UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Basic

Home ›

Telephones

Submitted by tomnash on Wed, 2009-03-25 09:57
in
0
Your rating: None
Brief Service Description: 
A suite of telephone services
Service Description: 

A suite of telephone services is available to the UW community and includes such offerings as equipment, dial tone, fax and modem lines, voice messaging, global VoIP, and telecommuter VoIP, among others. See 'Service Options' for the complete list.

Service Options: 

The following are the telephone service options available:  

  • Campus Phone to Campus Phone (5 digit dialing)
  • Campus Telephone Services (PBX)
  • Digital Phone Equipment (multiple line)
  • Directory Listings - Seattle Metro and Community Directories; UW Directory
  • Emergency Phones
  • FAX Lines
  • Global VoIP (for use outside of Western Washington)
  • Modem Lines
  • Public Telephone Service
  • Regional Calling Service
  • Student Telephone Service in UW Seattle Residence Halls
  • Telecommuter VoIP (for use within Western Washington)
  • Voice Messaging
  • Toll Free Numbers
Eligibility: 

UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

Rates Effective July 1, 2012 for FY2013.

Telephone Lines (Dial Tone):

  • $4.05/month per line for departments that pay the per capita Technology Recharge Fee
  • $10.84/month per line for UW Medicine clinical operations, and external entities that do not pay the per capita Technology Recharge Fee
  • $13.56/month per line mileage surcharge for off-campus locations

Call Management Services (e.g., voice mail only telephone numbers, conference bridges, etc.):

  • $3.80/month per virtual telephone number

Telephone Sets:

  • $4.12/month per small multi-button phones (5-12 buttons)
  • $4.48/month per large multi-button phones (16-34 buttons)
  • $1.06/month per expansion module
  • $3.05/month per legacy telephone (e.g., weatherproof set)

Toll Free Numbers:

  • .06 per minute (for incoming calls only)

Voice Moves/Installs/Changes:

  • $137 one-time charge per line for technician installations/moves

Global VoIP (for use outside of Western Washington):
For Global VoIP, the customer must purchase the phone equipment for deployment since it will be leaving UW Information Technology's service area.

  • $236.50 per 4610 VoIP Phone (one-time charge)
  • Dial tone monthly charges apply (see above)

Telecommuter VoIP (for use within Western Washington):
For Telecommuter VoIP, the customer may lease the phone equipment, but is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work:
     UW Information Technology Service Center
     Attn: Supervisor or Manager
     UW Tower C-3000 (4333 Brooklyn Ave. NE)
     Box 359540
     Seattle, WA 98195-9540

The Telecommuter VoIP customer may choose between the 4610 and 4620 VoIP phones. The 4610 is smaller and best suited for the typical office worker, while the 4620 is larger with a larger screen useful for call-center agents.

  • $4.42 per 4610 VoIP phone (monthly recurring charge)
  • $4.81 per 4620 VoIP phone (monthly recurring charge)
  • Dial tone monthly charges apply (see above)
Additional Information: 

Phones: http://uw.edu/itconnect/phones

VoIP: http://uw.edu/itconnect/phones/telecommuter_voip.html

A basic dial tone service technical description is attached below.  

Service Level Description: 

Telephone Service

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime

UW relies on our partner vendors for telephony service (Qwest, Verizon, and other small telephone company vendors). 

Voice Messaging
Voice messaging is activated within two (2) business days of the request, provided a UW budget number is given by the customer. Once the voice mailbox is set up, the customer will receive instructions and a password via email.

Global VoIP and Telecommuter VoIP
Global VoIP and Telecommuter VoIP phones rely on the customer's residential Internet Service Provider (Comcast, Qwest, Verizon, or other ISP) to provide Internet access back to the UW network.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2012-10-11
Keywords: 
<p>phone, VoIP, voice over IP, digital analog, PBX, call forwarding, RCS, FAX, Modem, regional calling service, Avaya, 6408, 6416, 6424, 8405, 8410, 8434, 4610, 4620, 2410, 2420, directory listing, UW Directory, voice message, voice mail, voicemail, voice messaging, telecommuter, global, telecommuting, dialtone, dial tone</p>
Notes: 
<p>8/24/10: Deleted reference to analog single line phones.</p> <p>8/9/12: added basic dial tone service technical description per Roland&#39;s request.</p> <p>9/20/2012: uploaded updated pdf per Roland</p> <p>10/11: uploaded pdf per Tyler</p> <p>&nbsp;</p>

Notify.UW

Submitted by marymulv on Tue, 2013-04-09 12:55
in
0
Your rating: None
Brief Service Description: 
Notification service that enables UW NetID holders to be notified via email and/or SMS text regarding subscribed services
Service Description: 

Notify.UW is a tool that notifies students via email or mobile text message when a course has an opening, or closes, during the quarter registration process. This service is integrated into the UW Time Schedule and MyUW and is available by subscription.

