UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Basic

Braille and Alternative Text Production

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Your rating: None
Brief Service Description: 
Braille and alternative text production for students with print disabilities
Service Description: 

The Access Technology Center (ATC) can emboss Word or HTML files for campus members who need conversion of academic or other UW-related material in Braille format. Tactile graphics production is provided in some circumstances. We provide equipment and expertise in assisting production of accessible academic materials for UW students and work closely with the Disability Resources for Students (DRS) office in providing this alternative text service.

Service Options: 

http://uw.edu/itconnect/accessibility/atl/braille.html

Students requiring academic accommodations should begin the request process through the Disability Resources for Students (DRS) office:
Phone: 206-543-8924 
Web: http://uw.edu/students/uwdrs/

Faculty, staff and visitors requesting alternate text should begin the request process through the Disability Services Office:
Phone: 206-543-6450
Web: http://www.washington.edu/admin/dso/

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Requests for Braille can be sent via the online form at http://uw.edu/itconnect/accessibility/atl/braille.html

For additional questions:

Email: atcenter@uw.edu
Phone: 206-685-4144

Availability: 

Immediate (automated) response to email requests. Most materials available for pickup within two (2) business days. Projects that are extremely long (over 200 Braille pages) or containing graphics to be created in tactile format will take longer.

Price: 
This service is included in the Technology Recharge Fee. There is no charge for UW affiliates; cost-recovery charges may apply for work performed for other institutions.
Additional Information: 

This service is primarily used by Disability Resources for Students (DRS) and academic departments needing accessible materials for their students. The service is also used by Disability Services Office (DSO) as requested and as needed for faculty, staff, and UW visitors. This service is primarily available to UW affiliates; however, occasional work is performed for other Washington state higher education institutions on a fee basis.

Service Level Description: 

Immediate (automated) response to email requests. Most materials available for pickup within two (2) business days. Projects that are extremely long (over 200 Braille pages) or containing graphics to be created in tactile format will take longer. Braille translation is performed with automated translation software. No editing of content will be performed by ATC without prior arrangement.

Support Information: 

Contact: Send email to braille@uw.edu regarding questions about Braille production. See http://uw.edu/itconnect/accessibility/atl/braille.html for instructions and online submission form.

Business Hours: Production is performed as needed, 9:00 a.m. - 5:00 p.m., Monday - Friday.

Contact for More Information: 

Email atcenter@uw.edu or call 206-685-4144.

Maintenance
Last Review Date: 
Thu, 2013-06-20
Keywords: 
<p>braille, e-text, scanning, OCR, optical character recognition, disabilities, disability, blind, learning, dyslexia, text, speech, reader</p>
Notes: 
<p>2/17/12:&nbsp; Changed from clients to members in Service Description per Jodi M.</p> <p>6/11/13:&nbsp; Minor editing changes.</p> <p>6/20/13:&nbsp; Additional editing changes.</p>

DO-IT

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Your rating: None
Brief Service Description: 
Conducts projects and produces resources promoting the use of accessible technology in teaching, learning, and research.
Service Description: 

The international DO-IT (Disabilities, Opportunities, Internetworking & Technology) Center offers programs and resources that promote the success of individuals with disabilities in college and careers and the use of IT as an empowering tool. Its rich collection of online resources include those that help:

  • Web developers and online learning designers ensure their content is accessible to the widest audience
  • postsecondary faculty and staff ensure that their courses and services are welcoming and accessible to students with disabilities
  • students with disabilities gain self-advocacy skills and successfully transition from high school to college, from community college to four-year institutions, and from educational settings to employment
Eligibility: 

Resources can be used by the general public, both nationally and internationally. Eligibility for specific program offers is specified on the website.

How to Order: 

Web: http://uw.edu/doit
Email: doit@uw.edu
Phone/TTY: 206-685-DOIT (3648)

Availability: 

Via Web, 24 hours a day, 7 days a week
Phone: 9:00 a.m. - 5:00 p.m., Monday - Friday

Price: 
The online resources are funded in part by the Technology Recharge Fee and are available at no charge, as are most printed materials.
 
Instruction packages and DVDs are available for a nominal fee. Off-site presentations and training can often be arranged for a fee to cover costs.
Service Level Description: 

Email and phone calls are returned within one (1) business day.

