
Last Review Date: 
Fri, 2012-09-21
Keywords: 
<p>HSM, tape, storage, GPFS, TSM, Hyak, eScience, research, lolo</p>
Cost: 
<div class="ExternalClass73E8BB5B7B2646A787968BF1A13A2979"> <div class="ExternalClassE5989B77874D4561AA1B3551670927B0"> <div> rates will be adjusted annually on July 1st.</div> </div> </div> <p>&nbsp;</p>
Notes: 
<p>6/20/12 Updated prices to reflect new FY2013 cost. -Darlene Lowe</p> <p>9/21/2012 Major updates per Chance Reschke. ~ Mary Mulvihill</p>

Shared Central File System for Research Collaboration (lolo Collaboration)

Submitted by marymulv on Wed, 2011-02-16 11:45
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Brief Service Description: 
Shared central file system for research (lolo)
Service Description: 
The lolo Collaboration File System has been designed to support the sharing of data among researchers on the UW campus, users of Hyak, and peers at other institutions. It can act as a high performance data transfer node (throughput of hundreds of MBs to Gigabytes per second, depending on file size, number of files, etc.), as well as a convenient means of accessing Hyak results from workstations in your lab.
 
 
https://wiki.cac.washington.edu/download/attachments/51429607/SSC@UW+Postcard+-+5x7+-+Front.jpg
 
The lolo Collaboration File System provides:
  • All files immediately and directly accessible by the customer
  • Highly available access to your files from campus, Hyuak, and the Internet
  • 10Gbs network connections to campus, the Internet, and Hyak
  • Support for up to 100,000 files per TB of data stored
  • Direct access from Hyak login/dta-mover nodes
  • CIFS (standard SMB network mounts) access from campus
  • NFS or GPFS access from UW-IT Managed Servers
  • Ssh-protocol access (ssh, scp, sftp, etc.) from all locations
  • Standard UWNetID authentication

The lolo Collaboration File System is an excellent option for research groups requiring a means for fast, convenient data sharing with peers on and off campus.

The lolo Archive is part of an integrated, scalable scientific computing infrastructure operated by UW-IT, including Hyak, the lolo Collaboration File System, and a high performance research network, supporting fast data transfer among these systems and between them and campus and the Internet.

 
Service Options: 
Storage may be purchased in 1 TB increments, up to 1 PB or more.
 
UW-IT Managed Servers can be configured to access lolo via NFS or GPFS.
Eligibility: 

UW researchers; UW affiliated organizations; Researchers at UW and UW affiliates

How to Order: 
Email help@uw.edu and include the service name "lolo" in the subject line
 
Evaluation accounts are available upon request.
Availability: 

The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Periodic Regular Maintenance is scheduled to match the Hyak system maintenance schedule:

  • Hyak will be offline from 9:00 a.m. - 5:00 p.m. for scheduled maintenance the second Tuesday of every month.
  • Every third month, the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.
Price: 
$1570/TB/year - $130.83/TB/month
 
Storage may be purchased in 1TB increments.  Each TB of capacity purchased requires a three year commitment.
Billing is based on the storage allocated, not the capacity consumed.  Billing is monthly.
 
1TB for 3 years = $4,710 ($1,570/TB/year * 3 years)
 
Pricing is updated on an annual basis on July 1st.  Mid-year rate reductions are possible when consumers purchase 200TB or more.  Rates are the same for all customers.
Additional Information: 
See http://escience.washington.edu/what-we-do/lolo

Lolo User Documentation is also available.
 
lolo is a word in Chinook Jargon, meaning "the whole thing" and "to carry", depending on the application of accents. Written in lower case, lolo also represents a binary string (decimal 10).
 
Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from Chinook and Chehalis and other local languages, as well as French and English.  We've chosen words from Chinook Jargon for the names of systems in the UW research cyber infrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 

lolo Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem.  Our goal is always to minimize user downtime by responding as quickly as possible.

