UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Basic

Anti-Virus Software

0
Your rating: None
Brief Service Description: 
Sophos Endpoint anti-virus sofware under UW central license
Service Description: 

Sophos Endpoint anti-virus software has been centrally licensed by the University of Washington for use by current UW students, faculty and staff on University-owned computers as well as on their personal computers. PCs, servers, and workstations, either on campus or at home, are included. The goal is to help protect your work and home computers from viruses and other malware.

Once you have separated from the UW, you must remove the software from your machines.

Service Options: 

Sophos Endpoint anti-virus software is available for Windows, Mac, and UNIX/Linux.
 
Sophos Enterprise Console is available for UW Computing Support Staff.

Eligibility: 

UW faculty, UW staff, UW students, UW students in residence halls, UW researchers, UW clinicians, Harborview Medical Center

How to Order: 

Students, Faculty and Staff
Download Sophos Endpoint anti-virus software for Windows, Macintosh, or Linux starting at: https://uw.edu/uware/sophos/agreement.html

You will be asked to agree to the license conditions, then be taken to the Sophos download page where you select the appropriate version (student or staff/faculty) and platform (Windows, Mac, Linux). Follow the detailed installation instructions. You will be asked to provide your UW NetID and password in order to download the software.

UW Computing Support Staff
UW departments have access to the Sophos Enterprise Console to deploy, monitor and manage Sophos installations within their unit and receive higher-level support directly from Sophos. Detailed information is available at https://depts.washington.edu/sophosav/hlsupport/

Availability: 
Sophos Endpoint anti-virus software is available for download from the Web at any time.
Price: 
This service is included in the Technology Recharge Fee.
Additional Information: 
Service Level Description: 
This service aims to have the software available for download 24 hours a day, 7 days a week.
Support Information: 
Sophos Frequently Asked Questions (FAQs):
https://uw.edu/uware/sophos/faq.html
 
Additional Sophos support resources are available at:
http://www.sophos.com/support/
 
Sophos Enterprise Console and support information for UW Computing Support Staff:
https://depts.washington.edu/sophosav/hlsupport/
Contact for More Information: 
Email help@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Wed, 2012-02-29
Keywords: 
<div> anti-virus, anti virus, antivirus, Sophos, software, anti-malware</div>

Google Collaborative Applications

0
Your rating: None
Brief Service Description: 
A UW-branded cloud service provided by Google that includes email, calendaring, and other collaboration tools
Service Description: 

This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Google Apps account.

UW Google Apps offers the following through the Google Apps for Education program:

  • UW Google Email: Ad-free email with 30 GB of storage, and continued use of your @u.washington.edu or @uw.edu email address
  • Google Calendar: Schedule meetings, create events, and share calendars
  • Google Docs: Create, store, share, and collaborate on documents, spreadsheets, and presentations online
  • Google Sites: Create Web sites and incorporate photos, videos, calendars, and more
  • Google Talk: Instant messaging and computer-to-computer voice calling

More information can be found online at http://www.washington.edu/itconnect/connect/email/google-apps

Service Options: 

Several additional applications are available through UW Google Apps.  These applications are not included in the core services of Google Apps for Education and require a separate End User License Agreement (EULA).  UW Google Apps currently offers these additional applications:

  • Picasa 
  • Groups
  • Wallet
  • User Managed Storage
  • Blogger 
  • YouTube 
  • Google Maps 
  • Voice 
  • Analytics 
  • Moderator 
  • Webmaster Tools
  • Google Bookmarks
  • Google Books 
  • Google Code
  • Lucidchart (3rd party App)

 

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Google Apps service. 

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Google Apps" tab on the left.

 

Availability: 

Google indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Google.

More details can be found at http://uw.edu/googleapps.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>Google, Google Apps for Education, gmail, email, calendaring, shared calendaring, calendar, photos, share documents, alumni email, IM, chat, instant messaging, student, docs, sites, talk</p>

UW Windows Live

0
Your rating: None
Brief Service Description: 
A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.
Service Description: 
This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Windows Live account.

UW Windows Live offers the following services through the provided Microsoft Account:

  • IT Academy: Learn about Microsoft's products through this excellent e-learning tool
  • SkyDrive: Store, access, and share your files anywhere online with 7 GB of storage
  • Office Web Apps: Use Word, Excel, Power Point, or One Note from your web browser
     

More information can be found online at http://uw.edu/windowslive

Service Options: 

None

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Windows Live service.