Sales orders are filled within five (5) business days.

Requests for free printed materials are filled within ten (10) business days.

Support Information: 

Web: http://uw.edu/doit
Email: doit@uw.edu
Phone/TTY: 206-685-DOIT (3648)

Contact for More Information: 

Email doit@uw.edu or call 206-685-DOIT (3648).

Maintenance
Last Review Date: 
Wed, 2014-07-09
Keywords: 
<p>disability, accessibility, technology, transition, disabled, assistive technology, adaptive technology, sensory, hearing, blind, low vision, impairment, accessible web</p>

UW NetID

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Your rating: None
Brief Service Description: 
Personal, shared (course or departmental), sponsored, and temporary identification required for access to UW online resources
Service Description: 

The UW NetID service provides ways for the UW community to create and manage digital identities and the UW. UW NetIDs are used for authentication, accounts, email addresss, and other computing purposes where unique identification is required. There are different types of UW NetIDs to support a diversity of needs, including Personal, Shared, Temporary, and Admin UW NetIDs.

Service Options: 

Personal UW NetIDs
A UW NetID (with password) is your personal identification for using UW online resources.  With a personal UW NetID, you can access computing services available to you based on your association with the UW (i.e. student, faculty, staff, alumni, retiree, or other affiliate).

Your computing services may include Web interfaces used to:

  • Access your MyUW page, from which you can check your personal UW informaiton (e.g. grades, class schedules, employee payroll records and benefits)
  • Turn on UW email accounts with forwarding options, along with other computer services (e.g. lab access, research computing, Web publishing)
  • Access secure aplications required for university administrative work (e.g. financial, payroll, and student databases)
  • Give UW alumni access to computing services

Shared UW NetIDs
Shared UW NetIDs provide you with an account for shared access to resources.  Shared UW NetIDs enable:

  • Departmental accounts for departmental email, public Web sites, and role-based accounts
  • Course accounts for course related email, Web publishing, and Catalyst Tools
  • Accounts for student clubs and organizations registered through the Student Activities Office
  • Forwarding accounts for email forwarding

Temporary UW NetIDs
Temporary UW NetIDs allow you to give temporary access to online services that are not personalized, such as access to the UW wireless networks.

Admin UW NetIDs
Admin UW NetIDs provide you an account separate from your personal UW NetID for administering a set of workstations, servers, or a domain  An Admin UW NetID is required for some functions, including administration of the central NETID Windows domain service.

Application UW NetIDs
An application UW NetID allows you to give computing applications access to other applications and services.

Eligibility: 

UW faculty, UW staff, UW students, UW alumni, UW clinicians, UW affiliated organizations, Washington state clinicians, Cascadia Community College, Seattle Cancer Care Alliance, Fred Hutchinson Cancer Research Center, UW Visitors

How to Order: 

Personal UW NetIDs
People who are members of eligible UW populations can get a UW NetID at:
https://uwnetid.washington.edu/newid/

Know someone who is not eligible, but who needs access to UW computing resources? UW faculty and staff can sponsor a UW NetID at:
https://uwnetid.washington.edu/sponsor/

Need to assign the employee computing service package to an individual who is not otherwise eligible? Use the "Assign" tool at:
https://uwnetid.washington.edu/assign/

Shared UW NetIDs
UW faculty and staff may request departmental and course shared UW NetIDs at:
https://uw.edu/computing/forms/shared/

Temporary UW NetIDs
UW faculty and staff can assign temporary wireless access to visitors at:
http://uw.edu/itconnect/connecting/wireless/visitors.html

Temporary UW NetIDs are available for other custom uses. To learn more, email help@uw.edu.

Admin UW NetIDs
Additional information at:
http://uw.edu/itconnect/accounts/admin.html

Application UW NetIDs
General availability expected in summer 2010. To learn more, email help@uw.edu.

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

No charge for Personal, Shared, Temporary, Admin, and Application UW NetIDs.

Support for non-standard uses may result in a consulting fee.

Additional Information: 

Personal UW NetIDs
http://uw.edu/itconnect/accounts/#uwnetid

Sponsoring a Personal UW NetID
http://uw.edu/itconnect/accounts/sponsored.html  

Shared UW NetIDs
http://uw.edu/itconnect/accounts/#shared

Temporary UW NetIDs
http://uw.edu/itconnect/connecting/wireless/

Admin UW NetIDs
http://uw.edu/itconnect/accounts/admin.html

If you have additional questions, please contact the UW Information Technology Service Center at 206-221-5000 or via email at help@uw.edu.