 

Notify.UW is a provided by UW-IT in collaboration with the UW Office of the Registrar.

Eligibility: 

UW faculty; UW staff; UW students; Anyone with a UW NetID

How to Order: 

UW NetID holders may subscribe to Notify.UW. Simply go to notify.uw.edu and:

  1. Accept the Terms of Service
  2. Add at least one endpoint (email address, phone #) to your profile
Availability: 

Available 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of the Notify.UW service by UW faculty, staff, and students

Additional Information: 

For more information see: https://www.uw.edu/itconnect/teach/notify

 

Service Level Description: 

Uptime: Continuous, all days and hours. Service issues will be addressed based on priority and resource availability.

Support Information: 

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Email: help@uw.edu

Phone: 206-221-5000

Business Hours: http://washington.edu/itconnect/gethelp.html

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000

Maintenance
Last Review Date: 
Tue, 2013-04-09
Keywords: 
<p>notify, notification, course availability, class, application, app</p>
Notes: 
<p>Entry is not yet published deliberately 4/9/13 ~ Mary</p> <p>Service is expected to expand into an enterprise notifcation service.</p>

Wireless Services

Submitted by lwright on Mon, 2013-02-11 15:38
in
0
Your rating: None
Brief Service Description: 
Basic wireless network service provides Wi-Fi connectivity in covered areas to the UW Campus, Internet and various research networks
Service Description: 
  • Wireless connectivity to UW Campus, Internet, and various research networks via Wi-Fi 802.11 g/n and 802.11a/n where available.
  • Addressing via dynamic DHCP address assignments within registered UW IP address space or via private addressing and Network Address Translation (NAT).
  • 24x7x365 monitoring of network equipment, including on-call engineering staff for off-hours emergencies.
Service Options: 

Basic Wireless Network services described above.

Self-sustaining (enhanced) Wireless Network services may include:

  • Encrypted Wi-Fi Access
  • Support for Voice over IP on Wi-Fi
  • Wireless coverage expansion to new areas of existing buildings
  • Wireless coverage added to new construction/renovation
  • Advanced Wireless troubleshooting to support specific equipment or a specific use beyond basic network and Internet connectivity.
  • Custom engineered solutions
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

Availability: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages.  Service is monitored for interruptions and outage resolution 24x7.

Price: 

Basic services included in the Technology Recharge Fee.

Self-sustaining services

  • Additional Wi-Fi Coverage
    • Costs vary and require a design coordinated by UW-IT specific to the site and building construction, however on average each AP covers 2,400 square feet or 20 users, whichever is greater.  The square footage covered can vary substantially based on building construction types.
    • The cost per AP varies from $800-$2,500+ and consists of the following:
      • New Cat5e cable, pathway, and labor (varies based on building conditions): $300-$1,700+
      • Wired port activation charge:  $137
      • Indoor Wi-Fi AP (300Mbps): $370
      • Indoor Wi-Fi AP (450Mbps): $685
      • Outdoor Wi-Fi AP: Varies
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.

Support Information: 

To report service outages, email netops@uw.edu or call 206-221-6000.  Facilities work may extend the timeframe for service delivery.  Estimates for both the charges and the timeframe will be provided before service orders are placed.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-02-11
Keywords: 
<p>Wi-Fi, Network, AP, Access Point</p>
Notes: 
<p>New service added 2/11/13.</p>

SpaceScout

Submitted by marymulv on Wed, 2012-11-21 12:14
in
0
Your rating: None
Brief Service Description: 
Mobile & web app that helps students find campus study spaces
Service Description: 

Currently, SpaceScout™ allows any student with an iOS device or access to a Web browser to quickly and easily locate campus spaces. Students can search by locating spaces on a map, or by specifying search criteria: type of space, capacity, hours available, whether the space can be reserved, location, noise level, lighting, learning resources (whiteboard, etc.), and proximity to food/coffee. Photos of each space help students choose exactly what they’re looking for.

