UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Basic

UW Email

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Brief Service Description: 
Send, receive, and store email messages
Service Description: 
UW Email is an email service that allows electronic messages to be read and sent with a wide variety of email programs.  Web-based access is supported through Web Alpine.
Service Options: 

See Service Level Description for quota information.

Eligibility: 

UW faculty, UW staff.  Note:  General student access to this service has ended.  However, departments needing to grant students access to UW Email can contact help@uw.edu for details.

How to Order: 

 

The service can be activated by eligible individuals via a Web browser at the UW NetID Manage pages:

https://uwnetid.washington.edu/manage/?service/

Once the UW Email service is active, there are several ways to access it.  For more about that, see:

http://www.washington.edu/itconnect/email/uwemail.html

 

Availability: 
Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance. 
Price: 

This service is included in the Technology Recharge Fee.

A basic limit of 5 GB is included for faculty, staff, and 1 GB for shared accounts.

Additional data storage for this service is available for a fee. To increase your storage limit, go to the Manage Your UW NetID Resources  page, where you can enter a budget number and set the amount. The rate is $0.76 per GB per month.

 

Additional Information: 
Service Level Description: 
Data storage limit is 5 GB for faculty, staff, and 1 GB for shared accounts.
 
UW Email service goal is to be an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week  for disruptions. On-call staff are available for outage resolution.
 

 

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
 
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-02
Keywords: 
<p>IMAP, Alpine, Web Alpine, email</p>
Notes: 
<p>2/25/13:&nbsp; Removed reference to&nbsp; <a href="http://uw.edu/itconnect/email/student_decom.html"><u><font color="#0066cc">ttp://uw.edu/itconnect/email/student_decom.html</font></u></a>&nbsp; because this link has been removed.&nbsp; See RT 1779892 for additional details.</p> <p>6/17/13:&nbsp; Updates to service provided by David Cox.</p> <div class="ExternalClass2E867596636749E7AEDC48F8C96B2754"> &nbsp;</div>

Bulk Email

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Your rating: None
Brief Service Description: 
Send approved email to the UW community
Service Description: 
It is possible to send an email message to a large, pre-defined population of the UW community. UW Information Technology offers this service under very specific conditions delineated below.
 
Messages can be targeted to pre-defined groups or to more specific groups defined by such criteria as organizational code, occupation class code, etc. Pre-defined groups include: students, undergraduate students, graduate students, employees, faculty, staff, or members of the UW community. We can only send mail to those people who have email addresses based on their UW NetID. There are people at the UW who do not have a UW NetID and choose to use other mail services, either departmental services or outside services, who will not be reached.
 
To prevent this service from being overused, all messages to large lists of UW community members must be pre-approved by someone at the Vice President or Vice Provost level.
 
For more information and an online request form to send a bulk email message, see http://www.uw.edu/computing/email/bulkemail/

 

Service Options: 

None at this time

Eligibility: 

UW faculty, UW staff

Availability: 

Bulk email requests are accepted 8:00 p.m. - 5:00 p.m., Monday - Friday. 

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 
Please allow at least 2 business days for your bulk email message to be approved and set up. If you are sending to a special list, allow 1 week for the recipient list to be retrieved and set up.
 
Bulk email is not guaranteed to be delivered to every person in a pre-defined group.
 
Bulk email is generally sent out during evening hours to avoid causing congestion in the email system during business hours.
 
Exceptions can be made for urgent messages.

 

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp
Contact for More Information: 
Maintenance
Last Review Date: 
Fri, 2013-06-07
Keywords: 
<p>bulk email, UW spam, mass mail</p>

Email Lists (Mailman)

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Your rating: None
Brief Service Description: 
With controlled access, automatically distribute and archive email to subscribers
Service Description: 

Email lists make it easy to share email with a group of people. Messages sent to the list address are forwarded to the email address of each person subscribed to the list.