Service Level Description: 

Uptime:  Continuous, all days and hours.  Service issues will be addressed based on priority and resource availability.

Support Information: 
Contact for More Information: 

Call 206-221-5000 or email help@uw.edu.

Maintenance
Last Review Date: 
Fri, 2014-07-11
Keywords: 
<p>UWNetID, NetID, computer network account, sponsored, shared, supplemental ID, network ID, sponsored account, temporary UW NetID, wireles access, visitors, wireless access for conference attendees</p>
Notes: 
<p>07/11/14: Updated Service Manager to Jonathan Pass -MM</p>

Keynes (Administrative Mainframe) Accounts

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Your rating: None
Brief Service Description: 
Access to online administrative systems on Keynes
Service Description: 

The Administrative Applications group in the UW Information Technology Service Center sets up and maintains customer access to the following Keynes administrative and student systems, and assists customers with questions about their access to:

  • BGT - Budget Systems
  • COM - Communications Systems
  • FIN - Financial Accounting Systems
  • HEPPS - Payroll Systems
  • PAS - Purchasing Systems
  • SDB - Student Database
  • TIME - Time Application

FAST/Extract - Downloading provides the electronic transfer of Budget Activity Report (BAR) data from the Central Financial Accounting system to a local workstation.

FASTRANS - Direct entry of  Financial accounting information into the Financial Accounting System (FAS). Used for uploading to the FAS process of mostly Internal Sales Documents (ISD's), Cost Transfer Invoices (CTI's), Cash Transmittals (CT's), and some Journal Vouchers (JV's). FASTRANS is a Unix-based application that runs on Vitcos.

Eligibility: 

UW faculty, UW staff, UW students, UW affiliated organizations, UW Medical Center, Harborview Medical Center, UW Physicians Network and Neighborhood Clinics

How to Order: 
Availability: 
Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Service Level Description: 

Service requests are received via forms and email.

  • Due to to nature of the coordination with multiple departments to set up the access requests, the typical timeframe once we have received a valid request without missing information is 72 hours.
  • All email will have an initial response within 24 hours.
  • All forms with missing information or signature authority will be returned within 24 hours. 
  • Clients will be required to sign authorization forms as required by the Washington State Auditor.

In addition, systems are monitored 24 hours a day, 7 days a week for disruption. This service aims to be operationally ready 24 hours a day, 7 days a week, excluding maintenance windows.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Alternate phone and email available 8:00 a.m. - 4:30 p.m., Monday - Friday:
Administrative Applications
Phone: 206-221-5000 Option 5
Fax: 206-221-5002
adminapp@uw.edu   

Note: Entrust tokens should be returned to:
Administrative Applications
Box 359540

