UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Servers and Storage

Standard Managed Servers

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Your rating: None Average: 5 (1 vote)
Brief Service Description: 
Server hardware purchase, configuration, installation and ongoing support
Service Description: 
UW-IT currently manages over 300 standard managed servers for various owners and functions.  Our Standard Managed Server service is designed for UW departments, leveraging UW-IT's expertise to match your needs with our current and most common choices for hardware, software, and system management. 

Standard Managed Server offers a simple, efficient solution when you need servers deployed and managed. The service includes a 1 hour consultation to gather requirements and provide a cost estimate.  Upon approval UW-IT will purchase, configure, install and manage your server in a physically secure, environmentally controlled data center facility.

For more complex or customized computing needs beyond the scope of UW-IT's Standard Managed Server service, our Consulting service can often help develop a custom solution.

Regardless of the potential complexity of your server needs, please refer to the How To Order section below and use the form to submit a description of your request. 

Service Options: 
The list below contains common technology options that can be deployed as part of this service.  Please ask if there are other items of interest.
 
  • Server environment:
    • Virtual systems are our preferred solution, but physical systems also available 
    • Located on-premise (UW-IT Data Center), in the cloud (Linode) 
    • If a physical server is required, Dell is the preferred manufacturer. Systems are typically ordered with a 5 year warranty 
    • Support options, default:
      • Nightly back-ups
      • Off-site backups and vaulting  
      • System monitoring
      • business hours system support 
      • Security - confidential, restricted, or public data
    • Service options, by request:
      • High availability (HA) clusters
      • 24x7 on-call system support
      • Geographical redundancy (costs are customized) 
      • Requisition, installation and renewal of certs 
  • Operating Systems:
    • RHEL6 64bit, Windows 2008 R2, Windows 2012 R2  
    • Level of support: none, patches only, scheduled maintenance 
  • Application Software: 
    • Account management: Local, UW NetID
    • Authentication: UWWI, Pubcookie, Shibboleth, Kerberos
    • Web servers:
      • IIS
      • Apache 
    • Databases:
      • Microsoft SQL Server
      • MySQL
      • Oracle
      • PostgreSQL 
    • Applications and Languages:
      • PHP
      • Tomcat
      • Samba
      • Request Tracker (RT)
      • Java
      • Python/Django
      • Ruby/Rails
      • node.js  
      • Git
      • Mercurial
      • Subversion 
  • Level of support: UW-IT manages, customer manages 
 

 

Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW affiliated organizations; Need an approved UW budget number

How to Order: 
Service details are contained in this catalog entry. To request a consultation, please submit this Request Form. You will be asked for details regarding your server needs, budget number, etc.
 
If you are prompted to log into the Request Form, enter <"NETID\"> followed by your UW NetID user name in the user name field e.g., <"NETID\jdoe">, followed by your UW NetID password in the password field.  Tip: Be sure to use the backslash "\" instead of the forward slash "/”. 

For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

 

Availability: 
High availability is provided by using Virtual Machines running on server clusters, providing high up-time availability through fail-overs. Lower availability can also be provided at a lower cost.

 

Price: 
Rates for this service are variable and will be provided as part of the initial consultation phase. Rates include 3 components:
  • direct costs to vendors (server hardware, licensed software, certificates, etc.)
  • hourly costs to manage (hours for system design, system administration, application administration, etc.)
  • costs to use other UW-IT services ( data center, backups, virtual servers, etc.)
Rates are adjusted on an annual basis.
 
