UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Basic

Email Lists

Submitted by Anonymous on Wed, 2009-03-25 09:57

Average:

Your rating: None

Brief Service Description:

With controlled access, automatically distribute and archive email to subscribers

Service Description:

Email lists make it easy to share email with a group of people. Messages sent to the list address are forwarded to the email address of each person subscribed to the list.

Service Options:

None at this time

Eligibility:

UW faculty, UW staff, UW students

How to Order:

Information about starting an email list:
http://uw.edu/itconnect/email/mailman/owners

Information about subscribing to an email list:
http://uw.edu/itconnect/email/mailman/subscribers

Create a course email list:
Go to MyUW (http://myuw.washington.edu), select the Teaching tab, then click on MyUWClass.

Availability:

Hours available: 24 hours a day, 7 days a week, once your email list is established.

Email lists may take up to 2 business days to be created; Instructor Class Lists take an additional day to have the students automatically subscribed.

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

Electronic mailing lists (email lists, also known as discussion groups) offer a highly efficient way to both disseminate information to a large number of people and hold long-distance discussions among many people. They are commonly used by UW students, faculty, and staff to communicate.

Email lists may be established for UW students, faculty, or staff who need a list to further their work at the University of Washington. Staff ownership and use of email lists is subject to the approval of their departments and supervisors.

All email lists must have at least one owner who is a current UW student, faculty, or staff. Additional owners do not have to be affiliated with the UW. All email list owners (including owners not affiliated with the UW) must have a valid UW NetID.

Service Level Description:

Setting up a Mailman list gives you an email address of the form <listname> @u.washington.edu A special computer server processes mail sent to this address, screening it according to rules established for the list. It then distributes a copy of the message to every list member. List owners can manage their lists, adding and deleting list members and making changes to how the list operates via an administrative Web page set up for their list.

Support Information:

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

Contact for More Information:

Email help@u.washington.edu or call 206-221-5000.

Maintenance

Last Review Date:

Fri, 2010-06-18

Keywords:

email lists, mailman, listserv, listproc, electronic mailing list, discussion groups

Notes:

1/27/12: Changed service rep from David Wall to Greg Koester, the service manager, per Service Catalog meeting 1/27/12

Email Forwarding and Filtering

Submitted by Anonymous on Wed, 2009-03-25 09:57

Average:

Your rating: None

Brief Service Description:

Set up delivery options for your UW Email

Service Description:

Holders of UW email addresses get many services that control routing and delivery of email.

By default, UW Information Technology filters viruses and some spam sites for all email users.

All users can set email forwarding to a different address. Users of UW Email (UW Deskmail) can create automated vacation messages, write custom filters and rules for email delivery, and control filtering of spam email through Email Delivery Manager. Users of other email services like UW Exchange, UW Gmail, and UW Windows Live should refer to the documentation for those services to find out about message handling options.

Owners of devices that send email (like certain copiers or medical imaging machines) can authorize those devices to send email over the UW network.

Service Options:

Email Delivery Manager (vacation messages, junk mail filtering, and custom rules) for UW Email (UW Deskmail)
Email forwarding
SMTP authentication exceptions

Eligibility:

Email Forwarding: Anyone with a UW NetID, depending on the NetID service options selected;

Email Delivery Manager: Users of the UW Email (UW Deskmail) service;

SMTP authentication exceptions: UW faculty; UW staff

How to Order:

Web: http://uw.edu/itconnect/email/uwemail.html#manage
Email: help@uw.edu
Phone: 206-221-5000

Availability:

Hours available: 24 hours a day, 7 days a week

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

Managing Your Email:
http://uw.edu/itconnect/email/uwemail.html#manage

How UW Email Works:
http://uw.edu/itconnect/email/uwemail.html

You may also be interested in the Virtual Email Domain service and the Web Publishing service (for URL Forwarding information).

Service Level Description:

Systems are monitored 24 hours a day, 7 days a week for disruptions.

Support Information:

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Tue, 2012-02-21

Keywords:

email, forwarding, filtering, rules, infrastructure, SMTP submission

Departmental Calendars

Submitted by Anonymous on Wed, 2009-03-25 09:57

Average:

Your rating: None

Brief Service Description:

Customizable departmental events calendars

Service Description:

Departmental calendars use the same software as the UW Events Calendar to build unit-specific calendars that are available at a unique Web address. These departmental calendars can be customized to match a departmental identity.