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2014-07-11
Keywords: 
<p>Keynes Accounts, FIN, Financial Information System, HEPPS, Higher Education Payroll and Personnel System, BGT, Budget System, PAS, Purchasing System, SDB, Student Database System, TIME, COM, DPP, TSAT, BAR, FAST, FASTRANS, Extract</p>
Notes: 
<p>Access to database Guardfiles:</p> <table summary="database files"> <tbody> <tr> <th> Guardfile Name</th> <th> System</th> <th> Notes</th> </tr> <tr> <td> LBGTINFO1</td> <td> Budgeting System&nbsp;</td> <td> &nbsp;</td> </tr> <tr> <td> LCOMINFO1</td> <td> &nbsp;</td> <td> Not common, rarely used - Brent Holterman, Applications Manager must be notifed</td> </tr> <tr> <td> LFASINFO1</td> <td> &nbsp;</td> <td> Not common, rarely used - Tim McAllister or Applications manager should be notified re: Financial Accounting System</td> </tr> <tr> <td> LFININFO1</td> <td> Financial Accounting System</td> <td> &nbsp;</td> </tr> <tr> <td> LHEPINFO1</td> <td> HEPPS</td> <td> Sensitive Data - Additional authorization required from Linda Braziel, or Applications for HEPPS</td> </tr> <tr> <td> LMISINFO1</td> <td> &nbsp;</td> <td> &nbsp;</td> </tr> <tr> <td> LOTSDERGO&nbsp;&nbsp;</td> <td> &nbsp;</td> <td> Sensitive Data - Additional authorization required from Keith Mason or System Administrator for Keynes system</td> </tr> <tr> <td> LPASINFO1</td> <td> Purchasing System</td> <td> (read only) no FAST</td> </tr> <tr> <td> LPAYINFO1</td> <td> Payroll Data</td> <td> &nbsp;</td> </tr> <tr> <td> LSDBINFO2</td> <td> Student Database</td> <td> Sensitive Data - Additional authorization required from Hugh Parker or Applications manager for the Student Database</td> </tr> <tr> <td> LSDBINFO3</td> <td> Student Database</td> <td> Sensitive Data - Additional authorization required from Hugh Parker or Applications manager for the Student Database</td> </tr> <tr> <td> LSDBINFO4</td> <td> Student Database</td> <td> Sensitive Data - Additional authorization required from Hugh Parker or Applications manager for the Student Database</td> </tr> </tbody> </table> <p>Additional drives (TAPELIB and TSAT) are used internally by UW Technology.</p> <p>2/16/12:&nbsp; Fixed Get Help link.</p> <p>9/19/13:&nbsp; Updated Availability section.</p> <p>07/11/14: Updated brief description -MM</p>

UW Directories

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Your rating: None
Brief Service Description: 
Query service of contact information about faculty, staff, and students; directory assistance information line
Service Description: 

UW Information Technology maintains a 'white pages' query service of contact information about faculty, staff, and students. The database includes name, title, email postal address, phone number, and UW NetID. (UW NetID information is visible only to those with a UW NetID.)

UW Information Technology provides directory assistance information line service for the primary telephone number listed for the University of Washington (206-543-2100).

Eligibility: 

UW faculty, UW staff, UW students, General public

How to Order: 

Web: http://uw.edu/home/peopledir/
Email: help@uw.edu
Phone: 206-221-5000

For the directory assistance information line, call 206-543-2100.

Availability: 

The directory query services is continuously available.

The directory assistance information line service is operational from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding University Holidays.

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

For the directory assistance information line, the service standard is answering calls promptly with a focus on excellent customer service and accuracy.

Support Information: 

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2010-06-24
Keywords: 
<p>online directory, white pages, ldap, staffdir, information line, directory assistance,</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p>

MyUW

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Your rating: None
Brief Service Description: 
Your personal portal to UW Web services
Service Description: 
MyUW is the enterprise portal for accessing commonly-used University of Washington resources and services via the Web.
 
MyUW provides relevant and personalized content for users that supports their goals at the UW based on their relationship to the university.
 
MyUW is accessible via Web browser. Additionally, a mobile-optimized version of MyUW is available for students and provides them personalized, on-the-go information, relevant to their studies, including course schedules, instructor information, class locations, required texts and more.
 
Users can also customize the full-site version of the MyUW enterprise portal by including or excluding the content listed, adding their own favorite links in a custom content box on any MyUW page, and using drag and drop to move the content boxes to different locations on the page.
 
In addition, campus units can develop content for publication on the full-site version of MyUW. See information under "How to Order" about publishing content on MyUW.
Service Options: 

MyUW Class is a service found under the Teaching tab in MyUW. This service provides class lists for instructors. 

Eligibility: 

Anyone with a UW NetID

How to Order: 
Web: http://myuw.washington.edu
Email: help@uw.edu
Phone: 206-221-5000

To arrange for publication of your campus unit's content on MyUW, please send an email to
Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service and servers are monitored for interruptions.

Planned maintenance for a system upgrade is generally one to two times per year from 8:00 a.m. - 10:00 a.m. on a weekend.

For unplanned outages, the system is restored as soon as possible.