Planned maintenance windows match the Hyak system (8 hours during business hours on the 2nd Tuesday of every month).

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/computing/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html
Contact for More Information: 
 
Email help@uw.edu and include the service name "lolo" in the subject line
Maintenance
Last Review Date: 
Fri, 2012-09-21
Keywords: 
<div> HSM, tape, storage, GPFS,&nbsp;TSM, Hyak, SMB, eScience, research, lolo <div> &nbsp;</div> </div> <p>&nbsp;</p>
Cost: 
<div class="ExternalClass1D46D02688284C508F7137A46052E103"> <div> &nbsp;</div> <div> rates will be adjusted annually on July 1st</div> </div> <p>&nbsp;</p>
Notes: 
<p><span id="part1">2/29/12 I updated the Service Manager and did not review content so did not update the review date. -Tammy Stockton</span></p> <p><span>9/17/12 - Major revision by Chance Reschke</span></p> <p><span>9/21/12 - major correction to revision - two similar lolo services were confused - Mary</span></p> <p>&nbsp;</p>

Data Backups and Archives

Submitted by Anonymous on Tue, 2009-05-12 16:24
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Your rating: None
Brief Service Description: 
Centralized data management
Service Description: 
UW Information Technology provides centralized data backup, and archival and tape storage solutions. Support for data encryption is also available.
 
Included in the Technology Recharge Fee is centralized data backup management of centrally managed UW applications and systems. 
 
Not included in the Technology Recharge Fee is centralized data backup management of departmental or individual applications and systems.
Service Options: 

The Tivoli Storage Manager (TSM) service includes automated data backup, with two tape copies being stored in geographically diverse locations.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Data can be backed up from most areas on or around the main UW Seattle campus assuming the site's infrastructure meets, or can be upgraded to meet, the necessary infrastructure requirements of the service.

Price: 
Rates effective July 1, 2012 for FY2013.
 
Charges vary depending on the service option and specific customer and system requirements. Charges include:
  • Monthly charge for data stored on tape: $.002 per GB per day per copy, for a total of two copies
  • No minimum cost

 

Additional Information: 

Tivoli Storage Manager (TSM) is storage management software that automates data backup and restore functions.

For stand-alone, offsite tape storage using Iron Mountain, please contact the information technology buying group with UW Procurement Services: http://f2.washington.edu/fm/ps/.

For Frequently Asked Questions please see the attached FAQ document.

 

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.washington.edu/itconnect/help/
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-04-26
Keywords: 
<p>IBM, Tivoli, TSM, IBM Tivoli Storage Manager, backups, data backups, HPSS, High Performance Storage System, online tape library, off-site tape storage, Tape Storage, Iron Mountain, Offsite, vaulting, archive</p>
Notes: 
<div> <div> <p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service.&nbsp;Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&amp;F Service Agreement Wiki.&nbsp;</p> Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM"><u>https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM</u></a>)</div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support</u></a></div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS"><u>https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS</u></a>)</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process"><u>https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process</u></a></div> <div> &nbsp;</div> <div> <strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM)&nbsp;in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div> <div> 2/16/12:&nbsp; Fixed Email Help Form link</div> </div> <p><br /> 4/26/13:&nbsp; Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p>

Server Co-Location/Data Center Services

Submitted by tomnash on Wed, 2009-03-25 09:57
in
0
Your rating: None
Brief Service Description: 
Data center infrastructure and network connectivity
Service Description: 

Standard Server Co-Location services are currently available in the UW-IT data center offering data center infrastructure and network service in one of UW Information Technology's physically secure, environmentally controlled data center facilities. The customer manages all aspects of hardware and software. (If you prefer to have UW Information Technology manage the servers, you may be interested in Managed Server services instead.)

