UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Basic

Telephones

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Brief Service Description: 
A suite of telephone services
Service Description: 

Rates for this service are for FY15

A suite of telephone services is available to the UW community, both on and off campus. These services include desktop phone service, voice, telecommuter options, emergency phones, handsets, analog service for fax/alarm lines, and directory listings.  See "Service Options" for the complete list.
 

UW-IT’s phone service includes features like voicemail, 5-digit dialing to other UW numbers and medical communities, as well as access to the Regional Calling Service that allows local dialing to most locations from Marysville to Olympia.   

 

Service Options: 
The following are the telephone service options available:  
  • On Campus Telephone and Voicemail Service: Use UW campus telephone service
  • Off Campus Telephone and Voicemail Service: Obtain UW-IT telephone service for off campus locations. High-speed connections can be costly and can require 6-18 months to arrange. Connection speeds will vary based on availability.  Additional charges will apply. Advanced planning with the Real Estate Office and UW-IT is strongly recommended.
  • Leased Telephone Handsets: Use UW handsets and support
  • Global VoIP: Use UW phone service outside of Western Washington
  • Telecommuter VoIP: Use UW phone service within Western Washington
  • Emergency Phones: Use UW emergency phone service for elevators, garages, and select critical locations
  • FAX/Modem Lines: Use UW phone service for fax machines and modems
  • Directory Listings: Obtain a listing in Seattle Metro and Community Directories; UW Directory
Eligibility: 

UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

Rates Effective July 1, 2014 for FY2015.

  • On Campus Telephone and Voicemail Service (Dial Tone):
    • $4.05/month per line for departments that pay the per capita Technology Recharge Fee
    • $10.84/month per line for UW Medicine clinical operations, and external entities that do not pay the per capita Technology Recharge Fee
    • $13.56/month per line mileage surcharge for off-campus locations
  • Off Campus Telephone and Voicemail Service: Off campus telephone service rate includes the Dial Tone rate (see above) plus the cost of a separate network connection to the off campus location. Network connection speeds and costs will vary based on availability. 
  • Virtual Telephone Numbers (e.g., voice mail only telephone numbers, conference bridges, etc.)
    • $3.80/month per virtual telephone number
  • Telephone Handsets, see Campus Phones on IT Connect for detailed phone information.
    • $4.12/month per small multi-button phones (5-12 buttons)
    • $4.48/month per large multi-button phones (16-34 buttons)
    • $1.06/month per expansion module
    • $3.05/month per legacy telephone (e.g., weatherproof set)
  • Softphone
    • Free (no additional monthly cost over Dial Tone).  See Avaya One-X under the Campus Phone section of IT Connect for more details.
    • Customer purchased USB headset is recommended for softphone use.
  • Global VoIP (for use outside of Western Washington): For Global VoIP, the customer must purchase the phone equipment for deployment since it will be leaving UW Information Technology's service area.
    • $155 per 9608 VoIP Phone (one-time charge)
    • Dial tone monthly charges apply (see above)
  • Telecommuter VoIP (for use within Western Washington): For Telecommuter VoIP, the customer may lease the phone equipment, but is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work: UW Information Technology Service Center  Attn: Supervisor or Manager UW Tower C-3000 (4333 Brooklyn Ave. NE)  Box 359540 Seattle, WA 98195-9540
    • $4.12 per 9608 VoIP phone (monthly recurring charge
    • Dial tone monthly charges apply (see above)
  • Voice Moves/Installs/Changes:
    • $137 one-time charge per line for technician installations/moves
Additional Information: 

Phones: http://uw.edu/itconnect/phones

VoIP: http://uw.edu/itconnect/phones/telecommuter_voip.html

A basic dial tone service technical description is attached below.  

Service Level Description: 

Telephone Service

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime

UW relies on our partner vendors for telephony service (Qwest, Verizon, and other small telephone company vendors). 

Voice Messaging
Voice messaging is activated within two (2) business days of the request, provided a UW budget number is given by the customer. Once the voice mailbox is set up, the customer will receive instructions and a password via email.