 

Support Information: 
UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2013-06-12
Keywords: 
<p>&nbsp;Web portal, ESS</p>
Notes: 
<p>add this service to the new Teaching and Learning category ~MM 11/9/12</p>

Wired Network Services

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Your rating: None
Brief Service Description: 
Wired network connectivity
Service Description: 

Rates for this service are for FY15

Service Description:

  • On Campus: Wired Network Services are delivered via an extensive physical network infrastructure deployed throughout the UW campus. Typically, departments access this service by plugging their network devices into an activated data wallport within their building.  Basic service includes full research and commercial Internet connectivity via data wallport connections at speeds of 10/100/1000Megabits per second. (1000Mbps is not available in some portions of campus.)  
  • Off Campus: UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. Contact the Real Estate Office directly by emailing uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. Other off-campus groups may contact UW-IT directly at help@uw.edu for provisioning solutions and costs.
  • Additional network services are available to supplement the Basic Services.
  • Customers must abide by UW Acceptable Use Policy.
  • For a description of Wireless Network Services and cellular networks see Wi-Fi Wireless Services.
  •  

Basic Services Components:

  • Wired Network Internet Service: Connections to UW-IT provisioned data wallports support wired network access to UW campus, Internet, and various research networks; 10/100/1000 Mbps data speed options are available to the wallport as building wiring permits. Basic rate includes up to 2 ports per capita. Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Centralized Redundant Router Connectivity: All campus network connections aggregate at central routing centers. Within these routing centers, network equipment supporting connections to campus buildings is dually connected to the campus network core routers providing routing redundancy via Virtual Router Redundancy Protocol (VRRP).
  • Address Assignments: Static or DHCP address assignments within UW-IT managed IPv4 address space are available - address allocations are based on demonstrated need.
  • IPV6 Addresses: IPv6 address allocations are available within UW-IT managed IPv6 address space. Addresses may be statically assigned or assigned via Stateless Address Autoconfiguration (“SLAAC”)
  • Domain Names:  Register domain names under washington.edu and uw.edu.
  • DNS:  Domain Name Service (“DNS”) name reservation for using UW domain names under washington.edu and uw.edu.
  • Security:  UW’s centralized Intrusion Prevention System (IPS) aids in protecting UW’s network accessible resources.
  • Local Network Addresses: Local UW campus network addresses used with Network Address Translation (NAT) for off-campus access allows full network functionality while efficiently managing scarce ipv4 addresses.
  • Monitoring: UW-IT’s Network Operation Center provides 24x7x365 monitoring of UW-IT owned network equipment; in addition to business hour support, on-call engineering staff are available for off-hours emergencies. 
  • Standard Infrastructure Equipment Refresh:  UW-IT regularly and systematically replaces and, as required, upgrades aging central network infrastructure with a goal of consistently providing reliable and effective services.

 

Service Options: 

Enhanced Service Options:

  • End-User/Department Driven Upgrades: For network infrastructure required beyond the basic service provided by UW-IT (e.g., additional dataports, expanded Wireless Network access, additional switches), UW-IT can design, quote, install, and operate these upgraded services while assuring consistency with UW-IT network standards.
  • Managed Firewall:  Use UW Managed Firewall (subnet level)  https://www.washington.edu/itconnect/connect/uw-networks/firewall/
  • External Domain Name: Acquire and use external domain name registrations that are not under washington.edu or uw.edu.
  • Wake on LAN: With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets.  
  • High-performance and reliability Network solutions: Engage UW-IT for solutions engineered using UW-IT supported operational models.
  • Custom Solutions: Engage UW-IT for solutions engineered to meet your needs.
  • Off-Campus Locations & UW Wired Network Connections: Obtain UW network service for off campus locations.  Connection options and costs are dependent on location. Advanced planning with the UW Real Estate Office and UW-IT is strongly recommended as some solutions may take several months to install. UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate Office will help fill out the online Request Form (see “How to Order” below) for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

 

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics.  Some services must be ordered with a UW Budget number.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: 24x7, 7 days a week

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

For off-campus services, please complete this Request Form - log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password
Availability: 

UW’s Wired network services design strives to provide services 24 hours a day, 7 days a week except for planned maintenance, upgrades, and outages. The system has multiple levels of redundancy to minimize disruptions due to equipment problems.  

 

Price: 
Basic services included in the Technology Recharge Fee.
 
  • For departments/services covered by the Technology Recharge Fee, there is no per port monthly charge however there is a one-time $137 per port installation charge.
  • For departments/services not covered by the Technology Recharge fee, there is a $15.73 per port monthly charge and a one-time $137 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
Self-Sustaining rates effective July 1, 2014 for FY2015.
 