Service Options: 

The following options are available with the Standard service:

  • Full rack cabinet
  • Half rack cabinet
  • Local Shared Suite: Single Unit Hotel (UW-IT data center)
  • Public and/or private IP addresses
  • DHCP plus static IP addresses
  • Generator backup for systems meeting high availability criteria (see Service Level Description for details)

Additional Services: Some services may be added to this Server Co-Location Service for additional charges at prevailing rates. Please indicate your interest in these services on your Request Form.

Eligibility: 

UW faculty; UW staff; UW researchers; UW academic units; UW administrative units; UW affiliated organizations.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

Service details are contained in this catalog entry. When ready to order, first read and understand the policies and procedures listed under "Additional Information" below. Then fill in and submit the Request Form. You will be asked for details regarding your network and power requirements, budget number, etc.

For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Secured access to the facility is available 24 hours a day, 7 days a week. Facility, power and network systems are monitored 24x7. Infrequent planned network and power outages will be pre-announced via email when required and kept to a minimum. Unplanned Data Center outages will be responded to by UW Information Technology staff, including after hours.

Price: 

Rates effective July 1, 2012 for FY2013.

Rates for Server Co-Location services apply to all UW Information Technology data centers and are reviewed on an annual basis. 

Set-up rate: $1045 per rack cabinet*

Monthly rate:

  • Half rack cabinet: $225.00
  • Full rack cabinet:  $375.00
  • Premium Half rack cabinet: $315.00
  • Premiunm Full rack cabinet: $525.00
  • Local (on campus) Shared Single Unit Hotel Suite: $22.85 per U (one rack unit)
    • Plus $200.00 Standard Installation fee plus $85/hr any additional "Hands & Eyes" services
    • Premium UW Medical Centers full rack cabinet: $800.00

(UW Medical Centers / Auxiliary rate includes electricity surcharge)

Charges will appear on the UW Information Technology online Services & Equipment bill.

* Additional set-up charges will apply if non-UW Information Technology resources are required for set up (e.g., electrical contractors, Sabey contractors). Additional set-up charges may also apply for complex custom network designs and implementations.

Additional Information: 

Important: All customers must comply with the following established policies and procedures listed below and found at http://depts.washington.edu/uwtscat/co-lo :

  • Local Shared Single Unit Hotel Suite Service limitations and restrictions
  • Data Centers and Mission Critical Facilities Operations Policy
  • Data Centers and Mission Critical Facilities Operations Procedure
  • Data Centers and Mission Critical Facilities Access and Physical Security Policy
  • Data Centers and Mission Critical Facilities Access and Physical Security Procedures


High-Level Overview of Roles and Responsibilities

 UW Information Technology:

  • Badges: Provide access badges to the data center, as requested by the customer.
  • Billing: Bill service charges to a UW budget number.
  • Maintenance: Provide facility maintenance.
  • Power: Provide power to server rack cabinet(s) for customer use.
  • Network: Provide, install, monitor, and maintain UW Information Technology EDGE switch(es) and router uplinks for customer use. Replace or repair UW Information Technology-provided equipment in the event of failure.
Customer:
  • Policies and Procedures: Adhere to all documented UW Information Technology data center policies and procedures listed above.
  • Technical & Billing Contacts: Provide UW Information Technology with current technical and billing contact information; update with personnel changes. 
  • Install/Support: Install and support all server hardware and software.
  • Network Disconnection: Customers may not disconnect uplinks (typically fiber) without prior approval from the Network Operations Center (NOC) at netops@uw.edu.  The NOC requires notification of any planned activity that will cause a network outage to the switch(es) that UW Information Technology manages within the cabinet.
  • Cabling: Provide cables from the switch ports to the servers. Adhere to procedures above regarding color coding.
  • Badges: Provide UW-IT badge information as requested on forms. Ensure proper procedures are followed under the Security Policy, including background checks.
  • Equipment Changes: Prior to adding or removing equipment from a co-location rack cabinet, contact UW Information Technology (help@uw.edu) to communicate estimated dates, power amounts, and equipment weight/load.
  • Power: Install equipment within cabinet power limits.
  • Budget Information: Provide a valid budget number for billing. 
  • Term: Provide 30-day notice to vacate cabinet or be billed for an additional month of service.
  • Report Outages: Contact UW Information Technology Data Center Strategy & Operations(DCSO) at dcso@uw.edu or 206-616-6360 to report facilities and/or power issues and outages.
Service Level Description: 

Initial queries are responded to within 2 business days. Network, power and environmental systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for data center outage resolution.

