Brief Service Description:
Access to online administrative systems
Service Level Description:
Service requests are received via forms and email.
-
Due to to nature of the coordination with multiple departments to set up the access requests, the typical timeframe once we have received a valid request without missing information is 72 hours.
-
All email will have an initial response within 24 hours.
-
All forms with missing information or signature authority will be returned within 24 hours.
-
Clients will be required to sign authorization forms as required by the Washington State Auditor.
In addition, systems are monitored 24 hours a day, 7 days a week for disruption. This service aims to be operationally ready 24 hours a day, 7 days a week, excluding maintenance windows.
Keywords:
<p>Keynes Accounts, FIN, Financial Information System, HEPPS, Higher Education Payroll and Personnel System, BGT, Budget System, PAS, Purchasing System, SDB, Student Database System, TIME, COM, DPP, TSAT, BAR, FAST, FASTRANS, Extract</p>
Notes:
<p>Access to database Guardfiles:</p>
<table summary="database files">
<tbody>
<tr>
<th>
Guardfile Name</th>
<th>
System</th>
<th>
Notes</th>
</tr>
<tr>
<td>
LBGTINFO1</td>
<td>
Budgeting System </td>
<td>
</td>
</tr>
<tr>
<td>
LCOMINFO1</td>
<td>
</td>
<td>
Not common, rarely used - Brent Holterman, Applications Manager must be notifed</td>
</tr>
<tr>
<td>
LFASINFO1</td>
<td>
</td>
<td>
Not common, rarely used - Tim McAllister or Applications manager should be notified re: Financial Accounting System</td>
</tr>
<tr>
<td>
LFININFO1</td>
<td>
Financial Accounting System</td>
<td>
</td>
</tr>
<tr>
<td>
LHEPINFO1</td>
<td>
HEPPS</td>
<td>
Sensitive Data - Additional authorization required from Linda Braziel, or Applications for HEPPS</td>
</tr>
<tr>
<td>
LMISINFO1</td>
<td>
</td>
<td>
</td>
</tr>
<tr>
<td>
LOTSDERGO </td>
<td>
</td>
<td>
Sensitive Data - Additional authorization required from Keith Mason or System Administrator for Keynes system</td>
</tr>
<tr>
<td>
LPASINFO1</td>
<td>
Purchasing System</td>
<td>
(read only) no FAST</td>
</tr>
<tr>
<td>
LPAYINFO1</td>
<td>
Payroll Data</td>
<td>
</td>
</tr>
<tr>
<td>
LSDBINFO2</td>
<td>
Student Database</td>
<td>
Sensitive Data - Additional authorization required from Hugh Parker or Applications manager for the Student Database</td>
</tr>
<tr>
<td>
LSDBINFO3</td>
<td>
Student Database</td>
<td>
Sensitive Data - Additional authorization required from Hugh Parker or Applications manager for the Student Database</td>
</tr>
<tr>
<td>
LSDBINFO4</td>
<td>
Student Database</td>
<td>
Sensitive Data - Additional authorization required from Hugh Parker or Applications manager for the Student Database</td>
</tr>
</tbody>
</table>
<p>Additional drives (TAPELIB and TSAT) are used internally by UW Technology.</p>
<p>2/16/12: Fixed Get Help link.</p>