Global VoIP and Telecommuter VoIP
Global VoIP and Telecommuter VoIP phones rely on the customer's residential Internet Service Provider (Comcast, Qwest, Verizon, or other ISP) to provide Internet access back to the UW network.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2014-09-29
Keywords: 
<p>phone, VoIP, voice over IP, digital analog, PBX, call forwarding, RCS, FAX, Modem, regional calling service, Avaya, 6408, 6416, 6424, 8405, 8410, 8434, 4610, 4620, 2410, 2420, 9608, 9611,&nbsp;directory listing, UW Directory, voice message, voice mail, voicemail, voice messaging, telecommuter, global, telecommuting, dialtone, dial tone</p>
Notes: 
<p>8/24/10: Deleted reference to analog single line phones.</p> <p>8/9/12: added basic dial tone service technical description per Roland&#39;s request.</p> <p>9/20/2012: uploaded updated pdf per Roland</p> <p>10/11: uploaded pdf per Tyler</p> <p>6/13: updates and Service Rep. change to Felicia Watson</p> <p>9/17/13:&nbsp; added UW Campus Edge Standard attachement for Tyler Preder</p> <p>12/10/13:&nbsp; Added text in Service Level Description denoting installation delays due to heavy request volume</p> <p>02/14/14: Removed text regarding service delays due to heavy request volume</p> <p>07/16/14: Confirmed prices stayed the same for FY15, updated notice of FY15 rates, changed service manager -MM</p> <p>9/24/14: Made changes per REQ0048151</p>

STF Technology Loan Program

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Brief Service Description: 
A free, student-run loan program that supports academic technology needs.
Service Description: 

STF Technology Loan Program is funded by allocations from the Student Technology Fee Committee and the Student Activities Fee Committee. The loan program is provided to the UW-Seattle campus through UW-IT Classroom Technology & Events as a service to all students.

Eligibility: 

UW students; UW Seattle campus only

How to Order: 
Availability: 
Reservations: Accepted online 24 hours a day, 7 days a week on a first-come, first-served basis.  Lenghts of loans vary from 2 to 31 business days. 
Equipment Pickup: Kane Hall, Room 035 (Main Office); Health Sciences I-Wing, Room I-146 (HSB Office).
Price: 

This free service is provided by funding from the student-paid Student Technology Fee and the Service & Activities Fee committees.

Service Level Description: 

Inquiries will be responded to within two business day, if not sooner.

Support Information: 
Business Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday
Location: 035 Kane Hall, Box 353095, Seattle, WA 98195-3095
Email: help@uw.edu
Phone: 206-221-5000
Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Tue, 2014-07-22
Keywords: 
<p>equipment</p>
Notes: 
<p>Created entry - 01/06/14</p> <p>07/22/14: Updated contact info for SPOC - MM</p>

Classroom Facilities Services

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Brief Service Description: 
Educational technology support, equipment, furniture, maintenance services and access management for general use classrooms and facilities.
Service Description: 

UW-IT Classroom Technology & Events provides educational technology support, equipment, furniture, maintenance services and access management for general use classrooms and facilities. Service includes maintaining audiovisual systems, computer equipment and furniture, ADA accommodation support, educational technology support, lecture capture support, classroom computer support, equipment tutorials, equipment loans, delivery of portable AV equipment and providing keys for access to buildings, rooms and equipment.

Eligibility: 

UW faculty; UW students

How to Order: 
Business Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday
Location: 035 Kane Hall, Box 353095, Seattle, WA 98195-3095
Email: help@uw.edu
Phone: 206-221-5000
Availability: 

Hours available: 8:00 a.m. – 5:00 p.m., Monday – Friday

Price: 

No cost for most general assignment classrooms and learning spaces.

Service Level Description: 

Inquiries will be responded to within one business day, if not sooner.