Terms: Thirty (30) days notice via email to help@uw.edu is required for service termination. UW Information Technology will provide thirty (30) days notice for rate changes.
 
The Standard service in the UW Tower data center includes:
 
Facility
  • A UW Information Technology-managed data center with proximity card-controlled access, a stable environment of 65-70 degree temperature, and 40%-50% humidity.
  • Use of full cabinets with 38 available U (Units; 1U = 1.75"), or half cabinets with 17 available U; 19" mounting width, 24" external width; depth may vary but 48" is current standard.
Power
  • A single 208 volt circuit. Amperage varies but 30 amps is typical. Plug type varies by amperage. An additional circuit for redundancy and dual corded equipment is optional.
  • 5, 6, or 10 Kilowatt maximum power draw per circuit, based on location (10KW in UW Tower).
  • Managed powerstrip(s).
  • Uninterruptable Power Supply (UPS) with a minimum 5-minute backup at full power (in UW Tower). 1 UPS provided with service. Additional UPS's may not be installed in cabinets.
  • Generator backup for customers who meet the following criteria:
    • Regulatory requirement
    • UW enterprise-wide, mission critical
    • Life safety
    • Back-up file server
    • Emergency response
    • Mirrored from a non-generator supported site
Network
  • 24-48 port network switch (48 port in UW Tower)
  • 1 gigabit per second (1Gbs or GigE) uplinks
  • Separate subnet per customer
  • NOTE: only UW subnets are provisioned in UW Tower (no UW Medicine subnets)
Monitoring and Support
  • Network, power, and environment are monitored and supported 24x7.

The customer will

  • Insure the equipment (if desired). University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased, or borrowed by University departments. You can find more information here: http://f2.washington.edu/treasury/riskmgmt/insure/EIS/uwtech/UTS/TSC/catalog/

Additional service details are located in the Policies and Procedures documents listed under "Additional Information" above.

 

Support Information: 

Technical or building access issues with existing service (e.g., loss of power or network connectivity to customer's equipment): Call UW Information Technology Data Center Strategy & Operations(DCSO) staff at 206-616-6360 (forwards to Operations staff after business hours) or email dcso@uw.edu.

General service questions and to request additional services: Call 206-221-5000 or email help@uw.edu with "Co-Location" in the subject line.

Billing questions or problems: Call 206-543-1997 or email help@uw.edu.

 

Contact for More Information: 