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Windows Live" tab on the left.
Availability: 

Microsoft indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Microsoft.

More details can be found at http://uw.edu/windowslive.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2012-09-06
Keywords: 
<p>Microsoft, UW Windows Live,&nbsp;cloud, Live, <a href="mailto:Live@Edu">Live@Edu</a>, Workspaces, SkyDrive,&nbsp;photos, share documents,&nbsp;student, Live ID, LiveID</p>

Data Backups and Archives

0
Your rating: None
Brief Service Description: 
Centralized data backup management
Service Description: 

Rates for this service are for FY15

 
UW Information Technology provides a data backup service for network-connected workstations and servers.  It is appropriate for cases in which the user requires incremental backups of daily changes to protect against the loss or corruption of individual files.  It may also serve as one component in a data disaster recovery plan.  Other use cases are supported as described below in the Additional Information section of this page.

Among the features of the service:
 
  • Microsoft Windows, Apple OS X, Linux and UNIX clients are available
  • Customers install and configure client-side software
  • Customers configure directories to backup
  • Customers perform file restores at will
  • Backups performed daily
  • Daily email notification of any failures or other errors
  • Most recent version of all files stored indefinitely until file is deleted from the host drive
  • Up to 6 previous versions are retained for 45 days
  • Deleted files are preserved for 60 days
  • Two copies of all files are preserved, each in a separate data center, each in a different seismic zone
  • Encrypted backups are a user-defined option

 

Service Options: 

Up to 10TB of data and/or up to 10 million files may be backed up per customer.  Larger amounts are possible with an engineering discussion.

Data encryption is available as a user-defined option and its use is encouraged for customers with sensitive data.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Online request form:    https://netman.cac.washington.edu/webforms/tsm

A UW-IT representative will contact you to follow up with details.

Availability: 

The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Maintenance windows are scheduled from 12:00pm to 5:00pm on the 3rd Thursday of every month. Quarterly maintenance windows will last from 9:00 a.m. to 9:00 a.m. the following morning. The backup service may be unavailable during these windows.

Planned maintenance that may result in downtime will be announced 24 hours in advance.
 

Price: 
Rates effective July 1, 2014 for FY2015
 
$0.06/GB/month.

Billing for the Data Backup service is calculated using the average daily data quantity, per GB, stored on tape during the month. This includes the active (current) versions of all files included in backup, plus up to 6 inactive (previous) versions. The redundant offsite copy of your data is free of charge.

Your monthly billing amount is determined by recording your total GB stored once each day. On the 1st of the month, we average those values from the preceding month, and multiply the rate ($0.06) by that average.

 

Additional Information: 

Backup Service User Documentation is also available.

UW-IT’s Archive service [http://depts.washington.edu/uwtscat/archivestorage] is also available. Pairing the Backup Service with an Archive provides an opportunity to reduce costs on data protection.

Standard files and databases, including Exchange, are supported.
 

 

Service Level Description: 

UW-IT Backup Service support typically responds to problem reports in one to four hours during business hours; critical problem response can be escalated via help@uw.edu, (206) 221-5000. Planned maintenance windows are published (8 hours during business hours on the 3rd Thursday of every month) and planned downtime is announced 24 hours in advance.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.washington.edu/itconnect/help/
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu (include the service name "BACKUP" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2014-07-14
Keywords: 
<p>IBM, Tivoli, TSM, IBM Tivoli Storage Manager, backups, data backups, HPSS, High Performance Storage System, online tape library, off-site tape storage, Tape Storage, Iron Mountain, Offsite, vaulting, archive</p>
Notes: 
<div> <div> <p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service.&nbsp;Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&amp;F Service Agreement Wiki.&nbsp;</p> Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM"><u>https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM</u></a>)</div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support</u></a></div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS"><u>https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS</u></a>)</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process"><u>https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process</u></a></div> <div> &nbsp;</div> <div> <strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM)&nbsp;in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div> <div> 2/16/12:&nbsp; Fixed Email Help Form link</div> </div> <p><br /> 4/26/13:&nbsp; Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p> <p>6/21/13:&nbsp; Prepped price changes.</p> <p>6/27:&nbsp; added URL for online UI to request service</p> <p>07/14/14: Updated announcement that rates were for FY15 - MM</p>

Catalyst Web Tools

2
Your rating: None Average: 2 (3 votes)
Brief Service Description: 
Communication and collaboration applications for teaching, learning, and research
Service Description: 
The Catalyst Web Tools are a set of Web-based communication and collaboration applications designed for use in teaching, learning, research, and everyday work.

