UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Servers and Storage

Shared File Service

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Brief Service Description: 
Low-cost, shareable UW-managed campus file storage, suitable for smaller storage needs.
Service Description: 

Rates for this service are for FY15

 
Shared File Service (SFS) provides UW-managed campus file storage that is available to Faculty and Staff.  It provides low cost shareable storage, suitable for smaller storage needs, with the following features: 
  • CIFS/SMB access from UW campus subnets.  (Can also be accessed via the VPN Service, which provides remote systems with a UW campus IP address. 
  • SFTP access from any internet location. 
  • User self-service file restores via “snapshots” 
  • Disaster recovery backups in two geographically separate regions (Seattle and Spokane).  Per-file restores from tape are not available. 
  • Easy allocations of additional space as demand requires.  Pricing is the same as for U Drive enlargement 
  • Access controlled via UW NetIDs and UW Groups 
 

Permissions
Permissions are limited to Read/Write for a single group per folder, full granular ACLs are not supported currently.

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number

How to Order: 
Email help@uw.edu or call 206-221-5000.
Availability: 
The Shared File Service is intended to be available at any time; brief outages may occur for maintenance or server problems.
Price: 
  • Shared File Storage is sold in 'chunks' of 105GB at $0.35/GB or $36.50/chunk/month, with a 1-chunk minimum.  
  • Charges for each "chunk" will appear on your Technology Services & Equipment bill as a "Nebula Managed Desktop", equal to the number of storage "chunks" requested. 
  • File space usage will be monitored twice a year and you will be notified of billing adjustments if your usage significantly exceeds the budgeted amount. 
 
Additional Information: 
This service is considered FERPA compliant by the UW Registrar's office (due to the process used for data release), but has had no other formal third party data security or privacy compliance audits.

Intended to provide low-cost storage for small storage needs. For large scale file services, please consider a separate managed server (fully managed or hosted) or lolo collaboration solution.

Instructions for set-up and management are available on our public wiki site.  Assistance with these duties is provided via consulting services; email help@uw.edu and reference "SFS" in the subject line.  
Service Level Description: 

UW-IT responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: help@uw.edu 
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html 
Contact for More Information: 
Email help@uw.edu or call 206-221-5000
Maintenance
Last Review Date: 
Mon, 2014-08-11
Keywords: 
<div> shared file service, W drive, U drive</div>
Notes: 
<p>8/11/2014 Per REQ0017536 - LH</p>

Self-Managed Azure Subscription

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Brief Service Description: 
Provide self-managed Azure IaaS services to UW community with discounted pricing.
Service Description: 

Microsoft Windows Azure is a cloud platform that provides solutions and services such as virtual machines, database instances, storage, and more.  

UW-IT's Self-Managed Azure Subscription service allows UW units, that wish to create and manage their own Azure subscription, to receive a significant (~30%) discount on Azure usage charges and to pay those with a UW budget. 

Additionally, the service extends the UW's HIPAA BAA and associated enterprise contracts to cover these subscriptions.

Service Options: 
  • Migrate existing Azure subscription to the Enterprise Agreement
  • Setup new Azure subscription under the Enterprise Agreement
Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; Any group with approved UW Budget number.

How to Order: 

For new subscription, or to migrate existing subscriptions to the Enterprise agreement, Contact the UW-IT Service Center  (include "Azure Services" in the subject line).

Availability: 

Availability for Azure services is substantially dependent on Microsoft.  Specific information for each Azure service is available from Azure Service Level Agreements and the Azure Service Dashboard.

Price: 

Prices for Azure services are set by Microsoft and are based on usage.  Estimates can be built using the Azure pricing calculator.

Additional Information: 

Information on security, privacy, and compliance can be found in the Azure Trust Center.

Additional general information on Azure is available from the Azure Documentation Center.

Azure usage charges are monthly billed monthly to UW budgets.  Usage charges for each subscription are available on request from UW-IT.  Usage statistics are available via Microsoft's Azure management portal.

This service is intended to for UW users who intend to employ a significant amount of Azure IaaS services on an ongoing monthly basis.  It is not intended to for users who expect to consume less than $150/month of Azure services.

To test Azure, we recommend using a 'free' Azure subscription available directly from Microsoft. See Microsoft Windows Azure and click "Try It Now".