A department may advertise a set of specific departmental events meant to serve the members of a department.

Another use is to offer a branded view of a filtered set of events (such as the Arts) from the UW Events Calendar.

People who use departmental calendars can export calendar events for import into other software packages.

Service Options:

None at this time

Eligibility:

UW faculty, staff, and students in the department

How to Order:

UW units can request departmental calendars by sending an email message to help@uw.edu.

Availability:

Available 24 hours a day, 7 days a week. Occasional maintenance windows may be scheduled.

Price:

This service is included in the Technology Recharge Fee.

Additional Information:

http://myuw.washington.edu/cal/ucalrsrc/info/deptcalendars.html

Service Level Description:

Occasional maintenance windows may be scheduled.

Support Information:

Support for departmental calendars is provided 8:00 a.m. - 5:00 p.m., Monday - Friday, by the MyUW team by contacting the UW Information Technology Service Center.

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Tue, 2012-02-14

Keywords:

calendar, departments, events

Notes:

8/24/10: Changed Service Rep from Janice Granberg to Tom Lewis 1/27/12: Changed Service Rep from Tom Lewis to Janice Granberg who is the Service Manager, per Service Catalog meeting 1/27/12 2/14/12: Added "Occasional maintenance windows may be scheduled" in Availability section.  Updated reviewed date and next review date.  Updated Internal Team names. 2/16/12:  Fixed link for Get Help 3/19/12:  Changed Service Rep to Karin Roberts

UW Events Calendar

Submitted by Anonymous on Wed, 2009-03-25 09:57

Average:

Your rating: None

Brief Service Description:

UW events of interest to the UW community and the public

Service Description:

The UW Events Calendar lists events of interest to the general public as well as to the immediate UW community. The UW Events Calendar is available on the Web at: http://myuw.washington.edu/cal/

Authorized UW staff can make entries in the UW Events Calendar.

People who use the UW Events Calendar can filter views based on kinds of events (e.g., Arts, Lectures, Deadlines), and may subscribe to calendars via RSS, or export calendar events for import into other software packages.

Service Options:

None at this time

Eligibility:

UW faculty, UW staff, UW students, General public

How to Order:

The UW Events Calendar is available online at http://myuw.washington.edu/cal/

UW staff can be authorized to enter events into the UW Events Calendar by contacting Bob Roseth, roseth@uw.edu, 206-543-2580.

Availability:

Available 24 hours a day, 7 days a week.

Price:

This service is included in the Technology Recharge Fee.

Service Level Description:

Occasional maintenance windows may be scheduled.

Support Information:

Support for people entering and maintaining data in the UW Events Calendar is provided by Bob Roseth in the Office of News and Information (roseth@uw.edu).

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Fri, 2010-06-04

Keywords:

calendar, events, campus

Notes:

8/14/10: Changed Service Rep from Janice Granberg to Tom Lewis

UW Emergency Notification

Submitted by tomnash on Wed, 2009-03-25 09:57

Average:

Your rating: None

Brief Service Description:

Mass notification including telephones, text messaging, email, and an outdoor public address system

Service Description:

During emergencies, effective communication requires using a variety of methods and tools to "get the word out." The UW Emergency Notification system includes:

UW Alert: A self-subscribing program where faculty, staff, and students can sign up to be alerted to emergencies on campus

UW Outdoor Alert: An outdoor public address system

Service Options:

UW Alert
UW Alert was developed to disseminate official information during emergencies or crisis situations that may disrupt the normal operation of the UW or threaten the health or safety of members of the UW community.

UW Alert is offered on a voluntary, self-subscription basis for current UW faculty, staff, and students at UW Bothell, UW Seattle, UW Tacoma, and UW Medicine.

UW Alert delivers messages to subscribers on a "best effort" basis to email and to Short Message Service (SMS) text-capable wireless devices, such as many cellular telephones.

UW Alert notifications are also available on Facebook and Twitter.