  • $137 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
  • Managed Firewall (subnet level) https://www.washington.edu/itconnect/connect/uw-networks/firewall/ 
    • $657.12 one-time installation fee
    • There is no monthly recurring fee for this service
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
    • VRRP between central routing centers: approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Subnet VPN (Virtual Private Network)
    • $299.48 Monthly per VPN
  • Wake on LAN.  Standard configuration is offered at no charge.  Customized solutions available at prevailing hourly rates.
  • Custom engineering consulting and designs available at prevailing hourly rates.
  • Communication Infrastructure
    • A site evaluation is required for estimates - costs and service delivery timing can vary widely depending on the location and services needed.
      • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
      • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
  • Off Campus Connectivity Solutions. Cost varies by location and solution.
 
Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Off campus service availability also depends on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored for interruptions and outage resolution 24x7.  
 
Ethernet Ports - installations, moves, adds or changes: 7-10 business days.
 
 
Support Information: 

To request service or report service outages/problems:  email: help@uw.edu or call 206-221-5000.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-30
Keywords: 
<p>Internet, Ethernet, wifi, wireless, firewall, Gibraltar, FWSM, Tipping Point, IPS, IDS, p172, DNS, DHCP, IP, TCP/IP, MetroE, ET, Domain name, Network Solutions, Registrar, monitoring, Vpn, Firewall, Port</p>
Notes: 
<p>Network Operations works with Customer Services to complete domain registration requests when URL forwarding or masking is requested.</p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>6/20/12:&nbsp; Updated to FY13 rates</p> <p>7/25/12:&nbsp; Added information for IPv6</p> <p>2/11/13:&nbsp; Revised to be Wired Network Services (was UW Network Connectivity).&nbsp; Wi-fi entry also added 2/11/13 to complement the Wired Network Services entry.</p> <p>4/12/13:&nbsp; WoL temporarily unavailable.&nbsp; Updated eligibility list for Medicine customers.</p> <p>6/26/13:&nbsp; Added second link for temporary firewall unavailabilty</p> <p>6/28/13:&nbsp; Updated rates and used Core rate for WoL pricing</p> <p>7/18/13:&nbsp; Removed underlining from URLs; standardizing fonts will take more time.&nbsp; Saving but not publishing at this time, 08:26.</p> <p>7/18/13:&nbsp; Changed firewall references to https://www.washington.edu/itconnect/connect/uw-networks/firewall/</p> <p>8/13/13:&nbsp; Updated information for firewall service and charges</p> <p>8/16/13:&nbsp; Update WoL pricing</p> <p>9/20/13:&nbsp; Attached p172 and RFC1918 documents.&nbsp; Adjusted Basic Networking services section and Additional Information section.</p> <p>12/09:&nbsp; Added text in Service Level Description denoting installation delays due to heavy volume.</p> <p>12/23:&nbsp; Installation delays are now 11 days out but expected to return to normal on 12/27.</p> <p>12/27:&nbsp; Removed extended service delivery time.</p> <p>07/10/14: Updated as per annual update process - MM</p> <p>07/15/14: Got finalized rate information and updated - MM</p> <p>07/20/14: Updated FY15 text per REQ0002445 - GD</p> <p>7/28/14: Remove the statement &quot;Note: A of Decemer 1, 2013, we are currently experiencing a large volum of requests. Service request are curenly scheduling 14-19 business days out. This note wil be updated as the status chage.&quot;</p> <p>7/30/14: Updated description, service options, pricing etc. &nbsp;per Jan&#39;s email note dated 7/29/14 -- LH</p> <p>&nbsp;</p>

Linux Shell Environment

0
Your rating: None
Brief Service Description: 
Accounts on clustered Linux servers with a standard suite of applications
Service Description: 

UW Information Technology provides UW faculty, staff, and students access to standard applications and tools to meet various computing needs.  Customers can create accounts that give them access to clustered Linux servers that support various functions including:

  • Email
  • Programming and scripting
  • Interactive gateway to campus resources
  • User installed software

Related services are available in Web Publishing for Faculty, Staff, Students, Departments, and Courses

 

Service Options: 

See Service Level Description for quota information.

Eligibility: 

UW faculty, UW staff, UW students

Availability: 

Linux shell services are available from any Internet connection.  Services are set up with a clustered server environment  so small system failures will not cause a service outage.   System is not designed for quick recovery from a major disaster.   Occasional downtime is scheduled for periodic upgrade of servers.