Below are some examples of pricing for Managed Servers in quantity 1.  Actual hours and charges can vary. Servers which are similar to an existing server may have lower set-up and monthly maintenance charges.  A Managed Server is typically provisioned in "units" or “slices” of virtual servers, called “High Availability Virtual Machines” (HA-VM). Total Cost of Ownership (TCO) for Windows/VMWare solution  is higher than a Linux/XenServer solution due to licensing costs and the cost of using enterprise storage and SAN infrastructure for shared storage.
  • Windows HA-VM “Slice” = 1 vCPU, 2GB RAM, 50GB disk = $58.56/month
  • Windows Basic VM "Slice" = 1 vCPU, 2GB RAM, 50GB disk = $18.84/month
  • Unix HA-VM “Slice” = 1 vCPU, 2GB RAM, 50GB disk = $22/month
  • Engineering time = $116.21/hour
  • Database admin time = $127.65/hour
  • MS Premier Support = $13.74/month

 

Windows Web Server:  IIS

One time setup charges 8 hrs:  design, build, and configure system ($929.68)
Monthly recurring charges: 1 HA VM Slice ($58.56)
  2 hrs system admin ($232.42)
  1 MS Premier Support ($13.74)

Windows Database Server:  MS SQL Server

One time setup charges: 8 hrs:  build and configure system ($929.68)
  8 hrs:  database admin ($1,021.20)
Monthly recurring charges: 2 HA VM Slices ($117.20)
  2 hrs:  system admin ($232.42)
  8 hrs:  database admin ($1,021.20)
  1 MS Premier Support ($13.74)

Unix Web Server:  Apache

One time setup charges: 8 hrs:  build and configure system ($929.68)
Monthly recurring charges: 1 HA VM Slice ($22.00)
  0.5 hrs:  system admin ($58.11)


Unix Database Server;  RedHat running MySQL

One time setup charges: 8 hrs:  build and configure system ($929.68)
  4 hrs:  database installation ($472.80)
Monthly recurring charges: 2 HA VM Slices ($44.00)
  1.5 hrs:  system admin & database system maintenance ($176.31)

 

Additional Information: 
For any additional information, please view our web site at:
Service Level Description: 
Specific service level items are negotiable and limited by the support hours being billed.  
 
For a typical Standard Managed Server UW-IT will: 
  • Provide server specification and setup services 
  • Provide setup and installation of approved software (for approved software list, see Service Options) 
  • Provide OS license 
  • Provide systems administrative functions including:
    • Providing ongoing operating system updates, patches and security hot fixes 
    • Monitoring server performance and health 
    • Providing hardware maintenance and repair (or arranging for vendor replacement), providing servers are under warranty 
  • Bill service charges to a UW budget number 
  • If physical hardware is required, UW-IT will additionally:
    • Arrange for the purchase and installation of all hardware 
    • Tag server hardware with a generic asset tag and send all relevant paperwork to the customer. 
    • Provide necessary infrastructure, including:
      • Secured, climate controlled data-center location 
      • Server rack space
      • Electrical circuits
      • Network connectivity
The customer will:
  • Verify that this service meets all of the business continuity, security, and data management requirements that apply to the planned use of the service. Please contact us if you require additional information about the service's design, operation, or management in order to help verify that this service will meet your needs. 
  • Install, support and upgrade custom application software 
  • Resolve any application problems for custom applications 
  • Provide any application-level monitoring for custom applications 
  • Provide UW-IT with permanent system root/ admin privileges 
  • Perform server reboots and shutdowns only with prior UW-IT approval 
  • If the optional data backup service is not selected, then the Customer is responsible for data backups 
  • If a physical server is provided, the customer may wish to insure the equipment. University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased or borrowed by University departments.  You can find more information here: http://f2.washington.edu/treasury/riskmgmt/insure/EIS

 

Support Information: 

To report an issue with an existing Standard Managed server, please provide the server name and utilize one of the following methods for contacting the Service Center: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Note: When calling the Service Center outside of regular business hours, a voicemail can be left or, where applicable, it is possible to follow phone prompts to be connected to after-hours support.