Service Options: 

None at this time

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Information about starting an email list:
http://uw.edu/itconnect/email/mailman/owners

Information about subscribing to an email list: 
http://uw.edu/itconnect/email/mailman/subscribers

Create a course email list:
Go to MyUW (http://myuw.washington.edu), select the Teaching tab, then click on MyUWClass.

Availability: 

Hours available: 24 hours a day, 7 days a week, once your email list is established.

Email lists may take up to 2 business days to be created; Instructor Class Lists take an additional day to have the students automatically subscribed.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 

Electronic mailing lists (email lists, also known as discussion groups) offer a highly efficient way to both disseminate information to a large number of people and hold long-distance discussions among many people. They are commonly used by UW students, faculty, and staff to communicate.

Email lists may be established for UW students, faculty, or staff who need a list to further their work at the University of Washington. Staff ownership and use of email lists is subject to the approval of their departments and supervisors.

All email lists must have at least one owner who is a current UW student, faculty, or staff. Additional owners do not have to be affiliated with the UW. All email list owners (including owners not affiliated with the UW) must have a valid UW NetID. 

Service Level Description: 

Setting up a Mailman list gives you an email address of the form <listname>@u.washington.edu. A special computer server processes mail sent to this address, screening it according to rules established for the list. It then distributes a copy of the message to every list member. List owners can manage their lists, adding and deleting list members and making changes to how the list operates via an administrative Web page set up for their list.

Support Information: 

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>email lists, mailman, listserv, listproc, electronic mailing list, discussion groups</p>
Notes: 
<p>1/27/12: Changed service rep from David Wall to Greg Koester, the service manager, per Service Catalog meeting 1/27/12</p> <p><span>5/14/14: Added Laura Baldwin as new Service Manager -MM</span></p>

Email Forwarding and Filtering

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Your rating: None
Brief Service Description: 
Set up delivery options for your UW Email
Service Description: 

Holders of UW email addresses get many services that control routing and delivery of email.

By default, UW Information Technology filters viruses and some spam sites for all email users.

All users can set email forwarding to a different address.  Users of UW Email (UW Deskmail) can create automated vacation messages, write custom filters and rules for email delivery, and control filtering of spam email through Email Delivery Manager.  Users of other email services like UW Exchange, UW Gmail, and UW Windows Live should refer to the documentation for those services to find out about message handling options.
 
Owners of devices that send email (like certain copiers or medical imaging machines) can authorize those devices to send email over the UW network.
 
Service Options: 
  • Email Delivery Manager (vacation messages, junk mail filtering, and custom rules) for UW Email (UW Deskmail)
  • Email forwarding
  • SMTP authentication exceptions

 

Eligibility: 

Email Forwarding: Anyone with a UW NetID, depending on the NetID service options selected; 

Email Delivery Manager: Users of the UW Email (UW Deskmail) service;

SMTP authentication exceptions: UW faculty; UW staff

How to Order: 
Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 

Managing Your Email:
http://uw.edu/itconnect/email/uwemail.html#manage

How UW Email Works:
http://uw.edu/itconnect/email/uwemail.html

You may also be interested in the Virtual Email Domain service and the UW Shared Web Hosting service (for URL Forwarding information).

Service Level Description: 

Systems are monitored 24 hours a day, 7 days a week for disruptions.

Support Information: 

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2013-06-11
Keywords: 
<p>email, forwarding, filtering, rules, infrastructure, SMTP submission</p>

Campus Event Calendars

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Your rating: None
Brief Service Description: 
Publish events of interest to your department, the UW, or the community.
Service Description: 

The UW Event Calendar enables departments to publish events of interest to their department and share them with UW community, as well as the general public. Each campus has a main campus event calendar; any department can create and share events to the campus calendar, as well as publish a view of their own calendar.  The main event calendars are available on the Web at: 
http://www.washington.edu/calendar

Authorized UW staff can make entries in the Campus Event  Calendars.