 

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; anyone with a UW NetID

How to Order: 
Available online at: http://catalyst.uw.edu
Availability: 
Available 24 hours a day, 7 days a week.
Price: 
This service in included in the Technology Recharge Fee.
 
No charge for use of the Catalyst Web Tools by UW faculty, staff, and students

 

Additional Information: 
Service Level Description: 
Operational 24 hours a day, 7 days a week.
 
Enquiries will be responded to within 2 business days, if not sooner.

 

Support Information: 
Email: help@uw.edu
Phone: 206-221-5000 (option 4)
Hours:
  • 8:00 a.m. - 10:00 p.m.  (Mon-Thurs)
  • 8:00 a.m. - 6:00 p.m. (Fri)
  • 12:00 p.m. - 10:00 p.m.  (Sun)

 

Contact for More Information: 
Email help@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Mon, 2014-03-17
Keywords: 
<div> web, collaboration, tools, education, teaching, learning, research, LMS, learning management, course management</div>
Notes: 
<p>added to teaching and learning category 11/9/12 ~mm</p> <p>3/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project</p>

UW Shared Web Hosting

0
Your rating: None
Brief Service Description: 
A suite of Web servers for the UW community
Service Description: 

The Web Publishing service provides:

  • a cluster of Web servers to make your information available to browsers
  • storage space for your Web pages
  • the ability to install Web applications like WordPress, Drupal and others
  • optional database services, site access control and other utilities

Your pages will be published and available at one of these URLs:

You can create your Web pages via a variety of desktop Web authoring tools, build pages using text editors, or install Web applications.

 

Service Options: 

 

Eligibility: 

UW faculty, UW staff, UW students, UW academic units, UW administrative units

How to Order: 
Availability: 

UW Shared Web Hosting services are available from any Internet connections.  Services are set up with a cluster server environment so that small system failures will not cause a service outage.  The service is not designed for quick recovery from a major disaster.  Occasional downtime is scheduled for periodic upgrade of servers.

Historically our service availability has been 99.9%. However, since the Web Publishing environment is shared, excessive use of the services by one or more users may degrade performance for others.

Price: 

The basic service is included in the Technology Recharge Fee for faculty and staff and is funded by the Student Technology Fee for students.

A basic disk storage allocation of 1 GB is included for faculty, staff, and shared accounts. Students are provided 300 MB of storage.

Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.  

UW Blogs Network is available at no additional cost.

URL Forwarding or URL Masking is $50 per URL per year.

Additional Information: 

For information on Web Publishing, see:
http://uw.edu/itconnect/web/ and http://uw.edu/itconnect/web/publishing/

For information on the streaming media options, see:
http://uw.edu/itconnect/web/streaming

For information on URL Forwarding and URL Masking, see:
http://uw.edu/itconnect/web/publishing/url-forwarding.html

Other customers who have considered this service have also looked at UW Google Apps, UW Windows Live, and Standard Managed Servers services. 

Mailing Lists for this service
 

Service Level Description: 

UW Shared Web Hosting services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters. UW Information Technology responds to queries within 2 business days. Support is limited to ensuring that centrally installed functions and software are operating. Data for storage for students is fixed at 300 MB.

UW-IT provides documentation to help customers use the UW Shared Web Hosting services. Customers provide their own ready-to-publish pages, install them on the servers, and install and operate any custom Web sites. UW-IT customer support is limited to assisting with server operational problems and clarifying documentation. Consulting may be available for a fee.

 

Support Information: 

Support information on using the servers is at http://uw.edu/itconnect/web/publishing/

Questions can be sent to the UW Information Technology Service Center.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Customer References: 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-02-11
Keywords: 
<p>Web, faculty, staff, students, departments, courses, publishing, URL forwarding, URL masking, ovid, vergil, shared, hosting</p>
Cost: 
<p>No charge for basic service.&nbsp; There may be charges if additional resources are requested.</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p> <p>9/7/12: Copied major edits from wiki site per Janice ~ Mary</p> <p>9/27: edits to Additional Information section per Janice ~ Mary</p> <p>2/11/13: Name change and additional information per Janice ~ Darlene<br /> &nbsp;</p>

UW Administrative Home Pages

0
Your rating: None
Brief Service Description: 
Web publishing environment for top-level administrative UW information
Service Description: 

A Web publishing environment for general information about the University of Washington with a consistent design is provided on a dedicated server (www.washington.edu).