Email help@uw.edu (with "Co-Location" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2013-02-07
Keywords: 
<p>Co-Location, Data Center, Colo, Colocation, Collocation, Rack Space, co-lo</p>
Cost: 
<p><font color="#000000"><strong>Cost and Billing Details</strong> (<em>for internal use only</em>):</font></p> <div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">IMPORTANT: Labor must be allocated to correct CacTrack project codes. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">DCSO - 3598 (set up and support)</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">TSC -&nbsp;3598 (set up and support)</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">NS - 4069 Installation &amp; Provisioning; 4070 Maintenance</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">CI/Fiber - </font><font color="#000000">4069 Installation &amp; Provisioning; 4070 Maintenance</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Blanket SO for UW Tower Data Center: 701421</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Monthly rate&nbsp;calculation includes networking components including aggregate and edge switches, router port, existing fiber infrastructure, existing cabinet, existing power, powerstrips, and labor from DCSO, TSC, NS and CI (fiber).</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Set-up rate includes labor from all Network Systems teams plus Fiber in Communications Infrastructure. The set-up rate <em>includes</em> some extra time for NS design and install for the occasional times required. If customer requirements are so complex that&nbsp;anticipated time&nbsp;reaches the threshold of an NS project (40 hours), then the request should flow through the NS Project Intake process for approval, resourcing, and proper accounting. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Half rack cabinet rate was calculated&nbsp;at 60% of a full rack. UW Medicine/Auxiliary rate for half cabinet calculated at 50% of electricity surcharge of $288.82.</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> FORTUNE billing info:</div> <p class="ExternalClass4EA4F66839B24878BAF3D052851F58F2">TARIFF CODES:</p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <ul> <li> COLOHALF</li> <li> COLOFULL</li> <li> COLOHALFAX*</li> <li> COLOFULLAX*</li> </ul> </div> <p>FORTUNE DEPT code: 8888</p> <p>FORTUNE building #s:</p> <ul> <li> 0001- data center 4545 rm 40</li> <li> 0002- data&nbsp;center 4545 rm 37</li> <li> 0003- data center &nbsp;3737</li> <li> 0004- data center Sabey</li> <li> 0005- data center TierPoint</li> <li> 0006- data center UW Tower</li> </ul> <p>TN Manage: COLO</p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> * The AUX rate includes the cost of electricity, and currently applies only to UW Medicine.</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> </div> <p>&nbsp;</p>
Notes: 
<p>Requested Updates by Rich Stewart to remove Remote Shared Suite.&nbsp; 5/2/2013 - DL</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span id="part1">&nbsp;</span> <span id="part1">&nbsp; </span></p> <p>&nbsp;</p> <p>&nbsp;</p> <h3 class="ms-standardheader"> &nbsp;</h3> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp; &nbsp; <!-- FieldName="Notes" FieldInternalName="Notes1" FieldType="SPFieldNote" --></p> <div> <div class="ExternalClassEDE62E00370541C998D48D36FB39D1D4"> <div> <p>The standard way to refer to this service in print is Server Co-Location (versus colocation, collocation, colo, etc.)</p> <p>Service Manager: Jim Vane</p> <p>Service Owner: Pam Stewart</p> </div> </div> </div> <p>&nbsp;</p>

Standard Managed Servers

Submitted by tomnash on Wed, 2009-03-25 09:57
in
5
Your rating: None Average: 5 (1 vote)
Brief Service Description: 
Server hardware purchase, configuration, installation and ongoing support
Service Description: 
UW-IT currently manages over 1000 servers for various owners and functions.  Our Standard Managed Server service is designed for UW departments, leveraging UW-IT's expertise to match your needs with our current and most common choices for hardware, software, and system management. 

Standard Managed Server offers a simple, efficient solution when you need servers deployed and managed. The service includes a 1 hour consultation to gather requirements and provide a cost estimate.  Upon approval UW-IT will purchase, configure, install and manage your server in a physically secure, environmentally controlled data center facility.

For more complex or customized computing needs beyond the scope of UW-IT's Standard Managed Server service, our Consulting service may be able to help develop a custom solution.

 

Service Options: 
The list below contains common technology options that can be deployed as part of this service.  Please ask if there are other items of interest.
  • Server environment:
    • Virtual systems are our preferred solution, but physical systems also available
    • Located on-premise (UW-IT Data Center), in the cloud (Linode)
    • If a physical is required, Dell is the preferred manufacturer.  Systems are typically ordered with a 5 year warranty.
    • Server support options:
      • Nightly backups
      • Off-site backups and vaulting
      • High availability clusters
      • System monitoring
      • 24x7, business hours on-call system support
      • Security - confidential, restricted, or public data
  • Operating Systems:
    • RHEL6 64bit, Windows 2008 R2, Windows 2012
    • Level of support: none, patches only, scheduled maintenance
  • Application Software:
    • Account management: Local, UW NetID
    • Authentication: UWWI, Pubcookie, Shibboleth, Kerberos
    • Web servers:
      • IIS
      • Apache
    • Databases:
      • Microsoft SQL Server
      • MySQL
      • Oracle
      • PostgreSQL
    • Applications and Languages:
      • PHP
      • Tomcat
      • Samba
      • Request Tracker (RT)
      • Java
      • Python/Django
      • Ruby/Rails
      • Git
      • Mercurial
      • Subversion
    • Level of support: UW-IT manages, customer manages

 

Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW affiliated organizations; Need an approved UW budget number

How to Order: 
Service details are contained in this catalog entry. To request a consultation, please submit this Request Form. You will be asked for details regarding your server needs, budget number, etc.
 