Frequently Asked Questions

Service Level Description: 

Azure services are subject to Microsoft's service level agreements for Azure and may depend, in part, on the specific options and configurations in use.  See Azure Service Level Agreements.

Support Information: 

For billing and administrative questions, contact the UW-IT Service Center (include "Azure Services" in the subject line) or call 206-221-5000.

For technical issues, questions about Azure, etc. see Azure support options, the Azure Support FAQ or contact Microsoft via your Azure management portal.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2013-12-31
Keywords: 
<p>IaaS, Azure, Public Cloud, Cloud, VMs, Virtual</p>
Notes: 
<p>-Created entry 12/31/13</p> <p>-Changed URL to &quot;azure&quot; 12/31/13</p>

MSCA (Microsoft Collaborative Applications)

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Your rating: None
Brief Service Description: 
A UW-wide offering of select Microsoft Office 365 services for collaboration and sharing.
Service Description: 
UW Microsoft Collaborative Apps offers the following Office 365 services for use with an eligible UW NetID: 
  • UW SharePoint Online (MySite):
    • 25GB storage for files and other data.
    • UW SkyDrive Pro: store, share and sync documents up to 2GB.
    • Office Web Apps: create, view and distribute Word, Excel, PowerPoint and OneNote documents. (Access Web App is currently unavailable.) 
    • Site mailboxes hosted on Exchange Online provide an additional 5GB of storage for email and attachments per site. 
    • SharePoint Sites for creating up to 2,000 Intranet web sites for collaboration and sharing.  
    • Social network that allows you share knowledge and start conversations. 
  • UW Lync Online:
    • Instant messaging with the UW Community and with others around the world via Lync open federation. 
    • Online meetings with up to 250 participants from the UW community, outside federated Lync organizations or anonymous. 
    • Desktop and application sharing.  
    • Real-time presence information, available to a wide range of applications like SharePoint and Outlook. 
    • Integrated with UW Exchange Local.
  • HIPAA Business Associates Agreement established between UW and Microsoft.
  • FERPA protections are included in the agreement with Microsoft. 

This service is enabled for current students, faculty, staff and clinicians.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW clinicians; For Shared NetIDs and sponsored NetIDs, accounts will be available upon request.

How to Order: 
These services are enabled by default for all current students, faculty, staff and clinicians. Shared NetIDs can be enabled for the service by the request of current faculty, staff or clinicians by sending a request to help@uw.edu.
Availability: 

24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

The Service Level Agreement (SLA) with Microsoft guarantees 99.9% uptime.

Support Information: 
Limited support for service activation questions is available from the UW Information Technology Service Center. Questions regarding the use and features of the service should be directed to Microsoft. 
 
More details about UW Lync can be found at
 
More details about UW SkyDrivePro (UW SharePoint Online) can be found at http://www.washington.edu/itconnect/wares/online-storage/skydrive-pro/.
Contact for More Information: 

UW Information Technology Service Center 
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu 
Phone: 206-221-5000 
Business Hours: http://uw.edu/itconnect/help

Maintenance
Last Review Date: 
Sat, 2014-07-12
Keywords: 
<p><span id="part1">email, calendar, microsoft, office 365, O365, Lync, chat, presence, collaboration, storage, link, lynk, MSCA, conference, sky drive, sharepoint, HIPAA, HIPPA, FERPA, skydrive</span></p>
Cost: 
<p><span id="part1"><strong>This service is included in the Technology Recharge Fee.</strong></span></p>
Notes: 
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p> <p>10/07/13:&nbsp; Created new service entry.&nbsp; <span id="part1">DRAFT entry. Heidi Stahl will draft as of 10/4/13.</span></p> <p>10/08/13:&nbsp; Updated FERPA statement.</p>

Standard Hosted Server

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Brief Service Description: 
An infrastructure as a service offering, on which you administer your own Redhat Linux or Microsoft Windows virtual server(s).
Service Description: 
UW-IT has large-scale virtualization infrastructure currently hosting nearly 500 virtual servers for UW-IT and other campus customers. This Standard Hosted Server (SHS) service is designed to allow UW departments to leverage UW-IT's virtualization infrastructure while retaining full administrative control.

Clients requiring more support may be interested in our Standard Managed Server service, or for complex or customized computing needs our Consulting service may be able to help develop a custom solution.
Service Options: 

Standard Hosted Servers come pre-configured with Windows 2008 R2, Windows 2012 R2 or Red Hat Enterprise Linux 6 64bit. Both operating systems are UW site licensed. Installation of other operating systems is not supported.