People who use the UW Event Calendars can filter views based on kinds of events (e.g., Arts, Lectures, Deadlines), and may subscribe to calendars via RSS, or export calendar events for import into other calendaring tools.

The Campus Event Calendar is powered by Trumba.

Service Options: 

None at this time.

Eligibility: 

UW faculty; UW staff; UW students; UW academic units; UW administrative units; General public

How to Order: 

The main campus  calendars are available on the Web at:
http://www.washington.edu/calendar

Please visit http://www.washington.edu/itconnect/connect/email/uw-event-calendar to learn how to set up an events calendar for your department or to publish events on the campus event calendars, please contact help@uw.edu.

Availability: 

Available 24 hours a day, 7 days a week.

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

Occasional maintenance windows may be scheduled.

Support Information: 
To request a new calendar, go to http://www.washington.edu/itconnect/connect/uw-event-calendar/request-new-calendar.  To add editors to a calendar, see http://www.washington.edu/itconnect/connect/uw-event-calendar/add-or-remove-netids-from-calendar-editor-groups for information. To request assistance with event creation and editing, or access to publish events on the campus calendar, please contact support (see below). If you have questions or concerns about a specific event, please refer to the contact information in the event listing itself.
 
Support for event calendars is provided 8:00 a.m. - 8:00 p.m., Monday - Friday,  and 1:00 - 8:00 p.m. Sunday by contacting the UW Information Technology Service Center.
 
UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Email: help@uw.edu
Phone: 206-221-5000, option 2
Contact for More Information: 

Email help@uw.edu or call 206-221-5000, option 2.

Maintenance
Last Review Date: 
Wed, 2014-07-09
Keywords: 
<p>calendar, events, campus</p>
Cost: 
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p>

UW Emergency Notification

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Your rating: None
Brief Service Description: 
Mass notification including telephones, text messaging, email, and an outdoor public address system
Service Description: 

During emergencies, effective communication requires using a variety of methods and tools to "get the word out."  The UW Emergency Notification system includes:

UW Alert: A self-subscribing program where faculty, staff, and students can sign up to be alerted to emergencies on campus

UW Outdoor Alert: An outdoor public address system

Service Options: 

UW Alert
UW Alert was developed to disseminate official information during emergencies or crisis situations that may disrupt the normal operation of the UW or threaten the health or safety of members of the UW community.

UW Alert is offered on a voluntary, self-subscription basis for current UW faculty, staff, and students at UW Bothell, UW Seattle, UW Tacoma, and UW Medicine.

UW Alert delivers messages to subscribers on a "best effort" basis to email and to Short Message Service (SMS) text-capable wireless devices, such as many cellular telephones.

UW Alert notifications are also available on Facebook and Twitter.

UW Outdoor Alert
UW Outdoor Alert is a public broadcast system for communicating quickly and effectively in the event of a disaster or emergency. The broadcast towers also include emergency phones with direct two-way communication with the UW Police Department.

Eligibility: 

UW faculty, staff, and students

How to Order: 

UW Alert:
http://uw.edu/alert/signup

UW Alert Facebook:

http://www.facebook.com/UWAlert

UW Alert Twitter:

http://twitter.com/#!/uwalert

UW Outdoor Alert:
Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Hours available: 24 hours a day, 7 days a week  

UW Alert Exception:
There is a scheduled weekly maintenance window every Saturday, 9:00 p.m. to 12:00 a.m., when service may not be available. Other maintenance windows may be scheduled on an ad hoc basis.

Price: 
This service is covered in part by the Technology Recharge Fee and in part by central funding.
Additional Information: 
Service Level Description: 

UW Information Technology (UW-IT)provides support 24 hours a day, 7 days a week (24/7) for activating alerts and troubleshooting/resolving problems.

For more routine requests and issues, UW-IT will acknowledge them within one (1) working day and address them during business hours, Monday - Friday, 8:00 a.m. - 5:00 p.m.

