A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.
This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Windows Live account.
UW Windows Live offers the following services through the provided Microsoft Account:
IT Academy: Learn about Microsoft's products through this excellent e-learning tool
SkyDrive: Store, access, and share your files anywhere online with 7 GB of storage
Office Web Apps: Use Word, Excel, Power Point, or One Note from your web browser
UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Windows Live service.
UW Information Technology provides a data backup service for network-connected workstations and servers. It is appropriate for cases in which the user requires incremental backups of daily changes to protect against the loss or corruption of individual files. It may also serve as one component in a data disaster recovery plan. Other use cases are supported as described below in the Additional Information section of this page.
Among the features of the service:
Microsoft Windows, Apple OS X, Linux and UNIX clients are available
Customers install and configure client-side software
Customers configure directories to backup
Customers perform file restores at will
Backups performed daily
Daily email notification of any failures or other errors
Most recent version of all files stored indefinitely until file is deleted from the host drive
Up to 6 previous versions are retained for 45 days
Deleted files are preserved for 60 days
Two copies of all files are preserved, each in a separate data center, each in a different seismic zone
Encrypted backups are a user-defined option
Up to 10TB of data and/or up to 10 million files may be backed up per customer. Larger amounts are possible with an engineering discussion.
Data encryption is available as a user-defined option and its use is encouraged for customers with sensitive data.
A UW-IT representative will contact you to follow up with details.
The system is designed to be available 24x7x365 with minimal downtime. New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.
Maintenance windows are scheduled from 12:00pm to 5:00pm on the 3rd Thursday of every month. Quarterly maintenance windows will last from 9:00 a.m. to 9:00 a.m. the following morning. The backup service may be unavailable during these windows.
Planned maintenance that may result in downtime will be announced 24 hours in advance.
Rates effective July 1, 2013 for FY2014
Billing for the Data Backup service is calculated using the average daily data quantity, per GB, stored on tape during the month. This includes the active (current) versions of all files included in backup, plus up to 6 inactive (previous) versions. The redundant offsite copy of your data is free of charge.
Your monthly billing amount is determined by recording your total GB stored once each day. On the 1st of the month, we average those values from the preceding month, and multiply the rate ($0.06) by that average.
Backup Service User Documentation is also available.
Standard files and databases, including Exchange, are supported.
Service Level Description:
UW-IT Backup Service support typically responds to problem reports in one to four hours during business hours; critical problem response can be escalated via firstname.lastname@example.org, (206) 221-5000. Planned maintenance windows are published (8 hours during business hours on the 3rd Thursday of every month) and planned downtime is announced 24 hours in advance.
Email email@example.com (include the service name "BACKUP" in the subject line) or call 206-221-5000.
<p>IBM, Tivoli, TSM, IBM Tivoli Storage Manager, backups, data backups, HPSS, High Performance Storage System, online tape library, off-site tape storage, Tape Storage, Iron Mountain, Offsite, vaulting, archive</p>
<p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service. Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&F Service Agreement Wiki. </p>
Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div>
<strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM) in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div>
2/16/12: Fixed Email Help Form link</div>
4/26/13: Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p>
<p>6/21/13: Prepped price changes.</p>
<p>6/27: added URL for online UI to request service</p>
UW Shared Web Hosting services are available from any Internet connections. Services are set up with a cluster server environment so that small system failures will not cause a service outage. The service is not designed for quick recovery from a major disaster. Occasional downtime is scheduled for periodic upgrade of servers.
Historically our service availability has been 99.9%. However, since the Web Publishing environment is shared, excessive use of the services by one or more users may degrade performance for others.
The basic service is included in the Technology Recharge Fee for faculty and staff and is funded by the Student Technology Fee for students.
A basic disk storage allocation of 1 GB is included for faculty, staff, and shared accounts. Students are provided 300 MB of storage.
Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.
UW Blogs Network is available at no additional cost.
URL Forwarding or URL Masking is $50 per URL per year.
UW Shared Web Hosting services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters. UW Information Technology responds to queries within 2 business days. Support is limited to ensuring that centrally installed functions and software are operating. Data for storage for students is fixed at 300 MB.
UW-IT provides documentation to help customers use the UW Shared Web Hosting services. Customers provide their own ready-to-publish pages, install them on the servers, and install and operate any custom Web sites. UW-IT customer support is limited to assisting with server operational problems and clarifying documentation. Consulting may be available for a fee.
<p>No charge for basic service. There may be charges if additional resources are requested.</p>
<p>2/16/12: Fixed Get Help link</p>
<p>9/7/12: Copied major edits from wiki site per Janice ~ Mary</p>
<p>9/27: edits to Additional Information section per Janice ~ Mary</p>
<p>2/11/13: Name change and additional information per Janice ~ Darlene<br />
This service provides a clustered Apache server environment. For security, performance, and reliability, this server environment is set up to handle only http requests. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolutions. Both development and production environments are available and supported.
UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems.
Disk storage solutions via an iSCSI Storage Area Network
Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.
Manage groups, authorizations, and access to resources and applications
Access management allows you to manage, control, and audit access to online data, resources, and applications. It involves managing privileges, group memberships, and service subscriptions. Access management allows you to manage risk and to comply with governing policies. In some cases you can also delegate management authority to others.
UW Information Technology supports enterprise access management through:
ASTRA (Access to Systems Tools Resources and Applications)
UW Groups service
UW Subscriptions (Uniform Access) service
Access management service options include:
ASTRA - Provides enterprise authority management and privilege management services; UW 'delegators' and 'authorizers' use the ASTRA Web site to manage the authority and assign authorizations; consuming applications use the ASTRA Web service to obtain the authorizations assigned to a specific user (UW NetID) or application.
UW Groups service - Provides enterprise group management for access control, collaboration, and messaging; it supports groups usage throughout the UW by making it easier to identify, define, and reuse groups in many systems and applications; group memberships comprise UW NetIDs, federated IDs, DNS names, as well as other UW Group IDs.
UW Subscriptions (Uniform Access) service - Provides access to many central UW computing services such as UW Email, Web Publishing, Odegaard Learning Commons, UW Libraries off-campus proxy; enables provisioning and de-provisioning of access based on UW NetIDs and university affiliations (e.g., student, employee, alumni); supports UW NetID service activation and deactivation of services.
Access well-managed identity information based on UW NetIDs
Enterprise Directory Services (EDS) offer high-availability, read-only access to well-managed identity information based on UW NetIDs. These services provide user profile information, via standard protocols, including basic identification, group memberships, and affiliation data compiled from UW systems of record (e.g., HEPPS, SDB, Advance, Person Registry).
Enterprise Directory Services options include:
UWWI Active Directory - Provides LDAP directory services including user accounts for all UW NetIDs and group data from the UW Groups service; part of UW Windows Infrastructure (UWWI), this service is particularly relevant to customers seeking integration with the Windows platform.
Person Directory Service - Provides LDAP access to common UW identifiers and affiliation data for all UW members and affiliates; additional contact data is available for employees, students, and alumni; data is searchable by official UW identifiers (e.g. UW NetID, UW Registry ID, Student ID, Employee ID).
Groups Directory Service - Provides LDAP access to group data managed in the UW Groups service.
Active Directory forest providing authentication and authorization based on UW NetIDs
UW Windows Infrastructure (UWWI) is a single-domain Active Directory forest. UWWI provides authentication and authorization based on UW NetIDs, as well as other capabilities including directory services, netbios name resolution services, Windows domain services, and Microsoft product activation services.
UW Windows Infrastructure options include:
Windows Domain Services
Provides UW NetID based authentication for clients leveraging Windows domain membership through delegated organizational units (OUs) and one-way trusts from other domains.
Name Resolution Services
Provides NetBIOS name resolution services via Windows Internet Name Service (WINS).
Provides authentication services for all active UW NetIDs.
Provides authorization services for all active UW NetIDs.
Provides directory services for all active UW NetIDs.
Microsoft Activation Services
Provides Microsoft product activation services via Microsoft Key Management Server.
<p>2/25/13: Removed <font color="#000000">UW Windows Forest option from Service Options section as it </font><font color="#000000">being removed as an available option for customers.</font> See RT 1781829 for full details.</p>
Braille and alternative text production for students with print disabilities
The Access Technology Center (ATC) can emboss Word or HTML files for campus members who need conversion of academic or other UW-related material in Braille format. Tactile graphics production is provided in some circumstances. We provide equipment and expertise in assisting production of accessible academic materials for UW students and work closely with the Disability Resources for Students (DRS) office in providing this alternative text service.
Immediate (automated) response to email requests. Most materials available for pickup within two (2) business days. Projects that are extremely long (over 200 Braille pages) or containing graphics to be created in tactile format will take longer.
This service is included in the Technology Recharge Fee. There is no charge for UW affiliates; cost-recovery charges may apply for work performed for other institutions.
This service is primarily used by Disability Resources for Students (DRS) and academic departments needing accessible materials for their students. The service is also used by Disability Services Office (DSO) as requested and as needed for faculty, staff, and UW visitors. This service is primarily available to UW affiliates; however, occasional work is performed for other Washington state higher education institutions on a fee basis.
Service Level Description:
Immediate (automated) response to email requests. Most materials available for pickup within two (2) business days. Projects that are extremely long (over 200 Braille pages) or containing graphics to be created in tactile format will take longer. Braille translation is performed with automated translation software. No editing of content will be performed by ATC without prior arrangement.