A basic self-service web portal is provided for system console access and power cycle functions. Access to this portal is controlled via UWNetID with a list of allowed UWNetIDs provided by the customer.


All servers are pre-allocated one static public IPv4 address, one static private UW p172 address and one static IPv6 address. One address will be active initially and the customer is responsible for choosing which IP addresses to use as well as adding or changing IP address configurations within the operating system.

Each IP will have A and AAAA records for each IP of the form: 

  • v0001.host.s.uw.edu: public v4 IP
  • v0001p.host.s.uw.edu: p172 IP
  • v0001v6.host.s.uw.edu: public v6 IP

The v*.host.s.uw.edu names associated with the server can not be changed. All three IP addresses will have PTR records pointing to the corresponding name. Customer may point their own DNS names to the assigned IP addresses without notification to UW-IT. UW-IT will change PTR records to customer DNS names by request.

Backups of the virtual machine image or operating system are not provided. Customer is responsible for system backups and might consider the UW-IT Data Backups and Archives Service

Technical Support is available as a separate consulting service.  

 

Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW affiliated organizations; Need an approved UW budget number

How to Order: 
Service details are contained in this catalog entry. To request a Standard Hosted Server, please submit this Request Form. You will be asked for details regarding your server needs, budget number, etc.
 
New requests are provisioned as fast as possible - typically within 2 business days.
 
If you are prompted to log into the Request Form, enter <"NETID\"> followed by your UW NetID user name in the user name field e.g., <"NETID\jdoe">, followed by your UW NetID password in the password field.  Tip: Be sure to use the backslash "\" instead of the forward slash "/”. 
Availability: 
The virtualization infrastructure is highly robust with redundancy at every level, including generator power in the UW datacenters. Infrastructure maintenance can be performed transparently and faults of individual hardware components are typically non-service impacting. Failure of underlying server hardware may result in a brief outage before the hosted server is automatically recovered on an alternate node. The infrastructre is monitored 24/7. The system is not designed to survive a catastrophic disaster. High availability needs are the responsibility of the customer and should be met with the provision of multiple servers.
Price: 
$22.00 per month for each "unit" or "slice" in a virtual server.  
A slice is 1 vCPU*, 2GB RAM, 50GB disk.    
A single virtual server is defined by combining 1 or more slices.

* Virtual CPUs do not scale linearly with the other resources.  See the table below for exact details.

Slice Count

Memory

Max Disk

Max vCPU

1

2GB

50GB

1

2

4GB

100GB

1

3

6GB

150GB

2

4

8GB

200GB

2

5

10GB

250GB

2

6

12GB

300GB

2

7

14GB

350GB

3

8

16GB

400GB

3

9

18GB

450GB

3

10

20GB

500GB

3

11

22GB

550GB

3

12

24GB

600GB

4

13

26GB

650GB

4

14

28GB

700GB

4

15

30GB

750GB

4

16

32GB

800GB

5


Rates are adjusted on an annual basis.

 

Additional Information: 
For any additional information, including Frequently Asked Questions, please view our web site.
Service Level Description: 
For a typical Standard Hosted Server UW-IT will:
  • Provide a stable virtual hosting environment.
  • Maintain self service portal.
  • Provide OS license.
  • Increase 'slice count' at request (slice reduction is not possible at this time).
  • Provide pre-allocated IP addresses and standard DNS names.
  • Shut down poorly behaving SHSs.
  • Remove SHS upon request.
The customer will:
  • Install and update VM host tools within hosted server as needed.
  • Perform all administration of the OS and any installed applications. Including adhering to UW security policies and procedures.
  • Maintain backups if desired
  • Manage server network configuration including IP addresses, DNS CNAMES, and system firewall configurations.
Support Information: 
UW-IT can confirm that the virtual hosting environment is operating as designed, but no direct client support is offered for this service. UW-IT will not have administrative access to your server in any way and will not provide operating system patching or support of any kind. System support is available as a separate Consulting Service at an hourly rate.