At present, the app includes over 200 spaces in 26 buildings that span the UW-Seattle campus north to south and east to west. New spaces are constantly being added, and will include the UW-Tacoma and Bothell campuses in the future. With building renovations, remodels, and upgrades continually changing the landscape of learning resources on campus, SpaceScout™ provides a single place to go for up-to-date information on spaces that can help students accomplish their work.

SpaceScout™ was designed specifically for UW students, so you can quickly locate campus spaces that meet your needs right from your iOS device (http://itunes.apple.com/us/app/spacescout/id551472160?ls=1&mt=8) or the Web: http://spacescout.uw.edu/
 

Service Options: 
iOS device: http://itunes.apple.com/us/app/spacescout/id551472160?ls=1&mt=8)

Web: http://spacescout.uw.edu/
 
Android version available in early 2013
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW alumni; UW researchers; UW clinicians; Anyone with a UW NetID; UW academic units; UW administrative units; UW affiliated organizations; UW Seattle campus only; General public

How to Order: 
iOS device: http://itunes.apple.com/us/app/spacescout/id551472160?ls=1&mt=8)

Web: http://spacescout.uw.edu/
Availability: 
Service is available 24 hours a day, 7 days a week. Availability of study spaces varies and is listed in the app.
Price: 
This service is included in the Technology Recharge Fee.
Service Level Description: 
This service aims to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.
Support Information: 
Phone: 206 221-5000 (Option 4)
Email: lsthelp@uw.edu
Online form: http://www.washington.edu/lst/feedback
Maintenance
Last Review Date: 
Wed, 2012-11-21
Keywords: 
<p>study, space, students, app</p>

Canvas Learning Management System

Submitted by marymulv on Wed, 2012-11-14 16:34
in
0
Your rating: None
Brief Service Description: 
Learning management system for facilitating courses and engaging students online
Service Description: 

Canvas is a cloud-based, modern Learning Management System (LMS) that allows for easy publishing of course materials, simplified course management, seamless course calendaring, communication and collaboration with students, and efficient grading.

Service Options: 

Optional services for schools or departments in the UW Canvas LMS include the following:

  • Administrative roles for school or departmental support staff
  • School or departmental branding of Canvas
  • Custom integration of third-party tools or services
Eligibility: 

UW Faculty; UW staff; UW students; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center

How to Order: 

Available online at http://canvas.uw.edu

Availability: 

Available 24 hours a day, 7 days a week

Price: 

No charge for use of Canvas LMS by UW faculty, staff, and students.

Some optional services are provided for a fee. Please contact help@uw.edu if you are interested in the following:

  • School or departmental branding
  • Custom integration of third-party tools or services
Service Level Description: 

UW Information Technology responds to requests/queries in two business days, if not sooner. Operational 24 hours a day, 7 days a week. 

 

Support Information: 

Web: http://uw.edu/lst/help

Email: help@uw.edu

Phone: 206-221-5000 Monday - Friday 9:00a.m. to 5:00 p.m.

Walk-in help: Odegaard Building Room 230

  • Monday - Friday 8:00 a.m. to 10:00 p.m.
  • Sunday 12:00 p.m. - 10:00 p.m.

Workshops: View the schedule and register at http://uw.edu/lst/workshops

 

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000 Monday - Friday, 9:00 a.m. - 5:00 p.m.,

Maintenance
Last Review Date: 
Wed, 2012-11-14
Keywords: 
<p>course management, canvas, learning management, online courses, distance learning, web tools, lms</p>

UW Central File Storage Service for Users - The U Drive

Submitted by marymulv on Tue, 2012-10-30 11:23
in
0
Your rating: None
Brief Service Description: 
U Drive - UW Central File Storage
Service Description: 

U Drive provides Faculty, Staff and Students a file storage location that is accessible from anywhere on the Seattle, Tacoma and Bothell campuses, including the campus WiFi network. An initial storage quota of 5GB* is provided, and additional space may be purchased with a UW budget number.

U Drive files are available via the network in real time, from any computer on campus, both personal and institutionally owned. Windows, Mac and Linux computers are supported. Off campus, users will be able to access their files via standard internet protocols such as Secure File Transfer Protocol (SFTP). No additional software is needed to sync files, and desktop software (such as SPSS or Adobe products) can open and save files directly from the U Drive from campus.