This service provides a stable server environment supporting the latest Web technologies.

Eligibility: 

UW faculty, UW staff

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 

To use this service, you need an account on a supported host.
http://uw.edu/webguides/

Service Level Description: 

This service provides a clustered Apache server environment. For security, performance, and reliability, this server environment is set up to handle only http requests. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolutions. Both development and production environments are available and supported.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-06-07
Keywords: 
<p>web, publishing, pages, central, www.washington.edu</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p>

Storage Area Network (SAN) Data Storage

0
Your rating: None
Brief Service Description: 
Disk storage and data replication solutions
Service Description: 
 

Rates for this service are for FY15

 

UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
 
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems. 
 

 

Service Options: 

Disk storage solutions via an iSCSI Storage Area Network

Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

For iSCSI solutions, host(s) must be located in a specific UW Information Technology data center.

Fibre Channel option is only available on a custom-engineered basis.

Price: 

Rates effective July 1, 2014 for FY2015.

iSCSI disk storage is $.20/GB per month; set-up charges average $257.94 based on two hours at $128.97 per hour.

Pricing for Fibre Channel Storage Area Network is to be determined.

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>Storage Area Network, SAN, ISCSI, Fiber Channel, Fibre Channel, EMC, disk storage, data replication, EqualLogic</p>
Cost: 
<p>The Fibre Channel Storage Area Network is centrally funded but may not be available. Check with the Storage Services team within Large Scale Storage &amp; Systems for details.</p>
Notes: 
<p>Links to Phase 1 Storage Area Network Descriptions:<br /> iSCSI: <a href="https://wiki.cac.washington.edu/x/XYCY"><font color="#800080">https://wiki.cac.washington.edu/x/XYCY</font></a><br /> Fibre Channel: <a href="https://wiki.cac.washington.edu/x/K4CY"><font color="#800080">https://wiki.cac.washington.edu/x/K4CY</font></a></p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>07/16/14: Updated rates for FY15 - MM</p>

Audio and Video Conferencing

0
Your rating: None
Brief Service Description: 
Conference call setup and support
Service Description: 

Rates for this service are for FY15

 
At the University of Washington there are several conferencing solutions to meet your conferencing needs.  The solutions are comprised of:
  • Audio-only
  • A mix of audio and video
  • Audio, video, and content sharing
Service Options: 

Basic Audio-Only Conferencing – Anyone using a campus phone can make at least a three way conference call.  Multi-button phone are capable of hosting up to a 6-party conference.

 
Expanded Audio-Only Conferencing – If you would like to host a meeting with more than 6 people there are two options:
  • UW-IT provides a reservation-less audio conferencing bridge with capacity for up to 30 participants.  This system allows organizations to hold conference calls on-demand, without paying per-use fees, for simple reservation-less conference calls. Advantages include:
    • Easy to use, low-cost conferencing solution for up to 30 parties
    • Best solution for day-to-day, impromptu conferencing needs
    • No per minute/per participant charges for conference users
  • Third-party Conferencing solutions provided by Premier Global Services (PGI) and Arkadin.  These vendors offer different pricing and coverage areas.
    • PGI provides large audio on-demand conferences, international conferences, and special events.  Conferencing options are outlined here.
    • Arkadin is an alternative conferencing service with similar service to PGI. 
Video conferencing with audio participants – Video can be added to any meeting using Adobe Connect, Microsoft Lync, or through our membership with the K-20 Education network.
  • Adobe Connect – Adobe Connect is a Flash-based virtual meeting room that allows you to connect with other PC users to share audio, video, applications, and chat.  More information about Adobe connect can be found here.
  • Microsoft Lync - UW Lync is the University of Washington subscription to Lync Online, a Microsoft O365 service.  Audio/video participation is limited to only Lync users.  More information about Microsoft Lync can be found here.
  • K-20 – K-20 is a state run organization that offers video bridging services to its members.  Participants can join using desktop computers or room-based conference units like Polycom or Lifesize.  More information about the K20 video services can be found here.
 
Content Sharing – Content sharing can be accomplished through any of the three videoconferencing service options above.  For more information about each, follow the links above.
Eligibility: 
UW faculty; UW staff; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; Anyone with a valid budget number .
How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 
Conference call services are available 24 hours a day, 7 days a week.  Staff are available Monday through Friday 8 am to 5 pm. Some conferencing products are available 24 x 7.
 