To request changes to an existing SHS, please Email ds-inquiry@u.washington.edu (include "Hosted Server" in the subject line), and please provide the server name, as well as details about the requested change.
Contact for More Information: 

Email help@uw.edu (include "Managed Server" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>Standard Hosted Server, Hosting, Unix, Linux, Windows, Xen, VMWare, VM Red Hat, Virtual Server, Shared Server</p>
Notes: 
<p>07/10/14 - Updated name (dropped the plural), changed Service Rep to David Cox. -MM</p>

MediaAMP

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Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

UW Central File Storage Service for Users - The U Drive

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Brief Service Description: 
U Drive - UW Central File Storage
Service Description: 

U Drive provides Faculty, Staff and Students a file storage location that is accessible from anywhere on the Seattle, Tacoma and Bothell campuses, including the campus WiFi network. An initial storage quota of 10GB* is provided, and additional space may be purchased with a UW budget number.

U Drive files are available via the network in real time, from any computer on campus, both personal and institutionally owned. Windows, Mac and Linux computers are supported. Off campus, users will be able to access their files via standard internet protocols such as Secure File Transfer Protocol (SFTP). No additional software is needed to sync files, and desktop software (such as SPSS or Adobe products) can open and save files directly from the U Drive from campus.

U Drive files are backed up, and self-service file restore functionality is provided.

*The 10GB quota is subject to change based on review of actual usage.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers

How to Order: 

Students: U Drive is automatically activated for all students: http://uw.edu/itconnect/wares/udrive

Faculty/Staff: U Drive must be activated via the UW NetID Service Manage Page. Follow these steps from your browser to activate this service:

1. Navigate to your Manage your UW NetID Resources Web page

2. Click on "Computing Services"

3. Check the box next to "Central File Storage"

4. Click on "Subscribe" to activate your storage

 

Availability: 

Service is available 24 hours per day 7 days a week. Support is available during business hours (see Support below).

This service may experience periodic outages for maintenance, service, or unexpected incidents. It is therefore recommended that systems and services integrating with the U Drive service be designed to tolerate brief periods of unavailability.

Price: 

There is no additional charge for up to 10GB storage.

For students, funding for this service is provided by the Student Technology Fee (STF).

For faculty and staff, funding is provided by the Technology Recharge Fee (TRF).

Additional quota can be purchased with a UW budget number at a rate of $0.35 per GB per month.

Service Level Description: 

U Drive is targeted as an always available service with minimal downtime. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution. User support is available during business hours only.

Support Information: 

Documentation: http://uw.edu/itconnect/wares/udrive

Support: help@uw.edu

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Phone: 206-221-5000

Business Hours: http://uw.edu/itconnect/gethelp

 

Contact for More Information: 

Email help@uw.edu for service inquiries.

To receive updates about this service, subscribe to "central-file-storage-announce" by going to:

https://mailman1.u.washington.edu/mailman/listinfo/central-file-storage-announce

Maintenance
Last Review Date: 
Mon, 2014-01-27
Keywords: 
<p>U Drive; UDrive; Central File Storage</p>
Notes: 
<p>01/27/14 - Updated to reflect new 10GB quota (no longer 5GB) -mm</p>

Shared Scalable Compute Cluster for Research (Hyak)

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Your rating: None
Brief Service Description: 
Hyak is an on-campus platform for scalable scientific computing
Service Description: 

Hyak is a shared, high-performance computer cluster dedicated to research computing at UW. Participating academic units (sponsors) invest in a common high-performance infrastructure, while individual users fund the purchase of compute nodes and supplemental storage configured according to their specific requirements. The system design guarantees users immediate access to their own nodes as well as allowing users fair access to idle CPUs throughout the cluster. Hyak infrastrucutre is deployed in Islands (sub clusters), each supporting ~500 compute nodes. All Islands share a common job scheduler, high performance scratch storage, and login/data-mover nodes with high speed external network links.

https://wiki.cac.washington.edu/download/attachments/51429607/SSC@UW+Postcard+-+5x7+-+Front.jpg

Hyak provides:

  • Low latency (<= 3.5µs) 10Gbs connections among all nodes in each Island
  • 300Gbs or more of bandwidth between Islands
  • 100GB of capacity of shared high-speed scratch space for each node
  • 500GB of capacity in the lolo Archive File System for each node
  • 50GB of capacity in the lolo Collaboration File System for each node
  • Multiple 10Gbs network connections to campus, the Internet, and lolo
  • Ssh-protocol access (ssh, scp, sftp, etc.) from all locations
  • Two-factor authentication, using your UW NetID and a hardware token
  • Red Hat Enterprise Linux operating system
  • Full Intel software development environment, and other dev tools
  • Several high-level software tools, including Mathematica and R
  • Support for single-node virtualization, including MS Windows

Hyak is an excellent option for research groups requiring a fast, convenient, flexible, and cost effective alternative to operating their own scalable, high performance computing resource.