U Drive files are backed up, and self-service file restore functionality is provided.

*The 5GB quota is subject to change based on review of actual usage.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers

How to Order: 

Students: U Drive is automatically activated for all students: http://uw.edu/itconnect/wares/udrive

Faculty/Staff: U Drive must be activated via the UW NetID Service Manage Page. Follow these steps from your browser to activate this service:

1. Navigate to your Manage your UW NetID Resources Web page

2. Click on "Computing Services"

3. Check the box next to "Central File Storage"

4. Click on "Subscribe" to activate your storage

 

Availability: 

Service is available 24 hours per day 7 days a week. Support is available during business hours (see Support below).

This service may experience periodic outages for maintenance, service, or unexpected incidents. It is therefore recommended that systems and services integrating with the U Drive service be designed to tolerate brief periods of unavailability.

Price: 

There is no additional charge for up to 5GB storage.

For students, funding for this service is provided by the Student Technology Fee (STF).

For faculty and staff, funding is provided by the Technology Recharge Fee (TRF).

Additional quota can be purchased with a UW budget number at a rate of $0.35 per GB per month.

Service Level Description: 

U Drive is targeted as an always available service with minimal downtime. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution. User support is available during business hours only.

Support Information: 

Documentation: http://uw.edu/itconnect/wares/udrive

Support: help@uw.edu

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Phone: 206-221-5000

Business Hours: http://uw.edu/itconnect/gethelp

 

Contact for More Information: 

Email help@uw.edu for service inquiries.

To receive updates about this service, subscribe to "central-file-storage-announce" by going to:

https://mailman1.u.washington.edu/mailman/listinfo/central-file-storage-announce

Maintenance
Last Review Date: 
Tue, 2012-10-30
Keywords: 
<p>U Drive; UDrive; Central File Storage</p>

Tegrity Lecture Capture

Submitted by marymulv on Fri, 2012-07-27 10:58
in
0
Your rating: None
Brief Service Description: 
A cloud-based, campus-wide, lecture capture and presentation recording
Service Description: 

Tegrity is a cloud-based, lecture capture and presentation recording service that allows for easy recording and reviewing of courses, lectures and presentations.  Tegrity is designed to make the lecture capture process easy.  Recordings in Tegrity are viewable on most browsers and mobile devices.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; Anyone with a UW NetID.

How to Order: 

Available online at http://depts.washington.edu/tegrity

 

Availability: 

Available 24 hours a day, 7 days a week.

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of Tegrity by UW faculty, staff, and students.

Service Level Description: 

Operational 24 hours a day, 7 days a week.

Enquiries will be responded to within 2 business days, if not sooner.

Support Information: 

Web: uw.tegrity.com

Email: tegrity@uw.edu

Phone: 206-221-5000

Support staff are available 9:00 a.m. - 5:00 p.m., Monday - Friday.

Contact for More Information: 

Email: tegrity@uw.edu

Phone: 206-221-5000, 9:00 a.m. - 5:00 p.m., Monday - Friday.

 

Maintenance
Last Review Date: 
Fri, 2012-07-27
Keywords: 
<p>lecture capture; presentation recording;</p>
Notes: 
<p>7/27/12 Greg is making some style edits to the SharePoint entry today. Mary added this entry to Drupal to prepare for content. Tammy will add to Drupal once Greg is finished. I added &quot;Tegrity&quot; as the URL path name, but should it be LectureCapture instead?</p> <p>11/9/12: added Teaching and Learning category; added that to this service ~ MM</p> <p>&nbsp;</p>

Anti-Virus Software

Submitted by kpilcher on Mon, 2010-06-14 13:12
in
0
Your rating: None
Brief Service Description: 
Sophos Endpoint anti-virus sofware under UW central license
Service Description: 

Sophos Endpoint anti-virus software has been centrally licensed by the University of Washington for use by current UW students, faculty and staff on University-owned computers as well as on their personal computers. PCs, servers, and workstations, either on campus or at home, are included. The goal is to help protect your work and home computers from viruses and other malware.

Once you have separated from the UW, you must remove the software from your machines.

Service Options: 

Sophos Endpoint anti-virus software is available for Windows, Mac, and UNIX/Linux.
 
Sophos Enterprise Console is available for UW Computing Support Staff.