Requests for conferencing are handled 8:00 a.m. - 5:00 p.m., Monday - Friday.

 

 

Price: 

Rates effective July 1, 2014 for FY2015.

Meet-Me Conferencing
One time setup charge No charge
Monthly recurring charge $ 3.76 per virtual telephone number
Toll-Free Access $ 0.06 per minute/per participant
Applicable toll-free and long distance charges will apply.  

Premier Global Services (PGI)
Global Meet $0.10 per minute/per participant
Scheduled Ready Conference $0.06 per minute/per participant
Toll free access $0.06 per minute/per participant

Arkadin Anytime Conferences
USA Toll $0.02/minute per participant
Toll Free $0.023/minute per participant
International pricing See PDF attachment
Global Crossing/Level 3 Ready Access (legacy service, no new accounts added) $0.29 per minute/per participant

Adobe Connect
Meeting host license $21.20 per account/per month

 

 

Additional Information: 
Detailed information about this service, including comparison tables and "how to" information:
 
Service Level Description: 

Lead time to set up a teleconference is 24 hours prior to the conference for PGI. Meet Me and Adobe conferences generally require 7 days prior notification for set-up.

Support Information: 
For 24 x 7 technical support on either your Adobe Connect web conference or Arkadin audio conference, contact Arkadin Customer Support at 1-866-922-9566 or press *0 from within your Arkadin audio conference. 
 
For your PGI audio conference, contact the PGI Technical Support Center at 1-888-569-3848 Option 2 or press *0 from within your PGI audio conference. 
 
All account questions or changes should go to the UW-IT Service Center at 206-221-5000 or help@uw.edu.
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2014-10-10
Keywords: 
<p>teleconference, teleconferencing, conferencing services, Meeting Exchange, Meet-Me, Link, videoconferencing, videoconference</p>
Notes: 
<p>Updated on 4/30/13 to reflect minor changes due to conferencing system upgrade.<br /> <br /> Reviewed on 2-22-12 minor changes made. Additional changes expected when the rates are updated in June 2012.<br /> <br /> Please note that the phone tree for 1-5000 was updated to include Learning and Scholarly Technologies. Also they have a link on the conferencing page for information regarding rentable conference rooms.</p> <p>9/6/13:&nbsp; Updated Service Rep to Stephen Scheier.</p> <p>12/14/13: Added new service option: Arkadin Anytime Conferences</p> <p>12/14/13: Fixed a couple typos existing in text entered into SharePoint by service manager</p> <p>12/30/13: Created in-table link to PDF attachment for Arkadin Anytime Conferences international pricing sheet</p> <p>01/21/14: Fixed link for PGI in response to customer comment in catalog</p> <p>10/10/2014 - Update per Steve Mack - LH</p>

Access Management

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Brief Service Description: 
Manage groups, authorizations, and access to resources and applications
Service Description: 

Access management allows you to manage, control, and audit access to online data, resources, and applications. It involves managing privileges, group memberships, and service subscriptions. Access management allows you to manage risk and to comply with governing policies. In some cases you can also delegate management authority to others.  

UW Information Technology supports enterprise access management through:

  • ASTRA (Access to Systems Tools Resources and Applications)
  • UW Groups service
  • UW Subscriptions (Uniform Access) service
Service Options: 

Access management service options include:

  • ASTRA - Provides enterprise authority management and privilege management services; UW 'delegators' and 'authorizers' use the ASTRA Web site to manage the authority and assign authorizations; consuming applications use the ASTRA Web service to obtain the authorizations assigned to a specific user (UW NetID) or application.
  • UW Groups service - Provides enterprise group management for access control, collaboration, and messaging; it supports groups usage throughout the UW by making it easier to identify, define, and reuse groups in many systems and applications; group memberships comprise UW NetIDs, federated IDs, DNS names, as well as other UW Group IDs.
  • UW Subscriptions (Uniform Access) service - Provides access to many central UW computing services such as UW Email, Web Publishing, Odegaard Learning Commons, UW Libraries off-campus proxy; enables provisioning and de-provisioning of access based on UW NetIDs and university affiliations (e.g., student, employee, alumni); supports UW NetID service activation and deactivation of services.
Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Availability: 

Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

Uptime: Continuous, all days and hours. Service issues will be addressed based on priority and resource availability.

Support Information: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Wed, 2013-05-29
Keywords: 
<p>ASTRA, groups, privileges, entitlements, subscriptions</p>