Hyak is part of an integrated, scalable scientific computing infrastructure operated by UW-IT, including the lolo Archive and Collaboration File Systems, and a high performance research network, supporting fast data transfers among these systems and between them and the campus and the Internet.

Service Options: 

Customers may purchase between one and more than 100 compute nodes and between 22TB and more than 1PB of storage. Compute nodes and storage subsystems are available in a wide variety of configurations.

Customers may install and use nearly any software they like, including commercial applications, provided they are supported by the Hyak operating environment.

Customers may configure one or more of their nodes for interactive use. Nodes in this configuration support one job queue to support fair share scheduling in which each user's job priority is a function of their recent use of the system.

Customers may assign one or more users as group admins with the authority to add and remove user access to the system and modify job priorities.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW academic units; Researchers at UW and UW affiliates associated with a sponsord academic unit

How to Order: 

Email help@uw.edu and include the service name "Hyak" in the subject line.

Evaluation accounts are available upon request.

Availability: 

Outside scheduled maintenance, the system is designed to be available 24x7x365 with minimal unscheduled downtime. New equipment is typically deployed within six weeks of purchase.

Hyak is offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month (January, April, July, October), the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.

Other maintenance performed on Hyak is relatively rare, short (30-60 minutes), and does not impact running jobs. This type of maintenance is announced to the hyak-users list.

Price: 

Customers pay a one-time charge for equipment which UW-IT deploys and operates in Hyak on their behalf. No indirect costs are charged for equipment deployed in Hyak. Compute nodes are operated for three years, while storage may be operated for up to six years. Prices are updated roughly quarterly.

Information about pricing is available HERE.

Sample prices for compute nodes, including all supporting infrastructure are:

Model CPU (dual) GB RAM GB Disk Price
IBM HS23 E5-2650 v2 32 600 $4,224.00
IBM HS23 E5-2650 v2 64 600 $4,675.00
IBM HS23 E5-2650 v2 128 600 $5,527.50
IBM HS23 E5-2650 v2 256 600 $7,760.50
IBM HS23 E5-2650 v2 + M2090 64 600 $8,125.70

 

A full price list for supplemental storage is available HERE.

Sample prices for storage (including file servers, GPFS licenses, network connections, etc.) are:

Model Drive GB Drive RPM # Drives Usable TB Price
IBM DS3512 3,000 7200 48 96 $58,482.38
IBM DS3512 3,000 7200 192 384 $148,308.38
IBM DS3512 600 15,000 48 22 $52,275.08
IBM DS3512 600 15,000 192 86 $123,402.40

 

Additional Information: 

A more detailed description of the overall Hyak project is available HERE. Hyak User Documentation is also available.

Hyak infrastructure and operations are funded by various sponsors, each of which is entitled to a portion of the system's overall capacity. All customers deploying equipment in Hyak must receive the approval of their sponsor, typically their dean's office. UW-IT can manage the approval process. Academic units currently sponsoring Hyak are:

  • The College of Arts and Sciences
  • The College of Engineering
  • The College of the Environment
  • The iSchool
  • The School of Medicine, Baker Lab

Other academic units interested in sponsoring Hyak capacity must be approved by the Hyak Governance Board and are limited by available data center capacity. Sponsorships supporting 50 compute nodes or more cost $3,000 for each slot ($150,000 for 50 nodes). A slot is the system capacity necessary to support a single compute node for six years. Because Hyak compute nodes are deployed for three years, each slot supports two generations of compute nodes.