Support Information: 

Email: help@uw.edu
Phone: 206-221-5000
Hours available: 8:00 a.m. – 5:00 p.m., Monday – Friday

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000
Hours available: 8:00 a.m. – 5:00 p.m., Monday – Friday

Maintenance
Last Review Date: 
Tue, 2014-07-22
Keywords: 
<p>access, ADA, accommodation, audiovisual, audio visual, AV, classroom, clickers, computer, coursecasting, equipment, facilities, furniture, key, lectern, lecture capture, podium, projector, maintenance, preventative maintenance, services, support, technical support, technology, tutorials, videoconferencing</p>
Notes: 
<p>Created entry - 01/06/14</p> <p>07/22/14: Updated contact info for SPOC -MM</p>

MSCA (Microsoft Collaborative Applications)

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Brief Service Description: 
A UW-wide offering of select Microsoft Office 365 services for collaboration and sharing.
Service Description: 
UW Microsoft Collaborative Apps offers the following Office 365 services for use with an eligible UW NetID: 
  • UW SharePoint Online (MySite):
    • 25GB storage for files and other data.
    • UW SkyDrive Pro: store, share and sync documents up to 2GB.
    • Office Web Apps: create, view and distribute Word, Excel, PowerPoint and OneNote documents. (Access Web App is currently unavailable.) 
    • Site mailboxes hosted on Exchange Online provide an additional 5GB of storage for email and attachments per site. 
    • SharePoint Sites for creating up to 2,000 Intranet web sites for collaboration and sharing.  
    • Social network that allows you share knowledge and start conversations. 
  • UW Lync Online:
    • Instant messaging with the UW Community and with others around the world via Lync open federation. 
    • Online meetings with up to 250 participants from the UW community, outside federated Lync organizations or anonymous. 
    • Desktop and application sharing.  
    • Real-time presence information, available to a wide range of applications like SharePoint and Outlook. 
    • Integrated with UW Exchange Local.
  • HIPAA Business Associates Agreement established between UW and Microsoft.
  • FERPA protections are included in the agreement with Microsoft. 

This service is enabled for current students, faculty, staff and clinicians.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW clinicians; For Shared NetIDs and sponsored NetIDs, accounts will be available upon request.

How to Order: 
These services are enabled by default for all current students, faculty, staff and clinicians. Shared NetIDs can be enabled for the service by the request of current faculty, staff or clinicians by sending a request to help@uw.edu.
Availability: 

24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

The Service Level Agreement (SLA) with Microsoft guarantees 99.9% uptime.

Support Information: 
Limited support for service activation questions is available from the UW Information Technology Service Center. Questions regarding the use and features of the service should be directed to Microsoft. 
 
More details about UW Lync can be found at
 
More details about UW SkyDrivePro (UW SharePoint Online) can be found at http://www.washington.edu/itconnect/wares/online-storage/skydrive-pro/.
Contact for More Information: 

UW Information Technology Service Center 
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu 
Phone: 206-221-5000 
Business Hours: http://uw.edu/itconnect/help

Maintenance
Last Review Date: 
Sat, 2014-07-12
Keywords: 
<p><span id="part1">email, calendar, microsoft, office 365, O365, Lync, chat, presence, collaboration, storage, link, lynk, MSCA, conference, sky drive, sharepoint, HIPAA, HIPPA, FERPA, skydrive</span></p>
Cost: 
<p><span id="part1"><strong>This service is included in the Technology Recharge Fee.</strong></span></p>
Notes: 
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p> <p>10/07/13:&nbsp; Created new service entry.&nbsp; <span id="part1">DRAFT entry. Heidi Stahl will draft as of 10/4/13.</span></p> <p>10/08/13:&nbsp; Updated FERPA statement.</p>

Notify.UW

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Brief Service Description: 
Notification service that enables UW NetID holders to be notified via email and/or SMS text regarding subscribed services
Service Description: 

Notify.UW is a tool that notifies students via email or mobile text message when a course has an opening, or closes, during the quarter registration process. This service is integrated into the UW Time Schedule and MyUW and is available by subscription.

 

Notify.UW is a provided by UW-IT in collaboration with the UW Office of the Registrar.

Eligibility: 

UW faculty; UW staff; UW students; Anyone with a UW NetID

How to Order: 

UW NetID holders may subscribe to Notify.UW. Simply go to notify.uw.edu and:

  1. Accept the Terms of Service
  2. Add at least one endpoint (email address, phone #) to your profile
Availability: 

Available 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of the Notify.UW service by UW faculty, staff, and students

Additional Information: 
Service Level Description: 

Uptime: Continuous, all days and hours. Service issues will be addressed based on priority and resource availability.