Support Information: 

Most aspects of this service are supported by UW-IT, which coordinates with outside service providers on service-related issues as needed.

UW Information Technology
Email: uwalert-help@uw.edu
Phone: 206-221-2000

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2012-02-27
Keywords: 
<p>UW Alert,&nbsp;mass notification, emergency communication, disaster,&nbsp;crisis communication, outdoor alert, emergency phone, blue phone, outdoor broadcast system, public address system, code blue phones, Talk-a-phone</p>

Authentication

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Your rating: None
Brief Service Description: 
Verify the identity of a person, computer, or application
Service Description: 
Authentication allows you to establish the identity and authenticity of a person, computer, or application.  Authentication often involves verifying something the user knows (e.g., a UW NetID and password) or something the user has (e.g., a security token or private key).
 
UW Information Technology supports several enterprise authentication services to help you enable secure access to Web sites, online information, desktop computers, walk-in labs, and other resources, while adhering to UW information security policies.

 

Service Options: 

Authentication service options include:

  • Kerberos - Provides UW NetID authentication using the Kerberos network authentication system; also known as the "u.washington.edu" Kerberos realm.
  • Web Authentication Services - Provides UW NetID authentication and single sign-on (SSO) to participating Web sites; provides a trusted Web site (weblogin.washington.edu) for entering and verification of user credentials; supports "federation" via InCommon and SAML protocols; software options include Pubcookie and Shibboleth (preferred) for Apache and Microsoft IIS Web servers.
  • Token Authentication Service - Provides multi-factor authentication using Entrust tokens as a 2nd authentication factor for access to more sensitive UW applications.
  • UW Windows Infrastructure - Provides an Active Directory forest for Kerberos and NTLM authentication for all UW NetIDs; also known as the "netid.washington.edu" Kerberos realm.
Eligibility: 

UW faculty; UW staff; UW students; UW affiliated organizations

How to Order: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 
This service is included in the Technology Recharge Fee.
Service Level Description: 

Uptime: Continuous, all days and hours. Service issues will be addressed based on priority and resource availability.

Support Information: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Fri, 2014-07-11
Keywords: 
<table border="0" cellpadding="0" cellspacing="0" class="ms-formtable" width="100%"> <tbody> <tr> <td class="ms-formbody" id="SPFieldNote" valign="top" width="450"> <div class="ms-rtestate-field"> <div> Authentication, UWNetID, SecurID, Entrust, multi-factor authentication, two-factor authentication, weblogin, pubcookie, shibboleth, kerberos, certificate services, certificates, certs, SSL, X.509, InCommon, UWCA, UWWI</div> </div> </td> </tr> <tr> <td class="ms-formlabel" nowrap="nowrap" valign="top" width="165"> &nbsp;</td> </tr> </tbody> </table> <p>&nbsp;</p>
Notes: 
<p>07/11/14 - Added Michael Brogan as service manager -MM</p>

UW Windows Infrastructure

0
Your rating: None
Brief Service Description: 
Infrastructure enabling Microsoft technologies
Service Description: 

The UW Windows Infrastructure (UWWI) is a set of infrastructure capabilities enabling Microsoft technologies. In many cases, the infrastructure capabilities meet business needs regardless of the client platform or technology.