Hyak is a word in Chinook Jargon, meaning "fast." Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 

Hyak support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

 

Maintenance
Last Review Date: 
Wed, 2014-07-09
Keywords: 
<p>scalable scientific computing</p> <p>hyak</p> <p>lolo</p> <p>research</p> <p>cluster</p> <p>beowulf</p> <p>HPC</p>
Notes: 
<p>New service in catalog; service had been up for a couple years via eScience</p> <p>11/28/12:&nbsp; updated pricing, other minor font changes</p> <p>12/4/13 updated pricing links</p> <p>02/20/14: updated pricing in top table</p> <p>04/21/14: updated node pricing (top table)</p> <p>07/09/14: updated node pricing (top table) only first row changed - MM</p>

Shared Central File System for Research Archives (lolo Archive)

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Your rating: None
Brief Service Description: 
Service for safe, long term storage of files which are rarely accessed (lolo Archive)
Service Description: 

Rates for this service are for FY15

 
The lolo Archive is a file-based repository appropriate for data which you rarely access but for which you want to ensure long-term safekeeping and fast, convenient retrieval.
 
 
 
 
The lolo Archive provides:
  • All files immediately and directly accessible by the customer
  • Two copies of all files on tape, each in a separate Seattle area data center
  • 10Gbs network connections to campus, the Internet, and Hyak
  • Fast uploads and downloads for large (>=100GB) files
  • Support for up to 10,000 files per TB of data stored
  • Direct access from Hyak login/data-mover nodes
  • Ssh-protocol access (ssh,scp,sftp,etc) from all locations
  • Standard UW NetID authentication
The lolo Archive is part of the integrated, scalable scientific computing infrastructure operated by UW-IT, including Hyak, the lolo Collaboration File System, and a high performance research network, supporting fast data transfers among these systems and between them, campus and the Internet.

 

Service Options: 
Storage may be purchased in 1TB increments up to 1PB or more.
Eligibility: 

UW researchers; Reseachers at UW and UW affiliates

How to Order: 
Email help@uw.edu and include the service name "lolo" in the subject line.
 
Evaluation accounts are available upon request.
Availability: 
The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.
 
Periodic Regular Maintenance is scheduled to match the Hyak system maintenance schedule.
 
Hyak will be offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month, the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.
Price: 
$8.58/TB/month = $102.96/TB/Year
Storage may be purchased in 1TB increments. Each TB of capacity purchased requires a three year commitment. Billing is based on the storage allocated, not the capacity consumed. Billing is monthly.
 
1TB for 3 years = $308.88 ($102.96TB/year * 3 years)
 
Pricing is updated on an annual basis on July 1st. Mid-year rate reductions are possible when customers purchase 200TB or more. Rates are the same for all customers.
Additional Information: 
 
Lolo User Documentation is also available.
 
lolo is a word in Chinook Jargon meaning "the whole thing" and "to carry," depending on the application of accents. Written in lower case, lolo also represents a binary string (decimal 10).
 
Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from the Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 
lolo Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.
 
Planned maintenance windows match the Hyak system (8 hours during business hours on the 2nd Tuesday of every month).
Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/computing/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp.html
Contact for More Information: 

Email help@uw.edu and include the service name "lolo" in the subject line

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>HSM, tape, storage, GPFS, TSM, Hyak, eScience, research, lolo</p>
Cost: 
<div class="ExternalClass73E8BB5B7B2646A787968BF1A13A2979"> <div class="ExternalClassE5989B77874D4561AA1B3551670927B0"> <div> rates will be adjusted annually on July 1st.</div> </div> </div> <p>&nbsp;</p>
Notes: 
<p>6/20/12 Updated prices to reflect new FY2013 cost. -Darlene Lowe</p> <p>9/21/2012 Major updates per Chance Reschke. ~ Mary Mulvihill</p> <p>07/16/14: Confirmed rates stayed the same for FY15 - MM</p>

Data Backups and Archives

0
Your rating: None
Brief Service Description: 
Centralized data backup management
Service Description: 

Rates for this service are for FY15

 
UW Information Technology provides a data backup service for network-connected workstations and servers.  It is appropriate for cases in which the user requires incremental backups of daily changes to protect against the loss or corruption of individual files.  It may also serve as one component in a data disaster recovery plan.  Other use cases are supported as described below in the Additional Information section of this page.

Among the features of the service:
 
  • Microsoft Windows, Apple OS X, Linux and UNIX clients are available
  • Customers install and configure client-side software
  • Customers configure directories to backup
  • Customers perform file restores at will
  • Backups performed daily
  • Daily email notification of any failures or other errors
  • Most recent version of all files stored indefinitely until file is deleted from the host drive
  • Up to 6 previous versions are retained for 45 days
  • Deleted files are preserved for 60 days
  • Two copies of all files are preserved, each in a separate data center, each in a different seismic zone
  • Encrypted backups are a user-defined option

 

Service Options: 

Up to 10TB of data and/or up to 10 million files may be backed up per customer.  Larger amounts are possible with an engineering discussion.