Support Information: 

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Email: help@uw.edu

Phone: 206-221-5000

Business Hours: http://washington.edu/itconnect/gethelp.html

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000

Maintenance
Last Review Date: 
Wed, 2013-07-17
Keywords: 
<p>notify, notification, course availability, class, application, app</p>
Notes: 
<p>Entry is not yet published deliberately 4/9/13 ~ Mary</p> <p>Service is expected to expand into an enterprise notifcation service.</p>

Wi-Fi Wireless Service

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Brief Service Description: 
Basic Wi-Fi wireless network service provides Wi-Fi connectivity in covered areas to the UW Campus, Internet and various research networks. Covered areas include the majority of indoor spaces on the Seattle, Bothell and Tacoma campuses as well as UW Medicine locations.
Service Description: 
  • Wireless connectivity to UW Campus, Internet, and various research networks via Wi-Fi 802.11a/g/n and 802.11ac where available.
  • Addressing via dynamic DHCP address assignments within registered UW IP address space.
  • 24x7x365 monitoring of network equipment, including business hour maintenance, support and off-hours emergencies.
  • Authentication with a valid UW NetID is required to access non-UW resources.
  • Encrypted, guest Wi-Fi access is available to users from participating institutions via the eduroam service.
  • UW faculty, students and staff with valid UW NetID receive encrypted, guest Wi-Fi access when visiting other participating eduroam institutions.
Service Options: 

Basic Wi-Fi Network services described above.

Self-sustaining (enhanced) Wi-Fi Network services may include:

  • Encrypted Wi-Fi Access
  • Support for Voice over IP on Wi-Fi
  • Private addressing and Network Address Translation (NAT)
  • Wi-Fi coverage expansion to new areas of existing buildings
  • Wi-Fi coverage expansion to new outdoor areas
  • Wi-Fi coverage added to new construction/renovation
  • Advanced troubleshooting to support specific equipment or a specific use beyond basic network and Internet connectivity.
  • Custom engineered solutions.
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/help

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

Availability: 

Service is available 24 hours a day, 7 days a week, and 365 days a year with the exception of upgrades, maintenance, and outages.

Price: 

Basic services included in the Technology Recharge Fee.

Self-sustaining services

  • Additional WiFi Coverage
    • Costs vary and require a design coordinated by UW-IT specific to the site and building construction, however on average each AP covers 2,400 square feet or 20 users, whichever is greater. The square footage covered can vary substantially based on building construction types.
    • The cost per AP varies from $800-$2,500+ and consists of the following:
      • New cat5e cable, pathway, and labor (varies based on building conditions): $200-$1,700+
      • Wired port activation charge: $137
      • Indoor WiFi AP: $400
      • Indoor WiFi AP (high capacity): $525
      • Outdoor WiFi AP: Varies
Service Level Description: 

Service is monitored for interruptions and outage resolution 24x7x365.

Support Information: 

To report service outages, email help@uw.edu or call 206-221-5000.

Facilities work may extend the time-frame for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-01
Keywords: 
<p>Wi-Fi, Network, AP, Access Point, Wireless, Hotspot</p>
Notes: 
<p>New service added 2/11/13.</p> <p>correct url for business hours per Jan&nbsp;`MM 7/17</p> <p>7/1/14: Updated as per Shane&#39;s RT ticket 2287913. GCD</p>

SpaceScout

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Brief Service Description: 
Mobile & web app that helps students find campus study spaces
Service Description: 

SpaceScout™ allows any student with an iOS device or access to a Web browser to quickly and easily locate campus study spaces that meet their needs. Students can locate spaces by skimming a map, or by specifying search criteria: type of space, capacity, hours available, whether the space can be reserved, location, noise level, lighting, learning resources (whiteboard, etc.), and proximity to food/coffee. Photos of each space help students choose exactly what they’re looking for. For popular computing labs, SpaceScout also displays real-time information about computer availability. Students may rate and review spaces, and invite study partners to a space.