If you are prompted to log into the Request Form, enter <"NETID\"> followed by your UW NetID user name in the user name field e.g., <"NETID\jdoe">, followed by your UW NetID password in the password field.  Tip: Be sure to use the backslash "\" instead of the forward slash "/”. 


For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

 

Availability: 
The availability model for each server can be tailored based on needs and costs.  Many server and application configurations requiring high availability can be supported. Lower availability can also be provided at a lower cost.

 

Price: 
Rates for this service are variable and will be provided as part of the initial consultation phase. Rates include 3 components:
  • direct costs to vendors (server hardware, licensed software, certificates, etc.)
  • hourly costs to manage (hours for system design, system administration, application administration, etc.)
  • costs to use other UW-IT services ( data center, backups, virtual servers, etc.)

Rates are adjusted on an annual basis.

Below are some examples of pricing for Managed Servers in quantity 1.   Actual hours and charges can vary.  A Managed Server is typically provisioned in "units" or "slices" of virtual servers, called "High Availability Virtual Machines" (HA-VM).  Total Cost of Ownership (TCO) for Windows/VMWare solution is higher than a Linux/XenServer solution due to licensing costs and the cost of using enterprise storage and SAN infrastructure for shared storage.

  • Windows HA-VM "Slice" = 1 vCPU, 2GB RAM, 50GB disk - $110 per month
  • Unix HA-VM "Slice" - 1 vCPU, 2GB RAM, 50GB disk = $22 per month
  • Engineering time = $128.97/hour
  • Database admin time = $143.57

 

Windows Web Server:  IIS

One time setup charges 10 hrs:  design, build, and configure system ($1,289.70)
Monthly recurring charges: 1 HA VM Slice ($110.00)
  2 hrs system admin ($257.94)

Windows Database Server:  MS SQL Server

One time setup charges: 10 hrs:  build and configure system ($1,289.70)
  8 hrs:  database admin ($1,148.56)
Monthly recurring charges: 2 HA VM Slices ($220.00)
  2 hrs:  system admin ($257.94)
  8 hrs:  database admin ($1,148.56)

Unix Web Server:  Apache

One time setup charges: 8 hrs:  build and configure system ($1,031.76)
Monthly recurring charges: 1 HA VM Slice ($22.00)
  0.5 hrs:  system admin ($64.49)


Unix Database Server;  RedHat running MySQL

One time setup charges: 8 hrs:  build and configure system ($1,031.76)
  4 hrs:  database installation ($574.28)
Monthly recurring charges: 2 HA VM Slices ($44.00)
  1.5 hrs:  system admin & database system maintenance ($192.89)

 

Additional Information: 

For any additional information, including Frequently Asked Questions, please view our web site.
 

Service Level Description: 
Specific service level items are negotiable and limited by the support hours being billed. 
 