Data encryption is available as a user-defined option and its use is encouraged for customers with sensitive data.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Online request form:    https://netman.cac.washington.edu/webforms/tsm

A UW-IT representative will contact you to follow up with details.

Availability: 

The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Maintenance windows are scheduled from 12:00pm to 5:00pm on the 3rd Thursday of every month. Quarterly maintenance windows will last from 9:00 a.m. to 9:00 a.m. the following morning. The backup service may be unavailable during these windows.

Planned maintenance that may result in downtime will be announced 24 hours in advance.
 

Price: 
Rates effective July 1, 2014 for FY2015
 
$0.06/GB/month.

Billing for the Data Backup service is calculated using the average daily data quantity, per GB, stored on tape during the month. This includes the active (current) versions of all files included in backup, plus up to 6 inactive (previous) versions. The redundant offsite copy of your data is free of charge.

Your monthly billing amount is determined by recording your total GB stored once each day. On the 1st of the month, we average those values from the preceding month, and multiply the rate ($0.06) by that average.

 

Additional Information: 

Backup Service User Documentation is also available.

UW-IT’s Archive service [http://depts.washington.edu/uwtscat/archivestorage] is also available. Pairing the Backup Service with an Archive provides an opportunity to reduce costs on data protection.

Standard files and databases, including Exchange, are supported.
 

 

Service Level Description: 

UW-IT Backup Service support typically responds to problem reports in one to four hours during business hours; critical problem response can be escalated via help@uw.edu, (206) 221-5000. Planned maintenance windows are published (8 hours during business hours on the 3rd Thursday of every month) and planned downtime is announced 24 hours in advance.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.washington.edu/itconnect/help/
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu (include the service name "BACKUP" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2014-07-14
Keywords: 
<p>IBM, Tivoli, TSM, IBM Tivoli Storage Manager, backups, data backups, HPSS, High Performance Storage System, online tape library, off-site tape storage, Tape Storage, Iron Mountain, Offsite, vaulting, archive</p>
Notes: 
<div> <div> <p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service.&nbsp;Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&amp;F Service Agreement Wiki.&nbsp;</p> Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM"><u>https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM</u></a>)</div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support</u></a></div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS"><u>https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS</u></a>)</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process"><u>https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process</u></a></div> <div> &nbsp;</div> <div> <strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM)&nbsp;in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div> <div> 2/16/12:&nbsp; Fixed Email Help Form link</div> </div> <p><br /> 4/26/13:&nbsp; Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p> <p>6/21/13:&nbsp; Prepped price changes.</p> <p>6/27:&nbsp; added URL for online UI to request service</p> <p>07/14/14: Updated announcement that rates were for FY15 - MM</p>

Storage Area Network (SAN) Data Storage

0
Your rating: None
Brief Service Description: 
Disk storage and data replication solutions
Service Description: 
 

Rates for this service are for FY15

 

UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
 
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems. 
 

 

Service Options: 

Disk storage solutions via an iSCSI Storage Area Network

Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

For iSCSI solutions, host(s) must be located in a specific UW Information Technology data center.

Fibre Channel option is only available on a custom-engineered basis.

Price: 

Rates effective July 1, 2014 for FY2015.

iSCSI disk storage is $.20/GB per month; set-up charges average $257.94 based on two hours at $128.97 per hour.

Pricing for Fibre Channel Storage Area Network is to be determined.

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>Storage Area Network, SAN, ISCSI, Fiber Channel, Fibre Channel, EMC, disk storage, data replication, EqualLogic</p>
Cost: 
<p>The Fibre Channel Storage Area Network is centrally funded but may not be available. Check with the Storage Services team within Large Scale Storage &amp; Systems for details.</p>
Notes: 
<p>Links to Phase 1 Storage Area Network Descriptions:<br /> iSCSI: <a href="https://wiki.cac.washington.edu/x/XYCY"><font color="#800080">https://wiki.cac.washington.edu/x/XYCY</font></a><br /> Fibre Channel: <a href="https://wiki.cac.washington.edu/x/K4CY"><font color="#800080">https://wiki.cac.washington.edu/x/K4CY</font></a></p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>07/16/14: Updated rates for FY15 - MM</p>