The app currently includes over 200 spaces on the UW-Seattle campus and 70 spaces at UW-Tacoma.  New spaces are constantly being added, and will include the UW-Bothell campuses in the future. With building renovations, remodels, and upgrades continually changing the landscape of learning resources on campus, SpaceScout provides a single place to go for up-to-date information on spaces that can help students accomplish their work.

SpaceScout was designed specifically in response to student needs, and can be accessed through the Apple apps store (http://itunes.apple.com/us/app/spacescout/id551472160?ls=1&mt=8) or the Web: http://spacescout.uw.edu/
 

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW alumni; UW researchers; UW clinicians; Anyone with a UW NetID; UW academic units; UW administrative units; UW affiliated organizations; General public

Availability: 
Service is available 24 hours a day, 7 days a week. Availability of study spaces varies and is listed in the app.
Price: 
This service is included in the Technology Recharge Fee.
Service Level Description: 
This service aims to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.
Support Information: 
Phone: 206 221-5000 (Option 4)
Email: help@uw.edu
Maintenance
Last Review Date: 
Mon, 2014-12-15
Keywords: 
<p>study, space, students, app</p>
Notes: 
<p>3/17/14 - Removed link to outdated online form for customer support and retained help@uw.edu as only customer support contact address as per single point of contact project.</p> <p><span>5/14/14: Added Laura Baldwin as new Service Manager -MM</span></p> <p><span>12/15/14: Updated entry as per&nbsp;</span><span>REQ0115332 &amp; linkified all URLs -MM</span></p>

Canvas Learning Management System

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Brief Service Description: 
Learning management system for facilitating courses and engaging students online
Service Description: 

Canvas is a cloud-based, modern Learning Management System (LMS) that allows for easy publishing of course materials, simplified course management, seamless course calendaring, communication and collaboration with students, and efficient grading.

Service Options: 
Optional services for schools or departments in the UW Canvas LMS include the following:
  • Administrative roles for school or departmental support staff
  • Custom integration of third-party tools or service
Eligibility: 

UW Faculty; UW staff; UW students; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center

How to Order: 

Available online at http://canvas.uw.edu

Availability: 

Available 24 hours a day, 7 days a week

Price: 
No charge for use of Canvas LMS by UW faculty, staff, and students. 
 
Some optional services are provided for a fee. Please contact help@uw.edu if you are interested in custom integration of third-party tools or services.
Service Level Description: 

UW Information Technology responds to requests/queries in two business days, if not sooner. Operational 24 hours a day, 7 days a week. 

 

Support Information: 

Web: http://uw.edu/lst/help

Email: help@uw.edu

Phone: 206-221-5000 (options 4) Monday - Friday 9:00a.m. to 5:00p.m.

Walk-in help: Odegaard Building Room 230

  • Monday - Friday 8:00 a.m. to 10:00 p.m.
  • Sunday 12:00 p.m. - 10:00 p.m.

Workshops: View the schedule and register at http://uw.edu/lst/workshops

 

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000 (option 4)

  • Monday - Thursday 8:00 a.m. - 10:00 p.m.
  • Friday 8:00 a.m. - 6:00 p.m.
  • Sunday 12:00 p.m. - 10:00 p.m.

 

Maintenance
Last Review Date: 
Thu, 2014-12-11
Keywords: 
<p>course management, canvas, learning management, online courses, distance learning, web tools, lms</p>
Notes: 
<p>12/11/14: Updated price and service options per&nbsp;REQ0107408 -Michelle</p>

UW Central File Storage Service for Users - The U Drive

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Your rating: None
Brief Service Description: 
U Drive - UW Central File Storage
Service Description: 

U Drive provides Faculty, Staff and Students a file storage location that is accessible from anywhere on the Seattle, Tacoma and Bothell campuses, including the campus WiFi network. An initial storage quota of 10GB* is provided, and additional space may be purchased with a UW budget number.

U Drive files are available via the network in real time, from any computer on campus, both personal and institutionally owned. Windows, Mac and Linux computers are supported. Off campus, users will be able to access their files via standard internet protocols such as Secure File Transfer Protocol (SFTP). No additional software is needed to sync files, and desktop software (such as SPSS or Adobe products) can open and save files directly from the U Drive from campus.