For a typical Standard Managed Server UW-IT will:
  • Provide server specification and setup services
  • Provide setup and installation of approved software (for approved software list, see Service Options)
  • Provide OS license
  • Provide systems administrative functions including:
    • Providing ongoing operating system updates, patches and security hot fixes
    • Monitoring server performance and health
    • Providing hardware maintenance and repair (or arranging for vendor replacement), providing servers are under warranty
    • Bill service charges to a UW budget number
    • If physical hardware is required, UW-IT will additionally:
      • Arrange for the purchase and installation of all hardware
      • Tag server hardware with a generic asset tag and send all relevant paperwork to the customer
      • Provide necessary infrastructure, including:
        • Secured, climate controlled, data-center location
        • Server rack space
        • Electrical circuits
        • Network connectivity
The customer will:
  • Verify that this service meets all of the business continuity, security, and data management requirements that apply to the planned use of the service.  Please contact us if you require additional information about the service's design, operation, or management in order to help verify that this service will meet your needs.
  • Install, support and upgrade custom application software
  • Resolve any application problems for custom applications
  • Provide any application-level monitoring for custom applications
  • Provide UW-IT with permanent system root/ admin privileges
  • Perform server reboots and shutdowns only with prior UW-IT approval
  • If the optional data backup service is not selected, then the Customer is responsible for data backups
  • If a physical server is provided, the customer may wish to insure the equipment.  University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management.  This program provides optional, low cost coverage for equipment owned, leased or borrowed by University departments.  You can find more information here:  http://f2.washington.edu/treasury/riskmgmt/insure/EIS

 

Support Information: 

To report an issue with an existing Standard Managed server, please provide the server name and utilize one of the following methods for contacting the Service Center: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Note: When calling the Service Center outside of regular business hours, a voicemail can be left or, where applicable, it is possible to follow phone prompts to be connected to after-hours support.

 

Contact for More Information: 

Email help@uw.edu (include "Managed Server" in the subject line) or call 206-221-5000.
 

Maintenance
Last Review Date: 
Thu, 2013-04-04
Keywords: 
<p>Standard Managed Server, Hosting, Unix, Linux, Windows, Hardware, Web Server, File Server, Database Server, Apache, IIS, MS SQL, MySQL, SQL, Postgres, PostgreSQL, PHP, Ruby, Ruby on Rails, Tomcat, authentication, shibboleth, pubcookie, account management, groups management, ESX, Perl, Red Hat, vmotion, VM, VMWare, Virtual Server, Shared Server, Oracle, Sybase, Informix, DB2, database, DB, MSSQL, Microsoft SQL,</p>
Notes: 
<div class="ExternalClass8A99C0EE396E4AEAA907BB471D7CB2D1"> <div> Service Owner: Brad Greer</div> <div> Service Manager: Rebecca Galloway</div> <div> 4/3/13:&nbsp; Added more pricing information in tables</div> </div> <p>&nbsp;</p>

Storage Area Network (SAN) Data Storage

Submitted by tomnash on Wed, 2009-03-25 09:57
in
0
Your rating: None
Brief Service Description: 
Disk storage and data replication solutions
Service Description: 
UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
 
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems. 
 
Service Options: 

Disk storage solutions via an iSCSI Storage Area Network

Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

For iSCSI solutions, host(s) must be located in a specific UW Information Technology data center.

Fibre Channel option is only available on a custom-engineered basis.

Price: 

Rates effective July 1, 2012 for FY2013.

iSCSI disk storage is $.24/GB per month; set-up charges average $257.94 based on two hours at $128.97 per hour.

Pricing for Fibre Channel Storage Area Network is to be determined.

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2012-06-29
Keywords: 
<p>Storage Area Network, SAN, ISCSI, Fiber Channel, Fibre Channel, EMC, disk storage, data replication, EqualLogic</p>
Cost: 
<p>The Fibre Channel Storage Area Network is centrally funded but may not be available. Check with the Storage Services team within Large Scale Storage &amp; Systems for details.</p>
Notes: 
<p>Links to Phase 1 Storage Area Network Descriptions:<br /> iSCSI: <a href="https://wiki.cac.washington.edu/x/XYCY"><font color="#800080">https://wiki.cac.washington.edu/x/XYCY</font></a><br /> Fibre Channel: <a href="https://wiki.cac.washington.edu/x/K4CY"><font color="#800080">https://wiki.cac.washington.edu/x/K4CY</font></a></p> <p>2/16/12:&nbsp; Fixed Get Help link</p>