Service Options: 
  • NETID Domain service. Provides Active Directory Domain Services with integrated UW NetIDs and Groups service groups.
    • Domain trusts. UW organizations with an existing domain can request a one-way incoming trust to leverage the authentication, authorization, and directory services provided.
    • Delegated OUs. UW organizations can manage and join their computers to the NETID domain service. They retain autonomy and avoid the cost of running their own Windows domain.
  • Name resolution services.
    • Netbios name resolution via WINS. Available to anyone on campus.
    • Dynamic DNS (DDNS) zone services. Available to Delegated OU customers only. No reverse DNS capability.
  • Microsoft license activation. Provides Microsoft product activation service via a Microsoft Key Management Server (KMS) tied to the campus agreement.
  • LDAP based authentication, authorization, and directory services for application integration (this capability is available, but in containment)
  • Federated authentication. ADFS provides logon tokens for Microsoft centric applications that can cross enterprises boundaries. We run this capability in partnership with the Authentication service.
  • Azure Active Directory. This component provides multiple capabilities based on emerging technologies and has likely changed in signficant ways since we wrote this. Among the capabilities are:
    • OpenID/OAuth2/SAML/WS-Federation based authentication
    • Phone-based multi-factor authentication (may require additional purchase)
    • SaaS application portal with tightly integrated authentication
The services entitled Authentication, Access Management, Directory Services, UW NetID, and Campus DNS all have overlapping capabilities with this service. In some cases, there is tight integration with those other infrastructure services.
Eligibility: 

UW faculty, UW staff, UW students, Anyone with a UW NetID

How to Order: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Service Level Description: 

Uptime: Continuous, all days and hours. Service issues will be addressed based on priority and resource availability.

Support Information: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-01
Keywords: 
<p>UWWI</p>
Notes: 
<p>2/25/13:&nbsp; Removed <font color="#000000">UW Windows Forest option from Service Options section as it </font><font color="#000000">being removed as an available option for customers.</font>&nbsp; See RT 1781829 for full details.</p> <p>07/01/14: Updated as per Brian&#39;s RT ticket (2266496) for annual service catalog audit -MM</p>

Access Technology Center (ATC)

0
Your rating: None
Brief Service Description: 
Computer hardware and software for people with disabilities
Service Description: 

Access technology allows people with disabilities to use computer hardware and software. Examples include text-to-speech, keyboard/mouse alternatives, speech-to-text, refreshable and embossed Braille, writing tools, and more. The Access Technology Center (ATC) on the UW Seattle Campus provides a venue for using, testing, and evaluating this technology. Students, faculty, or staff drop in, call, or send email for information on accommodations for access to hardware, software, or online resources.

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 
Availability: 

Hours of availability: 9:00 a.m. - 5:00 p.m., Monday - Friday

Available locations: The ATC is located on the ground floor of Mary Gates Hall in room 064.

Other UW Seattle locations for accessible technology can be found at: http://uw.edu/itconnect/accessibility/atl/location.html#location

Students can request disability-related accommodations from the Disability Resources for Students Office  (MGH 011 or call 206-543-8924 or http://uw.edu/students/drs/)

Staff can request disability-related accommodations from the Disability Services Office (Condon 836 or call 206-543-6450 or http://uw.edu/admin/dso/)

Price: 

This service is included in the Technology Recharge Fee. Use of ATC facilities is free to UW students, faculty, and staff with disabilities.

There are no fees or charges for consulting to UW affiliates. One hour of demonstrations/training is provided at no charge to non-UW parties.

Service Level Description: 

Same or next-day response to email/phone requests. Follow-up training as needed.

Support Information: 

Business Hours: 9:00 a.m. - 5:00 p.m., Monday - Friday
Location: Mary Gates Hall 064 (basement level)

Contact for More Information: 

Email atcenter@uw.edu or call 206-685-4144.

Maintenance
Last Review Date: 
Thu, 2013-06-20
Keywords: 
<p>access technology, assistive, adaptive, disability, disabled, speech input, output, e-text, braille, blind, vision, impairment, carpal tunnel, repetitive stress, trackball, mouse, keyboard alternative, ATL, ATC, lab, access technology lab</p>
Notes: 
<p>This service was previously named Access Technology Lab (ATL); change effective June 28, 2010 (upon move to new location).</p> <p>2/17/12:&nbsp; Revision of Service Description.</p> <p>6/11/13:&nbsp; Minor revisions.</p> <p>6/20/13:&nbsp; Additional revisions.<br /> &nbsp;</p>