 

Maintenance
Last Review Date: 
Thu, 2014-09-18
Keywords: 
<p>Standard Managed Server, Hosting, Unix, Linux, Windows, Hardware, Web Server, File Server, Database Server, Apache, IIS, MS SQL, MySQL, SQL, Postgres, PostgreSQL, PHP, Ruby, Ruby on Rails, Tomcat, authentication, shibboleth, pubcookie, account management, groups management, ESX, Perl, Red Hat, vmotion, VM, VMWare, Virtual Server, Shared Server, Oracle, Sybase, Informix, DB2, database, DB, MSSQL, Microsoft SQL</p>
Notes: 
<div class="ExternalClass8A99C0EE396E4AEAA907BB471D7CB2D1"> <div> Service Owner: Brad Greer</div> <div> Service Manager: Rebecca Galloway</div> <div> 9/18/14 Made changes per REQ0043607 - LH</div> </div> <p>&nbsp;</p>

Server Co-Location/Data Center Services

0
Your rating: None
Brief Service Description: 
Data center infrastructure and network connectivity
Service Description: 

Rates for this service are for FY15

Standard Server Co-Location services are currently available in the UW-IT data center offering data center infrastructure and network service in one of UW Information Technology's physically secure, environmentally controlled data center facilities. The customer manages all aspects of hardware and software. (If you prefer to have UW Information Technology manage the servers, you may be interested in Managed Server services instead.)

Service Options: 

The following options are available with the Standard service:

  • Full rack cabinet
  • Local Shared Suite: Single Unit Hotel (UW-IT data center)
  • Public and/or private IP addresses
  • DHCP plus static IP addresses
  • Generator backup for systems meeting high availability criteria (see Service Level Description for details)

Additional Services: Some services may be added to this Server Co-Location Service for additional charges at prevailing rates. Please indicate your interest in these services on your Request Form.

Eligibility: 

UW faculty; UW staff; UW researchers; UW academic units; UW administrative units; UW affiliated organizations.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

Service details are contained in this catalog entry. When ready to order, first read and understand the policies and procedures listed under "Additional Information" below. Then fill in and submit the Request Form. You will be asked for details regarding your network and power requirements, budget number, etc.

For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Secured access to the facility is available 24 hours a day, 7 days a week. Facility, power and network systems are monitored 24x7. Infrequent planned network and power outages will be pre-announced via email when required and kept to a minimum. Unplanned Data Center outages will be responded to by UW Information Technology staff, including after hours.

Price: 

Rates effective July 1, 2014 for FY2015.

Rates for Data Center Services (DCS) apply to all UW Information Technology data centers and are reviewed on an annual basis. 

Installation and Set-up rate: $1,149.50 per rack cabinet*

Monthly rate:

  • Basic Service Full rack cabinet:  $412.50
  • Premium Service Full rack cabinet: $577.50
  • Local (on campus) Shared Single Unit Hotel Suite: $25.14 per U (one rack unit)
    • Plus $200.00 Standard Installation fee plus $85/hr any additional "Hands & Eyes" services 
  • Premium UW Medical Centers full rack cabinet: $880.00

(UW Medical Centers / Auxiliary rate includes electricity surcharge)

Charges will appear on the UW Information Technology online Services & Equipment bill.

* Additional set-up charges will apply if non-UW Information Technology resources are required for set up (e.g., electrical contractors, TierPoint contractors). Additional set-up charges may also apply for complex custom network designs and implementations.

Additional Information: 

Important: All customers must comply with the following established policies and procedures listed below and found at http://depts.washington.edu/uwtscat/co-lo :

  • Local Shared Single Unit Hotel Suite Service limitations and restrictions
  • Data Centers and Mission Critical Facilities Operations Policy
  • Data Centers and Mission Critical Facilities Operations Procedure
  • Data Centers and Mission Critical Facilities Access and Physical Security Policy
  • Data Centers and Mission Critical Facilities Access and Physical Security Procedures


High-Level Overview of Roles and Responsibilities

 UW Information Technology:

  • Badges: Provide access badges to the data center, as requested by the customer.
  • Billing: Bill service charges to a UW budget number.
  • Maintenance: Provide facility maintenance.
  • Power: Provide power to server rack cabinet(s) for customer use.
  • Network: Provide, install, monitor, and maintain UW Information Technology EDGE switch(es) and router uplinks for customer use. Replace or repair UW Information Technology-provided equipment in the event of failure.
Customer:
  • Policies and Procedures: Adhere to all documented UW Information Technology data center policies and procedures listed above.
  • Technical & Billing Contacts: Provide UW Information Technology with current technical and billing contact information; update with personnel changes. 
  • Install/Support: Install and support all server hardware and software.
  • Network Disconnection: Customers may not disconnect uplinks (typically fiber) without prior approval from the Network Operations Center (NOC) at netops@uw.edu.  The NOC requires notification of any planned activity that will cause a network outage to the switch(es) that UW Information Technology manages within the cabinet.
  • Cabling: Provide cables from the switch ports to the servers. Adhere to procedures above regarding color coding.
  • Badges: Provide UW-IT badge information as requested on forms. Ensure proper procedures are followed under the Security Policy, including background checks.
  • Equipment Changes: Prior to adding or removing equipment from a co-location rack cabinet, contact UW Information Technology (help@uw.edu) to communicate estimated dates, power amounts, and equipment weight/load.
  • Power: Install equipment within cabinet power limits.
  • Budget Information: Provide a valid budget number for billing. 
  • Term: Provide 30-day notice to vacate cabinet or be billed for an additional month of service.  New charges will commence at the beginning of the month while discontinued services will stop at the end of a month.  Charges are based on a Cabinet Level Equivalent (CLE) for space, power and cooling limitations.
  • Report Outages: Contact UW Information Technology Data Center Strategy & Operations(DCSO) at dcso@uw.edu or 206-616-6360 to report facilities and/or power issues and outages.
Service Level Description: 

Initial queries are responded to within 2 business days. Network, power and environmental systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for data center outage resolution.

Terms: Thirty (30) days notice via email to help@uw.edu is required for service termination. UW Information Technology will provide thirty (30) days notice for rate changes.  New charges will commence at the beginning of the month while discontinued services will stop at the end of a month.  Charges are based on a Cabinet Level Equivalent (CLE) for space, power and colloing usage.
 
The Standard service in the UW Tower data center includes:
 
Facility
  • A UW Information Technology-managed data center with proximity card-controlled access, a stable environment ASHRAE TIA-942 cooling for data centers at 99% of the time.
  • Use of full cabinets with 38 available U (Units; 1U = 1.75"), 19" mounting width, 24" external width; depth may vary but 48" is current standard.
Power
  • A single 208 volt circuit. Amperage varies but 30 amps is typical. Plug type varies by amperage.
  • 5, 6, or 10 Kilowatt maximum power draw per circuit, based on location (10KW in UW Tower).
  • Managed powerstrip(s).
  • Uninterruptable Power Supply (UPS) with a minimum 5-minute backup at full power (in UW Tower). 1 UPS provided with service. Additional UPS's may not be installed in cabinets.
  • Generator backup for customers who meet the following criteria:
    • Regulatory requirement
    • UW enterprise-wide, mission critical
    • Life safety
    • Back-up file server
    • Emergency response
    • Mirrored from a non-generator supported site
Network
  • Access to a 24-48 port network switch
  • 1 gigabit per second (1Gbs or GigE) uplinks
  • Separate subnet per customer
  • NOTE: only UW subnets are provisioned in UW Tower (no UW Medicine subnets)
Monitoring and Support
  • Network, power, and environment are monitored and supported 24x7.

The customer will

  • Insure the equipment (if desired). University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased, or borrowed by University departments. You can find more information here: http://f2.washington.edu/treasury/riskmgmt/insure/EIS/uwtech/UTS/TSC/catalog/

Additional service details are located in the Policies and Procedures documents listed under "Additional Information" above.