UW Outdoor Alert
UW Outdoor Alert is a public broadcast system for communicating quickly and effectively in the event of a disaster or emergency. The broadcast towers also include emergency phones with direct two-way communication with the UW Police Department.

Eligibility:

UW faculty, staff, and students

How to Order:

UW Alert:
http://uw.edu/alert/signup

UW Alert Facebook:

http://www.facebook.com/UWAlert

UW Alert Twitter:

http://twitter.com/#!/uwalert

UW Outdoor Alert:
Email: help@uw.edu
Phone: 206-221-5000

Availability:

Hours available: 24 hours a day, 7 days a week

UW Alert Exception:
There is a scheduled weekly maintenance window every Saturday, 9:00 p.m. to 12:00 a.m., when service may not be available. Other maintenance windows may be scheduled on an ad hoc basis.

Price:

This service is covered in part by the Technology Recharge Fee and in part by central funding.

Additional Information:

UW Alert:
http://www.uwalert.org

Service Level Description:

UW Information Technology (UW-IT)provides support 24 hours a day, 7 days a week (24/7) for activating alerts and troubleshooting/resolving problems.

For more routine requests and issues, UW-IT will acknowledge them within one (1) working day and address them during business hours, Monday - Friday, 8:00 a.m. - 5:00 p.m.

Support Information:

Most aspects of this service are supported by UW-IT, which coordinates with outside service providers on service-related issues as needed.

UW Information Technology
Email: uwalert-help@uw.edu
Phone: 206-221-2000

Contact for More Information:

Email help@uw.edu or call 206-221-5000.

Maintenance

Last Review Date:

Mon, 2012-02-27

Keywords:

UW Alert, mass notification, emergency communication, disaster, crisis communication, outdoor alert, emergency phone, blue phone, outdoor broadcast system, public address system, code blue phones, Talk-a-phone

Access Technology Center (ATC)

Submitted by tomnash on Wed, 2009-03-25 09:57

Average:

Your rating: None

Brief Service Description:

Computer hardware and software for people with disabilities

Service Description:

Access technology allows people with disabilities to use computer hardware and software. Examples include text-to-speech, keyboard/mouse alternatives, speech-to-text, refreshable and embossed Braille, writing tools, and more. The Access Technology Center (ATC) on the UW Seattle Campus provides a venue for using, testing, and evaluating this technology. Students, faculty, or staff drop in, call, or send email for information on accommodations for access to hardware, software, or online resources.

Eligibility:

UW faculty, UW staff, UW students

How to Order:

Email: atcenter@uw.edu
Phone: 206-685-4144

Availability:

Hours of availability: 9:00 a.m. - 5:00 p.m., Monday - Friday

Available locations: The ATC is located on the ground floor of Mary Gates Hall in the 064 suite.

Other UW Seattle locations for accessible technology can be found at: http://uw.edu/itconnect/accessibility/atl/location.html#location

Information on non-technical accommodations for students with disabilities should be directed to the Disability Resources for Students Office (206-543-8924 or http://uw.edu/students/drs/)

Staff who require accommodations for their disability should contact the Disability Services Office (206-543-6450 or http://uw.edu/admin/dso/)

Price:

This service is included in the Technology Recharge Fee. Use of ATC facilities is free to UW students, faculty, and staff with disabilities.

No fees or charges for consulting to UW affiliates. One hour of demonstrations/training provided at no charge to non-UW parties.

Service Level Description:

Same or next-day response to email/phone requests. Follow-up training as needed.

Support Information:

Business Hours: 9:00 a.m. - 5:00 p.m., Monday - Friday
Location: ATC in the 064 Suite, Mary Gates Hall

Contact for More Information:

Email atcenter@uw.edu or call 206-685-4144.

Maintenance

Last Review Date:

Thu, 2012-02-16

Keywords:

access technology, assistive, adaptive, disability, disabled, speech input, output, e-text, braille, blind, vision, impairment, carpal tunnel, repetitive stress, trackball, mouse, keyboard alternative, ATL, ATC, lab, access technology lab

Notes:

This service was previously named Access Technology Lab (ATL); change effective June 28, 2010 (upon move to new location). 2/17/12:  Revision of Service Description.