Eligibility: 

UW faculty, UW staff, UW students, UW students in residence halls, UW researchers, UW clinicians, Harborview Medical Center

How to Order: 

Students, Faculty and Staff
Download Sophos Endpoint anti-virus software for Windows, Macintosh, or Linux starting at: https://uw.edu/uware/sophos/agreement.html

You will be asked to agree to the license conditions, then be taken to the Sophos download page where you select the appropriate version (student or staff/faculty) and platform (Windows, Mac, Linux). Follow the detailed installation instructions. You will be asked to provide your UW NetID and password in order to download the software.

UW Computing Support Staff
UW departments have access to the Sophos Enterprise Console to deploy, monitor and manage Sophos installations within their unit and receive higher-level support directly from Sophos. Detailed information is available at https://depts.washington.edu/sophosav/hlsupport/

Availability: 
Sophos Endpoint anti-virus software is available for download from the Web at any time.
Price: 
This service is included in the Technology Recharge Fee.
Additional Information: 
Service Level Description: 
This service aims to have the software available for download 24 hours a day, 7 days a week.
Support Information: 
Sophos Frequently Asked Questions (FAQs):
https://uw.edu/uware/sophos/faq.html
 
Additional Sophos support resources are available at:
http://www.sophos.com/support/
 
Sophos Enterprise Console and support information for UW Computing Support Staff:
https://depts.washington.edu/sophosav/hlsupport/
Contact for More Information: 
Email help@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Wed, 2012-02-29
Keywords: 
<div> anti-virus, anti virus, antivirus, Sophos, software, anti-malware</div>

UW Google Apps

Submitted by kpilcher on Fri, 2009-08-14 14:45
in
0
Your rating: None
Brief Service Description: 
A UW-branded cloud service provided by Google that includes email, calendaring, and other collaboration tools
Service Description: 

This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Google Apps account.

UW Google Apps offers the following through the Google Apps for Education program:

  • UW Google Email: Ad-free email with over 25 GB of storage, with continued use of your @u.washington.edu or @uw.edu email address
  • Google Calendar: Schedule meetings, create events, and share calendars
  • Google Docs: Create, store, share, and collaborate on documents, spreadsheets, and presentations online
  • Google Sites: Create Web sites and incorporate photos, videos, calendars, and more
  • Google Talk: Instant messaging and computer-to-computer voice calling

More information, including applicable policies, can be found online at http://uw.edu/googleapps

Service Options: 

Several additional applications are available through UW Google Apps.  These applications are not included in the core services of Google Apps for Education and require a separate End User License Agreement (EULA).  UW Google Apps currently offers these additional applications:

  • Picasa 
  • Blogger 
  • YouTube 
  • Google Maps 
  • Voice 
  • Analytics 
  • Moderator 
  • Webmaster Tools
  • Google Bookmarks
  • Google Books 
  • Google Code

For more information, visit our Additional Apps for UW Google Apps page:
http://www.washington.edu/itconnect/teamwork/googleaddapps.html

 

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students.

UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Google Apps service. 

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Google Apps" tab on the left.
Availability: 

Google indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Google.

More details can be found at http://uw.edu/googleapps.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2012-04-26
Keywords: 
<p>Google, Google Apps for Education, gmail, email, calendaring, shared calendaring, calendar, photos, share documents, alumni email, IM, chat, instant messaging, student, docs, sites, talk</p>

UW Windows Live

Submitted by kpilcher on Fri, 2009-08-14 14:32
in
0
Your rating: None
Brief Service Description: 
A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.
Service Description: 
This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Windows Live account.

UW Windows Live offers the following services through the provided Microsoft Account:

  • IT Academy: Learn about Microsoft's products through this excellent e-learning tool
  • SkyDrive: Store, access, and share your files anywhere online with 7 GB of storage
  • Office Web Apps: Use Word, Excel, Power Point, or One Note from your web browser
     

More information can be found online at http://uw.edu/windowslive

Service Options: 

None

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Windows Live service.

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Windows Live" tab on the left.
Availability: 

Microsoft indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Microsoft.

More details can be found at http://uw.edu/windowslive.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2012-09-06
Keywords: 
<p>Microsoft, UW Windows Live,&nbsp;cloud, Live, <a href="mailto:Live@Edu">Live@Edu</a>, Workspaces, SkyDrive,&nbsp;photos, share documents,&nbsp;student, Live ID, LiveID</p>