 

Support Information: 

Technical or building access issues with existing service (e.g., loss of power or network connectivity to customer's equipment): Call UW Information Technology Data Center Strategy & Operations(DCSO) staff at 206-616-6360 (forwards to Operations staff after business hours) or email dcso@uw.edu.

General service questions and to request additional services: Call 206-221-5000 or email help@uw.edu with "Co-Location" in the subject line.

Billing questions or problems: Call 206-543-1997 or email help@uw.edu.

 

Contact for More Information: 

Email help@uw.edu (with "Co-Location" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>Co-Location, Data Center, Colo, Colocation, Collocation, Rack Space, co-lo</p>
Cost: 
<p><font color="#000000"><strong>Cost and Billing Details</strong> (<em>for internal use only</em>):</font></p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">IMPORTANT: Labor must be allocated to correct&nbsp;Dynamics AX&nbsp;project codes. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">DCSO - 3598 (set up and support)</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">TSC -&nbsp;3598 (set up and support)</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">NS - 4069 Installation &amp; Provisioning; 4070 Maintenance</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">CI/Fiber - </font><font color="#000000">4069 Installation &amp; Provisioning; 4070 Maintenance</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Blanket SO for UW Tower Data Center: 701421</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Monthly rate&nbsp;calculation includes networking components including aggregate and edge switches, router port, existing fiber infrastructure, existing cabinet, existing power, powerstrips, and labor from DCSO, TSC, NS and CI (fiber).</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Set-up rate includes labor from all Network Systems teams plus Fiber in Communications Infrastructure. The set-up rate <em>includes</em> some extra time for NS design and install for the occasional times required. If customer requirements are so complex that&nbsp;anticipated time&nbsp;reaches the threshold of an NS project (40 hours), then the request should flow through the NS Project Intake process for approval, resourcing, and proper accounting. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Half rack cabinet rate was calculated&nbsp;at 60% of a full rack. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">UW Medicine electricity surcharge calculated 50% for half rack.</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> FORTUNE billing info:</div> <p class="ExternalClass4EA4F66839B24878BAF3D052851F58F2">TARIFF CODES:</p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <ul> <li> COLOHALF</li> <li> COLOFULL</li> <li> COLOHALFAX*</li> <li> COLOFULLAX*</li> </ul> </div> <p>FORTUNE DEPT code: 8888</p> <p>FORTUNE building #s:</p> <ul> <li> 0001- data center 4545 rm 40</li> <li> 0002- data&nbsp;center 4545 rm 37</li> <li> 0005- data center TierPoint</li> <li> 0006- data center UW Tower</li> </ul> <p>TN Manage: COLO</p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> * The AUX rate includes the cost of electricity, and currently applies only to UW Medicine.</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <p>&nbsp;</p>
Notes: 
<p>Requested Updates by Rich Stewart to remove Remote Shared Suite.&nbsp; 5/2/2013 - DL</p> <p>Requested updates by Greg Couch for CLE &amp; ASHREA Standards, also removed any mention of 3737 &amp; Sabey</p> <p>06/25/14 - Fixed typo in &quot;Price&quot; section</p> <p>07/16/14 - Updated pricing a little using FY15 rate card -MM</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span id="part1">&nbsp;</span> <span id="part1">&nbsp; </span></p> <p>&nbsp;</p> <p>&nbsp;</p> <h3 class="ms-standardheader"> &nbsp;</h3> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp; &nbsp; <!-- FieldName="Notes" FieldInternalName="Notes1" FieldType="SPFieldNote" --></p> <div> <div class="ExternalClassEDE62E00370541C998D48D36FB39D1D4"> <div> <p>The standard way to refer to this service in print is Server Co-Location (versus colocation, collocation, colo, etc.)</p> <p>Service Manager: Jim Vane</p> <p>Service Owner: Pam Stewart</p> </div> </div> </div> <p>&nbsp;</p>