Price: 

This service is included in the Technology Recharge Fee for faculty and staff and funded by the Student Technology Fee for students.

A basic storage level of 1 GB is provided for faculty, staff, and shared accounts. Students are provided 300 MB of storage.

Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.

Additional Information: 

Introductory user information is provided at:
http://www.uw.edu/computing/unix/

Mailing Lists for this service

 

Service Level Description: 

Linux shell environment services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters.  UW Information Technology responds to queries within 2 business days.  Support is limited to ensuring centrally installed functions and software are operating. Data storage default for faculty, staff, and shared accounts is 1 GB. Additional space is available; see Price above.  Data storage for students is fixed at 300 MB.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-06-28
Keywords: 
<p>unix, uniform access, shell account, homer, dante, ovid, vergil</p>
Notes: 
<p>Made update to additional information re mailman lists 3/14/13</p>

MySQL Database Services

0
Your rating: None
Brief Service Description: 
Centrally installed MySQL database services
Service Description: 
UW Information Technology provides base level support for MySQL on centrally supported Linux systems.
Service Options: 
None at this time
Eligibility: 

UW faculty, UW staff, UW students, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 
Centrally supported Linux systems are typically available 24 hours a day, 7 days a week, except during scheduled maintenance windows.
Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 
Customer is responsible for all database administration. Customer support requests will be acknowledged within 2 business days. 
Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html
Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2013-06-11
Keywords: 
<div> database, DB, SQL,&nbsp;MySQL, ovid, vergil</div>
Notes: 
<div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> MySQL databases are on ovid and vergil.</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> &nbsp;</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> Link to Phase 1 Database Service Descriptions (for historical context only): <a href="https://wiki.cac.washington.edu/display/Svccat/Open+Source+Databases"><u><font color="#0000ff">https://wiki.cac.washington.edu/display/Svccat/Open+Source+Databases</font></u></a></div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> &nbsp;</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> &nbsp;</div> <div class="ExternalClassC1057B8C26C345B2BA2B6E0CB349AFA4"> 6/11/13:&nbsp; No changes for FY14, but updated review date.</div> </div> <p>&nbsp;</p>

UW Email

3
Your rating: None Average: 3 (1 vote)
Brief Service Description: 
Send, receive, and store email messages
Service Description: 
UW Email is an email service that allows electronic messages to be read and sent with a wide variety of email programs.  Web-based access is supported through Web Alpine.
Service Options: 

See Service Level Description for quota information.

Eligibility: 

UW faculty, UW staff.  Note:  General student access to this service has ended.  However, departments needing to grant students access to UW Email can contact help@uw.edu for details.

How to Order: 

 

The service can be activated by eligible individuals via a Web browser at the UW NetID Manage pages:

https://uwnetid.washington.edu/manage/?service/

Once the UW Email service is active, there are several ways to access it.  For more about that, see:

http://www.washington.edu/itconnect/email/uwemail.html

 

Availability: 
Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance. 
Price: 

This service is included in the Technology Recharge Fee.

A basic limit of 5 GB is included for faculty, staff, and 1 GB for shared accounts.

Additional data storage for this service is available for a fee. To increase your storage limit, go to the Manage Your UW NetID Resources  page, where you can enter a budget number and set the amount. The rate is $0.76 per GB per month.

 

Additional Information: 
Service Level Description: 
Data storage limit is 5 GB for faculty, staff, and 1 GB for shared accounts.
 
UW Email service goal is to be an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week  for disruptions. On-call staff are available for outage resolution.
 

 

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
 
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-02
Keywords: 
<p>IMAP, Alpine, Web Alpine, email</p>
Notes: 
<p>2/25/13:&nbsp; Removed reference to&nbsp; <a href="http://uw.edu/itconnect/email/student_decom.html"><u><font color="#0066cc">ttp://uw.edu/itconnect/email/student_decom.html</font></u></a>&nbsp; because this link has been removed.&nbsp; See RT 1779892 for additional details.</p> <p>6/17/13:&nbsp; Updates to service provided by David Cox.</p> <div class="ExternalClass2E867596636749E7AEDC48F8C96B2754"> &nbsp;</div>