U Drive files are backed up, and self-service file restore functionality is provided.

*The 10GB quota is subject to change based on review of actual usage.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers

How to Order: 

Students: U Drive is automatically activated for all students: http://uw.edu/itconnect/wares/udrive

Faculty/Staff: U Drive must be activated via the UW NetID Service Manage Page. Follow these steps from your browser to activate this service:

1. Navigate to your Manage your UW NetID Resources Web page

2. Click on "Computing Services"

3. Check the box next to "Central File Storage"

4. Click on "Subscribe" to activate your storage

 

Availability: 

Service is available 24 hours per day 7 days a week. Support is available during business hours (see Support below).

This service may experience periodic outages for maintenance, service, or unexpected incidents. It is therefore recommended that systems and services integrating with the U Drive service be designed to tolerate brief periods of unavailability.

Price: 

There is no additional charge for up to 10GB storage.

For students, funding for this service is provided by the Student Technology Fee (STF).

For faculty and staff, funding is provided by the Technology Recharge Fee (TRF).

Additional quota can be purchased with a UW budget number at a rate of $0.35 per GB per month.

Service Level Description: 

U Drive is targeted as an always available service with minimal downtime. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution. User support is available during business hours only.

Support Information: 

Documentation: http://uw.edu/itconnect/wares/udrive

Support: help@uw.edu

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Phone: 206-221-5000

Business Hours: http://uw.edu/itconnect/gethelp

 

Contact for More Information: 

Email help@uw.edu for service inquiries.

To receive updates about this service, subscribe to "central-file-storage-announce" by going to:

https://mailman1.u.washington.edu/mailman/listinfo/central-file-storage-announce

Maintenance
Last Review Date: 
Mon, 2014-01-27
Keywords: 
<p>U Drive; UDrive; Central File Storage</p>
Notes: 
<p>01/27/14 - Updated to reflect new 10GB quota (no longer 5GB) -mm</p>

Lecture Capture

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Your rating: None
Brief Service Description: 
Cloud-based, campus-wide, lecture capture and presentation recording software
Service Description: 

Panopto is replacing Tegrity and is a cloud-based, lecture capture presentation recording service that allows for easy recording and reviewing of courses, lectures and presentations. Panopto is designed to make the lecture capture process easy. Recordings in Panopto are viewable on most browsers and mobile devices. We recommend creating all new recordings in Panopto as Tegrity will be retired on March 20, 2015.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; Anyone with a UW NetID.

How to Order: 
Availability: 

Available 24 hours a day, 7 days a week.

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of Panopto or Tegrity by UW faculty, staff, and students.

Service Level Description: 

Operational 24 hours a day, 7 days a week.

Enquiries will be responded to within 2 business days, if not sooner.

Support Information: 

Web: http://www.washington.edu/itconnect/learn/tools/panopto and http://uw.tegrity.com

Email: help@uw.edu

Phone: 206-221-5000

Support staff are available 9:00 a.m. - 5:00 p.m., Monday - Friday.

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000, 9:00 a.m. - 5:00 p.m., Monday - Friday.

 

Maintenance
Last Review Date: 
Thu, 2014-12-11
Keywords: 
<p>lecture capture; presentation recording;</p>
Notes: 
<p>7/27/12: Greg is making some style edits to the SharePoint entry today. Mary added this entry to Drupal to prepare for content. Tammy will add to Drupal once Greg is finished. I added &quot;Tegrity&quot; as the URL path name, but should it be LectureCapture instead?</p> <p>11/9/12: added Teaching and Learning category; added that to this service ~ Mary</p> <p>3/17/14: Updated email address for contact to help@uw.edu as per single point of contact project -Michelle</p> <p><span>5/14/14: Added Laura Baldwin as new Service Manager -Michelle</span></p> <p>07/10/14: Updated to include info on Panopto -Michelle</p> <p>12/11/14: Changed Tegrity retire date as per&nbsp;REQ0109856 -Michelle</p>